MWEB.co.za

3rd February 2023... My wifi stopped working. After being 11th in the queue, my call was finally answered after 20 minutes. i then had to plug my laptop into my router, reboot my computer, so after a full hour, just as i pushed in the re-set button, i ran out of airtime. i had purchased more air time while on the call, however it still cut me off. my FULL month's air time used up for one phone call to mweb. since then, when i call, i am between 26 and 37 in the queue. who can spend R150 just to sit on hold. Mweb are pathetic, and i have no intention of staying with them. problem is that i will have to somehow get through to them to cancel my account, and thats going to cost what?. how DARE they be so properly unavailable... they are nothing more than the same thugs that run this country!

We logged a request to move the service to a new address over a week ago. We had the installation completed by open serve on saturday 28 Jan, and called Mweb to have this service activated on Saturday and sunday with no luck. on Monday 30th we were told activation would take 24 to 48hours, the consultant assured us she would log this request. Today we called again and were told that the request for activation was not logged. we have been holding on the line for over an hour with nobody answering the phone. This is unacceptable. We've had to buy data as we do not have internet services that we are already paying for.

Please resolve this matter urgently.

Lerato Maluleke [protected]

I have been trying to get hold of the billing apartment to speak to them about my account and the problem i have and send emails for someone to phone me because i cant get hold of them and my airtime bill was about 100 rand just to get no response.

Still after 2 weeks no one came back to me and still not got to make a arrangement regarding my account.

Bad service

Yesterday, 31 Jan 2023, our MWeb Fiber was installed, in our neighbour's house.

Unfortunately the technician can only do what he's told apparently.

I have been unable to contact Mweb, as their numbers don't get answered, their website and apps are completely useless and limited.

In addition you need a username and password to log in to the website, which we did not receive.

So, I now am paying n excess of R700 per onth per month for wifi in the front 1m corner of my lounge.

I have received my router on the 12th of January 2023, but to date I do not have internet connection, because we are still awaiting the installation of the fibre box. Every single day for the past 2 weeks I have been told that there is a ticket logged with Vumatel to come and install the fibre box, but every day I get told the same crappy story that Vumatel will contact us and that the matter has been escalated.

Eventually we contacted Vumatel ourselves and they asked for the ticket number from our ISP. Again I spoke to MWEB and they could not provide me with the ISP ticket number, because there was no ticket logged. The service is appalling, but they are still happy to deduct my debit order without having the service that I paid for.

I need MWEB to start helping me please, I own a house that has a granny flat on it, I had 2 separate lines installed on the property 5 years ago, I have been with Mweb provider for the past 5 years. My current tenants are on webAfrica, there internet stopped working on the 24th of December, so they called vuma technical out, now my mweb has some how been deactivated from vumatel and I am some how running of the webAfrica provider in my house, I did contact Mweb and put a complaint in to reactivate my account, but they said it's vumatel that must activate it, but at the same time vumatel needs to sort out the lines from house and flat as I cannot be reconnected and be on the flats provider, I need serious technical help sent out to my property to get this issue sorted out as I work from home and have been a loyal customer of MWEB for many years. I have also NEVER sent you's an email giving notice to DEACTIVATE my account , so how is this possible, as I have paid for the service each month, INCLUDING this month! After numerous REF numbers and phone calls to your technical support team, nothing has been done, then I got a ticket number from vumatel asking for a survey, when they came to my property to sort the issue out and LEFT sorting NOTHING out, they said they will get an Engineer from Vumatel to come out and nothing has been DONE, I have not heard anything from them or MWEB, that was over a week ago... vumatel ticket number 9680120, I cannot log a query on my mweb app either as it is now INACTIVE... and I have still not been Activated by MWEB or Vumatel.

MWEB REFERERENCE NUMBERS

REF: MWB22947348

REF: MWB22972575

REF: MWB22973123

REF: MWB23004287

As my service provider I'd like some feed back regarding this situation, feel free to contact me in my number below!

Regards Dereck Van zyl

Cel number : [protected]

My ID ‪[protected]‬

Dereck Van zyl

19 Transvaal street, Ravensklip, Boksburg

Hello

Order 8922332 - Heinrich de Klerk

I started the process on the 3rd Jan 2023, I've made daily calls to get some form of feedback. Every day the same - We have escalated it to Vumatel or we're waiting for feedback from Vumtel etc. I had a working fiber line. My understanding, the line should have release (Which did happen) and picked up by the new ISP with any delay.

This process is really the worst thing that could have happened to me moving into the new year.

My main concern is that there is no way to get hold of Vumatel to find out what is happening or get feedback. Mweb only give me the same feedback. Myself as the consumer has nothing to go with, no reference or something use against any of the parties that are involved with this fiber transfer.

Overall, just a very bad experience - can't recommend any mweb or Vumatel

Good Day I am sending this message with disappointment, I ordered a Router with an MTN sim card, and was delivered on the 8th of December 2022... but to this day have been trying to contact you to activate the sim card but to no avail or your office will contact me at the wrong time when there is no electricity and say they cannot activate if the router is off, please can you do something about this because I have wifi that is not working at all from Aupa Maloka... ID:[protected].. Simcard: [protected]

For the past 6 days (excl today) I have been complaining and trying to follow up with mweb as my speed is less than half of what i'm paying for.

I purchased a 200mb/200mb uncapped unthrottled package through mweb (metrofibre) that was running propperly, until the holidays started.

From around the 22nd my speed averaged out at 80mb/90mb.

