MultiChoice Africa / DSTV
reviews and complaints

Since the migration, dstv price lock service has messed up my debit order. My monthly subscription fee is r1114, for september 2019 I was debited r1268 & for october 2019 r1191.
None of their consultants has been able to assist me. I am being lied to by everyone saying the query is resolved and I will receive my refund... The joke is on me as I am still waiting!
However, if you owe them your subscription is blocked with immediate effect.

I am fedup of your pathetic service, I want my money...

I recently reactivated my DSTV. Which has been deactivated multiple times now. After more then 10 calls to Dstv and more then 5hours ... no one can help. The matter has been escalated numerous times but apparently the managers also dont seem to know what is happening. Despite my services being deactivated ... I still get charged for the services ... The most pathetic services. Sad considering Multichoice is already in such a pathetic position and yourl have no idea what is happening in your company. It appears that the only way to get things resolved is to go to the newspaper...

Good day
i would like to submit a compliant against the debit order that has been going off from my account, i am on the price lock for R549 but found that the debit order for last month was R684.77 without notification or informing me i then called the callcentre and was told it was an error and will be investigated BUT my next payment will only be R450 as i was over charged the previous month to my surprise the debit order went off for R535 this month, i would like to now cancel this debit order and will make payments myself im not happy with the service and would like my refund for being overcharged i called your callcentre and was placed on hold for more the an hour almost . this is bad service .and if nothing gets done i will take it further

my ID number is [protected]

My extra view give me issues every week and being calling installer now and then to fix the problem. I've already paid out R1800 for the issue to be resolved...The issue E164 disappears for 2 days and come back. Today not all channels are playing and for channels that aren't playing I get E143.

I'm currently on price lock contract and I'm going to block the debit as I want to cancel my service with DStv. If you have an issue I will take this matter to Ombud.

Good day,

I am on price lock and my account gets debited every month. Since September 2019 DSTV are disconnecting my account and I have to phone every time to sort this and hold got up yo 30 min every time. This is still happening. I have spoken to supervisors ect. No-one can help me. Please can someone assist me and sort this out once and for all.

Myself conroy holtzhausen id [protected] took the price lock with multichoice, and my monthly premium is supposed to be r958 per month for 24 months... Since march 2019 dstv took more than r1150 every month, and 1st october took r2250, no my dstv app states they will debit me with r4500... I have phone the call centre 4 times, send through 8 email to various departments at dstv, also did I lodge a complaint on hellopeter.com...1 month has gone by, and no one is trying to resolve the matter... [censored] you are, piece of kak service, screw you, and suck you again... You need to call me, and sort this out... You will lose this sector, as your service is junk, like the anc... Suck you again, and call me to sort your kak out. And damn you again... The consultant I spoke to on a recorded line, told me that she can pick up the error, and dstv will re-fund me for all the months over charging, and that they will call me within 8 working ours, nothing, go screw yourself…you can get how upset I am right…. Kak you are…

We were approached by DSTV to pay 12 months in advance for a better deal. We paid R9889 on 23rd Feb 2019 for this deal, we have since been disconnected three times as they claim we owe money. I call each time and they reconnect but today, even after my sending proof of payment, they will not reconnect me because on their system it shows some outstanding balance of R6882? They have admitted seeing the proof of payment but when I ask to speak to a manager, they put the phone down on me. I currently still have no TV service and cannot speak to anyone.
Billing Escalation, a chap called Phakiso Pitso emailed me at 9.45am asking for my customer number, which I supplied, i have since emailed him 4 further times, no response. So frustrated. I have guests here who cannot watch tv in their rooms, very embarrassing.
Please help.
Mel Wylie [protected]

I have asked debit order to be cancelled and to my suprise i was overcharged by your finance team to date my viewing is being suspended being told i owe but i made payment of R400 on 29th september 2019 but today my service has been suspended i phone n email everyweek but still i get no help. N again i phoned today i still not getting helped my subscriptions is being suspended so now im just a looser who has thrown his money in to a water ditch..

