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National Automotive Parts Association / NAPA Auto Parts Customer Service Phone, Email, Contacts

National Automotive Parts Association / NAPA Auto Parts
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2.5 32 Reviews

National Automotive Parts Association / NAPA Auto Parts Complaints Summary

12 Resolved
20 Unresolved
Our verdict: Engaging with National Automotive Parts Association / NAPA Auto Parts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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National Automotive Parts Association / NAPA Auto Parts reviews & complaints 32

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National Automotive Parts Association / NAPA Auto Parts Group 55 napa battery for 02 crv

I purchased new battery 2 weeks ago..next am,crv turned over 2 times..dead! charged battery fully night before & disconnected..re attached next am..short turn ,an 3 turns over ,done..no micro draw when wires off..went back to store..rep at counter clueless..un concerned,not busy at all..did alternator check,passed!..he said he didnt really work on vehicles ..he tested my battery an had 70% capacity..398cca,should be 550 + or - a few percent.that's enough he said..its New i said..also this battery completely loaded the alternator down when installed(car as running with no load)..found ibattery sat on shelf 3 months ..degrades it..is this the way it is now..

Desired outcome: replacement they would not do..

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National Automotive Parts Association / NAPA Auto Parts Employees rudeness towards customer and no concern about the customes needs

I'M PULLING ALL OF MY EMPLOYEES FROM SHOPPING AT THAT OAKLAND INTERNATIONAL NAPA STORE I WAS JUST DISRESPECTED AN NO CONCERN ABOUT MY NEEDS THE LATINO GUY, I HAVE DEALT WITH HIM BEFORE THIS IS NOT THE FIRST TIME, THE FIRST TIME I BELIEVE HE WAS MAD BECAUSE HE DIDN'T HAVE ANY TACO SAUCE, FOR HIS TACO'S THIS TIME I'M NOT SURE BUT HE TOOK IT OUT ON ME, WHEN I ASKED HIM TO REPEAT HIMSELF HE SAID I JUST TOLD YOU! REALLY RUDE AND AGGRESSIVE MANNER I'M NOT GOING BACK THERE unacceptable, IT just happened today Saturday around 3:50 in the afternoon at the international store on 44th international Boulevard he doesn't deserve to work at Napa and hope the situation is correct HOPE it doesn't happen again I'm pissed

Desired outcome: Donald Trump will be submitting A application, he's going to make NAPA great again, when he IS paroled ON work furlough.

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National Automotive Parts Association / NAPA Auto Parts online in stock items a rouge napa store dictates what items he will order in varies from online CO. stock

Napa store davenport washington 99122 owner tim calls me back after I placed online order of in stock items for pick up tomorrow on 08/08/2023 ordered today, tim the owner napa parts store 624 morgan st, davenport, wa 99122 tells me to cancel my order because he stocks different items then I ordered and he wasn't going to bring in the items I ordered so my invoice won't be filled nor will the short items of which show in stock will not be ordered that I had to use what he has in house I told him I need the product which are fuel filters gas line hose male barbed adapters today but am willing to wait till tomorrow as invoice stated, he assured me napa dont take funds out till product is picked up but that wont happen cause it wont be filled, I said no it will hold my parts up 3 to 5 days on my cc card pending to clear, so after 15 minutes on the 1-800 napa number I got the order canceled per tim the owner sugesstion well now my bank says 3-5 days till credit is back on cc card, I askes 1-800 napa to reroute to a close by napa that follows napas rules and will fill my order but nope corp policy no rerotes I need these filters hose adapters so I can work now I tied last of my funds up due to a rouge store dictating what napa products he will stock and which he wont my time is a huge factor my loss of income a huge factor hence why I only ordered products commom and shown as in store with same day and next day pick up no problem now I have no parts my cards maxed till my bank credits no transportation cause no parts to fix my truck i'm very up set and screwd over my a napa store rouge dictator of what he will do and not do, also store pisses me off no pices on one floor stocked product my price same day different then same products same day by a frien purchase, insulting and wrong

Dean w...5861

$116.32

Desired outcome: i would like financial compensation for my income loss of 2 to 4 days of lost work and comp my parts and a gift card to encourage me to be a future consumer as i have beed for 35 years. my name is dean wilson my number [protected]

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Is National Automotive Parts Association / NAPA Auto Parts legit?

