MWEB.co.za review: Billing and accounts

I signed up with MWEB for their LTE internet. Part of my package was a free to use router.

Due to poor service from MWEB, not getting the line spped which I was being billed for and Mweb's ever increasing price increases, I cancelled my LTE service.

I then sent the free to use router on 25/03/2025, via Postnet, back to MWEB, to the company whose details they provided to me.

To date, MWEB are still billing me for this router, despite the fact that I returned it within their time limits. This is now severely impacing my credit rating, as MWEB are now showing my account as being in arrears