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National Automotive Parts Association / NAPA Auto Parts

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National Automotive Parts Association / NAPA Auto Parts Customer Service Contacts

+1 800 538 6272 (United States)
2999 Wildwood Pkwy
Atlanta, Georgia
United States - 30339-8580
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

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Complaints & Reviews

National Automotive Parts Association / NAPA Auto PartsRude, employee, needs to be drug tested

Employee, needs to be drug tested,
I simply asked him wheres your mask tanner, he stated, in your butt,
Will never go to napa stores again, have spent thousands in parts from napa, sounds like o reilly lookingpretty good to me,
Ashole employee, tanner moore, lovington, nm 88260
Just recently wanted to stay local, due to covid-19, but not anymore,
No more napa, word of mouth will spread like covid-10

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    Apr 25, 2020

    National Automotive Parts Association / NAPA Auto Parts — Was refused help

    I came into your store bought a couple quarts quarts of oil came back out my car put them in a car wouldn't...

    Dec 03, 2019

    National Automotive Parts Association / NAPA Auto Parts — lawn mower battery

    I purchased a lawn mower battery from this store about 2 months ago I went to exchange it because it would...

    Wrightsville

    Napa Auto — core return

    This is a deal with NAPA auto parts . I own a semi and drive all over MT, ID and WY . There are times I buy...

    Napa Auto Parts — Rude customer service

    Today I was treated like a 3rd class citizen from the NAPA counter sales agent. I went in to NAPA to return...

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Napa Auto Parts — deceptive trade practice

    napa did a major over haul on engine of mine, chaged me almost $1, 600.00 -- installed it . problems from the...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Napa Auto Parts — Called me Taliban on Veteran's Day

    I went to the Napa Main Store today (VETERAN'S DAY) at N 501 Freya in Spokane, WA. I asked if the...

    Napa Auto PartsStay away

    I've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the staffs who work there recommand to buy to have my problem fixed. It turned out not only did it not work, but also it made my car got scratches. I've talked to the manager, and he 's not going to be responsible for that( I was totally surprised when he said that, what a irresponsible man and store). Please give me a proper response.

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      • Du
        Dushon Jul 07, 2011
        This comment was posted by
        a verified customer
        Verified customer

        My wife has a 2000 Jeep Grand Chorake with 100K miles on it. At that point it needed a new water pump. My mechanic asked me if i had a problem with a foreign made (China) NAPA water pump|. We opted for the "lifetime warranty" water pump!. We are now a 120K miles and my "lifetime waterpump" is leaking/. It cost me close to $200 in labor, hoses, t-stat and coolant.. Oh yes, I got a new FREE water pump!. I guess lifetime in China means less than in other countries!.

        It's the same with brake parts, it appears that all NAPA brake parts come from China, .

        Pissed in Tampa !

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Napa Auto Parts / Brake FluidLeaking seal

      Bought DOT 4 32oz bottles. Came home the plastic bag was wet. Unscrewed top and inverted bottle, fluid dripping out. Gently squeeze bottle fluid squirtted out. Being brake fluid, read about not supposed to be exposed to air so brought back next day to exchange. The manager won't do it accusing me squeezing the bottle and caused the leak. Ended up calling the police. Police came, the manager mumbled, and exchanged two bottles for me. Came home, the two bottles leaking again! Obviously the bottles are not sealed good. Altogether 4 bottles, they all leak. Try it yourself, don't deal with NAPA.

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        • Ca
          Cathesdus Jan 28, 2012

          I recently bought a 32 oz bottle of NAPA brand DOT 4 brake fluid as well as all 4 brake rotors for my car for an upcoming brake job. There were 2 bottle on the shelf, neither of which was leaking (I check these things in the store) so I grab one, pay for my stuff and leave. I put the brake fluid on the seat after making sure the cap was tight (just in case it leaked) and upon making my first left the bottle rolls across the seat and slams into the passenger door and falls into the space between the seat and door panel. I get home, it's not leaking. I take the cap off and gently squeeze the bottle and the little aluminum seal pops up showing it's still sealed. All in all I'm very happy with the quality of NAPA brake bottle sealing and would definitely recommend this brake fluid to anyone.

          1 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Napa Auto Parts — Defective Parts, Horrendous Customer Service

        When my alternator went bad last year, we went to Napa to get a replacement. We purchased it, took it home...

        Ferndale

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Napa Auto Parts Co — General disrespect of walk-in customers

        Let me start out by saying: If you work for Napa-you suck like your company. I have been in the vehicle...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Napa online — OUT $114

        On April 19th 2010. I placed an order for 3 auto parts. Which totaled at $114. Which they took out right...

        Napa Auto Parts — Bait and switch fraud

        My story takes place in Cave Junction, Oregon... Recently I went to NAPA auto parts to get a part for my...

        Napa Auto PartsAs a loyal customer i have to say i was surprised

        I recently went to one of your stores and was unable to find what i was looking for. Upon asking the person at the counter how i might find it they were rude and not helpful to me.

        As a loyal customer i have to say i was surprised. Since i have had so many good interactions with NAPA auto parts i am going to overlook this one time but i would suggest that you make sure that you are training your employees to be polite. In this economy it is customer service that sets you apart.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Napa Auto Partes — employes

          employers, dont have respect, for the costumes, my wife, was in store, 64 el jebel rd co 81623, employer...

          Carbondale

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Napa Auto — Deceptive Practices

          I had my suv serviced at this location for my brakes about a month ago. The brakes work just fine but when i...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Napa Valley AutomotiveNever ever use them

          I was looking online (napavalleycars.com) to buy a car. I sent the owner, PATRICK LEWIS, an email offering $10K for a vehicle priced less than $12K. To my surprise he wrote me back stating I was a mooch and that he wanted to know if I picked up my government cheese. I kept the email if anybody wishes to see it as proof. I don't know this man from Adam and he doesn't know me, why he felt the need to insult me and any all other "poor" persons was completely uncalled for. I would never, ever consider buying anything from this person, again nor should you!

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Napa Auto Parts — worng guidance

            i've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Napa Auto — Tire chains

            During the bad storm on December 20 to 22 we bought cable chains from the Napa store in Vancouver WA. After...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            NAPA — I am a independent napa auto care center and they sold me

            Dear sir or lady I have been buying parts from a location at 901 s havana st in denver in between us guy...

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