Napa Auto PartsBad employee

This review was posted by
a verified customer
Verified customer

My wife went to Napa to get a break light switch for our truck. She ask the guy from the store if he could check and make sure it was the right part. So he looked under the break peddle and took the switch off the peddle and told her it was the right part. She ask him if everything was alright. He said just have your husband put it on and sold her the part. I was at work at the time.
On the way home she had to make a stop at church, going in the driveway down hill she had no breaks. The truck gained speed with know where to go, no where to turn. In front of her was a 7 foot grassy hill very steep. then about fifteen feet to the church wall. As she hit the hill she turned at an angle to avoid flying into the church, made it on top of the hill running along side the church towards the cemetary. SHe turned sharp left missing the corner of the church and the fence and trees along the grave yard and head stones the truck finally stopped a few feet short of a tree. past the tree 20 feet was a 80 foot drop to the lake. nobody hurt and no damages done, she was shooken up alot. the angle she hit on the hill should of rolled the truck.Twenty minutes earlyer the parking lot was full of school busses and little kids getting out of school.
When this guy took the switch off the break peddle he had to pull the pin that holds the switch and the peddle arm to the cylinder rod, We found the pin on the seat of the truck thats holds the two together. AS a husband I'm very upset. As a driver she was scared . We where both thankfull it did not happen twenty minutes earlyer. How do you handle it and not get Pissed!!!


  • Pe
    petejoin74 Jan 11, 2010

    Bad Employee more like bad husband! its like the old saying "what came first the chicken or the egg" I would have never sent my wife anywhere knowing she didnt have working stoplights, (my good friend lost the use of his legs when a semi truck creamed him for having his tail lamp bulbs out, he didnt know they were out, but you knew her stop light switch didnt work. Real nice

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.