Multichoice DSTVincompetence of a staff member

N

I have sent an inquiry online on the website wanting to find out how does one go about cancelling the extra view account. As my decoder didn't give sound out but had a clear picture. I then took the Decoder into Multi choice store they did the test. Then was advised that i will have to do a replacement of the decoder for R 250 of which i did pay and got another box. Now when i get home i plug in the Decoder then get an error message of E14, as i was about to dial the contact center number. An email pop-up from Daphney Mthimkulu stating as below with my original inquiry. I spent almost an hour on my cell phone trying to fix the problem that was created by one of your employee. I couldn't watch the dstv yesterday and this morning again.

Notification

Enquiry Reference Number:
8675543

Dear Veronica Mkoko
Thank you for your e-mail.
We contacted you on your mobile but there was no response. Please note that we have cancelled Extra View on your account as requested.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Daphne Mthimkulu

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--Original Message--
From: [protected]@dstv.com
Date: 2017/04/03 10:32:00 AM
To: [protected]@multichoice.co.za
Subject: SA Self Service

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Hi Team

A customer has filled in the form, kindly find the details below:

Name:Veronica
Surname:Mkoko
Phone number: [protected]/[protected]
Email: ndiya.[protected]@yahoo.com
Smart Card number: [protected]
Comments: I would like to know how can i stop the Extra View Account for a certain period. My account number is [protected]
Nature of query: My DStv / account details

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