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CB Internet Providers MWEB.co.za Non-existent customer service - no way to reach them. Live chat not answered, phone and emails not answered
MWEB.co.za

MWEB.co.za review: Non-existent customer service - no way to reach them. Live chat not answered, phone and emails not answered 1

A
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10:13 am EDT
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I have been a customer for 25 years. My account has been suspended due to non-payment of R165. Could not update my new banking details on their website. Tried to get assistance via live chat almost 36 hours ago. Still no response. Tried to pay online. Unsuccessful. Just greeted by a page error message. On a Facebook page called MWEB bad service, I see that I'm not the o ly one unable to make payment. I added my complaint to a few others on the MWEB Official Facebook page. No, they did not assist. They BLOCKED me. Really? This is how you treat your customers? I also note on the MWEB bad service Facebook page that live chat never gets a response

Recommendation: STAY AWAY!!!!

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A. Parker
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After 25 years, getting cut off over R165 and then ignored like a nobody is beyond disrespectful. If their systems are busted and support’s a ghost town, it’s on them — not you. You’re not the problem here, their broken backend is. They don't deserve your loyalty — torch the account and find a provider that doesn’t treat long-time customers like digital trash.

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  1. MWEB.co.za Contacts

  2. MWEB.co.za phone numbers
    087 700 5000
    087 700 5000
    Click up if you have successfully reached MWEB.co.za by calling 087 700 5000 phone number 35 35 users reported that they have successfully reached MWEB.co.za by calling 087 700 5000 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number 247 247 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number
    Sales
    087 700 0777
    087 700 0777
    Click up if you have successfully reached MWEB.co.za by calling 087 700 0777 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 0777 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number 16 16 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number
    Technical
    087 700 2121
    087 700 2121
    Click up if you have successfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 2121 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number
    Billing
    087 700 5000
    087 700 5000
    Click up if you have successfully reached MWEB.co.za by calling 087 700 5000 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 5000 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number
    Sales
    More phone numbers
  3. MWEB.co.za emails
  4. MWEB.co.za address
    MWEB Building, 100 Fairway Close, Parow, 7500, South Africa
  5. MWEB.co.za social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 14, 2025
  7. View all MWEB.co.za contacts
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