National Automotive Parts Association / NAPA Auto Parts
Reviews and Complaints

I purchased new battery 2 weeks ago..next am,crv turned over 2 times..dead! charged battery fully night before & disconnected..re attached next am..short turn ,an 3 turns over ,done..no micro draw when wires off..went back to store..rep at counter clueless..un concerned,not busy at all..did alternator check,passed!..he said he didnt really work on vehicles ..he tested my battery an had 70% capacity..398cca,should be 550 + or - a few percent.that's enough he said..its New i said..also this battery completely loaded the alternator down when installed(car as running with no load)..found ibattery sat on shelf 3 months ..degrades it..is this the way it is now..

I'M PULLING ALL OF MY EMPLOYEES FROM SHOPPING AT THAT OAKLAND INTERNATIONAL NAPA STORE I WAS JUST DISRESPECTED AN NO CONCERN ABOUT MY NEEDS THE LATINO GUY, I HAVE DEALT WITH HIM BEFORE THIS IS NOT THE FIRST TIME, THE FIRST TIME I BELIEVE HE WAS MAD BECAUSE HE DIDN'T HAVE ANY TACO SAUCE, FOR HIS TACO'S THIS TIME I'M NOT SURE BUT HE TOOK IT OUT ON ME, WHEN I ASKED HIM TO REPEAT HIMSELF HE SAID I JUST TOLD YOU! REALLY RUDE AND AGGRESSIVE MANNER I'M NOT GOING BACK THERE unacceptable, IT just happened today Saturday around 3:50 in the afternoon at the international store on 44th international Boulevard he doesn't deserve to work at Napa and hope the situation is correct HOPE it doesn't happen again I'm pissed

I recently decided to purchase an auto part for my car through the NAPA Auto Parts website (napaonline.com). I have to say that the process of ordering was extremely easy and seamless. All I had to do was search for the part I needed, select the quantity, and proceed to checkout. The website guided me through the entire process, and I was able to pay without any issues.

However, as easy as the ordering process was, I encountered some challenges when I went to pick up the part at the store. When I received a notification that my part was ready for pickup, I headed straight to the store. But when I got there, the salesman asked me if I'd already paid for the part. I showed him the confirmation email from NAPA and the charge to my card online. To my surprise, he informed me that he couldn't find a copy of the order in his system. Although the part was there with an online receipt, he couldn't let me leave the store with it. I was stunned and disappointed that I couldn't get the part I needed after ordering it online so quickly and easily.

Frustrated, I decided to call NAPA customer service for help because this wasn't the level of service I was expecting from such a renowned auto parts store. Unfortunately, they didn't offer much help either. The only solution they had was to delete the transaction and ask me to go through the whole process again.

Overall, I appreciate the convenience of NAPA's website and the ease of ordering auto parts online. However, I was really disappointed with the lack of attention that my issue received at their customer service. I expected more from a trusted auto parts store like NAPA. I hope they improve their customer service and make sure that orders made online are properly registered in their system, so customers don't have to face similar inconveniences.

Yo, so I gotta say, NAPA Auto Parts is the real deal when it comes to finding those hard-to-find car parts. Like, compared to other stores, they often have stuff that you just can't find anywhere else. That's definitely the good part.

But let me tell you about the bad - their online order pricing is whack. Like, I don't know what's going on, but my recent order had three different prices depending on where you looked. Like, come on guys, you gotta get your act together. And they don't always send that "your order is ready" email, even when you've been waiting a hot minute. It's happened to me more than once, so you know it's a real problem.

And then there's the ugly. Sometimes, the site just straight up lies about whether a part will fit your car. Check out these pics I attached - they said this tail-light socket wouldn't fit, but it fits perfectly. And they weren't even offering any other options! Like, what kind of jank is that?

Overall, NAPA is aight, but they definitely gotta work on their online game if they want to earn my business on the reg. Ya feel me?

