Navy Federal Credit Union [NFCU]’s earns a 1.6-star rating from 0 reviews and 250 complaints, showing that the majority of members are dissatisfied with banking services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Unfair credit card finance charge assessed
Dear fellow credit union consumers:
Nfcu recently assessed me a late-payment penalty-fee finance charge of $33.13 on my account because nfcu claims that I was late in my november payment. Unfortunately, I never received the november statement from nfcu, and was unaware that I owed nfcu $51.00. The finance charge of $33.13, on the payment amount of $51.00, comes out to a 65% late-fee assessment.In my opnion, this amount is outrageous, especially given the fact that I have been a longtime, loyal and devoted nfcu member, who has always made my payments on time.
I am deeply disappointed that nfcu would be very harsh, strict, and heavy-handed in its tactics with me, like this. As a result, I have decided to end my membership with nfcu.
Based on what I have said, which is based on the facts of my personal, negative experience with nfcu, you may make your own decisions about nfcu accordingly. I hope this info. Helps.
Ripping off my checking account
I was owed $78, 000.00 for over 5 years.
Finally, it was paid into my password protected account, but I did not know it had been put in.
11 days later it was removed by the person who owed it, from my account.
My account is password protected. It only has my name on it. It was ear-marked for identity theft.
Nfcu allowed the person who finally paid me to take it back out!
I spent 60k with lawyers and lost.
Nfcu needs to be held responsible for stealing my money!
I have a letter from sheila albin, ncu assoc general counsel who said it is legal! How can this be?
I hope nfcu is one of the banks that dry up for its unscrupulous behavior!
My account shows the money in and the money out! I have court papers saying it was owed me.
However, I ran out of money to fight for it. My lawyers could not compete with nevada lawyers who were actually being indicted for income tax fraud while it was going on!
I am at poverty level.
Nfcu should be held responsible for robbing my account of money put in.
It is like when a renter deposits into landlord's account rent money.
Renter may not remove said money eleven days later and say it is in the "wrong account" or everyone would do this with their bills!
Where should I turn? I have all the nfcu phone calls on my cell phone since last october! I want these people to own up!
My wife took $70K from our retirement account and purchased a CD. She made it Payable on Death to our grandchild without my knowledge. NFCU didn't require her to get my approval of the assignment of the money to the POD. She then died of a heart this past March and about 1/3 of my retirement portfolio is now gone and the guardian of the child won't return the money.
Sounds like the person's check bounced is all it was. They didn't jsut remove the money from the account themselves. The check had to have bounced and that is why you see it going in and then going out. Bounced check. Sorry.
Interestingly, I had a similar issue. I had sent an electronic check from my local bank to Navy Federal Credit Union (our military account since 1993-we have several accounts) on which I typed for deposit only and the account number that I wanted it placed in. When this check did not show up for a couple of weeks, I checked all my accounts including a dormant account because my deposits had been placed in incorrect accounts in the past. The check had been deposited into this dormant account. When I inquired, I was told that they had a picture of the check and someone in their mail remittance department had scratched off the electronically typed information and had put the account number of the dormant account and had it deposited there. I was told by a supervisor that . . . "may she thought that was where you really wanted it to go . . ." You have got to be kidding. Now employees are interpreting what they think you really intend to do with your funds? Or is this an opportunity to move funds in and out of dormant accounts? I think I'll take this one to the media . . .
I'm a little confused... did the person fraudulently access your account and transfer it out?
Or did the person's institution recall the wire transfer or check that had been placed into the account?
Rip-off!
Navy federal credit union pulled a classic bait and switch on me. When I applied for the loan, the rate was quoted to me as 5.875%. Then they bumbled along taking their time on the approval, all the while rates were going up and up. By the time I could lock in, I had to pay a full 0.5% more. Then to make matters worse, just before closing, the rates went back down to the 5.875% they originally quoted me. I called and complained, but they wouldn't even fix it for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. After I got out of the military, I chose to keep NFCU. Unfortunately, my pay check is now every other thursday instead of 1st and 15th which results in me paying late most of the time. Worst sometimes I had to pay up to 25 days late. I tried to get them to change due dates on my account but was denied. Even though I am late I always pay and my account is locked resulting in me not being able to use my Debit card. I stuck with NFCU because I thought they supported veterans but that is obviously not the case. I have recently switched all of my accounts to another bank. I hope they are better. It gets old having to call NFCU to make a payment when I should only have to go online and pay. It is sad that they only care about themselves and not their members. I can see if I didn't pay but my 18 year history with them was a clear indication that I always pay my debt. I am truly angry with NFCU and will never fall for their brand of fake again.
I have been a member since 1996 I really thought it was a great credit union but it has changed lots of new fees on different things and if you have a credit card with them run run away get out as fast as you can it's a ripoff. Don't ever be late on a payment or have an emergency and ask for to pay late they will lock your whole bank account and you have no way out of it. I HATE NFCU I am starting a new account at another bank. There is no benefits to having them over any other bank. My dad on his death bed and I couldn't buy plane ticket cause my credit card was due... Yeah serving military members with honor FU NFCU!
Nah it's completely true. They offered me a car loan for 4.9% after approving the loan the proceeded to tell me that since I did not have a whole lot of credit history they would have to raise it to 6.9% and if after 2 years I was up to date they would lower it back to 4.9%. Since I was already through the purchase and the car was in my driveway and the check cashed I really didn't have much of a choice. 2 years rolled by and they dropped my rates to 6.2%. I called to complain about the original deal and they stated they no longer offer a 4.9% rate even though that was the deal. They will get you anyway they can. I've closed my account cause I was sick of having money stolen and random fees charged, immature customer service (and I use the word immature on purpose) and customer service reps that you can barely understand and half the time they don't know what's going on. NFCU is a joke and I highly recommend not getting involved with them.
NFCU is now ran by a bunch of GREEDY immigrants! Do business with NFCU, and you will immediately experience a language barrier on a majority of your phone calls to them! They are obviously abusing the word "Navy, " and ripping off many military service members! Look at their earnings...it comes from their clientele: Army, Navy, Marines, and Air Force.
Would have written this thread if the "bait and switch" had resulted in a lower rate? Do you know how many times someone puts in an application, locks their rate and later the same day the rates go down and they call back and complain when the rate will not be lowered? This doesn't sound like a complaint of customer service as much as not getting what you wanted. Just my thought.
Well if u have to go thru that much trouble then why didn't u just go with the competing company that could give u the better loan? sounds liek that makes more sense to me. USually the initial rate is not a guaranteed rate...after the the company you apply with actually processes the loan app then you get your actual rate.
Whisper86
You just dont know the stuff NFCU Lasorda Mortgage Group has been getting away with lately. Think all of them even the pnes at Corporate HQ need some retraining. You will NOT, repeat will NOT get competitive mortgage or Refi from them unless you can provide evidence that you can get it somewhere else ! Evidence being the Good Faith Estimate and or approval letter. Two people I know have had similar experiences in March of 2009 and April of 2009. Both were full doc loan candidates. Both walked on the deals offered by NFCU both provided proof to NFCU that they could get good rates elsewhere. In the end NFCU decided they could finally match what other banks would give if the "customer wouldnt walk away from a NFCU loan . They had to play hardball to get NFCU to approve it. BTW right now NFCU will NOT approve ANY CASH out loans. So if you are thinking you can get one. Forgetaboutit!
I'll bet the rate Navy Federal gave you still beat any rate you could have gotten anywhere else. And I'm sure that you're so fantastic that you should have gotten an immediate approval, right? And you're so special that Navy Federal should have waived all of its verification measures used because they are responsible lender...right?
Scam and cheating
I have my account closed by nfcu when learned I filed a bankruptcy against them. My account is where my paycheck goes twice in a month and I need that account to pay my bill, buy food for my wife and two daughters, withdraw cash from atm's and to pay some other expenses. Now that my account is closed I don't know what to do to all of these personal business.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am surprised by all of these comments being made about NFCU. I have had my own problems with them but, I’m still surprised to see this many comments. I never guessed that there would be so many disgruntled people out there willing to write about their negative experiences.
NFCU has essentially terrorized me over the last two years (including while in bankruptcy). Frankly, nobody deserves to be treated like some of us have been treated. While I take full responsibility for not completely fulfilling my obligations, I've paid off multiple loans and paid thousands of dollars in interest to NFCU. Nothing justifies treating anyone the way that I have been treated. When my financial "crash" came I made it a point to call NFCU twice a week for more than a year prior to filing bankruptcy. I mostly called them so that they wouldn't keep calling my family members and harassing my neighbors.
One evening last year, at 9:30PM, NFCU sent a “door knocker” to my home. I’ve since learned that a “door knocker” is a collection industry term used for a contractor who places door tags onto the handle of your front door. These tags typically say that they want to speak to someone in the household. The “door knocker” pounded and kicked on my door so hard that, for a minute, I thought that it was a home invasion (I still have the dents on my door). I think that he kicked my door because the dents in my door are on the lower portion of my door. I was able to talk to the “door knocker” through the front door. He stated that he was working for NFCU and that I needed to call them. I told him that I had just talked to NFCU the previous day and that I was going to complain about his pounding on my door. He basically told me that nothing would happen to him and that he would not get in trouble because he was just “following orders” given to him by NFCU. I told him not to return to my home again and that I was going to call the police. He then ran to his car and drove away. While I was not able to get his license plates, I did call the Fairfax County police and gave a description of the "door knocker" and what had happened. They indicated that they would make a report and for me to call earlier next time so that they would have a chance to question that person at my home.
