MultiChoice Africa / DSTV
reviews and complaints

My dstv has been cut 3 times for January yet I have paid. I have called the dstv call centre more than 5 times.
The first time they told me that the problem was with all FNB customers who have paid and the money was reversed. I asked the question reversed by who because I pay via EFT I cannot reverse that. After 40 minutes on the phone my services were reconnected. A few days later the same thing happened. They told me that there is a problem with my account. it will be escalated. And the services wont be disconnected again. to my surprise this morning the dstv is suspended again. I call the call centre and they tell me apart from the R494 that was paid for January on the 29th December I need to pay a further R60. I did so immediately. I call DSTV back speak to a consultant by the name of Nomfundo. she tells me that I need to pay a further R300 some change. I refuse and ask to speak to a manager after 12 mins on the phone she comes back to tell me her manager is on a call. The manager named Sizwe asked me to hold on because his on a call. DSTV have no sense of customer service and they treat their customers like DOGS! for too long we have been putting up with the abuse I will be cancelling my dstv. you play rubbish and repeat so much and then still treat customers bad.

I have sent more than 10 emails, some to ask for a refund for their mistake and others to ask them to do a change of ownership for a decoder and to date I have not received any replies or action to any of my emails. I've been totally ignored but then what's new? Multichoice just has absolutely no interest in customer service, all they ever respond to is when they want to collect money from you. Absolutely totally useless people and company. Unfortunately they have the monopoly for satellite tv in this country otherwise they would close down in a day if people had another choice.
Arthur Lacueva cust Nr [protected]

On the 2nd of Jan 2020, Multichoice debited an amount of R 5 434. 00 from my bank account. I called them on the 3rd to enquire about it and they stated that the system showed that i'm a yearly paying customer although I pay monthly. the consultant stated that she had reversed it and I should see the money back in my account after 48 hours. that did not happen, I called again on the 6th and 8tht of Jan and was told to wait for 24 hours for it to reflect each time. I called again on the 10th of Jan and was told the money will reflect after 48 hours.
this is very disappointing because I'm being told different stories each time and actually don't know when I will get this money back.
please assist urgently. This is extremely poor service from Multichoice.

Called through to the Johannesburg contact centre to enquire about the discount that's given when one's debit order is through Capitec as I had seen the advert when I was at the bank. I had to repeat myself numerous times after that I was informed that there's no discount, due to level of incompetence from the agent I asked to speak to a manager of which I waited on the line for over 10 minutes I could hear the agent talking about me in Zulu and I understood everything since I also speak Zulu, the phone was then put down on me

DSTV / Multichoice South Africa

6 & 7 January 2020
[protected]

It took them two business days to reconnect our televisions. 11 Reference numbers hours on the phone and every time a different operator that don't know nothing!
There was one operator that was trying to help but after over an hour over the phone he dropped the call and didn't bother to phone back because it was probably time to go home, the previous operator Vusi told us he will send our request to the people that has to reconnect our decoders, meanwhile he was passing the buck.
How do you offer a service and not having the proper people to implement it.
BAD BAD BAD SERVICE DSTV / MULTICHOICE SOUTH AFRICA (BUSINESS PACKAGE)

I'm struggling with my dstv for awhile now, debit order don't run on the date that it's suppose to or they dont even run, when you phone the contact center, they can't give you an answer why or they tell you to manage your debit orders, after I spoke to a agent updating my bank details and she confirmed that the debit order will run, disconnect your service and tell you to make your payment via eft.
Unacceptable!

I have complaint on most sites about the lack of service and care for there clients. I worked for Multichoice and there is a refund owed to me. After I was retrenched I was retrenched over a year ago I got a 6 months staff benefit. They deducted monies for this service in advance. They over charge and now they are not acknowledging my refund. The last email I received said they referring my complaint to HR. Well too date no reply from there HR. Fir more than a year they have collected interest on this money. How fair is this. They will get back and say it was fast of season, but to acknowledge an email takes less than 1 minute. Let's see what happens.

Hi.

I am having the same problem every week with DSTV. How long does it take to resolve this issue?
I have to call every week and have my services reconnected. You people are billing me prorata on this account when the services are disconnected and reconnection fee.
Seriously, how hard can it be to rectify the account error on your side, Samantha Moonsamy a manager or supervisor confirmed the error on my account. I have to explain myself every time I call and the consultants cut my call in most cases because they seem to be too thick to understand my dilemma. I then have to call back, in most instance I am calling 3 times, because of the incompetent people working there. You people are not compensating me for this.

I have allowed yourll sufficient time to resolve this.

Disappointed and Angry Client.
Sanusha
[protected]@gmail.com

I have paid my DSTV account on the 18th December 2019 with an amount of R897-52. Which was for a complete months subscription. As that is the amount sent to me via sms to pay. It is now the 4th January and my service has been disconnected due to ‘non payment'. My service is supposed to be on until the 18th January. So in other words, if I pay now again my service will be reconnected until the 18th and Multichoice / DSTV pocket a half a month payment. As my service was disconnected for the beginning of December until the 18th. How pathetic is this service? And trying to get hold of someone of authority is an absolute joke. If this reaches anyone who knows what they are doing or can reconnect my service without me having to pay now again can please call me on [protected]. This has been an ongoing problem with our service.

I bought the package and I was charged installation then when I arrived at multichoice as I was send through to them with the package.. They demand transport money to be paid and has to be cash... After I paid the installation money... And I'm just three street away from their plc..and bcos I did not pay that transport my dish is still not installed...

