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National Automotive Parts Association / NAPA Auto Parts Customer Service Phone, Email, Contacts

National Automotive Parts Association / NAPA Auto Parts
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www.napaonline.com
www.napaonline.com

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2.0 52 Reviews 42 Complaints
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National Automotive Parts Association / NAPA Auto Parts complaints 42

ComplaintsBoard
M
5:26 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I paid $36.75 plus tax for a set of disc brake pads for my 97 GMC Jimmy in 2000. Receipt number 138849. I took the brake pads back today to get warrentee replacements. I was treated like CRAP by the assistant manager of the store. I talked to the manager but he wouldn't take the time to inspect the brakes and said there was nothing he could do. I went to...

Read full review of National Automotive Parts Association / NAPA Auto Parts and 10 comments
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G
7:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife went to Napa to get a break light switch for our truck. She ask the guy from the store if he could check and make sure it was the right part. So he looked under the break peddle and took the switch off the peddle and told her it was the right part. She ask him if everything was alright. He said just have your husband put it on and sold her the part...

Read full review of National Automotive Parts Association / NAPA Auto Parts and 1 comment

About National Automotive Parts Association / NAPA Auto Parts

Screenshot National Automotive Parts Association / NAPA Auto Parts
NAPA Auto Parts is a well-known brand in the automotive industry serving professional mechanics, do-it-yourselfers, and commercial customers alike. NAPA's business model focuses on providing high-quality automotive replacement parts, tools, and equipment at competitive prices to meet the needs of their customers.

NAPA offers over 500,000 quality-tested parts across different categories such as brakes, suspension, steering, engines, transmission, and electrical systems to name a few. They take pride in the fact that their parts are backed by industry-leading warranties and are guaranteed to be of exceptional quality. In addition to their wide range of auto parts, NAPA also offers accessories including batteries, filters, oils, and fluids, that are designed to keep your vehicle running smoothly.

Their website, napaonline.com, is a one-stop-shop for everything automotive, offering a comprehensive selection of parts and accessories. It's user-friendly, with easy navigation and search functionality that enhances the shopping experience and makes it simple for customers to find the products they require. The platform offers detailed product descriptions, high-quality images and videos, compatibility charts, technical support, and more to help customers make informed purchasing decisions.

NAPA's commitment to customer satisfaction doesn't end with offering top-quality parts alone. They have built a strong reputation for excellent customer service and support. With a vast network of over 6,000 stores across the US, customers have easy access to the products and services they require, backed by knowledgeable support from NAPA experts.

Overall, NAPA Auto Parts is a reliable and trustworthy partner for anyone looking for automotive replacement parts, accessories, and maintenance products. They offer a vast selection of parts, a user-friendly website, and excellent customer service, making it easy for customers to keep their vehicles running smoothly and safely.

Overview of National Automotive Parts Association / NAPA Auto Parts complaint handling

National Automotive Parts Association / NAPA Auto Parts reviews first appeared on Complaints Board on Sep 16, 2008. The latest review Group 55 napa battery for 02 crv was posted on Jan 19, 2024. The latest complaint deceptive trade practice was resolved on Sep 22, 2013. National Automotive Parts Association / NAPA Auto Parts has an average consumer rating of 2 stars from 52 reviews. National Automotive Parts Association / NAPA Auto Parts has resolved 12 complaints.
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  1. National Automotive Parts Association / NAPA Auto Parts contacts

  2. National Automotive Parts Association / NAPA Auto Parts phone numbers
    +1 (800) 538-6272
    +1 (800) 538-6272
    Click up if you have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone number 0 0 users reported that they have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone number Click down if you have UNsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone number 0 0 users reported that they have UNsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone number
    United States
    +1 (866) 438-6272
    +1 (866) 438-6272
    Click up if you have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone number 0 0 users reported that they have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone number Click down if you have UNsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone number 0 0 users reported that they have UNsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone number
    Canada
  3. National Automotive Parts Association / NAPA Auto Parts emails
  4. National Automotive Parts Association / NAPA Auto Parts address
    2999 Wildwood Pkwy, Atlanta, Georgia, 30339-8580, United States
  5. National Automotive Parts Association / NAPA Auto Parts social media
National Automotive Parts Association / NAPA Auto Parts Category
National Automotive Parts Association / NAPA Auto Parts is related to the Auto Parts and Repair Stores category.

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