It was this incident that, not only scared the heck out of me but, caused me to realize what was actually going on. I had noticed that although I had been calling NFCU twice a week for 6 months or so prior to this incident, NFCU was still calling my neighbors and my family to harass me. They repeatedly called my in-laws, siblings and mother. I’m sure that they called others because most people would not probably want to add to my own embarrassment by telling me about their NFCU calls. At the time, I felt humiliated and too embarrassed to do anything about this harassment. I was (and still am) trying to focus my energy on getting a job. I did write the Chairman of NFCU to complain and explain my situation. My letter to the Chairman basically apologized for hurting the members of NFCU for not meeting my obligations and (most importantly) to ask NFCU to stop using illegal collection techniques to bully and harass me. I even wrote that I thought NFCU would collect more if they followed the law.
At this point, I have had it! I have gotten to the point where I actually feel ashamed for not standing up to them earlier. I've caused my family a tremendous amount of pain due to my economic situation as it was and is. It wasn’t right for my family to have to experience the unbelievable behavior associated with NFCU’s collection activities. All of my creditors had essentially cooperated with my financial situation except NFCU. NFCU is the reason that I filed bankruptcy in the first place! I didn’t have any money to pay anyone anyway! During bankruptcy, I had to submit to a deposition requested by NFCU (more NFCU harassment!). During the deposition the lawyer from NFCU kept asking me about my disabled daughter. That was unbelievable! I had essentially given up my ability to get a security clearance by filing bankruptcy and I was still being subjected to the wrath of NFCU.
At this point, My home is being foreclosed on (finally), I am broke, I have no job, I've got a disabled daughter who has substantial medical needs (she’s still wonderful and I wouldn’t trade her for all of the money in the world!), a wife and a son to take care of (they are also awesome!).These realities are NOT NFCU's fault but, I now have nothing to lose and perhaps I have learned a valuable lesson about how to appreciate what I do have (an awesome family and the sun coming up in the morning). I’ve also learned that one should never run away from “BULLIES AND THUGS! The pain and shame only get worse!
I've decided to remove myself from bankruptcy (I should never have filed in the first place!) and take NFCU to court to try to keep them from harassing others like they have harassed me. It's the least I can do for my own health and to give back to those who may suffer in the future. I'll spend half my day looking for a job and the other half dealing with NFCU in the courts. I will probably lose, but I will do a more honorable job of getting my point across and at the end of the day it’s the right thing to do.
My story is true and I'll put my hand on the bible to swear that it is (just like I will in a courtroom soon enough). I’ve got a bunch of faxes, letters (some certified) and all sorts of notes related to phone calls that will help substantiate the immoral behavior and treatment I received from NFCU. I ask that anyone who has a truthful story that they are willing to share about their experiences with NFCU to please contact me at nyquil762@gmail.com. You don’t have to talk to me if you don’t want to. You can just share your story in writing anonymously. I realize how embarrassing these issues are to communicate and I don’t think there is anything wrong with keeping them private. Some of you may feel better by just communicating your thoughts to me (kind of like writing a letter when you’re angry and then ripping it up when you are finished). I promise that I will not share your emails or our conversations unless you want me to.
And to anyone out there who works for this group of "GANSTERS” and or agrees with the behavior that NFCU has used to bully me and others", I'LL SEE YOU IN COURT! Thank you for your time and gob bless. Nyquil762 otherwise known as at Mark in Virginia. I’ll publish my full name after the lawsuit is filed.
Dear Mark, I have been having problems with NFCU for over 14 years, and I did my own investigation myself. I file a complaint 3 times, and I think I have hope for my last complaint. I have my heart broken for others, and our soldiers for their problems with this GANSTERS. Hey, I think their will be no problems get close to my problems. I finally find the facts on how NFCU play like a fool on me. I have no mercy for them, because they have no mercy for me for over 14 years. I think I found their tricks, and how they earn billions of dollars from their customers. It is a long story about my cse, and it is on going the investigations right now. To make it short this is my email:- lsgregg@cheerful.com let me know what is going on. with love, and God Bless
Dear Mark, I been sitting since 4:00pm to 10:38 right now working on my case with NFCU. Ater I email you then I read you story I cried, and could not stop my tears about your story. It happens to me and my Husband. I was so strong enough to hang in here or over 14 years, because I am so pis of for this kind of fraud etc, and I want to get them so badly. I haven't give up yet. I had a lawyer was working on my case, and NFCU stonewall me and my lawyer. NFCU called my step mother and father, mother in-law etc. I have a very bad relationship with my in-laws, caused by NFCU. Hey I have a lot of story to tell. My husband and I would love to communicate with you. My husband almost loss his clearance security, but anyway I did fight so, so hard and did not happen. Hey, I want you to visit scam report, and read my story there. I was crying then I pick up the phone and call my husband he works night. I read your story by phone to him, and could not stop my tears, because we were severely burdens, and live so, so poor over 14 years. I believed in God, and that why I am still breathing. He is my driver, protector, and my everything. I did not know how we made it to today, but because he directed me to a hope. If have time read consumer affair, and others. or what is going on today about our Beautiful America it is already covered with fraud by business, and so forth. Just wonder when they took a large amount of my hard earning they may involved in politics, and funding ISIS etc. NFCU took a large part of our hard earning, and a large parts of our lives. I tried so many of the regulatory agency for help, but nobody want to help. May be because who knows they may be all involve with the GANGSTERS collecting money like those leaders of our country. I am thinking I would like to write a book about my live with NFCU for over 14 years. I would love to share my story about everything what happen to me with my husband caused by NFCU. with LOVE, and GOD BLESS
they are doing this to many many hard working people, I can't see any reson that they can close one persons account becase someone family member messed up with a seperate account, even if you sponsored your grandmother or ssome other family member that person should be responseible for thier own bills not you. Unless you signed for them or something. I remember in boot camp they posted everyones access number on a board, gee anyoen could of remembered wrote down your number and opened thier own account. seems they should review that persons loan application and go after them not you.
there are closing my accounts to for no reason. i had a family member who messed up there accout and not today i found out that Navy Federal CU is closing my hole family accounts my brother and 2 sisters and parents becauseof 1 family member. also a lady bu the name of Terry Awtrey is a pain in the as_ she had me faxing my personal information to prove i lived at the address on file i send here about 8 diffrent pages like ID, Passport and Bills showing my address and jame. i faxed this to her about 5 or 6 times.to prove my address. after sending the info 2 days letter after leaving message after message she calls me this morning and tells me shes closing my hole family account because one family members account was over drown. so i called HR vice manager and complaned and she call her supervisor and he call me telling me HR cant Help me and Terry Awtrey will beclosing my account . he was no help at all. put was rude because i called HR. but anyway if they dont want my business then theres others who would be happy to take it.
NFCU did not scam or cheat you out of anything. You state that you filed a bankruptcy against them, which leads me to believe that you had credit accounts with them that were discharged due to the bankruptcy. If you file a bankruptcy and it causes a loss to an institution they will close your checking account. Most lawyers or even websites that talk about bankruptcy will advise you to open a new checking account with another institution that you do not owe any money to before filing the bankruptcy.
It does suck that you had to file bankruptcy, but you should have researched it a little more before doing it.
Bad customer service
I received several phone calls on my cell phone today and yesterday from employees of navy federal credit union in reference to a credit application. Each time, I stated that they have the wrong number and that I would like them to remove my number from their system and do not want them to call again. After I inquired how they got my cell phone number, the callers informed me that someone provided my cell phone number as a contact number on an application. The name they gave me is actually someone who works for the same company where I work but there should be absolutely no reason that my cell phone number would be provided as that person's contact number. I have had to explain this to five (5) different callers today alone. I asked two (2) of them to let me speak to a supervisor or manager and both became very argumentative and refused to transfer me, citing reasons such as "there is no need for you to speak to a supervisor" (Caller's name 'lynette', around 2:30 pm today) or "you're not even a customer. " the last caller around 5:20 pm today even hung up on me after refusing to transfer my call to a supervisor. Several of the callers explained that the number was deleted but will not be out of the system until midnight tonight and that I would keep getting calls until then. Translation: I am still receiving calls from them on my cell phone while I am at work, about every hour now. As I am typing this, I received another call form them, called back their 800-number and the operator hung up on me as well after I asked for a supervisor.
The complaint has been investigated and resolved to the customer’s satisfaction.
That seems typical
I use Navy Federal in Hawaii because I refuse to use a Japanese bank. I still have a mainland bank for my military direct deposits but i use the Navy Federal account for my daughters school payment and for cashing check. I have had to two car loans with them and a small loan. The first car i had a loan with was traded in to buy a new one and paid off, it took SIX months for the dealership to get the title. The dealership kept calling us and my husband had to walk into Navy Federal 3 times to get it straightened out they still sent the title to our address! Everyone we talked to at Navy Federal told us a different way to take care of the situation we finally realise we had to deal with the bank supervisors to get anything done correctly. Second car loan we paid off directly it took 6 weeks to get the title in the mail. No letter attached, no instructions from Navy Federal on what we do with the tile or what actions they did to the DMV in California speed up 1 year later we took out a small loan with Navy Federal and used the car for collateral paid it off got the title in the mail with no instructions on how to take off them as a Lienholder so basically they are still on there, they have been on there since I paid off the car loan and didnt take any actions with the titles DMV even though it is in the Electronic Lien and Title (ELT) system. So I'm annoyed and I'm starting the process of switching the title to a different state so I can sell the vehicle. I never had a problem with Car Loans before!
I'm so glad I never fully switched over to Navy Federal as my main bank from all the stories I read here and my experiences this is the worst unprofessional bank I've ever dealt with. They seem to hire new people all the time that don't know what they are doing and it's very frustrating. I realise know that most people that work for them are newly trained and don't now much so they have a attitude to cover the fact they SUCK at their job.
Do I feel the lower interest rates are worth, no because that only applied for when I was a new member but now they think they have me and don't offer as good of a interest rate anymore.