WORST experience EVER! Let me tell ya, I bought me some oil sample kits from the NAPA store on December 7th, right? I sent out 5 of them thangs to Atlanta for some oil analysis via UPS on December 10th, 2022. Them kits done got received on December 13th,2022, but guess what? I ain't got no reports back yet, y'all.

So, I called them up today to figure out what the heck was goin' on. And let me tell ya, it was a straight-up runaround and I had to deal with some offshore call center. Ain't nothin' worse than tryna talk to someone who ain't even speakin' the same language, ya know? Anyways, I finally got in touch with ALS Triology in Atlanta and guess what they told me?! That NAPA ain't paid their bill and they ain't doin' no analysis until they get paid. Like, what kinda business is that?!

And get this, I talked to a marina in Morehead City and they had the SAME kinda experience back in December. This ain't right, y'all. I paid for that analysis and I want it, plain and simple. I'm thinkin' about writin' to the local newspaper editorial department about how they done me wrong. But, I'm hopin' that they can fix this situation right quick before I gotta do that.

Can someone please help me out here? Thanks a bunch.

I recently had experience with NAPA Auto Parts online store at napaonline.com. I ordered two items separately and that was a piece of cake. However, when I checked my credit card statement, I noticed that the charge amount was significantly higher than the purchase price. I was puzzled by this, so I called the customer service for clarification.

To my surprise, the customer service representative explained that those were just pending charges. They said the correct amount will show up on my credit card when I pick up my orders at the store. They added that this process usually takes about two business days, which was very vague to me.

Honestly, I find this quite absurd. Why would the charges be made differently when the order was not yet complete? The purchase price should reflect the amount charged to my credit card. Why would they claim the amount is pending when the order had already been completed?

Regardless of this issue, I urge anyone who chooses to order products online from NAPA Auto Parts to ensure that the final purchase price on their invoice/receipt is the same as what is charged on their credit card. I just couldn't understand why I'd have to keep checking my card to see if it's been billed properly. That's the last thing I need right now.

Overall, NAPA Auto Parts have good products but their charging system needs to be reviewed to ensure that customers are not overcharged and kept in the loop during online transactions.

I've spent a good chunk of change at NAPA Auto Parts lately, but I ain't gonna be payin' them a visit again no time soon. I asked for some refrigerant for my ride's a/c and they pointed me to a can that cost me a pretty penny. Turns out it was the wrong type, but when I tried to get my money back, they wouldn't hear it. They told me that since I had already tried connectin' it, I couldn't get a refund. Now that's just plain wrong. And when I took off the plastic bands that held the hose to the can, the manager said he couldn't resell it and I was outta luck. Like, seriously? Ain't nobody gonna buy a can of refrigerant just 'cause it's marked down - you gotta be able to use it. And it's not like it was my fault - their peeps directed me to the wrong type in the first place. I gotta say, other stores like Autozone are miles ahead of NAPA when it comes to customer service. So I'm gonna go ahead and tell all my friends and family - don't trust NAPA, ya hear?

I work fixing cars, and the other day I was helping my neighbor with his van. I check his battery, and things weren't looking good. Since his battery was under warranty with NAPA, I decided to send him to their shop to have it changed. After the battery was inspected, they told him that it was still working, and then they convinced him into buying a 300 dollar alternator instead. I tried to explain to my neighbor that he should have let me take care of the situation, but unfortunately, he decided to go with their recommendation.

Surprise, surprise! As it turns out, the battery was bad, and the alternator wasn't needed, so I had to go with another company and get a new battery. Now he is back up and running perfectly, but he had some issues returning the alternator to NAPA. Despite the warranty we had, the company didn't honor it, which is a shame. They didn't even give him back the money he spent, or even the alternator that he didn't need. And let's not forget the extended warranty he bought two years ago for his battery, which is expensive. This place doesn't keep its promises when it comes to honoring their warranties, so if you want to avoid all these headaches, I suggest staying away from NAPA Auto Parts.