I am very unhappy with the service i have received from your company. i have even ran out of options to resolve. your agents have treated me like a joke and i do not appreciate it.

on the 17th of July 2019 i got a sales call offering me the price lock package. i opted for the compact plus subscription for R649, according to my understanding the device was meant to be delivered within 7 working days however that was not the case. i did numerous follow ups with your call center but i was given the run around. i was told i would have a case raised and i never got any feedback until i gave up on ever getting the device delivered.

on the 2nd of October 2019 i then got a call that a delivery for my explorer is being after almost 3 months of calling. the device was installed but now my services are disconnected. i cannot afford to pay the R263 i am expected to pay because i was not advised that i would get the device delivered. i honestly do not appreciate the way i am being treated. how can it take +-3 months to get an issue resolved and then i'm expected to pay just like that when no one communicated with that i would get my device? I paid for my normal package which was R389 i think. why am i being penalized for a delay that happened from your end? can i please get my services reconnected and i will pay on the 25th of October otherwise you can come fetch your device being i cannot take the abuse i am getting from DSTV it is vert disappointing and hurtful.

If anything i deserve to be compensated for my time

I am so annoyed and frustrated with Poor service of multichoice. My account was owing R78 and I paid R560 to include the following month subscription on 12 October 2019, but up until today 17 October no one seems to be able to reconnect my services. I have called more than a dozen times and have been promised that the matter would be solved within a couple of hours and a call back from the Snr authorities but none of that has happened. I keep calling back and still get incompetent agents who all know how to say "I will escalate the matter, and ask my supervisor to call you back" when they definitely know nothing of that sort will happen.

I am utterly disgusted by the "service" i have received from DSTV and find it totally unacceptable the manner in which they have "dealt" with my problem.

I took out the price lock deal last year, which I completely regret at this point and am held liable in for the next two years due to a contract I agreed to. At this point, not in my wildest imagination did i ever think it would be this much i a problem less than a year into it.

Firstly, I was billed incorrectly, I contacted multiple times, each time I did, not one agent was able to see the error until eventually someone was actually listening and looking into my issue. Due to this, my account was in arrears, I was told I would receive a call back which never happened. Then, I was placed on a payment plan for the time being and was told i would pay R400 a month for the next year and it would be a debit order that would go off. First month, no debit order was done, I contacted them, and still they said this matter was being looked into and someone would contact me and have it addressed. A year later, no debit order was ever done and my account was still in arrears. It was at this point switched off.

I contacted DSTV for over a month now, each time I do, I am told the matter has been escalated, it is being looked into, they will escalate it again, i should email price lock directly, i have done all of this multiply times, the only response i have received is a "we received your email and will get back to you in 24 hours" they have never gotten back to me until this day, a month later. I contacted them yesterday again after being on social media with a agent who too, made empty promises. Once again, its been escalated, at this point, on the call i requested for a supervisor. and the agent ended my call rudely.

Problem is, i have been billed for a service i am unable to use, i have been billed for contacting DSTV by my cell phone provider, I have been on calls with DSTV for over 20 minutes taking into account the hold times that is ridiculously long. I am utterly shocked by the lack of none assistance I have received and the lack of ownership taken in this matter.

My question is, where to from here? What rights do I have at this point? where to next in order for me to receive any form of assistance with regards to this?

I went to a dstv outlet in columbine square just after southgate this morning, this was in connection with a mistake I made, on the 1st of october this year I paid my friend's dstv account instead of mine as I was using the app. I had called multichoice several times and they said they had re allocated the payment. The problem now is I keep on being dsconnected every 3 to 4 days and i'd have to call and it was costing me a lot of airtime, that's why today I decided to simply go to a dstv outlet, thinking things will be different. At this outlet I was assited by bafana; who made zero effort to help me and couldn't wait to send me to the next person without even listening to what I had to say! I practically forced to explain myself as he was not interested at all! He just gave me attitude from the very beginning; telling me all this was my fault, which I already knew, that's why I was busy trying to fix it! I couldn't understand why he was pointing out what I already knew instead of just dealing with what I was presenting to him, I was so annoyed by bafana and i'm still livid!
I then went to the lady at payments who was just as confused as to why I was sent to her! She was very helpful though as she did explain to me that they do no do reconnections, they are done at their head office, which is something bafana could've done if he had taken the time to listen to me, I don't even understand why he was at work because he didn't want to work!