My concern is that transportation money can only be paid cash.. I can not swipe... Why will I be charged transport separately after been charged installation... Why it has to be cash only... Why can't I pick it up myself and let the installer come and install it bcos I've paid that service...

I am really not certisfied with this transport issue as it's not the first time installing this dish and I've never paid any transport after paying the installation...please investigate this and comes back to me...

I have been speaking to agents since september to find out when my price lock account is done as i want to down grade every agent i have spoken to tells me i have 2months left and evertime i call back after the 2months i get told no i still have another 2months left. And if the agent cant assist me they just put the phone down in my ear. I am so disgusted with the service of the price lock department and why they dont respond to an email. I even spoke a team leader in October his name was Mandla and he has never emailed or called me back after he told me he will find out what is going on on my account. I spoke to a teamleader today the 30th December to only tell me i still have 2months left on my account. How can this be as i spkoe to a agent on the 2nd of december who adviced me i can down grade on the 2january. If i want to cancel this down grade what is the amount i need to pay as i am so over this price lock of dstv.
Donna
[protected]

I am premium subscriber with 3 explorers connected. Then DSTV offered me a price lock for R799/month. They say they will send an installer to install. Then after installation & activation, my price lock of R799/month will start while my existing premium of R1000/month will be deactivated.

I got the pricelock decoder early in December 19. Its still in the box & incompetent installer hasn't come to install. Then greedy & selfish DSTV decides to charge me for an explorer that's is not connected or activated. What rubbish is that by DSTV? DSTV didn't even call me to check if the new decoder has been installed or not. DSTV must reverse the price lock premium until my new decoder is installed & connected. I dont have money to pay R1921 as I always pay below R1000. I wasted my R110 airtime on the 25th Dec 20 explaining to the call centers people. Unfortunately they are useless, incompetent & very rude. Please sort this asap or collect the pricelock decoder & cancel fake contract.

Terrible Service

I have written 5 bad reviews about the service I have received from Multichoice choice. It took me over 2 weeks to get a change of ownership done. 4 trips to the DSTV offices at Maponya mall. Numerous calls to the call centre. Approximately 12 phone calls. Just gives customers the run around. Eventually sorted out. My second complaint took approximately 6 calls and my complaint was referred to some or other department. No email or call from them with regards to my refund "R3678". As I worked for Multichoice and was retrenched en November 2019. As part of the retrenchment they gave me a 6 month's reduced rate on my DSTV subscription. I cancelled my subscription at the end of May 2019. In December 2018 Multichoice deducted money for DSTV for the 6 months. They over paid from my salary and now I am just not getting my money back. No contact from DSTV/Multichoice at all. After this complaint the will contact me and come up with another excuse as usual. I will not accept a call from them they need to email me so that I can have proof. All this run around is ridiculous.

Eeswaran Owen Jackson
[protected]

I have been calling the service center since 7pm for them to clear errors until now they are not cleared. At first my decoder did not hv PVR functionalities then after that the extra view decoders went into E16 error the call center was unable to clear this error until I was told to go to a walk in center even now I'm still not seeing any TV who should pay

Got the worst most unprofessional encounter at Multichoice, spoke to a consultant by the name of "FEZEKA" and her useless team leader "ADRIAN" got no assistance just a waste of my time and airtime, couldn't resolve an error I had with my decoder..They have absolutely no knowledge of Customer service, nor have no telephone Etiquette whatsoever, the call was 25minutes long and I've been put on hold for several minutes, totally annoying and this reflects bad for the company as a whole just because of 2 [censored]s.

I called for reconnection of the service and quoted an amount to pay by the consultant who I paid for a Premium package. Now there is an error code E102-29. Who an Earth can have a Premium package without a PVR function. The consultant who quoted the amount to pay is protected by Verisha to take responsibility for the wrong figure quoted to me. This is totally unacceptable that now I must call DSTV for an hour long call to resolve this and still no solution but have the E102-29. I'm very unhappy with this.

Hi

ANY assistance on the below?

Overcharge Query and Request for Refund - Ref 2511681

my account got deducted with R2777 on the 2nd of October and since then i am battelinmg to get MY money back from Multichoice however...
I received a payment on Tuesday 5 Nov for R954, 00 thanks, however this is a short payment of R879, 00 when will this be paid back? I need ALL my monies paid back to me not just some.

Your urgent feedback in this regard will be greatly appreciated

Note: this is really getting ridiculous!

Good day,

Further to my complaint dated 24 October 2019, could a manager please call Craig Emmerich (ID #: [protected]) on [protected] urgently.

Decoder card numbers in question: PVR smart card #: [protected], should be linked with smart card #: [protected] secondary decoder, which should be connected as "extra view", and not billed seperately.

Problems with our holiday home account still exist, and we would like this to be rectified once and for all.

After our first complaint, we received a call from a very helpful and courteous gentleman, whom immediately took steps to assist with our concerns, for which we are very appreciative. However, we arrived at our holiday home yesterday, and after having to make several calls on my cell phone once again, depleting my data once again, only to find out that they have split the primary and secondary decoders into two seperate accounts, instead of being one account we now have to pay two? They battled to switch us on, and we now have no extra view! We now have 2 x premium packages which we are being billed for.

Your kind and urgent response to this matter would be greatly appreciated.

Regards,
Craig Emmerich