I have a Virtual Visa Prepaid Card with a balance of $100.00, which will expire in June of 2027. I was able to create a profile on myprepaidcenter.com, with some difficulty, and am able to sign in. The information that is available for this card, online, shows (in relevant part) as follows: “Shopping online just got better with your virtual Visa Prepaid Card. You can use your card for online purchases everywhere Visa debit cards are accepted.” However, when I tried to use this card on Amazon.com, to purchase an item for less than the card’s available balance, the card issuer declined payment, repeatedly. I called the toll-free number to resolve these issues and concerns, but to no avail; I reached a fully-automated response system requiring the caller to face seemingly endless prompts, none of which fit my particular situation, and there was no live person I could chat with. I sent an email to Kent.[protected]@bhnetwork.com, but it came back refused.
Claimed loss: $100.00
Desired outcome: Please refund and issue an apology as well.
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