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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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L
5:59 am EST

MultiChoice Africa / DSTV Over charges

My name L Marindili

For the past 3 months I was getting over billing on my package of compact. amount different every month. I would pay my normal bill and leave that other amount. Beginning of October I costumer services and I the lady who was assisting me shd said the over charges cost by destiny plus which was added in my package.

I asked her who put it because I never asked anyone to do it. Was no answers she will exkallet it to the manager. No manager bothered to call I made several calls bein told the manager will call.

On the 3 December I paid R520, 00 for my package after this payment I called for reconnection the lady who was assisting me she said mult choice are owning me R256 I asked her I won't hear different story said no.

Today on 7th of December is disconnected when I call reason behind I have outstanding balance of R470 due. My questions is who must pay this amount because I paid for my package. I called different ladies said manager will call manager didn't call send a consultant who doesn't know what she is trying to say.

My questions is because I am black? If was white person would send a staff member who fail to answer my questions and said she's going back to the manager we Will call you again.

Desired outcome: The amount over charges must be revised and my connection bank

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7:01 am EST
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MultiChoice Africa / DSTV Festival /service i'm complaining about..

I need a refund of R140 for my DSTV festival tickets I paid for via card I sent a email Saturday the 3rd of desccember 2022.

I never got my tickets I was at the gate seeking for help to get my tickets I paid r81 Uber to the festival and had to stand outside with my baby boy and struggling in the sand security send me up and down I used the email address [protected]@gmail.com to get my tickets nothing reflected please give my money back as I am very disappointed in your services.

I was there with 2 kids and a baby in a pram and I had to turn back to pay another r76 to go home. I am so sad because I wanted to spend the day with the kids at the festival please do assist me with this immediately

Desired outcome: I just need my money back as I have proof of payment made.

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6:17 am EST
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MultiChoice Africa / DSTV DSTV debit order query and recording

Hi. I signed up for a price fix contract which, as far as the agent advised me it was R729 per month. On the first of November, an amount of R729 was debited off my account. This month being December, the debit order was R839. I chatted with an agent from the DSTV Mychat service and she advised the contract amount is R839 and not R729. The reduction of R729 was due to a credit of R110. I wasn't aware of any of this and asked the agent for the voice recording. She/he refused to help. See reference number to the chat [protected]-i190

Desired outcome: I want the voice recording of the original call confirming the fixed price amount. I may be wrong, and it is R839, but I am by law allowed to listen to the voice recording.

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5:37 am EST
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MultiChoice Africa / DSTV Streaming service

Hi, I have been a loyal customer of DSTV for over 12yrs. I have 2 decoders but 3 TV's in my house. I previously bought a Hisense TV for my study and while I work I like to stream DSTV to my TV (as neither of my decoders are in my study). I now find out that I can no longer stream DSTV to this TV because my TV is not supported. I am FURIOUS! I do not abuse my service, I am using it for my own use. At the time of purchasing my TV how was I to know that DSTV would change its policy. I am not in a position to change my TV now to comply with DSTV's updated policies. I find this a totally unacceptable and would like to know what DSTV intends to do about it.

I am exactly the type of customer DSTV should be falling over backwards to keep and this type of unilateral decision/implementation after the fact is such bad service and leaves a terrible taste in my mouth. There are numerous other options on the market these days with respect to content and if DSTV does not rectify this I will certainly be looking to alternate service providers.

Regards

Lee

Desired outcome: I would like the streaming to my hisense to be unblocked.

