SUBMIT A COMPLAINT

MWEB.co.za Customer Care Service

Internet Solutions Digital Pty Ltd

MWEB Building, 100 Fairway Close
Parow
South Africa - 7500

Customer Support Phone Numbers

+27 877 000 777(Technical Help) 19 35
+27 877 005 000(Sales) 11 25
+27 877 002 121(Billing) 7 16
+27 215 968 300(Head Office) 9 14
+27 215 967 770(Canal Walk Shopping Centre) 4 6
+27 113 407 270(Clearwater Mall) 2 8
+27 113 407 481(Cresta Shopping Centre) 3 5
+27 310 070 026(Gateway Shopping Centre) 3 6
+27 113 407 172(Menlyn Park Shopping Centre) 3 9
Postal Address
MWEB Connect, Private Bag X001, N1 City, 7463

Canal Walk Shopping Centre
Century Boulevard, Century City, Western Cape, Shop 117 - Pick 'n Pay, Entrance 4

Clearwater Mall
Hendrik Potgieter Drive & Christiaan de Wet Road, Shop 37 (next to Pick n Pay clothing), Lower Level, Clearwater Mall, Strubensvalley, Roodepoort

Cresta Shopping Centre
Cnr. Beyers Naude and Weltevreden Rd, Cresta Ext. 4, Gauteng, Shop U223 - opp. Pick 'n Pay Clothing

Gateway Shopping Centre
№ 1 Palm Boulevard, Umhlanga Ridge, Kwazulu - Natal, Shop F62 / 27 - opp. Cacao Chocolate Bar

Menlyn Park Shopping Centre
Atterbury Rd & Lois Aveю, Menlo Park, Pretoria, Shop LF136 - Near Checkers Hyper, Entrance 6

MWEB.co.za Complaints & Reviews

MWEB.co.za — fibre

Hi i am waiting 2 months now for my fibre to be active and spoke to atleast 30 different people . Please tell me if i...

Appliances  · Jan 15, 2020

MWEB.co.za — services not operational however one calendar month cancellation still required

We have not been using the ADSL service from MWEB since late December 2019. Numerous calls were made to MWEB as well a...

Internet Providers  · Jan 09, 2020

MWEB.co.za — mweb and best internet

Hi I had filled in information on the mweb home page whereby I needed an agent to call me back for I wanted a particular...

Internet Providers  · Dec 03, 2019

MWEB.co.za — fibre

MWEB.co.zaTechnical issue already for more than a week... Got an SMS to say the wifi is working but it still isn't... My daughter...

Internet Services  · Nov 20, 2019

MWEB.co.za — billed when no service was provided.

On 20 August 2019 a new LTE router was delivered to me. I reported the router as faulty on 22 August 2019. The faulty...

Internet Providers  · Nov 18, 2019

MWEB.co.za — voip contract

Good day, I have a serious issue with Mweb. Apparently Mweb has one of the worst support systems ever ! I am hard of...

MWEB.co.za — reinstallation at new premises of fibre

Good day Ticket no:MWB12377632 On the 23/10/19 - called Mweb and advised that the i will be moving premises. They charged...

Internet Services  · Nov 13, 2019

MWEB.co.za — mweb fibre

On the 30 September 2019 I ordered a new fibre line, I heard nothing from Mweb until the 28 October 2019. Installation...

Telecommunications  · Nov 06, 2019

MWEB.co.za — repair of lte router and activation of new sm

My LTE router was diagnosed as faulty. I reported it as faulty on 22 August. The router was collected for repairs on 30...

Internet Providers  · Nov 06, 2019

MWEB.co.za — fibre through vuma - bad signal

I have fibre with mweb through Vuma, uncapped, unthrottled, unshaped. There is constant interruption, with network...

Repair Services  · Nov 05, 2019

MWEB.co.za — complaint-unhappy about the service

Good day Its been over a month that i'm struggling with MWEB. Got my router, correct Object number Vumatela called Mweb...

Internet Services  · Nov 05, 2019

MWEB.co.za — activating new fibre deal

Mweb spending all their resources on advertising this new deal, 10mbps for only R399. Do not buy this...where to...

Internet Services  · Nov 04, 2019

MWEB.co.za — slow answering of telephones

Getting through to M-Web is almost impossible - holding on for 18 minutes to be put through to someone who can help you...

Telecommunications  · Nov 04, 2019

MWEB.co.za — mweb fibre

I have been without internet for almost a whole month. They came to reconnect a wire, then it worked for a day. It'...

Internet Providers  · Nov 01, 2019

MWEB.co.za — service and support

I spent the day trying to sort out my connectivity. Spoke to technical who advised the product I have has been discontinued. He...

Internet Services  · Nov 01, 2019

MWEB.co.za — uncapped 10mbps fiber

i recently decided to get the " don't mean to brag" uncapped, unthrottled fiber from Mweb. that was on the 11th of thi...