I'm canceling my membership as soon as I leave Hawaii!
Interesting response from “QUIT[censored]ING”. To make the insinuation that people who have had a bad experience with a credit union and wish to share that experience with others have neither “sense or smarts” really demonstrates his lack of understanding as to what good customer service is and how free markets work.
Of course there is no monopoly and people can go where they please. It is feedback such as this that helps people make those decisions. Contrary to QUIT[censored]ING’s assessment of the situation, there are credit unions other than Navy Fed available to folks. Many of these offer the kind of service Navy Fed USED to offer. The false dichotomy of “you can choose Navy Fed or a bailout bank!” makes little sense, but then again judging by QUIT[censored]ING’s grammar and logic I wouldn’t expect much else.
You have HEARD-ever hear the saying believe 1/2 of what you see and none of what you don't. There is a reason for that, people lie, make things up and sometimes have no sense or smarts to be able to handle a situation like an adult. And if you read all the comments-most are because they complained and didn't get there way... This is not a monopoly-dont like the rate? the service? the fees? the whatever? you are welcome to go to one of those institutions that will bow to your every need and then take all your tax money in bail outs. Navy Federal protects our members and our assets; without going out of business or taking your tax money. Be mad if you like that we will not be bullyed into making bad decisions. We have a board of directors and policies for a reason.
I believe this story. I have seen quite a few reports of NFCU becoming more and more like the large banks instead of the member-owned credit union it used to be.
The BBB rates them as "F". (www.bbb.org)
Take a look at navyfederalsucks.com to see a laundry list of complaints.
Or there could be the possibility that you could be a victim of identity theft. YOUR # was used on a credit application. Think about it. That or someone who works for you is avoiding paying back money they owed and nfcu needs to reach them. I would check your credit report either way.
That wasn't Navy Federal then. No employee of Navy Federal would refer to account holders as "customers". Navy Federal is member-owned. Navy Federal also does not blow up phones in reference to credit applications. Sounds like someone may have been past due on an obligation.
Harassment
I have been a member with navy federal credit union for years paying all my bills on time every time until february 2008 when I unexpectedly lost my job in the financial services sector due to the changing economy. I then resumed work in april 2008 at a much lower income which put me in a situation where I no longer could pay my bills. Out of all my creditors, nfcu is the only one I have had issues with and the only one who has repeatedly and uncaringly violated multiple sections of the fair debt collection practices act. I will say that although their collections and customer service reps were rude and uncaring, that the one personal financial management rep I spoke with and wrote too was very professional even though she was not able to help me. I will include my emails to this personal finance manager at navy federal credit union below that express the issues I have had with the company.
_____________________________________________________________________________________
Email 1 (7/7/08 3:21 p. M. ) :
Hi ** (Navy federal pfm) ,
Sorry, I have very limited time during the day to call back. Do you have the 80 month 0% interest program like bank of america? I owed over $20, 000 to bank of america and they just put me on a 0%, 80 month repayment plan where they take $250 out of my checking account on the 16th of each month from now on. Since my income is minimal, this works because they get their money back, I can still eat at least one meal a day, and it is a better plan than going through court, getting a judgment, then getting a maximum 10% wage garnishment on a job I have been at 3 months. If you close and combine both the line of credit and the credit card, you should be at $30, 000. With the 0%, 80 month program, that is a monthly payment of $375 which I can still manage. Is this possible? If so, I can get you the routing and account number to my checking account which you may take $375 monthly from on the 16th of every month. Please let me know by email or by phone. I talked to the nfcu collections people about this every time they call and they still have not called back with an answer.
Best regards,
Ross ******
___________________________________________________________________________________
Email 2 (7/7/08 4:12 p. M. ) :
Hi **,
Since you are in a management position and I want to work with nfcu to resolve my balances, you might want to be aware that navy federal credit union collections agents have violated these sections of the fair debt collection practices act just in communications with me and other people that I know:
Section 805-a1
Section 804-2
Section 804-3
I have included a pdf copy of the fair debt collection practices act for you to match the corresponding codes to the booklet. I have specific examples if you need them with dates and times recorded on cell phones and phone bills, testimony from specific individuals, etc.
Best regards,
Ross ******
___________________________________________________________________________________
Email 3 (7/8/08 11:57 a. M. ) :
Hi **,
I received your message. Thank you. I cannot afford a payment of $403 a month. I received a small raise which only adds about $22 net to each of my paychecks. I cannot believe that bank of america has better repayment programs than navy federal credit union. If the payment cannot be reduced to $375 per month combined, there is nothing I can do. I just don't make enough money anymore. I don't think I even qualify for these programs since I am virtually making the same amount of money as when we started trying to work things out.
On another topic, amy from navy federal credit union keeps violating the fair debt collection practices act. She just called my girlfriend again about my debts after she requested to not be called 2 weeks ago. They have also called my mother about my debts. Both are at different addresses and different phone numbers. I have not spoken with my mother or lived at that address for ten plus years and this has now caused her to call me and have even further damaged relationships with my family. I lose my job after paying on time every time for years and I am treated like garbage for something I can't control. Nfcu is the only creditor who has not granted me the 0%, 80 month repayment program. Below are the sections of the fair debt collection practices act that have been violated. I am keeping a record of each offense with estimated damages. All I am asking is that nfcu abide by the hours and terms of the law when contacting me. You have been nothing but professional and courteous when speaking with me and I appreciate it. I can't say nearly as much about the collections department.
I have never given consent to call my mother or my girlfriend and this is now causing un-repairable damages to both relationships.
"communication with third parties. Except as provided in section 804, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than a consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector. "
My girlfriend has complained about numerous calls per day to her cell phone about my debts (She is not a nfcu member and has no credit cards) and when she asks them to not contact her, they argue with her! They also continue to call her the wrong name even when she corrects them. This has caused un-repairable damages to this relationship.
" (5) causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. "
Best regards,
Ross *****.
Navy Federal Credit Union has the worst customer service and no one who works there even cares about the way they treat their customers. They messed up on my credit card account several times. I had a dispute on some unauthorized charges. They did not want to help me out. They said it was my issue to deal with. I promised them i would seek legal and they would be responsible for all the legal fees and they then now will hang up on me when i call in for information about my account. Everytime they do that does cost them a fine. Do not bank with Navy Federal Credit Union they are crooks and they don't care about anyone else but themselves. They are run by retired [censor] military people that have no clue how to run a business. When you ask for the president and CEO email or direct contact phone number they said they won't talk to any stupid members.
I had two accounts at a credit union AZ. One was for a truck loan and one was for a unsecured signature loan. Both were entered into about a year apart. The truck loan was first and then I received a signature loan. I have had some credit issues during the past few years. But I managed to pay off the truck loan and now I only owe for the signature loan. The credit union is refusing to release my vehicle tittle. The collection manager has labeled me as a chronic delinquent. I am not in collections and all my payments are caught up. I have provided NCUA with a copy of the signature loan documents with show no collateral property was attached to the loan. According to a rep at NCUA, AEA claims that they have a different document. I have requested these documents from AEA and they have not responded. The NCUA rep claims AEA has attorneys reviewing the documents but in the end they still refused to release my tittle. How can a credit union have two different documents wouldn't that void the contract. How can they initiate collection on an account that's not in collection.
I have been a member with this bank for about 10 years and never experienced this. I recently lost my job a couple months ago and has fell behind on my bills. I owe on my current credit like $150.00. The debt collector I was talking was down to earth and I was discussing payment arrangements with him. He had to get his supervisor Jon on the phone to I guess confirm whatever I had discussed with the rep. He gets on the phone telling me " What I NEED to do"..raising his voice and carrying on like he aint a business. I mouthed back and asked him who he was talking to. Because he definitely wont talking to me like that. We exchanged some more words back and forth.. Then I just could not take it anymore. I was at work, so I hung up. He calling back. I answered. He saying "we are going to handle this matter today." I said " I'm not talking to you anymore, you have disrespected me." He saying I will get someone else to help you. I said, No, I dont feel like talking right now. You got me hot!" I hung up. He's calling back.1.2times.3times.4times.5times.6times. I answers, I say why you keep ing calling like this? Im going to the police department and press charges for harrassment!DONT CALL ME NO MORE!.He says" We can call like this!" After I guess it sunk in he was at work. That man was plain crazy... I am trying to figure what to do next?
30 year soon to be former NFCU member here, not behind on any debt, EVER. Dealing with collection department is like being harassed by a ###ing imbecile. Obviously they promoted a flaming ### to run the place. Walk down the street and do business locally, face to face, in person, leave these ###s to rot in hell were they belong. Assclowns with no iota of empathy. Their favorite ploy is to drop your online payment and then blame your bank, or ACH or the Federal Reserve, and then restrict your online access to your accounts, then REQUIRE YOU TO BE HARRASSED BY LOW LIFES IN COLLECTION DEPARTMENT. WTF NFCU? Downright criminals want me to give them my checking account business, LMFAO, I NO LONGER TRUST THE NAVY FEDERAL CREDIT UNION! Can you believe it?
I am a member of NFCU. I have never had a problem with them, as I have been fortunate not to be in the position as some others here. To show my support for our Military men and woman, I will pay off my platinum card and close all my accounts with NFCU, as well as cancel my credit card.
My dad was a Navy fighter pilot and is gone now, but I know that he would not support these tactics. As his daughter, I won't either, by continuing to be a member. I'll take a little credit knock, in protest of the use of "door knockers". God bless you all for your service and I pray your difficulties will soon be over.
Donna Johnson Morton
This post take the cake.
I am surprised by all of these comments being made about NFCU. I have had my own problems with them but, I’m still surprised to see this many comments. I never guessed that there would be so many disgruntled people out there willing to write about their negative experiences.
