MultiChoice Africa / DSTV review: Refunds

I have been queriying my credit for the last month.. I was refused assistance without proof of payments., after much inconvenience to myself and a friendly gentleman at checkers we located payments.
I had recently sent in the proof of payments that was the only manner of me being assisted., it however seem the I had been added to a spam list., now my mind is jumping to the conclusion that dstv does not want to return my funds
I want my matter resolved with urgency so I can be free of dstv..

Thank you
Aadil