Our verdict: Complaints Board's thorough examination reveals National Automotive Parts Association / NAPA Auto Parts as a legitimate entity with notable strengths. Despite a 37% resolution rate on customer complaints, which invites a closer look, National Automotive Parts Association / NAPA Auto Parts stands out for its commitment to quality and security. Clients considering National Automotive Parts Association / NAPA Auto Parts should delve into its customer service record to gauge compatibility with their expectations.

National Automotive Parts Association / NAPA Auto Parts earns 96% level of Trustworthiness

Perfect Trust Endorsement: National Automotive Parts Association / NAPA Auto Parts achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for National Automotive Parts Association / NAPA Auto Parts. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

National Automotive Parts Association / NAPA Auto Parts has registered the domain name for napaonline.com for more than one year, which may indicate stability and longevity.

Napaonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows National Automotive Parts Association / NAPA Auto Parts website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Napaonline.com you are considering visiting, which is associated with National Automotive Parts Association / NAPA Auto Parts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

National Automotive Parts Association / NAPA Auto Parts website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with National Automotive Parts Association / NAPA Auto Parts's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to National Automotive Parts Association / NAPA Auto Parts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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National Automotive Parts Association / NAPA Auto Parts Terrible store service.

On Saturday may 28,2022, I ordered 2 rear rotors for 2010 Hyundai Santa Fe. I did that online and it said that I could pick them up on Monday memorial day. On memorial day u call at @930 and person at store (broad St, Lansdale, pa). Tells me that it will be about 2 1/2 he's til delivery. I call at 142pm and get put on hold and I wait 15 mins til I just hang up cause of waiting sooo long. I go to store at 210. See sign on door they close at 2. Which I had no idea. I see the worker they door and he sees me gestures they are closed. I wave him to come to the door cause I just need to pick up rotors which I had scheduled to do that day. He doesn't come. I go to side and see delivery guy there and he says he just dropped off rotors. I ask him to call the store that I just need to pick them up. store clerk doesn't answer. Delete very guy leaves. I knock on several doors hoping clerk would open up and if he could just give me the rotors which I paid for already and was on my way to go install them. I have always held napa in high regard, but now I don't. This is terrible professionalism. What if I was trying to tell him building was on fire or something? I am extremely mad right now. I am thinking of going on social media and writing bad remarks of this store. my email is [protected]@comcast.net. My phone number is [protected]. And my name is lou

Desired outcome: A response for starters

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National Automotive Parts Association / NAPA Auto Parts I was refused a part that I called ahead of time about.

