National Car Rental review: maintenance problems
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
As an Executive Elite member... I thought loyalty was something rewarded to customers... etc..
I have a problem with the TPMS and rim.. etc reported it... sat with my wife and kids for over 3.5 hours... and was promised by the manager that he would credit us back... and contact him.. etc. He has been avoiding me and my wife for over 60 days... trying to rectify the proble... etc. Is this how you really treat some of your most valued customers?
National Car Rental customer support contacts
Nevace, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further about this and help out. Please email Care@NationalCar.com with your contact information, exact rental office location, rental agreement or reservation information and the details above so we can address this promptly. Thank you. – Carol H.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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