I understand that sometimes things can get confused or misinterpreted, but these guys were just trying to upsell my neighbor on a product he didn't need. It seems this is company policy even when their customers are already inconvenienced enough. I still have faith in other shops that can provide excellent service and that will help us trust them enough to return when we need them again. Consequently, if you want to avoid the same headache with NAPA, choose another company.

I made an order for some parts on NAPA Auto Parts' website. The website said the parts were in stock so I decided to wait for the ready-to-pick-up notification. However, five hours passed and I didn't receive any notification. I felt like something must have gone wrong and decided to reach out to their sales support through the phone.

When I finally got a hold of a sales person, they asked if I had received any notification e-mail. I hadn't, which was why I was calling in the first place, but the sales person told me that if I hadn't received any notification, then the parts weren't ready yet. I explained to them that it was taking a long time and I wasn't sure why. The sales person then suggested that it might be due to the wait for delivery.

I was incredibly frustrated at this point, so I told the person to cancel my order. When they asked for the order number, I told them what it was. To my surprise, the person said that the parts were indeed in stock and that I could come down to the store and pick them up myself. I was happy to hear that my wait was over and drove down to the store right away.

When I arrived at the store, I found that there were no customers in there except for me. There were over four employees, but none of them were helping me. Eventually, one of them asked me what I needed. I told them my order number and they went to look for the parts. After a few minutes of waiting, they finally came back with my order.

The salesman who gave me my parts was very nice and apologized for the confusion. They claimed they didn't know why the parts hadn't been pulled sooner. I was relieved to finally have my order, but I felt like I had lost a whole day due to the incompetence of the sales person. Overall, I'm satisfied with NAPA Auto Parts' products, but their customer service could use some improvement.

I went to NAPA Auto Parts (napaonline.com) to purchase some fancy-schmancy lights for my 2000 Honda CRX. The sales guy talked me up and swore that the lights were the best around. So, I was like, "Okay, cool." I mean, I was really excited to get these lights because he made them sound so great and, mostly, I wanted my car to be the envy of all my friends, you know? So, I ultimately decided to spend $40 on two of the NAPA premium bulbs that he recommended.

Unfortunately, one of the old bulbs in my car died, and the new NAPA bulbs were just barely brighter than the old ones. They didn't even throw the light out any farther, so I was really disappointed. The sales guy made such a big deal about how amazing they were, but they didn't live up to the hype. I was really upset because I had high expectations. I was hoping these bulbs would be like, "Bam! Look at me now!" but they just weren't.

So, I continued my search for better, brighter bulbs. I ended up trying out some Philips X-treme Vision +130% bulbs instead, and man, oh man, were they better! Not only are they brighter than the NAPA bulbs, but they're also cheaper, which is a bonus. I compared them to some Sylvania Silverstar bulbs that I have in my PT Cruiser, and even though the Sylvania bulbs are 5 years old and have oxidized lenses, they're still brighter than the NAPA ones were. So, that kinda sucked.

One thing that really annoyed me about the NAPA bulbs is that they have this blue coating over the entire surface of the bulb and a gold top. I mean, come on! Silver reflects better, doesn't it? It just seems like a sales gimmick to me. Also, the envelope on the NAPA bulbs is bigger, which means that the point source is larger and more light spills out on the sides. Since the envelope is bigger, the blue coating cuts out even more light. That's not cool, man. I mean, who wants to pay for a light bulb that doesn't even give off the amount of light you were hoping for?

Overall, I was pretty disappointed with the NAPA premium bulbs that I purchased. They didn't live up to the sales guy's hype, and they just weren't bright enough for me. I ended up finding brighter, cheaper bulbs from other companies, and I'm much happier with them. I would suggest trying out some different brands before settling on NAPA.