I needed an auto part called a blower motor connector on 03/25/2022. I visited an O'reillys Auto Parts on this day and they did not have in store location 34th Street and Quaker in Lubbock, Tx. I was told none of the O'reillys locations had the part only the main warehouse had it. It was about 7 miles out and I did not want to go that far so I called Auto Zone and none of their stores had the part either. I made one more call to Napa Auto Parts on 50th and Quaker Lubbock, TX and Mike answered and put me on hold to look it up he came back on the phone and confirmed he had a blower motor connector for a 03 GMC Yukon and said it was 54.99 I told him I was on my way to get it. I showed up at exactly 5 pm CST less than 10 min later. I walked in and a white man was sitting on a stool behind the counter he asked me can I help you and I said yes are you the person I just spoke with named Mike about the blower motor connector he said no, let me get him. He walks back out with an older white man and I said I am here to pick up the blower motor connector you looked up for me. He asked me again what vehicle, I said the 03 Gmc Yukon it was just a few minutes ago I called. He stared at the computer and the other man sat down on the stool. He just kept typing something and staring at the computer and then he said its gonna be a problem and I said what's the problem he said you told me a Sierra and I laughed and said no I didn't I told you a GMC Yukon and you repeated it to me and that part is for my vehicle that I've had 12 years so I wouldn't make that mistake. He sat there just staring at the computer not saying anything and acting as though he was looking it up still. I said Mike you found it in less than 3 min when I called why is it that its now been 10 min with you looking it up. He said that the computer was complicated and I said is it the computer or is it you and the other white man sat there in the chair not offering to help. Then I said I've been standing 10 min in here and I believe it's you and that when I walked in you didn't realize a black person was coming to pick up and now you are stalling so that I become impatient or frustrated and leave. The other white man groaned or made some sound in Mikes defense. I said Yes that's exactly what the problem is because you didn't even have to go to the back to get him you could have just looked it up but you didn't because you are discriminating and you don't want to sell me the part. Mike was still just staring at the computer now 15 min go by and a couple walks in and and they are helped right away and leave meanwhile, Mike is just staring at the computer rubbing his chin. Now another customer walks in, a white man and props on the stool and the unbusy white man starts helping him not bother to see what the confusion is with Mike. I said It's obvious that you don't want to sell me the part because I am black the other customers are not black and that's why you helped them quickly right. Then the unbusy white man yelled out "yea throw that out there" I said well obviously It's what it is. I go to my car to get my mobile phone came back in and Mike is still looking at the computer and the white customer is being helped. I place a call to the other Napa Auto parts location while looking at Mike staring at the computer. Stacy answered and said yes I have the blower motor connector over at my 50th and Quaker location. I said oh you have it at 50th and Quaker that's exactly what Mike told me too over the phone and I've been standing in here now about 17 min with him not wanting to be helpful or the other guy in here. Then the other guy yells out whilst he is helping his customer, I'm the manager that's who this guy is, I said oh he says that he's the manger and then Stacy says wait oh I thought you said a connector for the heater controls I actually don't have the connector for the blower motor. I said ok, I see you guys are discriminatory in who you will sell to and Stacy yells we aren't going to put up with that and I thought that statement was in my defense but it wasn't and he told me I could leave the store now and hung up the phone. I thought, wow they are in cahoots about discriminating, unbelievable. I took a pic of both of them I was in that store nearly 25 minutes and did not get the part I came for because of racial discrimination. This is unfair treatment and out right discriminatory. There is no reason that in 2022 you have those that will choose to practice unlawful discrimination on consumers and it must be stopped. Mike, Stacy at the 19th St location in Lubbock Texas and the guy that exclaimed he was the manager, which was even more harmful because he should have better training on diversity and inclusion and how to not open your company to liability.

Desired outcome: These guys are a liability to your company they should be terminated for the organized efforts to discriminate on a customer.

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National Automotive Parts Association / NAPA Auto Parts Battery

On August 28, 2021, I was at Autozone to replace a battery for my 2004 Chevrolet Tracker. The Autozone employee noticed that it was a NAPA battery still under warranty. I called NAPA (they were right across the street) but it was out of stock and I was on my way to Phoenix, so I purchased the Autozone battery but kept the NAPA core to return to NAPA later. That core has a sticker on it of 09/20. I have the Autozone receipt showing a battery replacement for that vehicle on 08/30/21. It is pretty clear that I am not attempting to cheat a refund.

So I took the old battery with no receipt (mybad) to the small-town NAPA I had purchased it from. Seeing the NAPA battery with a receipt showing I had replaced it battery two days earlier, even knowing without doubt that the battery was still under warranty, they were only willing to refund me an amount of $90 which included leaving the core with them. Autozone would give me $22 for the core, so NAPA was essentially refunding me $68.00 for a ~$159.00 battery. They KNOW what they sold that battery for in 2020, my recollection is that it was for $159.00. Batteries don't go on sale! It could not have been purchased at a discount, and even IF it could have been, it was not purchased at a discount. They admitted they would have replaced this battery with a new battery at no charge without the receipt, yet were only willing to refund a cash amount $90 for that same battery sitting before them.

I told them I was going write a review over this outcome at which time they asked me to leave. I said okay, that will be included in my review. And it is.

Desired outcome: I wanted a full refund of the battery including taxes as I paid taxes, on the new battery, but without a receipt that would not be reasonable, so I would accept just a refund of the full price of that battery in November 2020.

