MultiChoice Africa / DSTV
reviews and complaints

Am mulweli Ratshivhadelo I have a dstv that I pay R499 a month witch I have paid on the 4 of November on the 6 of November my dstv it was disconnected when I call the call center they said they I must send proof of payment and I sent but they are still charging me like I have paid after they gave disconnected but prof of payment shows I have paid before they disconnected it so I need help to resolve this and it end up making more money for dstv because i have to pay more

I, A B van Rooyen, paid my annual subscription during March this year (as usual) but tonight was blocked from viewing the channels I paid for. I never agreed to any change in my package and tried in more then one way to attract the attention of the decision makers at DSTV but was ignored. They expect me to pay more if I want to keep watching the channels I have already paid for. Please help me against the mighty Multichoice. My e-mail adress is [protected]@gmail.com

We are on the premium pricelock package for a year now. This month our bill was almost trippled. It just went of our account. No reasons why. We tried to phone the billing department. First excuse was they were offline and will phone us back. Still waiting 2 days later. Phoned again and was told they cant put us through, they will phone us. But still no phone call. We sent emails and smsses ad well. No one contacted us as yet.

Good day, I have stopped using Dstv for about a year now due to being off line or some type of error 2 out of 4 weeks monthly.I used to spend more money on phone bill sitting for ours online trying to get Dstv to work, And yet pay a full months bill and also getting over charged from time to time.I decided to reactivate today as have quests that like watching tv .Yet again payment made 3 calls to Dstv 4 reboots and still not active nor does call centre know why .Please give me a refund I am truly over paying for this consistently bad service .I would like to rather spend my money on Netflix .Regards Sumedtria Kleyn [protected]

DSTV Explora was working correctly then gave an E102 error on Friday, I called in and held on for 40 minutes after being cut off to get the error corrected. Saturday 2pm the error was still not corrected, I called in again, very rude lady then cut me off after I held for 20 minutes, after which I called again 4 times, escalated the error again after being told to reset the entire system on both my explora's (dual view), it cleared everything and then also gave E48, which made that I had to call out the installer and get them to help with the error as no one at the call center could reset the two systems, this cost me R420.00 in call out fees. We called in 2 yesterday, once again being cut off the first time. The second lady then again escalated the error E102, it is now 2.10 (24 hours later) and still no change. I have now being holding on for the lady again 12 minutes and still holding. Is there no one there that can actually help?

02 November 2019 - I did go to walking center in Kempton park as the previous decoder was giving us hassle, then the guys advised us that we should get new decoder which we did, then they were not able to activate the decoder due to system offline. I tried to call your office to resolve this but never got any help to date. This shows how poor your service is, when i call in they tell me about escalation and no resolvement as yet. #6866822

This is hugely frustrating, dating back Feb 2019. Communication with an agent (Khulekani) and Team Leaders (Phelelani, Briden) and later with Managers (Zamani Ndlovu, Tebogo Thobejane) to have my premium account upgraded/modified to PriceLock. Currently now (November 2019) this has not been done and was promised in writing of the amendment, several times.
I have proof of confirmation and communication from two Managers with apologies and promises of these amendments.
I will now escalate this further to social media, other publications and including HelloPeter.
I have all the relevant information now to confirm my premium account should've been updated from EndOfMonth Feb 2019 with correction of outstanding credit funds to my account.

Good day,

DSTV re-activated an old subscription and billed me for that. They say the only condition for them to refund me is if I submit proof of payment. They can see that they can deducted from me on the same account they have been deducting from for years but will not refund me unless they I submit proof of deduction from them. I do not have time to to go the bank and to get a certified ID copy as both those required documents are not on my route. I will need to spend petrol to get to the bank for bank statement and to the Police station for certifying my ID. It does not make sense that I must provide proof when they have already worked out by refund and agree that all that money is due to me. I spoke to a Consultant, Advisor and Customer Services Manager who are saying if I dont provide documents I will not be refunded.

Good Day

I have been a customer for Multichoice for the past 3 years, and i have been disconnect ed from the services for 7 months due to studies. I send a message to the Dstv app to get the amount for reconnection on the 26th July 2019, it gave me an amount of R654.74. I called in the Call center to verify this amount as it did not make sense as i was not using the services for 4 months. When i called in on the 24 October 2019 i was told to pay an Amount of R440 which was inclusive of the re-connection fee of R50. This amount was paid on the 25th October 2019. I paid that amount, but on the 4th November 2019 i got a message that my services have been disconnected and have an outstanding amount of R278.08, today the 5th November i called in again and was given a different amount of R264.04. Im conflicted by the fluctuation of amounts that i need to pay, ( from the app, from the sms and from your call center) i spoke to one of your agents Sthokozo Mbuso and Brandonson who gave me unsatisfactory reasoning of these fluctuations. They told me about a dept written reversal off, of which they themselves couldn't explain to me what it means.

I am not satisfied with multi-choice services provided regarding payment, and also the unhelpful service consultants, kindly re instate my subscription as I have made a payment on the 25th october 2019 including re connection fee.

Your Urgent Response in this regarding will be highly appreciated

Regards,
Karabo Dolamo
(customer number [protected]) Cell [protected].