NFCU has essentially terrorized me over the last two years (including while in bankruptcy). Frankly, nobody deserves to be treated like some of us have been treated. While I take full responsibility for not completely fulfilling my obligations, I've paid off multiple loans and paid thousands of dollars in interest to NFCU. Nothing justifies treating anyone the way that I have been treated. When my financial "crash" came I made it a point to call NFCU twice a week for more than a year prior to filing bankruptcy. I mostly called them so that they wouldn't keep calling my family members and harassing my neighbors.
One evening last year, at 9:30PM, NFCU sent a “door knocker” to my home. I’ve since learned that a “door knocker” is a collection industry term used for a contractor who places door tags onto the handle of your front door. These tags typically say that they want to speak to someone in the household. The “door knocker” pounded and kicked on my door so hard that, for a minute, I thought that it was a home invasion (I still have the dents on my door). I think that he kicked my door because the dents in my door are on the lower portion of my door. I was able to talk to the “door knocker” through the front door. He stated that he was working for NFCU and that I needed to call them. I told him that I had just talked to NFCU the previous day and that I was going to complain about his pounding on my door. He basically told me that nothing would happen to him and that he would not get in trouble because he was just “following orders” given to him by NFCU. I told him not to return to my home again and that I was going to call the police. He then ran to his car and drove away. While I was not able to get his license plates, I did call the Fairfax County police and gave a description of the "door knocker" and what had happened. They indicated that they would make a report and for me to call earlier next time so that they would have a chance to question that person at my home.
It was this incident that, not only scared the heck out of me but, caused me to realize what was actually going on. I had noticed that although I had been calling NFCU twice a week for 6 months or so prior to this incident, NFCU was still calling my neighbors and my family to harass me. They repeatedly called my in-laws, siblings and mother. I’m sure that they called others because most people would not probably want to add to my own embarrassment by telling me about their NFCU calls. At the time, I felt humiliated and too embarrassed to do anything about this harassment. I was (and still am) trying to focus my energy on getting a job. I did write the Chairman of NFCU to complain and explain my situation. My letter to the Chairman basically apologized for hurting the members of NFCU for not meeting my obligations and (most importantly) to ask NFCU to stop using illegal collection techniques to bully and harass me. I even wrote that I thought NFCU would collect more if they followed the law.
At this point, I have had it! I have gotten to the point where I actually feel ashamed for not standing up to them earlier. I've caused my family a tremendous amount of pain due to my economic situation as it was and is. It wasn’t right for my family to have to experience the unbelievable behavior associated with NFCU’s collection activities. All of my creditors had essentially cooperated with my financial situation except NFCU. NFCU is the reason that I filed bankruptcy in the first place! I didn’t have any money to pay anyone anyway! During bankruptcy, I had to submit to a deposition requested by NFCU (more NFCU harassment!). During the deposition the lawyer from NFCU kept asking me about my disabled daughter. That was unbelievable! I had essentially given up my ability to get a security clearance by filing bankruptcy and I was still being subjected to the wrath of NFCU.
At this point, My home is being foreclosed on (finally), I am broke, I have no job, I've got a disabled daughter who has substantial medical needs (she’s still wonderful and I wouldn’t trade her for all of the money in the world!), a wife and a son to take care of (they are also awesome!).These realities are NOT NFCU's fault but, I now have nothing to lose and perhaps I have learned a valuable lesson about how to appreciate what I do have (an awesome family and the sun coming up in the morning). I’ve also learned that one should never run away from “BULLIES AND THUGS! The pain and shame only get worse!
I've decided to remove myself from bankruptcy (I should never have filed in the first place!) and take NFCU to court to try to keep them from harassing others like they have harassed me. It's the least I can do for my own health and to give back to those who may suffer in the future. I'll spend half my day looking for a job and the other half dealing with NFCU in the courts. I will probably lose, but I will do a more honorable job of getting my point across and at the end of the day it’s the right thing to do.
My story is true and I'll put my hand on the bible to swear that it is (just like I will in a courtroom soon enough). I’ve got a bunch of faxes, letters (some certified) and all sorts of notes related to phone calls that will help substantiate the immoral behavior and treatment I received from NFCU. I ask that anyone who has a truthful story that they are willing to share about their experiences with NFCU to please contact me at nyquil762@gmail.com. You don’t have to talk to me if you don’t want to. You can just share your story in writing anonymously. I realize how embarrassing these issues are to communicate and I don’t think there is anything wrong with keeping them private. Some of you may feel better by just communicating your thoughts to me (kind of like writing a letter when you’re angry and then ripping it up when you are finished). I promise that I will not share your emails or our conversations unless you want me to.
And to anyone out there who works for this group of "GANSTERS” and or agrees with the behavior that NFCU has used to bully me and others", I'LL SEE YOU IN COURT! Thank you for your time and gob bless. Nyquil762 otherwise known as at Mark in Virginia. I’ll publish my full name after the lawsuit is filed.
I retired from the Navy the end of 2008 and beginning the process of going on disability. I just started getting the phone calls from Navy Federal. Last night someone called me and I explained what is going on with me, that I am now off of work and have filed for disability and I don't even know what my pay is going to be yet.The guy on the phone started out sounding like he was going to be rude, but then lightened up after I explained everything to him. He said that I just need to keep them informed and that when I find out how much I will get pain to call and they will see what they can do to set up some sort of payment or consolidation loan.
Today another person called. This person seemed agressive, like he was ready for a fight or something. I told him that I already explained this to someone yesterday. He said he knows this and then asked if I could give some sort of payment today. I told him no. Right now I only have money for feeding my family, keeping my utilities on and paying my mortgage. He asked me when I will have some money and I told him I didn't know. During the time I was on my house phone with him my cell kept ringing. There were 3 messages on my cell from Navy Fed when I checked it, all demanding that I call back. I have 4 loans with them, a Visa, personal loan and 2 automobiles.
I don't know what is going to happen from here, I doubt that my disability will be enough to cover all of this. I might have to file backruptcy at this point which is fine as long as I can keep my house and something to drive.
I served my country for 20 years, did a tour in Iraq and have paid my bills on time. I am a Christian man and I believe that I should pay the debt that I have accrued, I just don't know which way to turn.
So here I am...waiting...
I am a bankruptcy lawyer in Virginia, and I think one of the tactics they use may be a violation of the Fair Debt Collection Practices Act.
If you get behind on your payments on a Navy Federal loan, J.M. Adjustment Services may come around and knock on your door. (According to their website, they may also knock on your neighbors’ door. )
This collection tactic may violate Federal law.
What law? The Fair Debt Collection Practices Act (FDCPA). That law says what debt collectors can and can’t do. For one thing, they have to say they are debt collectors. For another, they have to tell you the amount of the debt. They also have to tell you that you have the right to dispute the debt.
And debt collectors can’t talk to other people (except your spouse or your lawyer) about you.
J.M. Adjustment violates all that. I know that because my bankruptcy clients have told me.
J. M. Adjustment must think they are allowed to do what they do. I guess that’s because they don’t directly ask for a payment. Instead they ask you to call Navy Federal’s collection department.
Their website says they are a “field call service.” They also say they are a “professional door knock company.” To me, that’s just a dodge.
I'd like to hear form anyone in Virginia who has experience with this outfit. http://robertweed.com/blog/weekly-posts/harassed-by-j-m-adjustment/
Not only do they call five times a day (sometimes while I am on the line speaking with someone from the collections department) they also go in and take money out of all of the accounts that even has my husbands name on it! They have taken all of the Christmas money for our children, which was in my account. The ONLY Christmas money we have. We have been in contact with the personal finance department and none of their departments communicate with each other. They keep calling and "making notes" but the phone calls don't stop no matter what we talk about or agree to. My husband is without pay for a whole month...we have to feed our kids. Navy Federal doesn't care. They've even threatened garnishing wages, which I think it illegal. We paid our bills on time...and had an 811 credit score with them until the economy and my husband's job went sour. It doesn't matter to them. Nothing does!
NFCU has lost it's ability to identify with it's members based on software that they use to increase their business.( From what I have found online look for SPSS? Nucleus Research awards to NFCU). I deposited a large check over a week ago, I asked for funds from the check for a new vehicle, and was denied due to the issuing banks response of the check not clearing. I suffered a layoff a year ago, after that i rode a motorcycle (best on gas) 110 miles round trip to work in a bar as a cook/bouncer with no phone or other niceties, I lost everything except gas and food in my stomach as I was only making $7 per hour. I killed my bike, and the car I earned through loading 8 tons of scrap metal by hand, is also in bad shape. I explained to them my problem, and as the check was from a reputable source, and reputable company with documents to back it up it's still no!, and no answer to where that check is now, they keep telling my they sent my check to the Federal Reserve. I now have a 10 mile walk to work at my new job, and have to ask for use of my company truck, (not for personal use). I told them of this and the response was "I'm sorry, but you knew about the wait, and we will not help you". Originally when I deposited the check, (after a 2.5 hour ride one way) I told the branch manager of my situation, and she told me to cash the check at a pawn shop, .. the check was for $20, 000+. You tell me now what you think of an institution like this.
Don't ever do business with them
They were a good company 30 years ago, but certainly not now. Their personnel now are rude and hateful when you call asking about your account.
After all the usual, "making sure you're the right person", they have cut me off, re-routed me to another person, and cut me off again. You have to go through an ungodly amount of menus to get back to the right dept... Just to be cut off again.
I even had one person say to me, "you're taking up someone else's phone time" when I asked about my account.
I agree... Don't ever do business with them. We quit them after over 30 years and are glad we did.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree...they are not consistant in their business and defiantely not professional. They make you feel like your taking up there time. Bounce you from one to another and still you never get the assist you need. Cold as Ice! In my 55 years I have never seen a bank stay in business like this. How do they get away with it?
I agree with the above commenter.