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National Automotive Parts Association / NAPA Auto Parts IAC

I brought an IAC that I had bought a year ago in the box with receipt. I had bought another one a year and another one two years. I just wanted to exchange one or both if they could. The manager said no because the parts were noted made in Mexico. I have no control where Napa buys their parts a year or two ago, all I can say is I bought them at that store. Both boxes have the same number of part# and in good condition. So you have to open the box and check from what country is made? Napa is making peoples lives harder to live on this planet. Please verify these parts came from Mexico for me and update your store owners, because this is not fair for customers. I work hard to earn $170.00. To just give it away to Napa. With its unfair decisions. Did you also know you have an f rating with business bureau?

Desired outcome: return my money, i returned both iac in their boxes and reciepts, under the 36

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National Automotive Parts Association / NAPA Auto Parts Duplicolor Scratch Fix Paint

Napa Auto Parts in Saint George, UT sold me two defective paint applicators for touch up paint. Neither of them were a true match to the colors specified on the product. Both were worthless upon opening to discover they were either mislabeled or improperly mixed. I was told I couldn't exchange or return them. I spent over $40 on those two items and no effort was made to make it right. Even though I opened the product and trued it right there in the Napa Auto parking lot, they said there was nothing they could do.

Thank you & Mahalo

Bentley
[protected]
bentley.[protected]@gmail.com

Desired outcome: Full refund of $40.12

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National Automotive Parts Association / NAPA Auto Parts Defective brake shoes

Recently I purchased a set of brakes shoes from the local napa and went home to install them. Now I may not be a certified mechanic but I know my way around a tool box pretty well. I have been wrenching on everything from chainsaws to heavy equipment for over 40 years.
Once installed I did a test drive (it should be known there was no problem with anything prior to this except to shoes were worn out) and now there is an excessive squealing noise.. I immediately returned to my shop and pulled the wheels off to see what was going on. 3 times I did this and could not see anything wrong so I went to the napa store and asked if they ever had any brake shoes come back defective. I was assured that they couldn't be defective but I insisted there was something wrong with them. One person asked if they worked and they did but squealed terribly, another told me to let the problem develope.
I go back home and uninstalled the brakes again, making 100% sure I don't see anything wrong, I lubricate all the required places and reinstall with all new hardware also adjusting them correctly.
No noise at this time... About a week later I am towing my boat down a mountain highway and I notice the pedal getting mooshy. All of a sudden I don't have any brakes but luckily was able to ride it out by getting in the ditch till I got stopped.
The end result was the shoes got so hot they are now distorted, the drums are ruined, the wheel cylinders are shot and even the backing plate is warped. I am sure the axle seals are shot and maybe bearings too.
I finally got my truck home by removing the brakes and capping the brake line. Driving very slow the 40 miles to get home.
It became very obvious that there was something wrong with these brake shoes and the caused extensive damage.
So far the best napa says they will do is replace the shoes.
It's about $400 to fix it now and that's with me doing it.
Not very happy!
I am omitting the location for another day to see if they resolve this, it has been 2 days now.
Btw.. I am a retired disabled logger/miner and a veteran of the usmc.

Desired outcome: I would like to have working brakes. It should have been just a simple brake job.

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Update by Explorerer One
May 25, 2021 7:17 pm EDT

So far only partially resolved. NAPA or the store owner agreed to cover half of the repairs so far. It was pay for the other half or go home without out all the parts. I live 25 miles from the NAPA store.
Was told that was done as a courtesy because I am not a professional mechanic... I know more about it than most of the kids with certs do. 40+ years of turning wrenches... I'm not a rookie!
More to come...

Update by Explorerer One
May 20, 2021 10:49 pm EDT

I will know for sure Sat but I believe NAPA is completely taking care of this issue and I will be very pleased!

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National Automotive Parts Association / NAPA Auto Parts Racial discrimination-brian store #990006533