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S
3:06 am EST

MultiChoice Africa / DSTV DSTV - [protected] no payment while I paid

Good day

Please advise, or please return my payment, I made a card payment on the 20th of November 2022 using my card clicking payat.io/dstv/[protected], the link promoted for R240 I proceeded as per norm I do monthly. DSTV banked the payment on the 23rd as per statement. I provided with card details used. It was disconnected, which I proceeded to incur extra costs by going to the office to scan my statement as per email. Thursday 24th I phoned and send emails and phoned my DSTV was connected today I wake up it has been disconnected again because there is no payment again. I phoned again and found Lisa who said a statement cos is not allowed but I must send proof of message from the bank, how is that different to take a screenshot and convert t to PDF. I made a payment using a DSTV SMS link the bank cannot provide proof of payment, but DSTV can allocate the payment, checking my card details. Card [protected], statement reflects 22 November 2022 and transaction date 20th Nov 2022. I Have sent more than 8 Emails kept getting same thing they can't see it, today I receive an email from Khuliso Mulaudzi who doesn't understand how card payments works what is required to be done. I am very disappointed as a person who has always defended dstv. Enquiry reference number : [protected], enquiry reference number : [protected]

Desired outcome: Can you please allocate my payment and update I do not owe anything payment was made before the 22nd of November 2022, future to please train the call Centre guys to be professional and not lie about calling back.

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7:19 am EST

MultiChoice Africa / DSTV Payment

I have supplied a proof of payment from the bank including bank stamp but multi choice keeps declining it.

I made a payment on the 25th of October using FNB cellphone banking which is the payment method i have been using for years with no issues. Multi choice requested for a POP and i sent it but they say they do not want that format and the bank says that is the only POP they can provide. It even has a bank stamp.

I further sent an email from FNB which was stating the transaction was successful but they still do not want the POP

Desired outcome: Accept proof of payment and allocate my payment

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Siyanda Sonti
, US
Nov 28, 2022 3:52 am EST

Me and you the same, Now they are so incompetent in not knowing what is needed to assist

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K
5:31 am EST

MultiChoice Africa / DSTV Unfairly charged for dstv internet

I canceled by internet router on 9 August, but it was never canceled as said by your consultants, from September i was charged for the interet that i canceled, even worse for internet thats not even there in the sim. I was "given" that data as they explain, nd its a straight lie and fraudulent act. How can i be given data before paying for it?

This question all your 5 consultants failed to answer it. Now my viewing has been stopped claiming that I have to pay more money wheras i pated my acces package money also extra 40 of what i dnt know. I call dstv call centers from august until today no help.

This week from Monday i spoke to more than 5 consultants more than 30 minutes each consultant, everyone stating how sorry they are and understanding my frustration being lied to that my issue will be resolved , after 2hours,tonight, tomorrow. But nothing

Desired outcome: I want my money to be credited back to my account, i want my viewing to. Be reconnected again.

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10:44 am EST

MultiChoice Africa / DSTV Dstv and internet service

On the 30 of June 2022 I was called by someone from “multichoice” offering me an internet deal, I was already on price lock. The deal was explained to me that I would pay R999, I would retain the benefits I have the only thing would be I would have internet as an extra. It was a discounted offer made to pricelock subscribers. I agreed to that deal. I was told the router would be delivered shortly and I would need to pay R1300 as it included pro rata. The router was delivered and connected on the 14th of July 2022. That’s 14 days I was charged with no services, when I called the call center to connect I was told I could not connect and had to connect, which was surprising as I was already billed for it. Then I started to lay complaints, from that day on I have passed around from call center agent to another. I was told they would fix the problem then change and insist on explaining the charges. In September 2022 I was finally told my account would be fixed and I would be billed R999 monthly as per initial agreement., and I believed them because my debit order deducted only R939 and some money was refunded my faith in dstv was restored and I believed all was well until a debit order of R1324 then I was livid because it meant I was going to go through the whole mess again. Today I asked them for the last time to just sever the ties and release me from this because I can not go through this roller coaster every month to which I was told I could not and would have to settle the contract as the cooling off period was over then they can cancel the account. I asked the agent how is this information now suddenly used when I have ask from day one to cancel. They can not provide me with any proof of any conversation because apparently it was an outside company who made the deal. The is no record of any conversation or anything I have requested since the 12th of July 2022. So I want to report the fraudulent activities that taken place in the multichoice account and my bank account. My customer number with dstv is [protected]. My name is Thembakazi Njabulo Matebula my phone number is +[protected]. You can contact me for any additional information and evidence.