I jus' put in an order for 2 NAPA Response shocks on their site, and chose to pick them up at the store, instead of waitin' for them to come to me. Everything went smooth as butter as far as the pickup goes, and the price was fair enough considerin' the quality of their products. However, when I was checkin' my bank account, I noticed that there was some extra cash taken out of my account for no apparent reason--$13.00 more than what I had agreed for my purchase. Since there's no customer service line, I could only speak to the manager at the store. He told me that it's a mistake from my bank's side, but when I checked with the bank, nope, it was NAPA themselves. I kicked up a fuss and they refunded me the extra cash they took, but honestly, what if ya don't check your account after a purchase? You could be outta luck. I'm gon' be checkin' my bank statements more often from now on when buyin' from NAPA. They messed up once, and I don't wanna give 'em another chance to mess up again.

Been goin' to these Napa guys for ova 25 years, man - as a commercial shopper, they always had what I needed. But lately, their prices have been out of control! I went in last week to scoop up a 50-footer of 3/4" silicone heater hoses, and they didn't even *haveany in-stock. Told me they'd have to order it in - no biggie, right? But when they quoted me at like $16 a foot, I was out. I mean, local semi-truck dealers sell it for $4 a foot, my dude! And the worst part? The oil and fuel filters at *myshop cost 15% to 35% more than the OEM brand filters. It's nuts.

And don't even get me *startedon the quality. I had a 39MT starter for a Peterbilt fail after *one dayof use. ONE. DAY. And those GM power steering hoses? They failed after only 13 months, man - *one monthoutta warranty. A buncha garbage if you ask me! And the Dorman parts I've gotten from them? Most of them never even fit right. I even found this cheap Chinese gas filter for a Cadillac in one of their fancy Gold boxes - and yep, you guessed it, it leaked like crazy.

Maybe it's just me, but Napa's been goin' downhill lately. Not too happy with 'em, if ya catch my drift.

On Saturday may 28,2022, I ordered 2 rear rotors for 2010 Hyundai Santa Fe. I did that online and it said that I could pick them up on Monday memorial day. On memorial day u call at @930 and person at store (broad St, Lansdale, pa). Tells me that it will be about 2 1/2 he's til delivery. I call at 142pm and get put on hold and I wait 15 mins til I just hang up cause of waiting sooo long. I go to store at 210. See sign on door they close at 2. Which I had no idea. I see the worker they door and he sees me gestures they are closed. I wave him to come to the door cause I just need to pick up rotors which I had scheduled to do that day. He doesn't come. I go to side and see delivery guy there and he says he just dropped off rotors. I ask him to call the store that I just need to pick them up. store clerk doesn't answer. Delete very guy leaves. I knock on several doors hoping clerk would open up and if he could just give me the rotors which I paid for already and was on my way to go install them. I have always held napa in high regard, but now I don't. This is terrible professionalism. What if I was trying to tell him building was on fire or something? I am extremely mad right now. I am thinking of going on social media and writing bad remarks of this store. my email is [protected]@comcast.net. My phone number is [protected]. And my name is lou

On August 28, 2021, I was at Autozone to replace a battery for my 2004 Chevrolet Tracker. The Autozone employee noticed that it was a NAPA battery still under warranty. I called NAPA (they were right across the street) but it was out of stock and I was on my way to Phoenix, so I purchased the Autozone battery but kept the NAPA core to return to NAPA later. That core has a sticker on it of 09/20. I have the Autozone receipt showing a battery replacement for that vehicle on 08/30/21. It is pretty clear that I am not attempting to cheat a refund.

So I took the old battery with no receipt (mybad) to the small-town NAPA I had purchased it from. Seeing the NAPA battery with a receipt showing I had replaced it battery two days earlier, even knowing without doubt that the battery was still under warranty, they were only willing to refund me an amount of $90 which included leaving the core with them. Autozone would give me $22 for the core, so NAPA was essentially refunding me $68.00 for a ~$159.00 battery. They KNOW what they sold that battery for in 2020, my recollection is that it was for $159.00. Batteries don't go on sale! It could not have been purchased at a discount, and even IF it could have been, it was not purchased at a discount. They admitted they would have replaced this battery with a new battery at no charge without the receipt, yet were only willing to refund a cash amount $90 for that same battery sitting before them.

