MultiChoice Africa / DSTV

Call ref: [protected]/I 381 - agent Loleca confirmed telephonic that DSTV multichoice had a system problem when launching debit orders for March 2020. DSTV did not deduct my account, DID NOT communicate with me to inform me of any problems. 13/03/2020 14:45 I got disconnected without warning. I made 6 calls to the call center, NO AGENT can help me, tells me my query will be escalated to the financial department they will phone me back in 2 hours, never happened. I transferred the money electronically more than the amount owed, confirmed that is shows on you system, but still the system problems gets the benefit of the doubt as no one in dstv payroll can re-connect me.

I need this sorted out now ! This is no way to treat your paying clients ! This is against my consumer right, you are violating my rights as a paying customer with a loaded debit order arrangement !

Sort this out or I will take this matter further legally !

Jacqueline Spiers
ID nr: [protected]
Customer nr: [protected]
Tel nr: [protected]

Iam so frustrated with the amount of inconsintant and lack of customer care i recieved on Multi-choice.
I changed my payment dates from end of the month to 15nth of each month february, recieved sms [protected]) that i have to pay i personaly wena to your offices (Maynard Mall) Cape Town and i was told it was just an error I actualy dnt owe anythingi have moneny on my account wich is R154 .They dissconected my DSTV the following day i hade to call again for you guys to open my subscription telling me the same thing that its an erro i actualy have money on my account .Todaty 12 -03-20 my DSTV is disconnected i had to wake up 7:30 nd try call the customer care since my 4th call wich was 8: 45 no one had an proper explanation all iam told is i owe R708 when i try find out how we came to that amount they changed to "no i actualy owe R113" .My question is whos fault is that because i was never told that initailly and for as far as i know my accont had R154 so where is this money coming from ?... The last guy i spoke to 8:45am said the managers is still at the meeting for the escalation of this matter, they will get back to me I have been waiting since..
Spent alot of effort and airtime tryng to be petiant but Mult-Choice chooses to be Mult-ignorent ..

Pheliswa Sigqumo
[protected]
[protected]@gmail.com

I joined DStv in November 2019. The package I signed up for was the DStv Premium Explora (24 month contract) package. This package includes that I get ShowMax included free of charge.

Since I have signed up, I did not ever get access to ShowMax, because, the self-service function on the website, the USSD channel, the WhatsApp line and even the call centre auto attended cannot recognize any of my account details. I always need to speak to a consultant and only they are able to pick me up on the system. I've connected with your call centre numerous times to assist me. Nobody is competent to assist. No-one.

DStv, you are not giving me what I am paying for, which is in breach of the contract. If you cannot get this sorted before my next premium, I will stop paying for the service. There will be no need to cancel my contract as the contract is in effect already cancelled by you due not delivering what you are getting paid for.

As a premium subscriber for over 10 years, its disappointing to note the quality of programmes available on Zee TV - there is constant scrambling and disconnection, and most times the screen just freezes.

Can something please be done about this. Attached are screen shots of the screen freezing for over 15 mins amidst screening and the scrambling that constantly happens.

Ms N Singh
[protected]

I recieved the below message stating that I can get the the deal for the price lock price. I forst of all messaged them and got no cal for a week. I messaged again on the 27th of Februaury and then got a call from them. They stated that they had run out of the stock and now the deal is R949 x 12 months. I said I wasnt happy and wanted the deal they offered. The lady said she would call me back with an answer. A week went by and eventually someone called, asked for my ID number and then said the deal is noe R949 x month. I told her about the messaged I recieved and that I have proof. She then said she would escalate and call me back...bo one has called me back a week later. All I would like is the deal that was offered to me via sms that I replied to immediately. See message below

Light up your entertainment with DStv Premium Price Lock & pay only R799pm x12, with no Price increase for a year. Offer includes DStv Explora, Premium subs, installation & WiFi Connected. Interested? SMS "SAVE" to 31442. T&Cs apply. Reply Stop to Opt Out

