[Resolved] National Car Rentalmissing in action

S Aug 06, 2019

So you rent a car online... bookings are usually so easy... you arrive to pick your booked car up and no represenative from National is at the counter. Not at 9pm, 10pm nor 11 pm. Calls to corporate tel#s promised that someone would be there at the times noted. This was at the Lethbridge Alberta Airport #donotrentfromNationalcarrrntal

Ps check the counter out. Personal information was left out on the counter. Amazing info!!!

missing in action

  • National Car Rental's response · Sep 11, 2019

    Scott Riley,
    We’ve noted your comments and would like to have the opportunity to speak with you further. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
    We look forward to hearing from you.
    Carol H.
    Social Monitoring

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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