MWEB Contact Information
Phone Numbers
Primary Customer Service
- General Inquiries: +27 87 700 5000
- Technical Support: +27 87 700 0777
- Billing Queries: +27 87 702 121
- Sales: +27 87 700 5000
Alternative Numbers
- Customer Service: +27 21 596 8300
- General Support: +27 87 700 0999
Operating Hours
- Monday to Friday: 07:00 - 18:00 (General) | 07:30 - 20:00 (Tech/Billing)
- Saturday: 08:00 - 13:00 (General) | 08:00 - 18:00 (Tech/Billing)
- Sunday: CLOSED (General) | 08:00 - 18:00 (Tech/Billing)
- Public Holidays: CLOSED (General) | 08:00 - 18:00 (Tech/Billing)
Email Addresses
Department-Specific Emails
- General Complaints: complaints@mweb.co.za
- Legal/ECT Act Complaints: complaints@mweb.com
- Cancellations: cancellations@mweb.co.za
- Media Inquiries: press@mweb.com
- Product Feedback: mshopfeedback@mweb.com
Email Format Pattern
- Primary format: FLast@mweb.co.za (85% usage)
- Alternative formats: FirstL@mweb.co.za, First.Last@mweb.co.za
Corporate Address
Head Office
MWEB (Pty) Ltd
100 Fairway Close
Parow, Cape Town
Western Cape 7500
South Africa
Phone: +27 87 700 5000
Parent Company
Internet Solutions Digital (Pty) Ltd
(MWEB is a subsidiary of Webafrica)
Online Contact Methods
Website
- Main Website: www.mweb.co.za
- Customer Portal: www.mweb.co.za/customer
- Help Center: help.mweb.co.za
- Contact Page: www.mweb.co.za/contact-us
Live Chat
- Availability: Available through website and mobile app
- Access: Click chat icon on bottom right of website
- Hours: Same as phone support hours
Mobile Application
App Downloads
- Android: Google Play Store
- iOS: Apple App Store
- Huawei: Huawei App Gallery
App Features
- Account management
- Live chat support
- Network troubleshooting
- Billing and payment
- Service upgrades
Social Media Accounts
- Facebook: facebook.com/MWEB (106,389+ likes)
- Twitter/X: @MWEBTweets (12.8K followers)
- Instagram: @mweb_insta (12K followers)
- LinkedIn: linkedin.com/company/mweb
Legal Information
Industry Memberships
- ISPA: Internet Service Providers' Association of South Africa member
- ECT Act Compliance: Electronic Communications and Transactions Act registered
Company Registration
- Type: Private company (Pty) Ltd
- Incorporation: South African company law
- Founded: 1997
- Employees: 1,001-5,000
Contact Method Recommendations
| Query Type | Recommended Method | Expected Response Time |
|---|---|---|
| Technical Issues | Phone: +27 87 700 0777 or Live Chat | Immediate - 30 minutes |
| Billing Inquiries | Phone: +27 87 702 121 or Mobile App | Immediate - 30 minutes |
| Complaints | Email: complaints@mweb.co.za | 3 working days |
| Sales/Upgrades | Phone: +27 87 700 5000 or Live Chat | Immediate |
| Account Cancellation | Email: cancellations@mweb.co.za | 3-5 working days |
| General Support | Mobile App Live Chat | Real-time |
International Calling Notes
- Country Code: +27 (South Africa)
- Time Zone: SAST (South African Standard Time) - UTC+2
- Response Commitment: Complaint acknowledgment within 3 working days
- 24/7 Network Monitoring: Electronic Communications Network monitored continuously
Company Background
- Established: 1997 (28+ years in business)
- Market Position: #1 Fibre ISP in South Africa
- Customer Base: Over 1.4 million homes connected
- Network Activity: 40+ million GB content streamed monthly
- Gaming Community: 100,000+ active gamers
There is no information about MWEB's specific WhatsApp number for customer support. However, you can contact MWEB by WhatsApp using the number 087 700 0777, or the options listed above.
MWEB is an Internet provider in South Africa. It was founded in 1997.
MWEB Building, 100 Fairway Close, Parow, South Africa - 7500
Fibre connection is an improved and better Internet connection. It connects your home to the Internet via Fibre optic cables, which makes it faster and more stable.
The details for the termination of the service you use are set up in the agreement you sign and can be different for different products.
According to Terms and Conditions, return and refund conditions depend on the policy of the manufacturer or supplier.
MWEB.co.za mobile applications
You can download these applications to your device
Latest reviews and complaints
Mweb do not join they are taking peoples money and not providing service