Internet Providers  · Nov 01, 2019

MWEB.co.za — mweb fibre

I ordered a 20mbp fibre line, and the guys from link africa installed it on Monday 28th October, and I had to phone mweb...

Repair Services  · Oct 30, 2019

MWEB.co.za — MWEB fibre

The service from mweb is absolutely shocking. Mweb is quick to sell me the fibre but not quick to help set it up. I have...

Internet Services  · Oct 30, 2019

MWEB — free router

Its been one week and R300 worth of phone calls to hear when will mweb dever my free router. Every time the operator i...

Contractors  · Oct 29, 2019

MWEB.co.za — fiber router

A week after my fibre line was installed, my internet connection became almost unusable. The technical department said...

Internet Providers  · Oct 28, 2019

MWEB.co.za — email account compromised

Dear Sir/Madam, On 17th October I compaint to their helpdesk about about my email adres being compromised Please find below...

Internet Providers  · Oct 28, 2019

MWEB.co.za — fibre connection

We have 100mbs fibre line installed. The line drops suddenly and we are stuck without internet for the whole day. We run...

Internet Providers  · Oct 24, 2019

MWEB.co.za — fibre not activated

Open serve completed router installation with fibre on the 17th of October 2019. They supplied ref number B310067110. I...

Internet Providers  · Oct 23, 2019

MWEB.co.za — lte vs adsl

The service of MWEB is despicable.I initially opted for a change from adsl (which i was totally satisfied with) as i wa...

Other  · Oct 21, 2019

MWEB.co.za — mweb fibre

Hi, I applied for mweb fibre 3 weeks ago with the infrastructure provider installing within a week and the router being...

Equipment Leasing & Financing  · Oct 16, 2019

MWEB.co.za — fibre 20 meg line

I have been a new customer with Mweb for just over a month, and this is the 2nd time that i dont have internet...

Telecommunications  · Oct 16, 2019

MWEB.co.za — fibre/wifi router

We took out a contract with MWeb, thinking it was the right choice. Sadly, the service is horrific! Our wifi router ha...

Internet Services  · Oct 15, 2019

MWEB.co.za — no customer service cannot get hold of anyone to resolve current queries

I ordered MWEB fibre as it was sold that we would have no issues with gaming, TV or coverage troughout the house and...

Internet Services  · Oct 15, 2019

MWEB.co.za — disgusting service

I am an MWEB customer in Durban North S.A. Since Thursday morning, I have been having on & off internet service.All day...

Internet Providers  · Oct 13, 2019

MWEB.co.za — complaint regarding technical support on [protected]

your service is an absolute disgrace!!! i spoke to lady Lauren on the technical helpling saturday 14h53. My email has been...

Telecommunications  · Oct 12, 2019

MWEB.co.za — I have been waiting for an sms to activate my service

Good day This is Charles Douglas Lesiba, ID [protected], cell [protected]. Installation is done and I want to activate...

Other  · Oct 10, 2019

MWEB.co.za — mweb lte

I received an email from Mweb that my Cell C LTE will be discontinued by end of October and I must contact them to...

Internet Providers  · Oct 03, 2019

MWEB.co.za — cancellation of services

I attempted to cancel my LTE service, which Mweb makes extremely difficult to do. I followed the correct procedure...

Internet Providers  · Sep 27, 2019

MWEB — no help with updating details and get a monthly statement no help with the registration of self service

Ive called a fiew times Ive done everything they asked and still no luck with the registration for self service or...

Products & Services  · Sep 20, 2019

MWEB.co.za — early contract termination from mweb side - ticket ref number mwb12003289

I signed up with MWEB on an open contract agreement for the 100gb data LTE package with Cell C. They provided me with a...

Internet Services  · Sep 14, 2019

MWEB.co.za — mweb fibre

I am extremely unhappy with the lack of service that I have received from MWEB as a brand new customer. My Fibre line...

Internet Services  · Sep 13, 2019

MWEB.co.za — mweb internet

I have a Cell C LTE product with MWEB of which in the time of the contract they told me that I am on the edge of...

Internet Services  · Sep 12, 2019

MWEB.co.za — wifi connection

Good Day As a recent purchaser of your MWeb Fibre, I am disgusted! I had a better connection with ADSL! I phoned your...

Internet Providers  · Sep 09, 2019

MWEB.co.za — fibre installation

MWEB.co.zaI signed up for fibre at MWEB. They subcontracted Paarlberg Consulting to complete the installation and this is a...

Contractors  · Sep 09, 2019

MWEB.co.za — 100mbps fiber

I downgrade to a cheaper 100mbps plan 15 August. I got billed for the old plan 1st Sep. from the 1st Sep my fiber line...

Hosting & Web Design  · Sep 06, 2019