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CB Internet Providers MWEB.co.za Customer service contacts
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MWEB.co.za Profile

MWEB.co.za
Customer Service: Phone, Email, Contacts

www.mweb.co.za
Reviews ComplaintsContacts

MWEB Contact Information

Phone Numbers

Primary Customer Service

  • General Inquiries: +27 87 700 5000
  • Technical Support: +27 87 700 0777
  • Billing Queries: +27 87 702 121
  • Sales: +27 87 700 5000

Alternative Numbers

  • Customer Service: +27 21 596 8300
  • General Support: +27 87 700 0999

Operating Hours

  • Monday to Friday: 07:00 - 18:00 (General) | 07:30 - 20:00 (Tech/Billing)
  • Saturday: 08:00 - 13:00 (General) | 08:00 - 18:00 (Tech/Billing)
  • Sunday: CLOSED (General) | 08:00 - 18:00 (Tech/Billing)
  • Public Holidays: CLOSED (General) | 08:00 - 18:00 (Tech/Billing)

Email Addresses

Department-Specific Emails

  • General Complaints: complaints@mweb.co.za
  • Legal/ECT Act Complaints: complaints@mweb.com
  • Cancellations: cancellations@mweb.co.za
  • Media Inquiries: press@mweb.com
  • Product Feedback: mshopfeedback@mweb.com

Email Format Pattern

  • Primary format: FLast@mweb.co.za (85% usage)
  • Alternative formats: FirstL@mweb.co.za, First.Last@mweb.co.za

Corporate Address

Head Office

MWEB (Pty) Ltd
100 Fairway Close
Parow, Cape Town
Western Cape 7500
South Africa

Phone: +27 87 700 5000

Parent Company

Internet Solutions Digital (Pty) Ltd
(MWEB is a subsidiary of Webafrica)

Online Contact Methods

Website

Live Chat

  • Availability: Available through website and mobile app
  • Access: Click chat icon on bottom right of website
  • Hours: Same as phone support hours

Mobile Application

App Downloads

App Features

  • Account management
  • Live chat support
  • Network troubleshooting
  • Billing and payment
  • Service upgrades

Social Media Accounts

Legal Information

Industry Memberships

  • ISPA: Internet Service Providers' Association of South Africa member
  • ECT Act Compliance: Electronic Communications and Transactions Act registered

Company Registration

  • Type: Private company (Pty) Ltd
  • Incorporation: South African company law
  • Founded: 1997
  • Employees: 1,001-5,000

Contact Method Recommendations

Query Type Recommended Method Expected Response Time
Technical Issues Phone: +27 87 700 0777 or Live Chat Immediate - 30 minutes
Billing Inquiries Phone: +27 87 702 121 or Mobile App Immediate - 30 minutes
Complaints Email: complaints@mweb.co.za 3 working days
Sales/Upgrades Phone: +27 87 700 5000 or Live Chat Immediate
Account Cancellation Email: cancellations@mweb.co.za 3-5 working days
General Support Mobile App Live Chat Real-time

International Calling Notes

  • Country Code: +27 (South Africa)
  • Time Zone: SAST (South African Standard Time) - UTC+2
  • Response Commitment: Complaint acknowledgment within 3 working days
  • 24/7 Network Monitoring: Electronic Communications Network monitored continuously

Company Background

  • Established: 1997 (28+ years in business)
  • Market Position: #1 Fibre ISP in South Africa
  • Customer Base: Over 1.4 million homes connected
  • Network Activity: 40+ million GB content streamed monthly
  • Gaming Community: 100,000+ active gamers
Frequently asked questions (FAQ) about MWEB.co.za customer service
Expand Collapse all
What is MWEB WhatsApp number?

There is no information about MWEB's specific WhatsApp number for customer support. However, you can contact MWEB by WhatsApp using the number 087 700 0777, or the options listed above.

What does MWEB.co.za do?

MWEB is an Internet provider in South Africa. It was founded in 1997.

Where's MWEB.co.za located?

MWEB Building, 100 Fairway Close, Parow, South Africa - 7500

What is Fibre by MWEB.co.za?

Fibre connection is an improved and better Internet connection. It connects your home to the Internet via Fibre optic cables, which makes it faster and more stable.

How to cancel an MWEB product?

The details for the termination of the service you use are set up in the agreement you sign and can be different for different products.

How to get a refund at MWEB.co.za?

According to Terms and Conditions, return and refund conditions depend on the policy of the manufacturer or supplier.

MWEB.co.za mobile applications

You can download these applications to your device

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Is ComplaintsBoard.com associated with MWEB.co.za?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. Initial MWEB.co.za complaints should be directed to their team directly. You can find contact details for MWEB.co.za above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

  1. MWEB.co.za Contacts

  2. MWEB.co.za phone numbers
    087 700 5000
    087 700 5000
    Click up if you have successfully reached MWEB.co.za by calling 087 700 5000 phone number 35 35 users reported that they have successfully reached MWEB.co.za by calling 087 700 5000 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number 247 247 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number
    Sales
    087 700 0777
    087 700 0777
    Click up if you have successfully reached MWEB.co.za by calling 087 700 0777 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 0777 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number 16 16 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number
    Technical
    087 700 2121
    087 700 2121
    Click up if you have successfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 2121 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number
    Billing
    More phone numbers
  3. MWEB.co.za emails
  4. MWEB.co.za address
    MWEB Building, 100 Fairway Close, Parow, 7500, South Africa
  5. MWEB.co.za social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 16, 2025