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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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1:36 pm EDT
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MultiChoice Africa / DSTV dstv channel 110 & 111. poor quality of subtitles.

We have been customers of Dstv for many years, and enjoy watching channels 110 & 111 because it has subtitles. My husband has a hearing impediment and the subtitles enables him to follow the movies, just about the only form of television he can enjoy.
For the past few months we find that the quality of subtitles are not what it used to be, much to our frustration. Please could you rectify this as it makes no sense to continue our subscription for something my husband cannot enjoy. We will be forced to explore other service providers which will be of benefit to my husband as well.

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11:30 am EDT
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MultiChoice Africa / DSTV call centre

Called into multichoice call centre today to enquire why my debit order never ran off on the 20th i was told that i was still on the cash system and it will be debited on monday and my dstv will still work, but however its not working now.The service is disgusting or your agents dont know what they doing. After an agent calling me to change to debit order i still appear as a cash paying client...ridicolous

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5:14 am EDT
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MultiChoice Africa / DSTV change of ownership should take 24 hours, now already 9 days...

On 13/04/2017, we send to multichoice all the documentation to change ownership, they did send us an e-mail to said it will take 24 hours, we phoned them from the 14 th every day just to hear that it will be fixed the next day, it is now 9 days futher down the road? When will it be fixed? Previous owner : j. H. De klerk [protected])
Explora serial number : p600169124
Smartcard number : [protected]
New owner : w. C. Oosthuizen [protected])
Want to change the explora to extra view.

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5:34 pm EDT

MultiChoice Africa / DSTV ceo

I don't know if multichoice hires moatse catering to be involved in my love affair so that the break my relationship with my fiancee and take that person to live with them in their house or its the to provide employemet am looking forward to going to the paper to expose this issue about moatse catering the ladie even said that the sell rotten food for your staff nontobeko knows the story Oratile captain and alleta is the OnE that moatse is living with this is the second time it happened so I need to know if multichoice hires this company to be a family breaker or what .

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11:16 am EDT

MultiChoice Africa / DSTV my dstv account being disconnected

At the end of the month DStv deducted R 874 R 115 and R 1014 they then credited back the R 874 then my DStv account was disconnected. After I phoned them twice they apologised and said that there were a error on there side so they connected me again. A week later I received a message that my account has been suspended and that my account is in arrears. I phoned again after no success. I feel this is very unprofessional and DStv is robbing me because I have paid and my DStv is still off. Please sort this out, if they can't sort out the problem I please want my money back and cancel my subscription.

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2:01 am EDT

MultiChoice Africa / DSTV channels removed

Good morning. I know that channels will change and that price plans will change. The problem I have is I have a limited amount of channels. Channels 162 (family channel) was stoped, which is fine. But it was not replaced by an alternative channel or sumalair channel. Yet my payment amount remain the same. How can I pay for less. I have a select 1 packetage. Smartcard nr [protected]

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8:42 am EDT
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MultiChoice Africa / DSTV henberg's poor service

We had lightning damage and Henberg provided us with a quote for the insurance and quoted only a cable not working. After weeks of inquiries we received the quote and send it through to the insurance. We were paid out and requested Henberg to bring our decoder and new cable. this took another 2 weeks but finally they came out and discovered the decoder was not working. Now they have disappeared and we cannot get them to provide us with a date for installation. We have paid them the call out fees and delivery charges and nothing is happening. We are still stuck without a decoder and the and still paying for DSTV which we do not have access to.

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8:26 am EDT

MultiChoice Africa / DSTV explora - price lock

Good day.

I am Mr Henn a current customer of Multi choice. ref nr [protected]. During February I took out your Price lock Explora deal. The problem I compaint many times with about the installers to come and install the dish and LNB. I haven't used the Explora yet but you are asking me to pay. Please contact me [protected]. We don't have tv in our home

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7:32 am EDT

MultiChoice Africa / DSTV upgrade to explorer 2

My son SMS'ed Price lock to 34688 and after going through the whole process, was told he does not qualify. Now here is the joke. He has been a loyal customer of DSTV for a number of years, his account is actually in advance by a sizable amount. His ID number is [protected]. Now help me with some credible information as to how you want to chase a customer away?