Desired outcome: For a resolution to this problem and go our separate ways. A company as big as multichoice can not get away with fraud and no record keeping. This

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4:18 am EST

MultiChoice Africa / DSTV Bad service I've received from a well-established institute.

It is with a great sadness and disappointment to be sending this email. Please note that this matter was brough to your attention by myself on the 12 September 2022 after I was unable to utilize the serviced am paying for.

My DStv was well functioning until the 01st of September 2022, that’s when I was unable to access my additional products such as Showmax, extra movies and Disney+

I then contacted your call Centre on the number [protected] from my contact number [protected] where I spend 24min 26sec using my airtime with no luck/success.

On the 13 September I contacted the same number as above, where I spend another 34min 32 sec, after a long call, I was put on hold until I disconnect, and I decided to make another call and time spend was 16min 26sec, I then demanded to talk to someone senior whereby I was called by a lady who tried to assisted however she failed to resolved my query, she then promised to call me back, until today am still waiting her call back.

On the 20th of September 2022 I made another call, and a gentleman said will ask his superior to call me back, of which they never called until this day.

On the 3rd of October 2022 I called your institutes again and I spoke to Aphelele time spend 14min and she said Hadley Beuk will contact me after 12 o’clock, and she never did.

I then called after 12 o’clock and I spoke to Xebile Zama spend 18min on the call she also placed my call on hold until I drop and redial Senwabile Bmingane, after I asked to talk to her superior, she got me her colleague Asematle Ngolomber (pathetic) who was so unprofessional I then demanded to talk to Eviwe Gqotholo, my consent was explained to her and she asked me to hold while she is retrieving my calls, after almost 30min of waiting for her Senwabile came to the call and dropped it.

I found this to be utterly and totally unprofessional and am unequivocally sure that this kind of service is not tolerated nor acceptable by Multichoice and no customer should be treated in that manner.

Desired outcome: And for that reason, I demand for all my Showmax, extra movies and Disney+ premium to be refunded from September, October and November Witness Mashome Account number: 101208587Error: 402Contact: [protected]/[protected]

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3:50 am EST

MultiChoice Africa / DSTV They must fix this bleep and refund me all the extra money that they have made me pay

Hi team my name is Sibusiso Sibiya I have a problem with DSTV SA a decoder keeps appearing in my name I have been calling for the past 6 to 7 months asking and begging them to remove that decoder in my name they will tell me its removed and it will re appear again with huge amounts that I have to pay I have even sent emails to their customer service of which they do not reply for them the expectation is that I have to pay the amounts that I don't know I have asked them to remove that decoder in my name they haven't I'm sure they have all the recordings of my calls past and present when you call them they mention the poppia act but they don't follow it cause they keep allowing people or whoever that is activating using my details that they say they are protecting and they not I'm sick and tired of this it's been months of me using my money to call them sometimes they tell me to hold until I run out of airtime as I type this message I have been made to hold again for a long time I'm frustrated and helpless I feel like dstv is scamming me nje

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12:11 pm EDT
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MultiChoice Africa / DSTV Now app login

My DSTV Now login all of a sudden has not worked for over a month. I have called into Multichoice 4 times and still has not been resolved. The Agent promise to comeback to me and they don't. Nobody phones me about the progress of the incident, I have to phone the customer service line every time and start the query over although I have a reference number [protected]. My customer number is [protected].

Desired outcome: I would like this resolved as soon as possible.

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3:43 pm EDT
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MultiChoice Africa / DSTV Restricted viewing

My ID number: [protected]

My DSTV has not been working since +- 25th October.

I am watching DSTV on my Smart TV's and I kept on getting a message that I am logged on to more than 1 device.

I called the callcentre 28th October and they told me that DSTV had a technical problem with the Smart TV's and they are busy resolving the problem.

