Register Sign in
FILE A COMPLAINT
Cars, Parts & Vehicles National Automotive Parts Association / NAPA Auto Parts
National Automotive Parts Association / NAPA Auto Parts Logo

National Automotive Parts Association / NAPA Auto Parts

22 Complaints
File a complaint

Having problems with National Automotive Parts Association / NAPA Auto Parts?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

National Automotive Parts Association / NAPA Auto Parts Customer Service Contacts

+1 800 538 6272 (United States)
2999 Wildwood Pkwy
Atlanta, Georgia
United States - 30339-8580
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with National Automotive Parts Association / NAPA Auto Parts Customer Service. Initial National Automotive Parts Association / NAPA Auto Parts complaints should be directed to their team directly. You can find contact details for National Automotive Parts Association / NAPA Auto Parts above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about National Automotive Parts Association / NAPA Auto Parts. Discuss the issues you have had with National Automotive Parts Association / NAPA Auto Parts and work with their customer service team to find a resolution.

Complaints & Reviews

National Automotive Parts Association / NAPA Auto Parts — Rude, employee, needs to be drug tested

Employee, needs to be drug tested,
I simply asked him wheres your mask tanner, he stated, in your butt,
Will never go to napa stores again, have spent thousands in parts from napa, sounds like o reilly lookingpretty good to me,
Ashole employee, tanner moore, lovington, nm 88260
Just recently wanted to stay local, due to covid-19, but not anymore,
No more napa, word of mouth will spread like covid-10

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Apr 25, 2020

    National Automotive Parts Association / NAPA Auto Parts — Was refused help

    I came into your store bought a couple quarts quarts of oil came back out my car put them in a car wouldn't...

    Read full review →
    Dec 03, 2019

    National Automotive Parts Association / NAPA Auto Parts — lawn mower battery

    I purchased a lawn mower battery from this store about 2 months ago I went to exchange it because it would...

    Read full review →
    Wrightsville

    Napa Auto — core return

    This is a deal with NAPA auto parts . I own a semi and drive all over MT, ID and WY . There are times I buy...

    Read full review and 1 response →

    Napa Auto Parts — Rude customer service

    Today I was treated like a 3rd class citizen from the NAPA counter sales agent. I went in to NAPA to return...

    Read full review →

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved     Napa Auto Parts — deceptive trade practice

    napa did a major over haul on engine of mine, chaged me almost $1, 600.00 -- installed it . problems from the...

    Read full review →

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved     Napa Auto Parts — Called me Taliban on Veteran's Day

    I went to the Napa Main Store today (VETERAN'S DAY) at N 501 Freya in Spokane, WA. I asked if the...

    Read full review and 2 responses →

    Napa Auto Parts — Stay away

    I've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the staffs who work there recommand to buy to have my problem fixed. It turned out not only did it not work, but also it made my car got scratches. I've talked to the manager, and he 's not going to be responsible for that( I was totally surprised when he said that, what a irresponsible man and store). Please give me a proper response.

    Read full review and 1 response →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Du
        Dushon Jul 07, 2011
        This comment was posted by
        a verified customer
        Verified customer

        My wife has a 2000 Jeep Grand Chorake with 100K miles on it. At that point it needed a new water pump. My mechanic asked me if i had a problem with a foreign made (China) NAPA water pump|. We opted for the "lifetime warranty" water pump!. We are now a 120K miles and my "lifetime waterpump" is leaking/. It cost me close to $200 in labor, hoses, t-stat and coolant.. Oh yes, I got a new FREE water pump!. I guess lifetime in China means less than in other countries!.

        It's the same with brake parts, it appears that all NAPA brake parts come from China, .

        Pissed in Tampa !

        Reply
        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved       Napa Auto Parts / Brake Fluid — Leaking seal

      Bought DOT 4 32oz bottles. Came home the plastic bag was wet. Unscrewed top and inverted bottle, fluid dripping out. Gently squeeze bottle fluid squirtted out. Being brake fluid, read about not supposed to be exposed to air so brought back next day to exchange. The manager won't do it accusing me squeezing the bottle and caused the leak. Ended up calling the police. Police came, the manager mumbled, and exchanged two bottles for me. Came home, the two bottles leaking again! Obviously the bottles are not sealed good. Altogether 4 bottles, they all leak. Try it yourself, don't deal with NAPA.

      Read full review and 1 response →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Ca
          Cathesdus Jan 28, 2012

          I recently bought a 32 oz bottle of NAPA brand DOT 4 brake fluid as well as all 4 brake rotors for my car for an upcoming brake job. There were 2 bottle on the shelf, neither of which was leaking (I check these things in the store) so I grab one, pay for my stuff and leave. I put the brake fluid on the seat after making sure the cap was tight (just in case it leaked) and upon making my first left the bottle rolls across the seat and slams into the passenger door and falls into the space between the seat and door panel. I get home, it's not leaking. I take the cap off and gently squeeze the bottle and the little aluminum seal pops up showing it's still sealed. All in all I'm very happy with the quality of NAPA brake bottle sealing and would definitely recommend this brake fluid to anyone.

          Reply
          1 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Napa Auto Parts — Defective Parts, Horrendous Customer Service

        When my alternator went bad last year, we went to Napa to get a replacement. We purchased it, took it home...

        Read full review and 3 responses →
        Ferndale

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Napa Auto Parts Co — General disrespect of walk-in customers

        Let me start out by saying: If you work for Napa-you suck like your company. I have been in the vehicle...

        Read full review →

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Napa online — OUT $114

        On April 19th 2010. I placed an order for 3 auto parts. Which totaled at $114. Which they took out right...

        Read full review and 7 responses →

        Napa Auto Parts — Bait and switch fraud

        My story takes place in Cave Junction, Oregon... Recently I went to NAPA auto parts to get a part for my...

        Read full review and 4 responses →

        Napa Auto Parts — As a loyal customer i have to say i was surprised

        I recently went to one of your stores and was unable to find what i was looking for. Upon asking the person at the counter how i might find it they were rude and not helpful to me.

        As a loyal customer i have to say i was surprised. Since i have had so many good interactions with NAPA auto parts i am going to overlook this one time but i would suggest that you make sure that you are training your employees to be polite. In this economy it is customer service that sets you apart.

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Napa Auto Partes — employes

          employers, dont have respect, for the costumes, my wife, was in store, 64 el jebel rd co 81623, employer...

          Read full review and 1 response →
          Carbondale

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Napa Auto — Deceptive Practices

          I had my suv serviced at this location for my brakes about a month ago. The brakes work just fine but when i...

          Read full review and 2 responses →

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Napa Valley Automotive — Never ever use them

          I was looking online (napavalleycars.com) to buy a car. I sent the owner, PATRICK LEWIS, an email offering $10K for a vehicle priced less than $12K. To my surprise he wrote me back stating I was a mooch and that he wanted to know if I picked up my government cheese. I kept the email if anybody wishes to see it as proof. I don't know this man from Adam and he doesn't know me, why he felt the need to insult me and any all other "poor" persons was completely uncalled for. I would never, ever consider buying anything from this person, again nor should you!

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Napa Auto Parts — worng guidance

            i've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the...

            Read full review →

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Napa Auto — Tire chains

            During the bad storm on December 20 to 22 we bought cable chains from the Napa store in Vancouver WA. After...

            Read full review →

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             NAPA — I am a independent napa auto care center and they sold me

            Dear sir or lady I have been buying parts from a location at 901 s havana st in denver in between us guy...

            Read full review and 4 responses →

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.