I think you are wrong. All of my family members are longtime members and my father signed me up as a teenager. I have tried to do business with other financial institutions just to expand on what I already have with Navy Federal, but I have NEVER found another bank/credit union that can compete with Navy Fed. I have always found the phone agents to be friendly and willing to help, but I rarely need to call because I make use of their online banking. The only people I know that have had issues with Navy Federal are people who don't want to pay their bills, are not savvy enough to understand the technology utilized by the credit union, or just don't take responsibility for their own accounts.
Lost title
My husband and I purchased a vehicle from a private seller who had a lien on the vehicle through nfcu. After we purchased the vehicle from him, he went down to the local office here in beaufort, to pay off the lien. Nfcu assured him the title would be mailed out within 2 business days regular mail. It has been over 3 weeks, and no sign of the title. I have spoken with the loan department, who cannot release any information to me, as it was not our auto loan. When the seller of the car contacts navy fed, he is instructed to have us contact the bank.
I am endlessly disgusted with how this has been handled.
I use Navy Federal in Hawaii because I refuse to use a Japanese bank. I still have a mainland bank for my military direct deposits but i use the Navy Federal account for my daughters school payment and for cashing check. I have had to two car loans with them and a small loan. The first car i had a loan with was traded in to buy a new one and paid off, it took SIX months for the dealership to get the title. The dealership kept calling us and my husband had to walk into Navy Federal 3 times to get it straightened out they still sent the title to our address! Everyone we talked to at Navy Federal told us a different way to take care of the situation we finally realise we had to deal with the bank supervisors to get anything done correctly. Second car loan we paid off directly it took 6 weeks to get the title in the mail. No letter attached, no instructions from Navy Federal on what we do with the tile or what actions they did to the DMV in California speed up 1 year later we took out a small loan with Navy Federal and used the car for collateral paid it off got the title in the mail with no instructions on how to take off them as a Lienholder so basically they are still on there, they have been on there since I paid off the car loan and they didnt take any actions with the titles DMV even though it is in the Electronic Lien and Title (ELT) system. So I'm annoyed and I'm starting the process of switching the title to a different state so I can sell the vehicle.
I never had a problem with Car Loans before!
I'm so glad I never fully switched over to Navy Federal as my main bank from all the stories I read here and my experiences this is the worst unprofessional bank I've ever dealt with. They seem to hire new people all the time that don't know what they are doing and it's very frustrating. I realise know that most people that work for them are newly trained and don't now much so they have a attitude to cover the fact they SUCK at their job.
Do I feel the lower interest rates are worth, no because that only applied for when I was a new member but now they think they have me and don't offer as good of a interest rate anymore.
I'm canceling my membership as soon as I leave Hawaii!
Yeah if any company released info to people not listed on the account then we would have a lot more I.D. Theft going on in this world then we do now. That's just like if you dropped your wallet with your social security card and drivers license in it. IF someone walking behind you picked it up and started calling around from bank to bank and saying they are your husband or wife and need to find out bits and pieces of info...before you know it you would have a mortgage in your name...and a car...and a creidt card...
I understand your complaint and that it is frustrating, however, whether you are both members or not NFCU cant release information to another person about an account they are not on. It's called the privacy act. Do you have a bill of sale?
to jenn-have you called and asked?
We have been waiting for our title for 2 months now! I guess it's lost in the mail.
They are absolutely with a doubt unreputable!
I contacted the consumer loan department and asked what the latest day was I could make a payment on my loans without it being reported to the credit bureau. They informed me the 25th would be 30 business days. I went in person to the bank on the 23rd and posted this payment in cash. Both the bank teller and her supervisor informed me in person that it would not be reported until the 28th or so. I asked the teller to document that she told me this on my profile and she did so. Then I waited and spoke to a customer service rep. We went back to her office and she informed me of the same information. I asked her several times and wanted her assurance that she knew what she was talking about. She stated that she did know what she was talking about and that I had nothing to worry about. As it turns out, they waited until Monday the 25th to post the payment and all three loans were reported to the credit bureau as delinquent. I contacted the bank this morning to ask why it shows a 25th date on my online activity when I made that payment on the 23rd. I was told that it didn't matter at all what the teller or bank rep said to me, they were wrong and that it was reported and that they were not going to change it. I asked to speak to a manager. He was veryt rude, and he stated that because I had been reported before for late payment that they were not going to change anything. I was reported only once to my knowledge in feb 06. I was on a deployment and could not make the payment until I arrived home. I called the bank and notified them that I would not be able to make the payment until I returned and then was given an "I don't care" attitude. The superviser today actually told me I was not telling the truth about the bank reps telling me that it would be posted immediately and stated that I should read the signs posted in the lobby. The signs posted in the lobby, read clearly that if you pay CASH, it will post immediately. I was outraged that this man would call me a LIAR. I asked him his name and he refused to give his name and then hung up on me. Eralier the rep on the phone stated that the supervisor had contacted the bank manager at the branch that I made that payment at. So, I contacted her as well. Her name is Cindy Borte. She stated that no one had spoken to her at all about any such transaction. She then stated that her teller and rep were incorrect in giving me that information and that she would educate them, expecting that her telling me this would be sufficient in resolving this matter. I could care less whether she educates her people. I want my account situation rectified. I intend to take this matter to the corporate office. I looked on the site and any information for the corporate office is not listed. I then read the Company code of ethics and no one, so far, as followed this code of ethics. NFCU was recently awarded the "Best in Industry" Minority Lending Award.
Navy Federal Honored with "Best in Industry" Minority Lending Award by the Lending Industry Diversity Conference, Inc. I am not sure by what standards they were awarded this, but my past experiences with this credit union have shown piss poor customer services, zero recognition of any code of ethics, this misinformation one day, I apologize the next nonsense that clearly does not support this "best in industry" title. I no longer use this company for banking purposes, I only maintain these loans and hope to pay them off asap. I will never do any investment or credit card services with this company as they are absolutely with a doubt UNREPUTABLE!
I am so very disappointed in the company as a whole. I only hope that the CEO and President, Mr. Dawson reads this message. I fully intend to get his corporate address and report these interactions.
Thank you for taking the time to read this message. Rebecca.
When I became ill and lost my job, after going through all our savings, we finally filed bankruptcy about 10 months before my disability started. We reaffirmed our home, which was mortgaged through NFCU, and had one credit card. I was quite dismayed to learn a couple of months down the line that they took my daughters college fund and applied it to our debt. This was money that would have gained interest over 20-year period with more additions. We received no notice. The account was like accollege trust in her name. They took it all and closed her account as well as my own checking account, HOWEVER, they left my husband account open. BTW, the mortgage is in my name, all he had was a. Checking account. His acct is still open with $8 - that was 6 yrs ago. Bad taste in my mouth after singing their praises for so long.
Frankly, it's easy to sound like a mental case when you get to the level of frustration that Gary wrote about. None of us knows who is telling the truth. However, if you just look at the number of negative post on this board alone, one can clearly see that Gar's story is very consistent with the majority of post written in this forum. I've copied my post below. Either way, good luck to all of us. NYQUIL762
I agree completely with your comments. See you thread that I started a few minutes ago. I've copied it below.
I am surprised by all of these comments being made about NFCU. I have had my own problems with them but, I’m still surprised to see this many comments. I never guessed that there would be so many disgruntled people out there willing to write about their negative experiences.
NFCU has essentially terrorized me over the last two years (including while in bankruptcy). Frankly, nobody deserves to be treated like some of us have been treated. While I take full responsibility for not completely fulfilling my obligations, I've paid off multiple loans and paid thousands of dollars in interest to NFCU. Nothing justifies treating anyone the way that I have been treated. When my financial "crash" came I made it a point to call NFCU twice a week for more than a year prior to filing bankruptcy. I mostly called them so that they wouldn't keep calling my family members and harassing my neighbors.
One evening last year, at 9:30PM, NFCU sent a “door knocker” to my home. I’ve since learned that a “door knocker” is a collection industry term used for a contractor who places door tags onto the handle of your front door. These tags typically say that they want to speak to someone in the household. The “door knocker” pounded and kicked on my door so hard that, for a minute, I thought that it was a home invasion (I still have the dents on my door). I think that he kicked my door because the dents in my door are on the lower portion of my door. I was able to talk to the “door knocker” through the front door. He stated that he was working for NFCU and that I needed to call them. I told him that I had just talked to NFCU the previous day and that I was going to complain about his pounding on my door. He basically told me that nothing would happen to him and that he would not get in trouble because he was just “following orders” given to him by NFCU. I told him not to return to my home again and that I was going to call the police. He then ran to his car and drove away. While I was not able to get his license plates, I did call the Fairfax County police and gave a description of the "door knocker" and what had happened. They indicated that they would make a report and for me to call earlier next time so that they would have a chance to question that person at my home.
It was this incident that, not only scared the heck out of me but, caused me to realize what was actually going on. I had noticed that although I had been calling NFCU twice a week for 6 months or so prior to this incident, NFCU was still calling my neighbors and my family to harass me. They repeatedly called my in-laws, siblings and mother. I’m sure that they called others because most people would not probably want to add to my own embarrassment by telling me about their NFCU calls. At the time, I felt humiliated and too embarrassed to do anything about this harassment. I was (and still am) trying to focus my energy on getting a job. I did write the Chairman of NFCU to complain and explain my situation. My letter to the Chairman basically apologized for hurting the members of NFCU for not meeting my obligations and (most importantly) to ask NFCU to stop using illegal collection techniques to bully and harass me. I even wrote that I thought NFCU would collect more if they followed the law.