I called again on 31 October and they then took me through a 1h30min process of troubleshooting and doing this and that... one of my TV's were playing and the other was not and told me that DSTV is not compatible with some Hisense and Samsung TV's since October.

The Tv it wasn't playing on was a new TV I bought in Apr. I called the store and told them about my problem, and they acknowledged that there is problem with DSTV and the Smart TV's.

Because of this I called Multichoice back again and spoke to Patricia

Time: 13h39 Date: 31 Oct

ref: [protected]-I71

I asked her to cancel my subscription as it is of no use to me.

My Debit Order still went off my account today 03rd Nov.

Despite that my DSTV channels are restricted and on the chat line they told me that this is so because my account is closed. Why are you still deducting money.

Multichoice is really a waste of time. I have had endless problems over the time that I was a subscriber.

IT IS REALLY DISGUSTING!

Fozia Sulaiman - [protected]

Desired outcome: reverse payment deducted!

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3:43 am EDT

MultiChoice Africa / DSTV Refund not received

I am writing this on behalf of my pensioner father who is the account holder but I have been assisting him with this matter as he is old.

This whole mess up started when a cashier incorrectly paid dstv when my father was going to pay for his accounts.

We then called dstv call center to ask for the refund and this was on the 6th of September 2022. A consultant then asked us to forward a copy of my father's ID and bank statement with an account number where the refund should be paid into of which we sent it the same day around 6pm. The following day the billing escalation sent an email verifying the refund and requested the proof of payment which was sent the same day. My father was called by a consultant and he confirmed his details for securitypurposes. We were then informed the refund will be sent within 7 working days of which this did not happen. I then called dstv to find out what's happening and only for the consultant to tell me the previous consultant did process our claim and that she will do now and that means we must wait for another 7 working days. Till this day my father still has not received his refund, I called dstv again today and only for the consultants to tell me they don't have the banking details where the refund must be sent to. I asked to speak to the manager but the manager has no interest in talking to me only sends back the consultant to me and I'm not interested in talking to consultants anymore because I've spoken to 5 with no help with this matter. I am very disgusted with the services we've received. What was the whole point of sending documents and confirming with consultants over the phone if nothing has been done?

Desired outcome: Refund my father and stop asking for the same things that have supplied to you.

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7:07 am EDT

MultiChoice Africa / DSTV Complaint

Good peter I have a problem with dstv I have order dstv explored they come and instaled so now the problemi am facing is that they told me to pay 3800 of which we never agree about so in september they take 899 in my bank after that they stop my viewing as I speak my dstv is close when I call them they told that they will fix my problem since they didnt do that and my name is on itc now because of them with poor service what should I do

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10:22 am EDT

MultiChoice Africa / DSTV Installation of LNB

I contacted a DSTV Installation service provider on [protected] Gerard who on Monday 31 October 2022 sent Bisnet Technical Solutions to install a new LNB, once done they then originally wanted to charge me R2,625. After further discussions, they then wanted to charge R1,823 of which I informed them that I could get a brand new DSTV Explora, with Dish, LNB, Cable and Installation for R1,699. I seriously think that DSTV needs to look at who they accredit as their recognised installers. I am sure that these people, as they saw that we are pensions, thought that they could drastically overcharge us. When I contacted Gerard he was not at all interested in what I had to say.

Desired outcome: DSTV to have a set price for Service Providers, so customers know that they will not be overcharged and Bisnet Technical Solutions to be removed from you Authorised Installers.

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11:41 am EDT

MultiChoice Africa / DSTV decoder

its becoming a bit sickening that the dstv decoder keeps on crashing, in the past 6 months this is my 4th decoder, i cannot keep on going to an outlet to change the decoder and they provide me with refurbished device that crashes after a month, after complaining to the insurer, they gave me a new decoder and guess what this one gave up also. this is beyond frustrating. i pay a premium price every month for the past how many years and is this the kind of service one receives. something needs to be done i cannot keep on going to an outlet to change decoders, i am really sick and tired of this and demand that something gets done. the above is putting my frustration lightly in comparison to how i actually feel about this. please can someone get this resolved