The multichoice dstv installers in Kriel
I asked multichoice dstv Kriel to please come and assist me in installing an extra view at my address. These guys came to come and assess the problem of which they said they are able to fix . its been two weeks already that i am struggling with them to come and actually get my extraview up and installed . I phoned them on 5th March 2020 to ask why arent they attending to my problem, they told me that they are not available for thursday or friday but that they would come out on the 7th March 2020 to come and fix my dstv finally at 10 o clock, its 12 o clock now they still havent come. I phoned them a hour and a half later explainin g that i am still waiting on them to come an resolve my issue that they have made an arrangemen t to come and fix. The poor service unprofesionalism i received when i called was shockingly, i was even refered to some other electrical installer in my tiown to because Housten that answered the phone said they do not work on a saturday and that i can come and seee the manager on Monday if i have concerns . I then asked for the managers number of which i was told they cant give out numbers. I am so frustrated that this is the service form and accredited dstv installer i received. I am so aggrevated and grieved for this service. Multichoice should be appauled that these of people are maintaining their image and profesionalism. Its a disgrace ! i was treated with such uttered poor service. Ive been a dstv customer for almost 6 years and this is the service i received.

I am trying to cancel my service with DSTV and they have advised that they cannot do it straight away and i would have to wait an entire month. The only option, they have advised, is to not pay the account and then i would be charged the pro-rata amount at that stage only. I then said that would affect my credit profile to which they responded saying "yes it would"

I spoke to the manager on the floor and she said that she cannot cancel immediately and i would have to pay an entire month even though i will not be watching at all.

All of this after i was asked for the reason for cancellation, and when i said that i had fibre installed and i did not require their service.

I need help please.

WHAT IS YOUR STORY ?
I am having compact package for DSTV. I monthly pay around R400 whichbis fine. I havent paid for Jan month and paid 11 Feb 2020 and was supposed to pay R294, will watch till 25th. But I paid R450 and sent them proof of payment. 13th my account was blocked and I asked for reconnection. This kept going after every 2days of reconnection till today 29th. I spoke to Portia to reconnect, spoke to Ubuhle, spoke to Simangale Makhanya and asked to be referred to manager Immaculate who picked the missed was for Dstv for failing to attache my payment record. Kept been disconnected and referred to Manager Thando who tries her best too but did t stop. 29th got disconnected again and referred to Manager Sonia Govender from Mhlanga branch. I asked for further assistance as have been using my experiences and some of the customer cares decides to keep me holding and disappear. I asked for further assistance which havent received yet.
I got and sms which shows me owing them R804 later R754 later R524 and I am holding a compact. Never saw a compact been paid this figures.
WHEN DID IT HAPPEN ?
Since 11 Feb 2020 till today and I dont owe them
HOW DID YOU TRY TO SOLVE YOUR PROBLEM ?
I tried to ask for referrals to managers which seems they also fail to solve the matter and I miss what I paid for.
Ref [protected] Ref [protected]

I joined Multichoice last year in March 2019. I made payment on my account via the easy payment link. then i called into the call center to request for a debit to go off each month for my Dstv account. little did i know that i was asking for trouble. my account got debited twice at the end of the month, and they said nothing. i went to my bank and reversed both debit orders and pay the account manually. i then called into Dstv and requested that they take off the debit order mandate on my account i will pay the account manually.

After that i called and sent proof of payment to their accounts department. they said to me they can't pick the up the payment and are unable to link it to my account.

On the proof of payment my name and surname were on there the only fault is that the customer number was not stated. i asked my bank to send them proof of payment as well, confirming that its my account.

i have called them so many times, using my airtime and data to send proof of payments. till this day i have never received an answer. Instead i am getting calls that i owe Dstv R1800 and i haven't watched it in over 8 months.

I now want to sell my decoder but i can't cause of this lousy debt that i have accrued out of no where.