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2:34 am EDT

MultiChoice Africa / DSTV untrained and unqualified accredited dstv installers

I began receiving signal breaks and disturbances ever since my neighbor had a dish installed next to mine.her dish was installed by a company referred to her by dstv(multi media and satellite solution) based in kzn umhlanga. Clearly if they were trained or professional they would have known that mounting her dish in that particular position would affect my signal, however they did anyway. When I called them to query I basically had to threaten them.that I would escalate to
Dstv if they did not come and resolve my issue as they insisted that my signal loss is not their problem.my questions are does dstv just allow anyone to become an installer?certainly these guys are not trained, ans secondly am.I.going to get compensated for the loss of service for the last 3 days and until my issue is resolved as I am paying for the entire month, and this was not a result of my actions but simply the lack.in managing or outsourcing a service that dstv has poorly conducted?

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11:59 am EDT
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MultiChoice Africa / DSTV multichoice billing

Customer number 8325154
In December 2016 I "migrated" or "upgraded" to the explora and making use of the Multichoice "Pricelock" promotion bought a new Explora and two new extra view decoders and had the installation done. I phoned to get the new decoders activated and as far as I new the old decoder was now de-activated and my account would be changed to the pricelock account. Every month I am paying via debit order R899 and today 10th April 2017 I get sms's that my account is being handed over and I owe more that R4300 PLEASE explain to me how this is possible, how could I be held liable as I was made to believe that when I "upgrade" as an existing client all will be sorted out ? How does it take 4 months for Multichoice to figure out that there is something wrong and now I must pay an "outstanding" amount which surely is not fair ?

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5:40 am EDT
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MultiChoice Africa / DSTV incorrect listing on itc

I printed my Credit Report and it showed that I owe DSTV an around of 804, I called DSTV Call center and Spoke to the Person below. who sad my matter will be resolved in 24 hours from the 2017/04/06
Name: Mapula
Case Number: 8690722
Date: 2017/04/06
Time: 11:25

I just today my matter wasn't not resolved, today I also call and I spoke to the person below, who also escalated the matter to her Supervisor.

Name: Thembisile Thwama
Super visor: Fenila Sishabela
Case Number: 8690722
Date: 2017/04/10
Time: 10:18

Can Someone please help me with this matter urgently before it goes any further. My Numbers are [protected]

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10:07 am EDT

MultiChoice Africa / DSTV rude dstv contact person

Good day on the 03/04/2017 I went to Spar to pay my monthly installment for dstv extra as per usual. The following day I received a message from my bank indicating that a debit order fo the amount went of from my account. The following day I gave dstv a call, hoping to clarify the issue with them the lady I spoke to indicated that the money would reflect within 24 hours. Today I phoned once again to ask when this money will be refunded into my account. I spoke to a unmannered rude unwilling to assit person by the name of Angela. She told me that I have to go into the bank and reverse the money. I then told her that I cant understand why someone would tell me that they would refund me and the next one tells me that I have to go to the bank. I then told her to kindly message me with her email address to enable me to send the documents through to her I was in my car an had no pen or paper to write her email down this after being on the line for 10 minutes already. She bluntly told me that she will not do it. So I asked her to put me through to someone who might send me message or email me their info for me to reply upon so that I can send my documents(copy of id and bank statement) through to them. She didnt even say please hold the line and put me on hold for more than 5 minutes. This is really rude. Not only did I lose R540.00 I used more than R60.00 worth of airtime and I got a bad attituted to show. And I am sure I am gonna get bank fees if the money gets refunded. So can you please supply me with someones email address who is willing to help and reverse my hardworked for money.
MY REF: [protected]

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1:49 am EDT

MultiChoice Africa / DSTV incompetence of a staff member

I have sent an inquiry online on the website wanting to find out how does one go about cancelling the extra view account. As my decoder didn't give sound out but had a clear picture. I then took the Decoder into Multi choice store they did the test. Then was advised that i will have to do a replacement of the decoder for R 250 of which i did pay and got another box. Now when i get home i plug in the Decoder then get an error message of E14, as i was about to dial the contact center number. An email pop-up from Daphney Mthimkulu stating as below with my original inquiry. I spent almost an hour on my cell phone trying to fix the problem that was created by one of your employee. I couldn't watch the dstv yesterday and this morning again.

