SUBMIT A COMPLAINT

MultiChoice Africa / DSTVincompetence, unreliable service

1
N Dec 03, 2019

I don't even know where to start am tired of explaining myself am unhappy frustrated customer.
My account is active but decoder not connected waiting for an installer to connect with the LNB smart cable.
My previous Pvr decoder was faulty and insured and was given Explora 3A on 28 Nov, was promised an installer will come but since then I have made countless calls, emails, live chat with no luck and I went back on Sunday 01 Dec, assisted by Mpho Tebakwane and promised she will follow up on Monday and escalate and still nothing .
I can't keep going back to the center to complain about same thing, it's time consuming and costly.

Please treat your customers fair and with respect.

Post your comment