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National Rentali'm had a problem with the wait time

1
R Sep 04, 2018 Review updated:

I made a reservation with my emerald account received my confirmation number for my rental took a uber to pick up the vehicle when I arrived to pick out the car in my section they told me we dont have any cars right now and the wait time is 1hr to 1hr and 30min I stayed there and waited 2 hrs and 30 to receive a vehicle and missed 2 appointments this was horrible experience that I ever had dealing with national rental

Responses

  • NationalCare Sep 05, 2018

    We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

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