At this point, I have had it! I have gotten to the point where I actually feel ashamed for not standing up to them earlier. I've caused my family a tremendous amount of pain due to my economic situation as it was and is. It wasn’t right for my family to have to experience the unbelievable behavior associated with NFCU’s collection activities. All of my creditors had essentially cooperated with my financial situation except NFCU. NFCU is the reason that I filed bankruptcy in the first place! I didn’t have any money to pay anyone anyway! During bankruptcy, I had to submit to a deposition requested by NFCU (more NFCU harassment!). During the deposition the lawyer from NFCU kept asking me about my disabled daughter. That was unbelievable! I had essentially given up my ability to get a security clearance by filing bankruptcy and I was still being subjected to the wrath of NFCU.
At this point, My home is being foreclosed on (finally), I am broke, I have no job, I've got a disabled daughter who has substantial medical needs (she’s still wonderful and I wouldn’t trade her for all of the money in the world!), a wife and a son to take care of (they are also awesome!).These realities are NOT NFCU's fault but, I now have nothing to lose and perhaps I have learned a valuable lesson about how to appreciate what I do have (an awesome family and the sun coming up in the morning). I’ve also learned that one should never run away from “BULLIES AND THUGS! The pain and shame only get worse!
I've decided to remove myself from bankruptcy (I should never have filed in the first place!) and take NFCU to court to try to keep them from harassing others like they have harassed me. It's the least I can do for my own health and to give back to those who may suffer in the future. I'll spend half my day looking for a job and the other half dealing with NFCU in the courts. I will probably lose, but I will do a more honorable job of getting my point across and at the end of the day it’s the right thing to do.
My story is true and I'll put my hand on the bible to swear that it is (just like I will in a courtroom soon enough). I’ve got a bunch of faxes, letters (some certified) and all sorts of notes related to phone calls that will help substantiate the immoral behavior and treatment I received from NFCU. I ask that anyone who has a truthful story that they are willing to share about their experiences with NFCU to please contact me at nyquil762@gmail.com. You don’t have to talk to me if you don’t want to. You can just share your story in writing anonymously. I realize how embarrassing these issues are to communicate and I don’t think there is anything wrong with keeping them private. Some of you may feel better by just communicating your thoughts to me (kind of like writing a letter when you’re angry and then ripping it up when you are finished). I promise that I will not share your emails or our conversations unless you want me to.
And to anyone out there who works for this group of "GANSTERS” and or agrees with the behavior that NFCU has used to bully me and others", I'LL SEE YOU IN COURT! Thank you for your time and gob bless. Nyquil762 otherwise known as at Mark in Virginia. I’ll publish my full name after the lawsuit is filed.
First of all... why are you complaining? just take your money elsewhere.. and secondly... Its not their job to keep up with YOUR money! its your job! and they hang up on members because you curse at them! thats not poor service... thats YOU being ignorant! you are pathetic! go balance your checkbook instead of filing little complaints that arent going any where... navy federal is the only bank that is open at all times to help their members who are over seas..they are a great company.. and members cant talk to the CEO hello! are you crazy?! do you not know how busy he is? NAVY FEDERAL IS THE LARGEST CREDIT UNION IN THE WORLD and they are a darn good one I must say! maybe next time.. when you have an issue.. dont take it out on the person on the other end of the line.. because its probably NOT THEIR FAULT! you all cry like babies when you dont get your ways.
This is a complaint about the TRUST DEPARTMENT. Trust should not even be in the name of this department.My father passed away March 20, 2009.My father was a retired Lt.commander in the navy and was retired after 20 years service to our country.When my parents were still alive they set up a trust thinking that was the best way to go.Well let me tell you this has been a very difficult time for me and my brothers.It has been I year and a month since by father passed away and his trust has not been settled yet.The man taking care of the trust has done nothing but cost us money.They locked my parents house up so we could not get in there so this winter was bad alot of snow.Seven or eight inches of snow sat on the roof for many days.The electric was on but the heat was off and we could not get in.There was damage to the roof because we had leaks in the roof over the kitchen area and I believe there was a broken water pipe in the kitchen.Well finely my brother was allowed in the house and had a contractor come and check the damage in the kitchen.It is going to cost at least $9, 000.00 to fix the kitchen alone.There was oil in the oil tank so there was no reason for the heat to be off in that house.Plus in March we got a statement from the trust and they had taken out over $400.00 for the electric bill which to me seems pretty high since no body lives in the house.For the last year I have ask for a copy of the trust and of the revised part of the trust after my mother died.Haven't gotten it yet and I was told a week before last it was being put in the mail that day and it still hasn't got here.I don't know what else to do now, I am disabled and live on $850.00 a month and all I want is to have this settled so I can get on with my life.If anyone has any ideas to help me to settle this let me know.
Not sure I just know that this person may or may not have had the money to pay their loan that day. Second I know first hand now unfortunately that Navy Federal is up to no good. They canceled my loan 15 days before it was to expire and then charged me 2.75 higher interest rate than the one I had been approved for. I had to sign it or return the car back to the dealership after my old car had already been disposed of. I had been hit in a car accident so I was out of a car. So I was forced to sign the higher rate loan. One day after I sent the loan agreement off. I received the title in my name with no lien from the other bank Capitol One. Capitol One and Navy Federal refused to call concerning the canceled check that Navy Federal canceled.
I called and e-mailed Navy Federal to cancel the second check (on the higher interest loan) sent to Capitol One. Navy Federal refused even after I told them I have the title and signed off lien in my name. I told Navy Federal I own the car and have no intentions on giving the title to them.
To make a long story short. Navy Federal is now taking direct deposit money going into my checking account and paying towards that loan without my authorization or signing of any sort. I have read and re-read the Promissory Note agreement, and it does not say anything near or like that to authorize them to do this. I am now gearing up for a lawsuit with them if I can not get this Supervisors Committee for Navy Federal Credit Union to mediate and make them come to their senses.
I have seen enough on these complaints on this website that have really opened my eyes to realize that Navy Federal is up to know good, they are not for the military. I highly suggest that no military person past, present, or future not to join this credit union. Just read the nightmarish stories. This is awful.
I agree. I have dealt with many dilusional mental cases in my time. A credit union is not jsut going to be throwing a person out of their bank and monitoring their phone calls and whatever else was in this post for no reason. Their must have been some type of harrassment by the customer.
He sounds like a dilusional mental case...just a personal opinion.
What in the world? The "get gary" thing just seems weird. Obviously we have not heard "credit unions" side of the story.
Maybe you should not ask, "what's the latest date I can make my payment without being penalized?" Hello? Pay it BY THE DUE DATE. You brought that upon yourself. This is not Navy Federal specific - any other financial institution would have charged you exorbitant fees AND reported you as being late the DAY AFTER the due date!
and/or advise.
For no justifiable reason, I was accused of being "caught on tape" late at night hanging in a Credit Union parking lot "acting suspiciously". All I did was make an ATM withdrawal and leave the area. The Credit Union's own employee called my relatives and warned them that the Credit Union was launching a campaign to "get me". The situation is Civil Rights Violations (Discrimination), Slander, Harassment, and many other unethical practices.
This situation began with unauthorized and unjustified removal of funds out of my account. My complaints were generally met with apathy. The rules of this institute continued to increase, but its customer service and customer products (such as, but not limited to, ATM withdrawals) never worked. I continued to complain, and the institute has now launched a retaliation campaign against me.
Today's Event 10-3-08 has physical witnesses and video surveillance. Depending on to what extent CREDIT UNION has taken its "watch Gary" campaign, there might be audio to support what I am reporting. I have already contacted the CREDIT UNION Neptune, NJ Branch Manager to inform them of this event. And no, it's not me "looking for trouble". It's an ongoing event with the very same teller whom CREDIT UNION chose to believe, when CREDIT UNION accused me of demanding money that wasn't mine.
This letter is being sent to the CREDIT UNION CREDIT UNION Committee, the NCUA Inspector General, and the New Jersey State Attorney General's office. I am also using it to send to any who have asked me to keep them aware of this ongoing situation.
I have to give some background information for the newer contactees. If I were to give all information, we'd be here for hours.
I have no choice but to handle this situation this way, because CREDIT UNION has engaged in a slur campaign against me. As I warned in 2004 this disrespectful attitude has descended into some CREDIT UNION employees. CREDIT UNION began a video and phone recording (surveillance) against me even playing this information (disregarding confidentiality concerns) to their employees. One CREDIT UNION employee called my family's house to warn them that CREDIT UNION was out to get me that CREDIT UNION was saying that I am crazy, and the CREDIT UNION feels that I am trying to do something either illegal or harmful to CREDIT UNION. I know that this CREDIT UNION employee was not lying because they knew the actual things I said on the Neptune, NJ's Branch Manager's (Branch managers) phone.
The employee even knew that I made one late night ATM withdrawal. CREDIT UNION said that I was acting suspicious and "hanging" out in the CREDIT UNION parking lot when I made this transaction. CREDIT UNION has the video footage. What did I do that was so "suspicious" or "anti CREDIT UNION"? This clearly supported that CREDIT UNION has problems with me, and it also is a very racist statement.
From the beginning of CREDIT UNION's callousness. I have tried to contact them and resolve these matters. I have never been rude to any one or many any type of illegal statements against CREDIT UNION. If my communications became more passionate or intense it is because CREDIT UNION and many of its employees have shown a very callous and apathetical response to any of my legitimate concerns. CREDIT UNION representatives have implied that I should move to another bank (no, my Parents selected this Credit Union for me about 40 years ago), or die (because of my health problems. My family suffers from diabetes, hypertension, and a host of other medical conditions). Again, the issue is not me. The issues are: 1) CREDIT UNION establishing rules the the average, struggling person can't financially submit to, 2) CREDIT UNION failing to do it's job as a Credit Union when it comes to deposits and withdrawals, and 3) Some CREDIT UNION employees who can’t separate their non working attitudes from the professionalism needed for the work place. This attitude has caused one female teller to "walk" an attitude problem, which finally has been caught with physical evidence and witnesses.
