National Car Rental review: illegal towing, full refund requested with personal items

My name is Tuan Dang, member of Emerald Club #[protected].
Phone contact: [protected]
Email: [protected]@gmail.com

I would like to formally fill out the complaint about the Incidence # [protected].
Rental duration: July 14 to Aug 02, 2019
RA# [protected]
Pickup/Return Location: Miami International Airport

Description of the incidence:
My car was towed away when I parked inside my apartment, on a legal parking pot. (Picture of the parking location available upon request)
I called the Towing company {name: Tow Away #[protected]} and they said that parking spot is reserved for Delivery. I do not see any signs or marks to show that the spot was reserved. The towing company did not want to talk to me or allowed me to pick up the car because I am not the car owner.
I contacted National right away- on the same day to report the problem. I also mentioned that I had some valuable personal items on the car that I wanted them back ASAP. And of course a replacement.
And here is what I got:
1- I did not get the replacement car until 3 days later.
2- National Rental never called me back to let me know what was going on, how they resolve the problem or/and discuss with me about the claim with the Towing company, or to discuss with me about the charge from the Towing company and especially from National Rental charged on me.
3- During many of my phone calls, I asked about my personal items but National agents said they would find out but they never returned calls to me. Until now, still no ones contacted me about my personal items!

I was very worry and angry when I received the receipt after returning the car. The charge included $212 from the Towing company and over $80 by National Rental on Recoupment fee.
First, the Towing could not tow my car. It's illegal because I did not park on an illegal spot or violate anything.
Second, from the time my car was to the time I reported to National was only about 6 hours max, of the same day. Why the tow fee was that high?
Third, why National charged me too? How about the 3 days that National did not provide me a replacement car? How about hundreds of dollars I paid for Taxi and the inconvenience? Should I send you my taxi bills for those 3 days due to National delay?
Last but not least, where are all my personal items? I want them back ASAP. I insisted that I had left some valuable items on the car and requested that the National agent made sure to retrieve for me. That included a almost new 2018 iPad, a new Beat Solo3 wireless headset, a car multi-ports charger and a Cup phone holder. A total value over $1500.00. National Rental is responsible to return all of my personal items back ASAP.
I'm a loyal customer of National Rental and now I must re-evaluate his customer services.
I'll expect a reply from National Rental in 48 hours after this complaint is submitted or I'll bring my case to my legal adviser.

Tuan Dang

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