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I’ve been an MWeb account holder since 1997, but their service has deteriorated to an appalling level! They have overcharged me by a substantial amount several months ago, and reaching their billing department is impossible. Every call gets cut off with a message saying, “We cannot take your call right now, please call back later.”
After repeated failed attempts, I had to resort to calling their sales department just to speak to someone with the hope they'll put me through to Billing. No success!
I’m switching to a new service provider immediately! Avoid doing business with them, they are completely incompetent!
Recommendation: DO NOT DO BUSINESS WITH THEM!
MWEB is as bad as they come — they overlook billing concerns while continuing to charge your account. Take these matters up with your bank and report them to the appropriate authorities if they refuse to engage. Moving to another provider will definitely help. Make sure to inform others so they don’t get caught in the same trap.
I have had exactly the same problem after spending R150 and trying to get hold of accounts I tried tech number and once again put on hold until i ran out of money. I got cut off from my internet service for owing them R59 after been with them for over ten years, really is it worth R60 to cut a customer off. Can you please credit my account with the R150 that i spend waiting for accounts to answer