I'm not complaining about human mistakes. We all make them. I have always apologized if I made a mistake. I honestly don't remember CREDIT UNION ever accepting responsibilities for their errors. Instead, CREDIT UNION launched the "get Gary" campaign with audio and video surveillances. And I'm assuming my drive thru wait time is longer because they are inside photo copying everything. This is very sad. In fact, it's gotten to the point that it's almost hilarious. I'm a 40 somewhat year member of CREDIT UNION. I'm hosted access TV shows for over a decade. I've worked with all major authorities actually "shutting down" unethical business.
And the worst part is, I actually go out my way to avoid situations such as this. To avoid problems with CREDIT UNION I’ve: 1) Called CREDIT UNION trying to find someone who would assist me. Before my repeated complaints, CREDIT UNION did not have a “CREDIT UNION Committee”. I would call (or email) and speak to CREDIT UNION employees who heard my complaints and did nothing about them. (only CU employee who actually cared) was the only CREDIT UNION employee that actually resolved CREDIT UNION’s errors, 2) I’ve spoken with the Neptune, NJ Branch Manager (Branch managers), and the CREDIT UNION CREDIT UNION Committee, 3) There were often problems with a teller inside the CREDIT UNION Neptune Branch office, so I began using the Drive-Thru hoping to avoid any problems (unfortunately my attempts to “make peace” were used against me, and CREDIT UNION continue to A) callously make errors and B) act unprofessionally (or disrespectful). It's CREDIT UNION's own "god with attitude" complex that continues to land complaints. Many of my complaints actually extend past 20 years. As a world wide Author, I've known for the most part on the positive side of things. So of course I take issue with CREDIT UNION questioning my ethics or intentions. I still ask, CREDIT UNION what have I ever done that would even imply I want anything from you other than you and your employees do your job. Millions of Americans do that very same thing every day.
This is the event that transpired today 10-3-08 Friday. Again, I have physical evidence and witnesses:
1) The exact same teller who told me my calculations were wrong months ago (when CREDIT UNION implied that it was my own doing, when it actually was the teller who ill advised me), told me that my today's calculations were wrong. In trying to avoid any further problems with CREDIT UNION, my family and I "did the math (calculations)". I wrote a note, and I even said "thanks" on the note. You are free to see the note. I didn't write anything mean or demanding.
I wrote: "2- 50's and 10-20's Thanks". I wanted 300 dollars back. In the past, this teller gave me big bills. Most of the stores I shop at don't like 50's or larger bills. In trying to work with CREDIT UNION (which is where I always get myself into "trouble". When I returned the Branch Manger's phone calls, CREDIT UNION took my recorded messages and tried to use them against me. CREDIT UNION should know that I am a very open, personable, and spiritual person. I talk the same way on my cable show), I actually asked for only 2 50's. This teller has always shown an attitude problem (I guess she's mad because of the earlier event concerning her), she rushes my money through the system. When the Branch Manager is not there, this teller just sends my money and identification through the electronic air shoot in a container with out an envelope). My family has also experienced this. We’ve always felt that 1) things could get lost that way and 2) It's "tacky" (unprofessional).
My concern was that this teller would just give me all large bills to speed up whatever "watch Gary's transactions" they are doing inside the bank (I stopped going inside the Credit Union around 2004/2005 after another teller repeatedly was disrespectful). So I wrote a polite note and I even said Thanks. So I did nothing to aggravate this female. Yet, she always has to have a "little attitude". I'm an old man. I know from experience that attitudes or arrogance will eventually lead to unnecessary actions or mistakes.
So the teller told me my calculations were wrong. I tried to tell her what I wanted. You should have all of this on CREDIT UNION surveillance tape. They watch me hoping to catch something. Hopefully they will use the tapes to solve their ongoing errors.
2) Even though I told the teller what I wanted, not only did she give me her own dispensing, but she put all the money in the envelope with no order or arrangement (as I said rushing me out of the drive thru because she apparently has issues with me). For anyone arrogantly saying, "big deal, you got the money. Why are you complaining?" Ok, let's see you go to the shopping store and have the bagger just throw everything in the bags with no order or arrangement? My family are all CREDIT UNION members. They are very upset with CREDIT UNION's childish actions. My family said that that teller did that deliberately to "annoy" me. But I blame CREDIT UNION more than that teller. CREDIT UNION allows this "Gary's a nut case. Get Gary. Watch Gary" atmosphere to exist.
It was only about 9:05 AM so the teller can't say she was rushing to other customers. And it's not my fault that CREDIT UNION violated my civil rights and discriminated against me by launching this "Get Gary" campaign. I was sitting in the Drive-thru wandering how could I pull all the money out putting the 50's together, the 20's together, and the 10's to count the money. But I didn't want to hold up the Drive-Thru line. I'm not this angry black guy that the likes of CREDIT UNION attempt to paint us out to be. I'm a hard working African American male. I'm not looking for trouble. Call my employer. They all love me there. Various races and ethnic groups. They're all good hardworking people.
I pulled my car up from the Drive Thru. I counted everything and arranged it. I got home and called Branch managers. She is the Branch Manager for CREDIT UNION Neptune, NJ Branch. I got Branch manager answering machine and left a message.
CREDIT UNION can't "slither" it's way out of this one. Just like I told you before, that teller ill advised me which is why I thought CREDIT UNION owed me money. That teller not only ill advised me today, she arrogantly "threw" the money into the envelope which I've never witnessed any teller do in my 40 somewhat years of living.
I'll continue to seek the means to get CREDIT UNION to do its job. It would be wise to stop the "get Gary" campaign. As an African American male, I have seen "hate" and "false accusations" all my life. My trust will always be in God Almighty despite whatever happens in this life.
Here's fuller information on earlier complaints against CREDIT UNION:
To the New Jersey State Inspector General’s Office: My File Number with your office is
Today 9-12-08 an event with Credit Union happened. Based on my past dealings with CREDIT UNION, I have to document everything. To shift it's blame, CREDIT UNION has accused me of: 1) being crazy, 2) acting suspiciously outside of the Neptune, NJ CREDIT UNION branch late at night (their own employee warned my family that CREDIT UNION was out to get me), 3) recorded my phone messages to the Neptune Branch Manager (and she called me first. I was merely returning her phone calls), 4) video graphing me in the Drive Thru (I stopped going in the CREDIT UNION building after repeated disrespect from one of the tellers. I felt like It would be her word against mine, and CREDIT UNION has never admitted error in all of its "wrongs"), and 5) being rude to CREDIT UNION staff. All these allegations are false which is why I've never been contacted by any authorities as part of an investigation.
The actual situation is this: 1) When I was a young boy, CREDIT UNION repeatedly removed money out of my account with out getting my permission, and for no justifiable reason. This "theft" went on until I was in my 20's (late 1980's). 2) Back then CREDIT UNION had no customer service number or complaint contact info. I would have to call any extension until I got someone who would help me. Most CREDIT UNION employees wouldn't do anything to help me. Finally, I dialed an extension and got (only CU employee who actually cared) who helped me. Whenever CREDIT UNION unjustly took money out of my account, I'd call Carol and she'd return it, 3) CREDIT UNION sent me other people's debit cards on about two different occasions. I called the branch, immediately got in my car and took the cards back
4) CREDIT UNION limited the amount of money I could take out of my debit card with out ever telling me. When I wrote a written complaint against CREDIT UNION, CREDIT UNION claimed that it posted this “ATM withdrawal amount limitation and hold deposits for up to 2 business days” information inside its Neptune, NJ Branch. Once again CREDIT UNION was lying to “cover its ‘rear’”. In those days, I was still entering the Neptune, NJ Branch, and there was never any post about these CREDIT UNION “rules”. It wasn’t until I complained that CREDIT UNION placed a very hard to read, and very ill printed “announcement” in a glass holder on a bank teller’s desk. I attempted to read this information but it was very tacky (unprofessional). I asked the teller for a copy of this information, and she told me that that copy was the only copy available and I couldn’t have it. With 3 different auto repairs my ATM withdrawal money would not come out (even though it was in my CREDIT UNION account). I was embarrassed, and the auto mechanics could not be paid at that time. CREDIT UNION never corrected that situation. 5) In February 2004, my elderly mother's diabetes worsened. It was essential that my car be operational. I emailed Diana Johnson at CREDIT UNION and told her about the last 3 CREDIT UNION failures to release my money for an auto repair. True to the history of most CREDIT UNION employees, CREDIT UNION did nothing. I warned her that I would hold her responsible if she did not process my concerns. Once again, CREDIT UNION refused to release my money to pay for the auto repair with my ATM card.
6) CREDIT UNION's original website did not function correctly until I kept contacting their internet staff. 7) CREDIT UNION's teller phone did not function correctly until I kept contacting CREDIT UNION to get the teller phone working correct. I honestly felt like this "credit union" was a sham. And yes, I did leave and take my money to Midlantic Bank. But the bank closed down. So I returned to CREDIT UNION in about 1996? 7) The former Long Branch Branch had computer problems, and late openings. One time the teller asked me to leave with out a receipt because she had opened late and was not "set up". I had no confidence in this "credit union" and I refused to leave with out a receipt.
8) True to its nature, CREDIT UNION came up with a new policy (around 2004) that they would not cash a person's employee check for at least 2 business days. In other words, if a person had a 200-dollar pay check on Friday. CREDIT UNION would release 50 dollars on Monday and the other 150 on Tuesday. A sick, poor, or elderly person would have to go the entire weekend with out finances. It was my continual complaints that led to CREDIT UNION creating the "CREDIT UNION Committee", 9) CREDIT UNION has a habit of "deception". CREDIT UNION says it responds to me when it doesn't. They claim they've sent me emails that I've never received. CREDIT UNION attempts "very hard" to "cover it's rear". 9) The National Credit Union Administration has done nothing in these regards, 10) Some of CREDIT UNION's employees have been rude, sarcastic, slanderous, and disrespectful. Even one of their own employees called my Mother's house to warn my family that CREDIT UNION was "out to get me".