Account department [protected]
I have tried numerous times to call and try to resolve this matter I have no feedback. I took it upon myself to recon my account and I do not owe the amount your accounts department says, this is unacceptable because they just sort my DSTV with no notification. Please could u get someone to contact me urgently.
[protected]

DSTV deducted Nearly R4455 from my account. I am supposed to pay only R1423. We phoned them numerous times to ask for a refund without any success. We have to wait 7 working days if they will refund the money. If you call the call centre every single call takes about +- 1 hour without any solution to our problem.
Who are they to debit my account without written permission with that amount, yet they expect you to wat 7 working days for a refund. The info that they gave me was that we have 6 decoders on this account which we only have 1 Explora, 1 with extra view in the room and 1 of R519 for my parents. We dont get any response from DSTV and still sitting without our money. Very bad - how can it be possible for them to load extra decoders on my account, without our concent? Is this the way DSTV making extra money?

I was on price lock for a year. The decoder broke and I had to replace it with a new one. The next month I noticed you took me of price lock. I phoned your help line numerous times. No one could assist me. I phoned a land line. They also could not help. They provided me with a SMS number. They would phone within three days. That also didn't happen. According to me this is breach of contract from your side. I can't believe there is no one in your organization that can't assist.

I called into the Johannesburg call centre on the 04th November to enquire about the premium and my request to downgrade from premium to compact plus.

I must say that the customer care consultant I spoke as utterly disrespectful to a point where i had to tell her she was rude. She answered the call while chatting to friends and I could hear the headsets adjusting, she would interrupt me, and was very abrupt. if this is the kind of service we going to get when calling the call centre then I would rather never call again, customer service is what I have heard people complain about when calling multichoice but to experience it myself was rather disappointing.

Consultant name: Naslin Chetty
My ID number: [protected]
Contact details: [protected]

about 2-3 months back i decided i am not going to pay my dstv services as i cant afford them at the moment.

i then started receiving calls from a company called Blake and associates debt collectors. my services are closed and I'm not using dstv at the moment.

firstly, why wasn't i notified by multichoice as their customer that even if services are closed i need to notify them that i don't need the services?

secondly: why must i pay for services that I'm not using?

this is my name and reputation that we talking about and i plan to keep it clean.

On the 2nd of November 2019 between 9:00 and 11:00 I called Dstv / Multichoice to open a Dstv new account and spoke to a pathetic and arrogant call center agent introduced himself as Thabo Mie. This agent asked me if I read the terms and conditions of opening a new account when I answered which ones. He then said I should go and read the Ts & Cs before opening a new account. The alleged terms and conditions were in fact read to me by the person who installed the receiver. Thabo Mie failed to explain to me where to find his alleged terms and conditions. I then asked this Thabo Mie if he refusing to provide me with the service and he kept on saying I must call again when I have read the terms and conditions. I insisted that I read them if he was referring to the blue or green small form that I went through with the installer. Thabo Mie continued to refuse to service me and become arrogant without even listening to what I was saying. He then ended my call without providing the service that I requested.

My account details are [protected] on the 12 October 2019 on whats up App i inquired regarding an upgrade, and the respond was that i should pay R452.26 on the same day then i called the call center regarding the upgrade, however on the App i did not confirm as it required confirmation. i was then advised that it is better to do an upgrade on my payment date because it will give me the correct amount. the person who was assisting me said i should check if my channels are still the same or changed. but they were still the same and she said on her side it shows ''Upgrade Pending'' but because the channels are still the same all seems well i can then wait until month end and do the upgrade, and after thatthe whole week all channels were ok still on dstv family. but on the 21 monday wenoticed that channels were added, called the call center and i was told that the matter has been escalated to the relevant department and they will give me a call within 24hrs i kept calling the call center but it was not of good use as i was not able to get help noe did i received the call. i would like to upgrade from dstv family R265 to dstv compact R399 i did not confirm any upgrade nor did i confirm on whats up. so please advise becauseat the moment it says i owe R1159.96 of which i do not afford.

My name is thandi i called multichoice on the 1st of November to query our account as the balance appears to be wrong, our account is [protected] the lady that was assisting me put me on hold for more than 40 minutes which I believe is unacceptable and very unprofessional i was on hold until my airtime ran out I called again and the second lady was also very rude im not happy with the service recieved from multichoice it's disgusting, and please rectify the balance on my account before i cancel my subscription with u guys

I would like to migrate but the call centre can not help me. There are nobody in that office that can assist me with my migration.
The lady is the call centre also tells me that she will not be able to help me.
I must make use of the SMS line, but surprise! It does not work.
Every time I SMS I get a Failed reply.
When I tell her this she said her hands are tied.
It looks like Multichoice does not need any business anymore. I suppose that they have enough money.
The people in the call centre are very rude and unhelpful. This is now the third time I phoned.
What do they want me to do? Multichoice's staff is useless.

!
I applied for price lock and after 48 hours my pvr function is still not working after many calls to your call center. Nobody phones back, nobody can assist and the price lock department don't get back to me even f I leave a message

Can anybody with some knowledge please phone me back and sort out my pvr function

?

My Account was disconnected on Monday I immediately made a payment of R350 via my fnb app. my service was reconnected without PVR functions. I have been calling multichoice the whole week and they still cant assist me. I called on 01/11/2019 spoke to Thulisiwe she advised me that I need to pay R25. I Paid R30. Then I called back and spoke to Brenda. She tried to assist but still nothing. All I hear is that the matter has been escalated. No feedback from a manager or supervisor. if I don't call for progress then I wont know anything. dstv service sucks. Netflix anyday