MultiChoice Africa / DSTV

Hi my name is Songezo Dazela, smart card number > [protected]. I spoke to a guy by the name of Thembinkosi Mankumbi on the 20/03/2020 (call ref [protected]/i21) so to check how much I owe to reconnect so he told I can pay R200+ which will keep me going until the 27th which is my normal due date or I pay the normal amount which is R519 plus R50 reconnection fee then I will pay next on the normal date which is the 27th but today 01/04 my account is suspended so I call again Anchane Geswindt picks up and I put my story and she tells me owe R274 for them to reconnect then she says again my account is on a minus of R220+ so my question was to her why am I being disconnected but I have money in my account? she replies it's not enough hence I was told by the previous agent my next due date will be on the 27 April. I want you guys to pull the recording of my first call with Thembinkosi and send me a link on my email I need and you guys must reconnect my dstv and you owe me today's viewing 01/04/2020. your online services are useless

I have paid my subscription fee in full and yet I'm not able to enjoy the channels I have paid for. I am beyond irate. Self service is an absolute joke. Just clearing a simple error has cost me more than R120. I've had to hold 3 times for 10mins then 11mins than 15mins to be assisted and then I get reinstated on a package I have never even been on. I can definitely say Multichoice and Dstv have the crappies service.

My name is Susanna Petronella Kellerman and my I.D. is [protected]. My customer no. is [protected]. I am very unhappy about the 10% increase in my monthly payment as the inflation rate is less than 5%. I am 82 years old and find it difficult to afford such a high increase. Furthermore did you say that the increase would be effective from the 1st of April but you have already increased it from the 1st of March. I am thinking of cancelling the dstv especially as there is such a high percentage of repeats.
S.P. Kellerman

I have upgraded my package n the consultant who assisted me decided to STOP mt PVR option.. it is very frustrating because i have paid the extra R99 for recording, pause options yet i am not getting the service... the watsapp option is useless because it does nt offer the PVR option. I hav been trying to contact the call centre for 2 weeks with no success.. I URGENTLY NEED THIS ACTIVATED NOW!

MY ACC NUMBER [protected]
Contact [protected]

Cust nr [protected]

Dear DSTV

I signed up for your Black Friday Price Lock Special of R549 x 12months on the 29th of November 2019. This contract includes 2 decoders plus free installation.

My first negative encounter with your service was that the installation only materialised on the 8th of January 2020 after more then a month of waiting. On the 8th if January 2020 my service was also activated.

When I signed up for the new Pricelock contract(29/11/2019) I requested for my old service to be cancelled. A week later I received notice to make a payment of R322 which I then made on the 9th of December 2019 all whilst having no service.

A week after my service became active(08/01/2020) it was cut off for none payment, I called Dstv and referred the agent to the payment (R322) I made on the 9th of December and it should show as a credit because I had no service as of the 29th of November 2020.

After numerous complains and telephone calls I had the service back on for about 3 or 5 days but then again it was cut off.

On the 30th of January 2020 I tried to get my service back on again but there was an amount requested from me to which I disagreed as there was a credit (R322) from the 9th of December that covered for January's service. I then was referred to a supervisor Mr Calvin Govender who said he would help to sort out the situation but I will need to wait till the Friday(31st of Jan) or the Monday (3rd of Feb) for the finance department to sort out the account. Then I will be informed of what amount I should pay to have my service restored. All this time I had no service as they could only restore the service once the account has been sorted out.

I needed to be away for three days for business from the 3rd till the 6th of February and during this time heard nothing from Dstv.
I returned home and checked my DstvWhatsapp today and saw the payment of R878 is needed to restore the service. I then phoned Dstv and asked why is it that I should pay so much after the supervisor Mr Calvin Govender said he will try to solve this account and bring it to the normal monthly payment. Still I could not solve this very unpleasant problem.

Could you kindly solve this problem for me.