I look forward to hearing from you
Regards
Nomalungelo khoza
[protected]

Good Day I have been trying to resolve this matter with DSTV since the 20th sep 2019 to current when they suspended my service firstly they were not supposed to as my account payment is due month end. Then when I paid for my servise at the end of Sep they cut my bill again on the 1st Oct saying that I owe for sep every month I pay for the new month and now they giving me [censored]. I have escalated my call 3 times now and yet no one has contacted me to resolve this issue. I am on the price lock which thank god is my last month they have also had a system migration. I have spent over 5 hours in total trying to resolve this matter and the most frustrating is when ever you ask for a manager they never seem to be around what purpose so they employ managers and yet have no service they provide. I have had my service disconnected this morning and all im told now is that I need to wait until the escalation team reverts back to me. I have been trying to email the price lock team for 3 weeks now and every time the email address is incorrect

hopefully they can see my complaint and perhaps then have a response for me

this is my 3rd complaint and still falling on deaf ears

We've stopped your DStv as you've not paid. To reconnect, pay R196.12 using ref no.[protected]. Once paid, we'll reconnect you. To pay: payat.io/dstv/[protected].
I do not owe them anything.I paid my monthly subscription of R420 including insurance.this is the fourth time my tv is been cut I one monthand I was told I was over charged.My calls were dropped

S I joined this price log contract 8 months ago it has been nothing but a headache and stressful, every month my channel are blocked saying I must pay more money whereas there is a debit order that goes off my account to multichoice every month, on the 1st of October a debit order of double the payment was deducted whereas I pay 499.00 per month, and if that is not enough every week my account gets blocked twice in a week, even now my channels are off and I have paid, since the beginning of this month I can't catchup and I paid for it, this is frustrating because I spend too much money than I thought by making phone calls and paying for such poor service, if I don't get response in 24 hours I'm taking this matter further I'm tired of losing money just like that, someone will be accountable for this expenses. You selling us fake packages and you lie to ur customers and steal their money

My account is over billed and strangely enough, I have sent email to multichoice on this matter I was never responded to.
This started on the 15 August when I noticed my account due 1532.01, September 30 it was 891.49, October 3 it was 733.12, October 13 1447.52.

15 October I made three interesting inquiries which realy made me to believe there's real fraudulent billing to your clients, first amount given to me was 1387.99, secondly 1447.52 lastly 1158.99

My pvr was degraded by myself however it was never effected by you.

I would appreciate that this matter matter be resolved.

My services were disconnected on the 27th of september when i called they said i made a short payment of r14 i paid 100 services was still disconnected. I called again and they said it was "unfair disconnection" and they will raise a case no it should be fixed within 48 hours. 48 hours pass still not fixed i call back and they say the issue is with pricelock i should contact them. Mind you there is no straight number for pricelock i sms they call back thinking its a new application i tell them the story and they tell me i should call call centre as they are the ones who should fix the issue. I call the call centre again and they still cant assist. They keep on telling me that they will call back and ascalate the issue its been three weeks now i havent heard anything...

Absolutely shocked that Dstv is closing the history and the crime channels, two very popular channels .
I will definitely think about cancelling my subscription if this is matter is not righted and I know a lot of people who feel the same.
Not everyone enjoys the sports channels and the movie channels are repetitive so crime and history make for compelling viewing.
How can you possible just take them away? Complete your negotiations for the sake of your customers! N

How dare you cancell the history Channel, one of the last good channels left on this deteriorating excuse of an overpriced TV service, ridiculous. I'll be canceling my subscription at the end of this month. The only thing you have going is sports, which I can stream for a whopping R 190.00 per month plus a R 800.00 rand uncapped intentet line with 1000 other channels from around the world. Disgusting that you would actually decide that this is the channel that should be removed, considering there are at least 40 other channels that no one watches. Greed will be the downfall of Dstv.