Notification

Enquiry Reference Number:
8675543

Dear Veronica Mkoko
Thank you for your e-mail.
We contacted you on your mobile but there was no response. Please note that we have cancelled Extra View on your account as requested.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Daphne Mthimkulu

Rate our Service:
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MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: 2007/01431/07 • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +[protected], F+ [protected] • Call Centre +[protected]
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.

--Original Message--
From: [protected]@dstv.com
Date: 2017/04/03 10:32:00 AM
To: [protected]@multichoice.co.za
Subject: SA Self Service

If you are unable to see the message below, click here to view.
Follow up on this feedback while it’s hot
Emails relegated to the SPAM folder? Add to Safe Senders

Hi Team

A customer has filled in the form, kindly find the details below:

Name:Veronica
Surname:Mkoko
Phone number: [protected]/[protected]
Email: ndiya.[protected]@yahoo.com
Smart Card number: [protected]
Comments: I would like to know how can i stop the Extra View Account for a certain period. My account number is [protected]
Nature of query: My DStv / account details

Connect with us:
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This is an automatically generated email,
please do not reply.

© 2016 MultiChoice Africa Limited.All rights reserved.
Privacy Policy | MultiChoice Terms & Conditions
Contact us
6th Floor, Tower A, 1 Cybercity, Ebéne, Mauritius.
T: +[protected] F: +[protected]

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. If you are unable to view the disclaimer, please email [protected]@multichoice.co.za for a copy.
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9:12 am EDT
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MultiChoice Africa / DSTV an enormous amount deducted /stolen from my account

CUSTOMER 4940440:
I have sent a few emails to the following person:
'jane.[protected]@multichoice.co.za requesting proof of bank and the unauthorized transaction IN JANUARY 2017
Multichoice had NO AUTHORITY to take R 12 000 from my bank account.
I furthermore wasted so much time in endless calls and STILL Multichoice
holds on to my money .
1. I HAVE NEVER BEEN IN ARREARS
2. I HAVE 6 DECODERS, ALL ON PREMIUM PACKAGE
3. SHOULD I TAKE ALL MY PROOF TO ALL THE NEWSPAPERS AND BLOW THE STORY UP ON SOCIAL MEDIA?

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2:34 pm EDT

MultiChoice Africa / DSTV account charges & debit orders

My client number is [protected]. On statement dated 4 September 2016 there is a subscription charge of R413-23 on smartcard no [protected]. On 21 January 2017 there is another charge of R367-26 for the same smartcard. On statement dated 4 March 2017 there is a subscription charge on this smartcard number of R759 and a subscription reversal of R623-46. This decoder & smartcard have been in my cupboard for years & have not been activated. I have spoken to consultants in various Multichoice department on numerous occasions & have called in to the Umhlanga office in November 2016 once requesting that these charges be reversed. I spoke to Sipho on 24 March 2017 about these charges & asked that they be removed. I have heard nothing from you & it disturbs me that there are more charges on the account that were not authorised by me i.e. on 5 February 2017. On 23 February 2017 my bank account was debited with R489-68, which was returned due to not enough funds in my account. This debit was not authorised by me & I had no knowledge or warning of it. it disturbs me that you debit my account with yourselves & the bank whenever you want without my authorisation. If this matter is not resolved within 10 days i will be seeking legal action to resolve this & Multichoice will be liable for the legal costs.

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Pam Viljoen
, ZA
Apr 04, 2017 2:32 am EDT
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I wish to add my support for the viewer complaining about ANN7. This is a blatant propaganda channel that shamelessly serves the interests of the controversial owners. Secondly, I feel that as a paying subscriber, I am being ripped off by the constant repeats of old viewing matter and even though the subscription amount has increased our, viewing options have decreased. I for one will definitely support another service provider as soon as one becomes available. DSTV views their subscribers as milking cows, not taking us into consideration at all.

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3:28 am EDT

MultiChoice Africa / DSTV ann7 channel propaganda

I would like to complain about the constant 'fake news' journalism and propaganda reporting from the AAN7 news channel.
It is DSTV's responsibilty to ensure channels provide accurate and truthful news reporting.
This channel is a threat to our country's democracy and needs to be stopped.

I have laid this complaint with the Broadcasting Complaint Commission who need more specific information but redirected my complaint to DSTV.

