CB Internet Providers MWEB.co.za Non-existent customer service - no way to reach them. Live chat not answered, phone and emails not answered

MWEB.co.za review: Non-existent customer service - no way to reach them. Live chat not answered, phone and emails not answered 1 comment

Abby Cadabby of US

May 13, 2025 10:13 am EDT

Review updated: May 14, 2025

Featured review

I have been a customer for 25 years. My account has been suspended due to non-payment of R165. Could not update my new banking details on their website. Tried to get assistance via live chat almost 36 hours ago. Still no response. Tried to pay online. Unsuccessful. Just greeted by a page error message. On a Facebook page called MWEB bad service, I see that I'm not the o ly one unable to make payment. I added my complaint to a few others on the MWEB Official Facebook page. No, they did not assist. They BLOCKED me. Really? This is how you treat your customers? I also note on the MWEB bad service Facebook page that live chat never gets a response

Recommendation: STAY AWAY!!!!

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A. Parker

1 complaint

3 comments

A. Parker

Verified customer

After 25 years, getting cut off over R165 and then ignored like a nobody is beyond disrespectful. If their systems are busted and support’s a ghost town, it’s on them — not you. You’re not the problem here, their broken backend is. They don't deserve your loyalty — torch the account and find a provider that doesn’t treat long-time customers like digital trash.