I need Dstv to call me and resolve this matter urgently.

contact details [protected]
customer number [protected]

I want to lodge a complain about the Company called Morops Project in Amandasig I went to them to for installation of DSTV which they charged me R450 without explaining to me about the call fee the came to my place twice only to find out my dish is faulty and I managed to get the working one this morning I called them to installed it they told me I must pay R450 again I feel that they are ripping me off so it means I must pay R900 for installation they are taking advantage of me as a multichoice customer .

We are working in this company .than we are no longer happy with this guy .we work hard Everytime but he doesn't take care of worker's we don't have uniform we use our own tools .he is paying us R35 per dish .he delay of payment.can multichoice tell us why should the company treat us like this.we are doing lots of money for this people but at the end we get nothing

Good day

I have called in several time regarding a DSTV account that was opened under my lost ID and I was referred to the walk in center here in Nelspruit but I did not get all the assistance I was look for, the account is still active so can you please assist me to close the account . and the lady at the walk-in center told me that 5people have opened account under this ID

Good Day,

Customer number - [protected]

I trust this email finds you well.

I am writing this email to you as I am receiving no assistance from the call centre or the management team.

So my husband is the account holder here, but I do the payments every month, so our payment date is the 2nd of every month and last month I made payment of R650.00 for the month of February via FNB internet banking.

I normally make payment around the 24-25th monthly but my payment date is the 02nd as mentioned above. Ever since I made the payment last month for the month of February my services have been disconnected every single week and then I have to call in, help one of the consultant trace my proof of payment, allocate it to the system and then reconnect my services.

This morning I woke up, my services were disconnected once again, oh and bearing in mind im on compact plus so the payment amount is R490.00, I paid R650.00... Anyway, I called in a few minutes ago and spoke to Msizi Reuben Malinga, who managed to pick up my proof of payment, and then advised me that I must pay an amount of R691.00 to reconnect my services and advised that from the 24th to the 24th is a month, however my payment date runs from the 2nd to the 2nd and the payment I made in January of R650.00 is supposed to cover me until the 2nd.

I then asked him why he is giving me a new payment date, why is he changing my payment date and he was giving me the same story of the 24th to the 24th and once again I will say that my payment date is the 2nd and not the 24th.

I then asked to speak to his manager, he put me on hold for a while, and came back to me stating that his manager advised that they will not speak to me but to my husband as he is the account holder, the more I explained to Reuben that yes my husband is the account holder, but I do all the payments, my husband does not have a clue what is happening with regards to the payments, I then asked Reuben to give me his managers details so I can speak to them directly and explain this to them, Reuben refused to give me his managers details.

May you please look into this matter and have my services reconnected, because I am definitely not going to be ripped off by paying R691.00 to reconnect my services when I have paid until the 02nd of March.

Awaiting your urgent assistance.

i have sent several emails to dstv to review my account but no luck .They say that i owe them R2891.00 of 3 months without payment of which i never used .Neither communication sent to me regarding the debt.The moment i stopped paying the services where services.till to date. I discovered about this debt when an agent called asking if i would like to use their services when i refused she asked me if am aware of the R2891.00 debt.Now im doing my own investigations only to be forced to pay for services i never used.

I've assistedby 4 consultant today regarding the wrong payment, I've send and Email with the proof of payments even now my account still suspended.

Spoke to different consultant, giving same information but yet no assistance.

Was assisted by Akasha, Sihle and Nompumelelo what a pathetic service recieved from those consultants.

I requested for a call back as when I call I deal with a different person.

I think it's about time I close off DStv and switch to WiFi

Annoyed Client
Modiehi

Date of payment: 15th February 2020
Client Number: [protected]
Complaint: Why does it take so long to do an allocation to the correct account ?
Description: Unfortunately my beneficiary reference on Internet banking was my old one: 86940 and a payment of R4000.00 was made against this. I sent a proof of payment to proofofpayment@dstv.com with the payment details on the 15th Feb. This mail was read by this department. After three phone calls to three different call centre agents from Monday 17th to Wednesday 19th and a Manager and a message sent saying that I must a payment of R4000.00 today (or I suppose get suspended?), my account balance as of today (19th Feb 10:09) still reflects that I owe R4000.00. Each agent verified the proof of payment and said this would be sorted in 24 hours.
Not great service at all from a supposedly first world company !