Regards,

Tremayne Thompson

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5:27 am EDT
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MultiChoice Africa / DSTV price lock installation by ata centre goodwood

I had ATA Centre from Goodwood install my new Price lock this morning. This contractor was in such a hurry that he never neaten up any wiring around the explorer, forgot to connect my wi-fi, never packed my stuff back behind my bedroom door, never cleaned up the paint flakes on the carpet where they ripped out the old cable.The explorer was dumped half and half ontop of the wiring and to top it all he wanted to charge me R180 for not doing a dam thing for extra view. He confused himself with the two old boxes that he had taken out.then we got an E-16 error code that multichoice had to reset. I had the decodes programmed and the old serve cancelled while he was here. This is unexceptable for contracors like this to do sloppy work in our homes.please multichoice get your act together and screen your contractors.its not all about the money they need integrity when it comes to their workmanship.we are still trying to work out the remotes and dont have a clue regarding our wi-fi

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2:49 pm EDT
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MultiChoice Africa / DSTV high bill

Please provide as much information as possible... I'm on compact with extra view (Acc [protected]) and normally my monthly payment is r430. This month when I check my payable amount on my cellphone it's r1167. I was supposed to pay today but I didn't coz of this high bill. I contacted customer care numerous times to find out why my bill is this high they tell me that my account was disconnected around the 10th of this month and when I called them to report the matter they broke the link between the decoders and they re-linked them that what caused the bill to climb to r1167 of which I wasn't told by then on the phone that this will cause my bill to go up. My decoders still didn't work so I took them to multichoice for testing and they told me the problem was with the primary decoder plug, I pay insurance for both decoders but they didn't give me a new plug I was told that plugs are not covered by insurance. I had to buy a new plug for the primary decoder that's when my decoders started working. When I call them to report this high bill they don't help me but they insist I must pay that amount (R1167) and they put me on hold until my airtime runs out. My services got disconnected today because was supposed to pay yesterday and I didn't, and don't intend to pay until I get good customer service. This is crook, how can my bill go from r430 to r1167 in one month? Because my last payment was on the 28th of february. This is poor service, the total amount of airtime i've spent on calling them is around r150 but still I don't get help. Even if you run out of airtime they don't call you back. If this is is the type of service i'm paying for i'd rather stay disconnected. I won't let multichoice crook me like this. I work hard for my money i'm not paying no r1167 for a compact package.

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Update by BV Mnisi
Mar 29, 2017 2:53 pm EDT

I'm on compact with extra view(acc [protected]) and normally my monthly payment is R430. This month when I check my payable amount on my cellphone it's R1167. I was supposed to pay today but I didn't coz of this high bill. I contacted customer care numerous times to find out why my bill is this high they tell me that my account was disconnected around the 10th of this month and when I called them to report the matter they broke the link between the decoders and they re-linked them that what caused the bill to climb to R1167 of which I wasn't told by then on the phone that this will cause my bill to go up. My decoders still didn't work so I took them to multichoice for testing and they told me the problem was with the primary decoder plug, I pay insurance for both decoders but they didn't give me a new plug I was told that plugs are not covered by insurance. I had to buy a new plug for the primary decoder that's when my decoders started working. When I call them to report this high bill they don't help me but they insist I must pay that amount (R1167) and they put me on hold until my airtime runs out. My services got disconnected today because was supposed to pay yesterday and I didn't, and don't intend to pay until I get good customer service. This is crook, how can my bill go from R430 to R1167 in one month? Because my last payment was on the 28th of February. This is poor service, the total amount of airtime I've spent on calling them is around R150 but still I don't get help. Even if you run out of airtime they don't call you back. If this is is the type of service I'm paying for I'd rather stay disconnected. I won't let multichoice crook me like this. I work hard for my money I'm not paying no R1167 for a compact package.

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9:11 am EDT

MultiChoice Africa / DSTV accounts department

On 27/02/2017 I made a payment of R900 on my Dstv account, as I do every month, with no problem. Yet until today the payment does not reflect on my account. I have sent numerous emails to the provided email address ([protected]@dstv.com) with no answer up to today. I have received an email with a query number #8633280, stating their turn around time is 24hrs. I have also made numerous calls to the call centre, all stating that I need to use the email address.
If payment is late by a day, you cut off the signal, but I have to be satisfied to wait for a month for any communication.
I wonder if you will wait 30days for my payment?

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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