So those are the real reasons why I have problems with CREDIT UNION. Today, 9-12-08 an CREDIT UNION told me that the Branch Manager (Neptune, NJ) does not want me giving them "don't place holds on my employee check" notes. She told me that this information is already in their computer. 11) CREDIT UNION told me that same comment in the past and they still placed holds on my employee paychecks. 12) CREDIT UNION blames me for everything. Once their teller gave me wrong information that I followed, and CREDIT UNION acted as if I was trying to do something unethical.
Based on the history with CREDIT UNION, and their drive thru tellers (because I don't think it's safe for me to enter an CREDIT UNION branch. This "credit union" has already accused me of acting suspicious outside of its branch), I know that the teller will place my employee paycheck on hold again. If this happens, I will have to "hold the drive thru line" up to correct the matter. This can lead to frustrated drivers waiting and possible verbal and physical disputes. I was giving the "don't place my employee check on hold" note to the CREDIT UNION teller to avoid this from happening. Based on CREDIT UNION's very unprofessional and failure to take responsibility for its unprofessional behavior, I have to contact your office and asked that you help me or send me to any person or office that will help me. NCUA has done nothing to solve any of these problems.
Here is the letter I sent to CREDIT UNION's CREDIT UNION committee, the NCUA, and Representative who asked me to keep him informed. I sent this letter today 9-12-08 after the CREDIT UNION teller told me that (Branch Manager, Neptune) asked me to stop giving notes to tellers.
Please help me. It's obvious that CREDIT UNION has major problems and that NCUA is unwilling to do anything about it. I want you to know that I've worked with the BBB, Consumer Affairs, Asbury Park Troubleshooter and other help groups. I'm a Bible writer and God follower. I'm not looking for trouble. But if CREDIT UNION is allowed to continue to "run" this way, it's certain that I'll be blamed for something that's really not my fault.
To: NCUA, CREDIT UNION Committee,
Today I was told by a teller at the Credit Union that I don't have to give a note about my "no hold (employee check)" situation. I was told that the branch manager had noted this "no employee check hold" status in my computerized account.
Unfortunately, I was told that in the past and the "hold on employee checks" problem reoccurred.
If my check is placed on hold, I will have to hold up the drive thru line reminding the teller of the situation. This could lead to other drivers become irate. And I don't want to be blamed for this, as CREDIT UNION has already accused me of "suspicious behavior", "craziness", and "being rude to tellers". None of those accusations are true. As I explained to you before, a teller from 2005 was very rude and kept asking me about "who is this CREDIT UNION committee".
I've already been accused by the CREDIT UNION Neptune Branch of "hanging out in the parking lot, late at night, acting suspiciously" when all I did was pull up; make an ATM withdrawal, and leave.
My point is, I don't want to be blamed for CREDIT UNION's failure to not hold my employee checks. Nor do I want to be blamed for causing a "situation" in the Drive Through (such as horns tooting and customers mad because of the 'hold up'". This is why I merely gave a note ahead of time to remind the teller.
Even when I follow the recommendations of CREDIT UNION representatives, I'm still painted as the "bad guy".
So the purpose of this letter is to be presented in my behalf, if this new suggestion of not presenting a note, backfires.
And for the record, I am a Man of God, and it behooves me to act "godly" despite the drama that CREDIT UNION puts me through. I will leave a brief message (concerning this email) for the Neptune Branch Manager, as it is the respectful thing to do.
In closing, I remember a former supervisor of a different establishment. She made many unrealistic rules, and suffered from an ego or "god" complex. She recommended all members of her New Jersey production staff to appear at the office location and wait in line to be heard by her. I told her that people would become impatient in the line and fights would break out. Like CREDIT UNION, this woman totally ignored me until the fights broke out with in the lines. She was eventually fired, and that company no longer endorses the "wait in line" policy.
CREDIT UNION has a terrible history of not listening, causing major problems, and then "covering up" what actually happened. I look forward to the time when God makes changes.
Complainant Contact Information:
Gary Monmouth County
Gary.2985@yahoo.com
Any attorney, department, advocacy, office, or agency is requested to contact, assist, and/or advise.
Thank-you
Bad manners in which they treat their customers
I would like to file a formal complaint against a branch of Navy Federal Credit Union. The bank manager assured me that she would return my call with information regarding a complaint I had made. She did not call me back and so several hours later I called, again on hold for over 30 minutes, and she had left for the day...again, most unprofessional. I then asked the secretary for the number and address to the corporate office. I was given a number and the address. The lady whom I spoke with informed me that she was giving me the number to the corporate office, and actually what she gave me was the number to the main line. Then I called, again on hold, and spoke with a Barry McKnight who informed me that there is no way to transfer me to the corporate office. His exact words are as follows: members cannot be transferred to the corporate office" and "there's definitely there's no way for you guys to talk to the president" and only offered to transfer me to the supervisor. I then hung up. This is the most perfect example of piss poor customer service. This company most assuredly is not living up to it's own code of ethics and certainly does not deserve any award for excellency. I think someone in this company should pay more attention to the manner in which they treat their customers.
Almost all the time I use the ATM it's either down or won't accept a cash deposit.
This is most inconvenient as I travel a good distance and usually in heavy traffic to the bank to deposit monies. My bank is located at 1699 Scenic Hwy, Suite 105 Snellville, GA 30078.
I agree. I experienced this today with the call center agents and also at the branch level. They need to be reported to the CFPB. They were in the past and have a history of investigations. They are outsourcing their labor now beyond the VA and FL markets to third party vendors. The vendor employees are not invested in the culture of NFCU.
A lot of money was taken out of my account and they refuse to reverse the transaction. I was unaware of a settlement agreement so navy federal decided to take it anyways. This happened on 5/12/23… $600 was taken
They need to be reported to the CFPB. They were in the past and have a history of investigations. They are outsourcing their labor now beyond the VA and FL markets to third party vendors. The vendor employees are not invested in the culture of NFCU.
I have the same problem with them. Started my application early July. multiple calls, did an appraisal $450.00 paid Water test $110.00.No one has ever called and spoke to me. my state farm agent told me they were told to transfer my insurance to NFCU on October 10th. Today is October4th and I have not heard ferom them even though I have made multiple calls and emails. This sucks!
Here is an idea, if you all stop calling in acting like children then maybe the representatives wouldn't treat you like [censored]. The calls are recorded, any complaint you have is disregarded as soon as the supervisor that you complain to listens to the call and hears you acting like a neanderthal. That goes for any institution you do business with.
Terrence Eugene Hawkins. [protected]. Telephone [protected]. Hawkinsterrence118@gmail.com.
Had my card for years. I went through some tuff times and still didn't miss a payment but they didn't renew my card.
I am sorely disappointed by the customer service from a Jennifer (Jenny) at Navy Fed on miramar marine base. She came across as racist towards me and my family and had a terrible attitude. As if her time was too important for me! Sick and tired of poor service! Sort your people out Navy Federal Mirimar San Diego, CA.
Unauthorized charges sent to closed charge off account. They used my deposited refund check without my knowledge.
Tried to get a refinance, was told it would take 6 weeks. Now 8 weeks into it and new demands on information are just now being generated. This process has been slow rolled to the point where I will lose my locked in interest rate.
About Navy Federal Credit Union [NFCU]
![Screenshot Navy Federal Credit Union [NFCU]](/images/business-screenshot/752x348/119106/119106-0.jpg)
Overview of Navy Federal Credit Union [NFCU] complaint handling
-
![Navy Federal Credit Union [NFCU] company reviews](/images/business/150-150/119106/navy-federal-credit-union-nfcu.png)
Navy Federal Credit Union [NFCU] Contacts
-
Navy Federal Credit Union [NFCU] phone numbers+1 (703) 255-8837+1 (703) 255-8837Click up if you have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number 0 0 users reported that they have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number Click down if you have unsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number 1 1 users reported that they have UNsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone numberMember Service - International+1 (888) 842-6328+1 (888) 842-6328Click up if you have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number 0 0 users reported that they have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number Click down if you have unsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number 0 0 users reported that they have UNsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number24/7 Member Services
-
Navy Federal Credit Union [NFCU] emailsmall.support@navyfederal.org100%Confidence score: 100%Supportbrandi_gomez@navyfederal.org94%Confidence score: 94%communication
-
Navy Federal Credit Union [NFCU] addressNavy Federal, PO Box 3000, Merrifield, Virginia, VA22119-3000, United States
-
Navy Federal Credit Union [NFCU] social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Navy Federal Credit Union [NFCU] contacts
![Navy Federal Credit Union [NFCU]](/images/business/48-48/119106/navy-federal-credit-union-nfcu.png){kind=small}
![Bank Rakyat Indonesia [BRI]](/images/business/48-48/128941/bank-rakyat-indonesia-bri.jpg){kind=small}
Most discussed complaints
Poor customer serviceRecent comments about Navy Federal Credit Union [NFCU] company
Credit card
Scotiabank
15 reviews
General Credit Services
14 reviews
Barclays Bank Delaware
10 reviews
Sunrise Banks
4 reviews
Frost Bank
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
All credit card companies send out monthly credit card statements. If you don't recieve it in the mail...(could have been lost or stolen from mailbox, delivered to wrong mailbox, lost in mail, damaged at post office, w ho knows) how is the credit card company supposed to know u did not receieve it? Besides, if a company lends you money (credit card, loan, etc) you should always realize that u are obligated to a monthly payment.