Racial discrimination. Bought part 4512 sunday online w/home delivery, car charger. Delivered defective, so my sister can't go to work. Asked if there were anymore chargers: brian: "no". Can I exchange for the same unit? It's the only one we have. I tell brian well the point was to charge the battery today as it is needed today. Brian says: I can order you one tomm and it'll be in at 9. She has to be to work at 9am; I say brian this is no help and you have my money. Brians says, the best I can do is have it here tomm at 9. I say brian, "this is giving me a headache". Brian says "it's giving me a headache too". So I asked brian "why would you have a headache, you didn't just spend money and get a faulty product, so why would you have a headache about anything?" brian says: "you giving me a headache"; so I said, "the customer is giving you a headache after you sold the customer a defective product". I then asked brian, "are you being disrespectful because you hear i'm a black guy, brian" (called his name to put him on notice) he changed his tone once he new I retained his name. All three adults were floored and flabergasted at how rude he was. Never said he wasn't disrespectful because of who he heard I was. The unit was wrapped like it was a defective return that they sold to the black guy cause we not suppose to know any better. Systemic racism is real. It's everywhere. I'm convinced they knew this product did not work! As it was a return! He said they only order 1 at a time, for real?
Date of incident:02/28/2021
12:30-1:00 pm

Desired outcome: if he was a blatantly rude black guy to a white person w/o regard, probation? but more like fired

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Update by Rock Goldsacks
Feb 28, 2021 2:03 pm EST

sold me a defective battery charger, no options i tell clerk this is a headache for a simple car charger he tells me, "you give me a headache" i ask did you disrespect me and the other 3 adults in the room at time of call because you hear i'm, 'black' never denied it. systemic racism is real. i believe you should be sent back to your country every time a racist head is raised. maybe you'll learn that way. you have to remember most lynching's had 10, 000 whites in attendance on average(they only show us close-ups). lynching's used to look like jan 6 2021 at the capitol(riot) as they violently took over sheriff stations to drag the negroes out to the lynching branch. same pictures of the capitol riot could be for the over running of sheriff's offices to kill negroes, without being challenged. they all have countries they can go back to, i guess it's more fun to oppress negroes in this country, then to live peacefully in your own. there is no tolerance for 'black' ppl...but we are to tolerate endlessly for white people. things are going to change around here.

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mark henderson
Lafayette, US
Mar 03, 2021 8:10 pm EST

I think it is more of him being a herk than racism. I could be wrong.

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Dyrh
, US
Mar 01, 2021 2:50 pm EST

You are stupid. This was not racial discrimination. You are the racist. You think badly of your race. You think your race is stupid.

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National Automotive Parts Association / NAPA Auto Parts Rude, employee, needs to be drug tested

Employee, needs to be drug tested,
I simply asked him wheres your mask tanner, he stated, in your butt,
Will never go to napa stores again, have spent thousands in parts from napa, sounds like o reilly lookingpretty good to me,
Ashole employee, tanner moore, lovington, nm 88260
Just recently wanted to stay local, due to covid-19, but not anymore,
No more napa, word of mouth will spread like covid-10

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National Automotive Parts Association / NAPA Auto Parts Was refused help

I came into your store bought a couple quarts quarts of oil came back out my car put them in a car wouldn't start the service rep refuse to come outside and jump me off with a jump box told me they were too busy he can't right now still sitting in this parking lot hour and a half later one car in the parking lot for people in there working and still can't get my car jumped off and I believe it's because I'm transgender Based off the way he looked at me and was a smart [censored] and refusing to help me

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National Automotive Parts Association / NAPA Auto Parts lawn mower battery

I purchased a lawn mower battery from this store about 2 months ago I went to exchange it because it would not stay charged, the lady at the counter who's name is holy stated to me in a very very rude way that all she could do was take my battery as a core charge and I would have to buy a new one. Don't Napa have some kind of warranty with there batteries.jesus Christ I will never do bussiness with Napa again and I hope this will denture other people from buying at Napa.thank you for your time

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National Automotive Parts Association / NAPA Auto Parts core return

This is a deal with NAPA auto parts . I own a semi and drive all over MT, ID and WY . There are times I buy parts where ever I am at if I need them at the time. I did this not long ago. Bought some parts at a NAPA store out on the road. Changed the parts and fixed my truck the next day. 3-4 days later got back home. There was a core charge on the parts I bought so when I got home I took the core and receipt to the NAPA store in my home town. Asked to return the used parts for the core charge. Was told I had to return the parts to the store I bought them from otherwise I would have to pay a return fee to mail the core back. Yet when I got the parts I was told I could return them anywhere at a NAPA store for no charge. So in short. Now I have to pack used parts around in my semi in high hopes to make it back to the NAPA store I got them from to get my core charge back.