Last year I upgraded to Dstv compact, only happened for one month, I was downgraded to Dstv family, by who I don't know. Around December 2019, I tried to upgrade again via self service channels and upgrade has been pending since. I decided not to pay the premium for that month since my dstv just stopped playing. The whole of January 2020 I did not pay until month end when I payed the amount they said I was owing, I called and asked for the reconnection. The lady who was helping me then said that the options are grayed up she can't help me, she said that she will escalate the matter to her supervisor who will get back to me within 24 to 48 hours and help me, no call received. A few days later the was no more signal, even channel 100 was not playing. Called so. Someone to help with the signal, it was resolved, and right then it still appeared to me as if I'm owing. I paid the balance, called them again, the guy I was talking to guaranteed me that no matter what this gs will be OK in the next hour. But they didn't. I called in two days later which is today, the query is "escalated" again. Like now, I have lost hope at all with dstv, they lack consistency, no customer care at all, they don't follow up on us, the month is almost over next month I will be paying /owing another premium. It is really not fair on us. All I need is reconnection and upgrade, that's all.

DSTV - pay for Price Lock without receiving a decoder and did not consent.

We were existing DSTV clients and had to replace our decoder.
We saw the Price Lock Promotion and send a sms.
My husband was contacted by the Price Lock agent, the lady however phoned him back and informed him that he didn't qualify for the Price Lock Promotion due to the fact that he didn't want to provide his banking details telephonically.
We went and bought a new decoder at Hi Fi Corp.
Oct and Nov 2019 - R1 800 (double the premium) was deducted from our banking account, since then an additional R99 gets deducted for Price Lock!
How is that possible? The Price Lock agent specifically phoned my husband to inform him that he did not qualify for Price Lock Promotion, we bought our own decoder!
In sort:
1. There is no mutual agreement/contract between my husband and Price Lock (please listen to their recordings)
2. We did not receive a decoder from Price Lock/DsTv, we bought our own and paid R1800 for the latter at Hi Fi Corporation.
I contacted DSTV on numerous occasions, but with no avail.
Please assist:
Client: Dr PW Lombard
Customer nr: [protected]
Contact details:
e-mail: [protected]@lantic.net
Cell: [protected] (Wynand)
[protected] (Louise - spouse)

On 2 january 2020, I wrote to dstv help to request a downgrade of my package from dstv compact to dstv access. On the same day, I received a response stating that "we have scheduled a downgrade of services to dstv access for 01/02/2020 as requested." on the scheduled date, the downgrade did not take place. I resent an email follow up on the 1 february 2020 for a downgrade. I received feedback from daniel thwala on the same day stating "please make a payment of r242.97 to activate dstv access on your account." I made payment but the downgrade was not done.

Good Day
I phoned multichoice to find out how to cancel subscription June 2019. I was told to phone 5 working days before month end. After more than and hour I cancelled it on the 19th July 2019. The cancellation fee was in my account they never deducted it. I did a change of ownership in August 2019 on my Explorer. The new owner also asked if I have any outstanding fees they told her no. I was contacted by Blake and [censored] Attorneys on the 13 Sept 2019 about outstanding money. I told the lady that phoned me, that Multichoice never deducted the cancellation fee from my account. So I did made the payment and sent it to Blake and [censored] and they told me everything was in order. 1 October 2019, 9 Dec 2019, 2 Jan 2020 Multichoice deducted money for the debit order. I have to pay the bank fees because I do not have the money in account. I am living in Australia since 3 October 2019. So how do I stop Multichoice from debiting my account!