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MWEB.co.za

MWEB.co.za review: Billing and accounts

S
Author of the review
1:33 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I signed up with MWEB for their LTE internet. Part of my package was a free to use router.

Due to poor service from MWEB, not getting the line spped which I was being billed for and Mweb's ever increasing price increases, I cancelled my LTE service.

I then sent the free to use router on 25/03/2025, via Postnet, back to MWEB, to the company whose details they provided to me.

To date, MWEB are still billing me for this router, despite the fact that I returned it within their time limits. This is now severely impacing my credit rating, as MWEB are now showing my account as being in arrears

Desired outcome: I want MWEB to fix their records and credit my account

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  1. MWEB.co.za Contacts

  2. MWEB.co.za phone numbers
    087 700 5000
    087 700 5000
    Click up if you have successfully reached MWEB.co.za by calling 087 700 5000 phone number 35 35 users reported that they have successfully reached MWEB.co.za by calling 087 700 5000 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number 247 247 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number
    Sales
    087 700 0777
    087 700 0777
    Click up if you have successfully reached MWEB.co.za by calling 087 700 0777 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 0777 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number 16 16 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number
    Technical
    087 700 2121
    087 700 2121
    Click up if you have successfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 2121 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number
    Billing
    087 700 5000
    087 700 5000
    Click up if you have successfully reached MWEB.co.za by calling 087 700 5000 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 5000 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number
    Sales
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  3. MWEB.co.za emails
  4. MWEB.co.za address
    MWEB Building, 100 Fairway Close, Parow, 7500, South Africa
  5. MWEB.co.za social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 18, 2025
  7. View all MWEB.co.za contacts