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rachael
Midlothian, US
Jan 07, 2009 8:47 am EST

hard working employee gets harrassed by boss and all that napa auto did was stick a letter in the guys' mailbox

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National Automotive Parts Association / NAPA Auto Parts Rude customer service

Today I was treated like a 3rd class citizen from the NAPA counter sales agent.
I went in to NAPA to return and repurchase an item which I bought 4 days ago and which did not work. The gentleman did not greet me just took the item and "tested" it and shouts back at me saying it works thereby implying that I am lying. I explained that I ran the item for 3 days and although the lights were working the item did actually not work.
He then gets a replacement item does the required paperwork and tells me " the warranty is done you can go" with a rude and brusque attitude. He was so rude in his mannerisms I had to ask him if he was ok and if there was a problem. His reply again was "we are done here you can go".
Since I needed to know more about the warranty I did not leave, he did help me but I wish I had not dealt with Sean. He has no understanding of customer care. I have a witness to the incident who can verify this. Sorry NAPA, you are losing customers.

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National Automotive Parts Association / NAPA Auto Parts deceptive trade practice

napa did a major over haul on engine of mine, chaged me almost $1, 600.00 -- installed it . problems from the start up. removed the head and it revealed only part of the work was done. the rest was'nt but i was charged for it as if it were. now the proff of their deception is in the open, they refuse my money back and compensation for my time.

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National Automotive Parts Association / NAPA Auto Parts Called me Taliban on Veteran's Day

I went to the Napa Main Store today (VETERAN'S DAY) at N 501 Freya in Spokane, WA. I asked if the customer rep if they had a military discount. The guy at the counter says, "yes we do, but what country." I said "US". Then the guy says "Oh good, cuz we don't give Taliban a discount." I was highly offended, but smiled, took my part, and left. Being half Filipino and of darker complexion in a city of 98%+ caucasion, this "joke/comment" was completely inappropriate and clearly would not have been said to any other "white" person. The purchase was made at 13:15 on 11 Nov 2012. My receipt says Employee: 21, Stu. Sales Rep: 18, Nobody. Accounting Day: 11.

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**SuperMan**
**SuperMan**
Boiling Springs, US
Nov 11, 2012 2:30 pm EST
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WTF? I posted the above comment on a completely different posting and it showed up here?! Sorry bro!

**SuperMan**
**SuperMan**
Boiling Springs, US
Nov 11, 2012 2:28 pm EST
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Dare I say - If you choose a Dentist with a fictitious business name, such as "Dental Office and Optical Magic", you may be asking for trouble in the long run. Also worth mentioning... Karla and her husband are both graduates of the University of Baja California, a non-accredited, Mexican Public University. You folks really need to do a little more research on your Medical Practitioners before trapping into the chair! Then again, Obama-care will soon be upon us - so we'll all be subjected to similar treatment under his mideaval version of Socialist medicine.

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National Automotive Parts Association / NAPA Auto Parts Stay away

I've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the staffs who work there recommand to buy to have my problem fixed. It turned out not only did it not work, but also it made my car got scratches. I've talked to the manager, and he 's not going to be responsible for that( I was totally surprised when he said that, what a irresponsible man and store). Please give me a proper response.

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Dushon
, US
Jul 07, 2011 11:30 am EDT

My wife has a 2000 Jeep Grand Chorake with 100K miles on it. At that point it needed a new water pump. My mechanic asked me if i had a problem with a foreign made (China) NAPA water pump|. We opted for the "lifetime warranty" water pump!. We are now a 120K miles and my "lifetime waterpump" is leaking/. It cost me close to $200 in labor, hoses, t-stat and coolant.. Oh yes, I got a new FREE water pump!. I guess lifetime in China means less than in other countries!.

It's the same with brake parts, it appears that all NAPA brake parts come from China, .

Pissed in Tampa !