Desired outcome: give me a decoder that works not a refurbished device. i pay premium rates i would expect a premium decoder

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3:02 pm EDT
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MultiChoice Africa / DSTV Technical

I have streaming Dstv with my Fibre and Chromecast for over 4 years now. It worked until 3 weeks ago. I have called the call centre and went through various tasks to fix this. Nothing can be fixed. I have also tried on various TVs and still have the same problem. I pay my Dstv on time sine inception, and can't pay for a product I can't watch. I have been watching Netflix, showman, prime video, bbcbrit and don't have any issues streaming to my TV with my chromecast.

Please can your IT department maybe check any code they have implemented that has impacted it subscribers. I'm tempted to cancel my subscription due to this issue.

Desired outcome: Please contact me urgently and resolve the matter asap.

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8:19 am EDT

MultiChoice Africa / DSTV Multichoice

ENQUIRY REFERENCE NUMBER : [protected]



hi

Please note all my services have been cut off. Please fix the billing too as multichoice is payed in advance therefore I only owe 5 days. Someone will be here the whole week so if you want to get the rooter you can get it. It’s so sad that it had to end like this but with the economy so bad fraud can not be tolerated at all costs. And I still asked for the ombudsman to report this frauds.

I just spoke to one of your agents who insists I pay the 1700 before they close the query. DSTV has really given me a bad taste in my mouth I honestly now don’t want anything to do with it. You sold me a an internet package worth R999 with everything included. I have been enquiring about this for more than three months. I was refunded for other months and was told because pricelock department sold it like that they would waiver the extra view and recording amount and that was confirmed in September 2022. In October 2022 they charged me R1300 and I asked them to rather cancel it as I was not going to go through this every month since October started I’ve been on this query being told they are waiting for recording they told me they would fix it before the debit order. It was not fixed, I reversed my debit order and told them to cancel everything. This morning everything was cancelled but I am being told I still need to pay. Pay for what when DSTV is paid in advance which means since I have no access to it I don’t pay. I can’t just pay just for the sake of paying and nogal pay 1700 that two months in advance for something I won’t watch. Please fix this, I am searching for information to open a fraud case against you. You are practically stealing my money and you can’t put off everything and leave the internet and charge five times for it when it’s the very thing that has cut ties between me and multichoice. No ways I’m not wasting my money I am also not being fooled. Cancel there’s better services out there and train your stuff to understand the product.

I am told the problem can never be fixed so can they cancel the fraud. I am ok without. Can the also re embers me for my calls money

Kind Regards

Ms TN Matebula

[protected]

Desired outcome: Nothing just go out separate ways. I can not deal with fraud

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7:38 am EDT
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MultiChoice Africa / DSTV DSTV Now

I recently contacted the online help service asking why I cannot cast this app to the tv. I gave them all the necessary information they needed according to their check list. I was told that they will escalate it to the technical department and the matter should be sorted with a 24 -48 hour period. Its now 4 days later and the problem is still their

Desired outcome: I would like for this to work it's what I pay DSTV for

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Veno
Cape Town, ZA
Oct 22, 2022 3:09 pm EDT
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I have the same issue. For 3 weeks now. There's many people having this issue. If it's not sorted before my next payment I'm canceling this service.

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4:42 pm EDT

MultiChoice Africa / DSTV Compact.

I've been contact you hotlines and whatsapp groups since 8 and it's 10 now my dstv is still not playing.. The lady I spoke to said I mst go in and have them fix the problem I mean in East London eastern cape you only have 1 store in Vincent.. Why have the whatsapp and the chat room if no1 is gna help you.. I received the worst service ever and yet you have to pay every month jst to watch this thing.. I really upset as I used my last money to please my kids and pay this thing that's now not working for there comfort.. I hight disiponted and would like a refund of my money right away.. I can't waste my time on this.

Desired outcome: I want my dstv to work and have all those agents send call me and apologize.. If not you can refund me immediately.Regards

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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