I have disconnected everything and tested, bought a new cat6, done a reset on my router and even tried reaching mweb on their website and call various times.

No response.

I cannot believe the crap service I am getting.

(ps their call centre support is still on voicemail for the holidays up till the 3rd jan, and not changed - meaning their system has not been updated to do tech support now)

https://speedtest.mweb.co.za/results/index.php?id=10mtkl2&darkmode=false

Please help my account payment didn't go tru December so I make a payment on the mweb account number just to find out I can't that payment I must make payment with my capitec account so the first payment it's reflecting so can u refund me because was from a Absa account and I make payment yesterday from my account can't get hold of mweb I'm holding the line no reply my account number is [protected] and phone number is [protected] please assist

Good day. i am very frustrated with MWeb. you guys when you want money you are fast to assist but your service is pathetic. it's been 2 days with no Wi-Fi and no service what's so ever. what ****es me off is the fact that my Wi-Fi after every 2 weeks is off for a day or 2 days with no indication as to why, firstly you guys say it's the router, then you say if we send a tech team out from Vodacom you will charge me i am really upset with this service. please can you assist me with my request. i need my Wi-Fi restored now not tomorrow today. my contact number is ********** -Omar Goolam Mahomed. if I am not restored today, please cancel my contract with immediate effect.

Activation delay

I called in on the 23rd of Dec enquiring about the activation of LTE MTN which was delivered on the 9th of Dec,sim card and IMEI number was provided to the consultant,till this day the LTE remains unactive,i called in today AGAIN i was made to wait on the line for 30minutes until i hanged up,no feedback was received,i am very disappointed on Mweb being a 1st time customer,i would to cancel the whole thing and look for services else where.

On Thursday the 15th of December our Fibre was struck by lightning. Despite several calls and one Technician coming out to "fix" it our Fibre is still not working a week later. Empty promises of escalating the complaint has fallen on deaf ears and in the meantime the two businesses I run from home have had no connectivity but apparently that is of no concern to them only collecting the full subscription fees despite not providing any service.

I have a 25 mg fibre line but it keeps buffering and stalling. Been going on for w while . Fibre line is with open serve. Technical support is not helpful and keep asking me to log directly into the fibre line. Surely MWEB should send a technician to figure this out instead of passing the buck. I am ready o change my ISP. I pay almost R700 monthly for bad service.

We have been really frustrated with M Web. It is next to impossible to resolve issues with them. The only way to contact them is by phone (they have no e - mail address for complaints). Even though they have offices according to the internet, when you get to the building with their name written in big bold letters, you are told that they only operate online now (then please change that info on the internet!) When you contact them by phone you have to jump through lots of hoops to get to an operator. When you explain your problem to them, you get cut off, just to have to go through the whole process again explaining your problem to yet another operator. All promising to resolve the issue with nothing happening for months! Our problem is that we changed addresses and have repeatedly tried to get them to help with the installation at the new location without any success. In the mean while they still charge us monthly for internet even though we are receiving non. This problem has persisted through the whole of October and November. It would help a lot if they could just have offices again so that you can actually go in and resolve an issue with one person in stead of having to call all the time, speaking to a different person every time and nothing being resolved.

Good evening. I have a product with you and you debit on a monthly basis on the 20th. You didn't debit for this month and it's actually NOT the first time you have done this!

I have been trying to get a hold of you but in vain. I just cannot get a hold of you!

Your call center is a problem! You've blocked my account and it's all because you breeches your own contract!

Fix this before I go to my lawyers. I'm tired

They installed my fiber the 21 of October the girl that helped me was supposed to make the debit date for the 25the and she made it for the 21st...im very unhappy with y'all service aswell if we call the call center then they leave us on hold ..i even contacted the people that did arrangements with my installation and they just read my messages without replying

I have applied for a fibre a montha go, at first the order took weeks to be processed and from then after several calls it was sorted out and now it have been installed but yet it is faulty and cant be activated.

I call nearly everyday asking them to come fix this issue as my life is now stuck but they havent provided me with the solution till date.

I am highly disaapointed with the service i am receiving from them

Brackendowns ext 5 has been with internet service for the past 2 weeks and Mwebb has been sorely lacking in contacting us or giving us feedback on the estimated time of services being reinstated. Monies for the service has been billed already and there has been no communication from this service provider. I am seriously considering changing service providers as other service providers in the area have been keeping their clients updated and even resolved the issue in some areas.

I discovered that I had been billed for November even though I had terminated my contract with Mweb due to irregular and suspicious billing practices.

To begin, when I activated my account, I was billed for a whole month for three days of usage, and when I inquired, mWeb behaved as if they were correcting the problem.

They eventually sent me an updated statement that read "R365" instead of "R265." I didn't take any of their equipment because I already had my own equipment, such as a router and cables. When I questioned this, Mweb responded by sending me another invoice in less than 20 days of the very same month, and the invoice had now ballooned to +/- R600 and some change.

When I inquired about this, they informed me that they are now charging a month in advance, which I was not informed of at the outset, nor was I given any warning about this retaliatory move in response to my initial complaint that they were overcharging me for three days of internet use.

I further explained to them that I would not pay anything until my statement is adjusted accordingly.

When I chose not to continue with this service, they charged me an additional R674 for contract termination. which is essentially me declaring that I refuse to be duped by Mweb.

First and foremost, I would want to stress that I am not afraid of Mweb and am more than willing to immediately go to court over this. Second, I will not be paying Mweb any money.

T