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8:45 pm EDT
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National Automotive Parts Association / NAPA Auto Parts Leaking seal

Bought DOT 4 32oz bottles. Came home the plastic bag was wet. Unscrewed top and inverted bottle, fluid dripping out. Gently squeeze bottle fluid squirtted out. Being brake fluid, read about not supposed to be exposed to air so brought back next day to exchange. The manager won't do it accusing me squeezing the bottle and caused the leak. Ended up calling the police. Police came, the manager mumbled, and exchanged two bottles for me. Came home, the two bottles leaking again! Obviously the bottles are not sealed good. Altogether 4 bottles, they all leak. Try it yourself, don't deal with NAPA.

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Cathesdus
Hampstead, US
Jan 28, 2012 4:35 pm EST

I recently bought a 32 oz bottle of NAPA brand DOT 4 brake fluid as well as all 4 brake rotors for my car for an upcoming brake job. There were 2 bottle on the shelf, neither of which was leaking (I check these things in the store) so I grab one, pay for my stuff and leave. I put the brake fluid on the seat after making sure the cap was tight (just in case it leaked) and upon making my first left the bottle rolls across the seat and slams into the passenger door and falls into the space between the seat and door panel. I get home, it's not leaking. I take the cap off and gently squeeze the bottle and the little aluminum seal pops up showing it's still sealed. All in all I'm very happy with the quality of NAPA brake bottle sealing and would definitely recommend this brake fluid to anyone.

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10:28 pm EDT
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National Automotive Parts Association / NAPA Auto Parts Defective Parts, Horrendous Customer Service

When my alternator went bad last year, we went to Napa to get a replacement. We purchased it, took it home, put it in the car... only to discover they gave us a defective alternator that didn't work. We were able to drive the car just long enough to get to Napa and have them test it and verify that it was defective and couldn't run the car. They traded it out for a different one... And we went through this entire processes ANOTHER time before the third alternator they gave us finally worked.

Less than a year later, that third alternator they gave us goes bad. We drove the car to Napa today, and had them test it, and they verified that it was defective and needed replacing. Since I have a three year warranty, they told us they would replace it since they had the parts in stock if we brought them the core. So my boyfriend takes the car home, pulls the alternator out, and gets a ride to Napa to exchange the alternator. Here's where the real fun starts.

Jason, the employee at Napa who had tested the car and told them they had the part, says they don't actually have the part... after we've already taken the alternator out and brought it in. He tells us that we either have to wait until Tuesday to get a replacement, or drive out to Lynden ourselves.

Since my boyfriend was the one who took the part in, I gave them a call to see what could be done. I explained that it wasn't this one time that I'd had a bad alternator - that this would be the THIRD bad alternator that Napa has given us. He told me, and I quote, "Well, I guess you just have bad luck." and hung up on me, refusing to help out in any way.

I will never go to Napa again after this three year warranty is up. I would rather drive somewhere else that's farther away where customers are actually valued. I seriously urge anyone reading this to go somewhere else, unless you want to be given defective parts that aren't tested before you put them in your car, and unless you want the rudest and most unhelpful employee who hangs up on customers to help you. If I didn't have someone who was able to replace the alternator free of charge, I would be out HUNDREDS of dollars due to Napa's defective parts.

Walmart has better customer service than this awful store.

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notanapafaninny
, US
Jul 25, 2018 2:10 pm EDT
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wow. My stories the same! Bought an alternator 2 months ago. Paid $200 to have it installed. Last weekend the alternator stops working while on the NYS thruway. Had to get towed 50 miles to the tune of $300. now I get the pleasure of paying $200 again to have a new one installed! ANd Napa has been promising the part for 2 days...while my car sits at the mechanics! Unbelievable!

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Juanita Siglo
, US
Nov 28, 2017 1:07 pm EST

I think I am on the same trajectory, but without a boyfriend who can help me. We paid the local garage to replace the alternator before my daughter took the car 700 km away to Williams Lake BC. Last night she called me from the car, stopped in the dark, half way up a steep hill, and the car won't start. After an evening of towing it back to Williams Lake the garage there says the alternator is defective! Guess what, I need to pay them to replace it!

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Dinadra Phillipe-Hennington, IDS
Chester Springs, US
Apr 18, 2013 6:15 pm EDT
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...I purchased an alternator also for my GMC Yukon, and they guaranteed that it was new. It was defective.
This also happened with several parts for my AUDI.
I do not mind spending the cash, it is my time that I value more.
I will not go back.

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