I told them I was going write a review over this outcome at which time they asked me to leave. I said okay, that will be included in my review. And it is.

Napa Auto Parts in Saint George, UT sold me two defective paint applicators for touch up paint. Neither of them were a true match to the colors specified on the product. Both were worthless upon opening to discover they were either mislabeled or improperly mixed. I was told I couldn't exchange or return them. I spent over $40 on those two items and no effort was made to make it right. Even though I opened the product and trued it right there in the Napa Auto parking lot, they said there was nothing they could do.

Thank you & Mahalo

Bentley
[protected]
bentley.[protected]@gmail.com

Recently I purchased a set of brakes shoes from the local napa and went home to install them. Now I may not be a certified mechanic but I know my way around a tool box pretty well. I have been wrenching on everything from chainsaws to heavy equipment for over 40 years.
Once installed I did a test drive (it should be known there was no problem with anything prior to this except to shoes were worn out) and now there is an excessive squealing noise.. I immediately returned to my shop and pulled the wheels off to see what was going on. 3 times I did this and could not see anything wrong so I went to the napa store and asked if they ever had any brake shoes come back defective. I was assured that they couldn't be defective but I insisted there was something wrong with them. One person asked if they worked and they did but squealed terribly, another told me to let the problem develope.
I go back home and uninstalled the brakes again, making 100% sure I don't see anything wrong, I lubricate all the required places and reinstall with all new hardware also adjusting them correctly.
No noise at this time... About a week later I am towing my boat down a mountain highway and I notice the pedal getting mooshy. All of a sudden I don't have any brakes but luckily was able to ride it out by getting in the ditch till I got stopped.
The end result was the shoes got so hot they are now distorted, the drums are ruined, the wheel cylinders are shot and even the backing plate is warped. I am sure the axle seals are shot and maybe bearings too.
I finally got my truck home by removing the brakes and capping the brake line. Driving very slow the 40 miles to get home.
It became very obvious that there was something wrong with these brake shoes and the caused extensive damage.
So far the best napa says they will do is replace the shoes.
It's about $400 to fix it now and that's with me doing it.
Not very happy!
I am omitting the location for another day to see if they resolve this, it has been 2 days now.
Btw.. I am a retired disabled logger/miner and a veteran of the usmc.

Racial discrimination. Bought part 4512 sunday online w/home delivery, car charger. Delivered defective, so my sister can't go to work. Asked if there were anymore chargers: brian: "no". Can I exchange for the same unit? It's the only one we have. I tell brian well the point was to charge the battery today as it is needed today. Brian says: I can order you one tomm and it'll be in at 9. She has to be to work at 9am; I say brian this is no help and you have my money. Brians says, the best I can do is have it here tomm at 9. I say brian, "this is giving me a headache". Brian says "it's giving me a headache too". So I asked brian "why would you have a headache, you didn't just spend money and get a faulty product, so why would you have a headache about anything?" brian says: "you giving me a headache"; so I said, "the customer is giving you a headache after you sold the customer a defective product". I then asked brian, "are you being disrespectful because you hear i'm a black guy, brian" (called his name to put him on notice) he changed his tone once he new I retained his name. All three adults were floored and flabergasted at how rude he was. Never said he wasn't disrespectful because of who he heard I was. The unit was wrapped like it was a defective return that they sold to the black guy cause we not suppose to know any better. Systemic racism is real. It's everywhere. I'm convinced they knew this product did not work! As it was a return! He said they only order 1 at a time, for real?
Date of incident:02/28/2021
12:30-1:00 pm