National Automotive Parts Association / NAPA Auto Parts — Racial discrimination-brian store #990006533
Racial discrimination. Bought part 4512 sunday online w/home delivery, car charger. Delivered defective, so my sister can't go to work. Asked if there were anymore chargers: brian: "no". Can I exchange for the same unit? It's the only one we have. I tell brian well the point was to charge the battery today as it is needed today. Brian says: I can order you one tomm and it'll be in at 9. She has to be to work at 9am; I say brian this is no help and you have my money. Brians says, the best I can do is have it here tomm at 9. I say brian, "this is giving me a headache". Brian says "it's giving me a headache too". So I asked brian "why would you have a headache, you didn't just spend money and get a faulty product, so why would you have a headache about anything?" brian says: "you giving me a headache"; so I said, "the customer is giving you a headache after you sold the customer a defective product". I then asked brian, "are you being disrespectful because you hear i'm a black guy, brian" (called his name to put him on notice) he changed his tone once he new I retained his name. All three adults were floored and flabergasted at how rude he was. Never said he wasn't disrespectful because of who he heard I was. The unit was wrapped like it was a defective return that they sold to the black guy cause we not suppose to know any better. Systemic racism is real. It's everywhere. I'm convinced they knew this product did not work! As it was a return! He said they only order 1 at a time, for real?
Date of incident:02/28/2021