Thank you
Carlisle Africa

TWITTER COMMUNIICATION with DSTV CARE( a misnomer)

Hi Dstvcare I am still waiting on a response from you after my last communication? Feb 21, 2020, 1:24 PM
@carlisleafrica We have forwarded your query to our Technical Team and we will give you feedback once we have a response. We currently working on the account, we will give you feedback once we have a response. We prefer this process, instead of giving you unverified information
Feb 21, 2020, 1:56 PM
Its taking forever? Thank you in any case.
Feb 21, 2020, 1:59 PM
Still waiting Thinking face
Mar 3, 2020, 7:06 AM
@carlisleafrica We hear you and we apologise for the resolution delay. The turnaround time is not usually this long. We are working to resolve your issue as quickly as we possibly can. Your patience thus far is appreciated.
Mar 3, 2020, 7:47 AM
Still waitingThinking face? Mar 12, 2020, 3:39 PM
@carlisleafrica Apologies for the delay. We have re-escalated the issue to the relevant department. Mar 12, 2020, 3:55 PM
How long would this take as I am waiting 3 months for a solution. Mar 12, 2020, 4:43 PM
@carlisleafrica We have escalated today again, please bear with us.
Mar 12, 2020, 4:51 PM
Can you believe another 9 days passed and I still have not heard a word from DSTV - maybe its time to bring Hello Peter in and see if they can assist me with this long drawnout problem I have been patient but have now reached its end Mar 21 2020 Sat 1:01 PM
@carlisleafrica Has the Price Lock team not contacted you yet? Mar 21 2020
Sat 1:13 PM
Nope Mar 21 2020 Sat 2:20 PM
@carlisleafrica Kindly note that we will reescalate to the Price Lock team to give you a call because they are the only ones who can work on your account. We do apologise for the delay Mar 21 2020 Sat 2:34 PM
Mar 21 2020 Sat 2:35 PM
@carlisleafrica Awesome. ? Mar 23 2020Mon 9:24 AM

I HAD ZERO TELEPHONIC OR EMAIL CORRESPONDENCE FROM DSTV

I have had DSTV for 10 years and downgraded to the basic R29 package in january this year due to financial reasons. DSTV then sent me smses offering the next package at R75 (R30 discount). Twice they sent the message, twice i replied yes. They did not upgrade. Called the callcentre they couldnt help as they said they were not even aware of the promotion. I then took to sending my complaint on fb messenger and i can send yiu screenshots of the communication. After many weeks of back and forth it was finally upgraded this week and then 2 days later disconnected as they say i havent paid. In all the years i have had DSTV payment has been via debit order. Now they tell me i have an outstanding balance. I requested that the service be cancelled and am told they cannot. Please help me. I dont want the service discontinued and i still owe money. I need it cancelled. Thank you

Good day

I've been calling you for 2 months about my pricelock compact that was supposed to be R549 and now I'm over R800 +... I went to your offices in Randburg they told me they will update my account but still I've paid R1018.. On 27 March 2020 and on 13th March I paid R540.26.

Please I'm tired of going up and down running to your offices. While I don't get help is either you sort out this issue or I'm taking further steps

Pleasure Lenyai
[protected]

I requested the service of an installer to come and repair my dstv extra view. The rooms decoder is only playing channel 100 and can not pick up the other channels. The rooms decoder keeps on saying waiting for primary decoder. I requested the service of one Mr Peter with the company called WORLD SAT DSTV Technicians and he charged me R625 for repair and beat splitter. The decoder only played for 3 days in the room and still is not receiving signal from primary decoder.. Up until today, I have been requesting calling and messaging him to fix it... He said he was going to come on 2 occations however never came up until today... His contact details are [protected]@gmail.com and [protected]. This is unacceptable fraudulency is a crime, taking money from people and not rendering proper service is a crime. Thank you Ms Jaffa

Call ref: [protected]/I 381 - agent Loleca confirmed telephonic that DSTV multichoice had a system problem when launching debit orders for March 2020. DSTV did not deduct my account, DID NOT communicate with me to inform me of any problems. 13/03/2020 14:45 I got disconnected without warning. I made 6 calls to the call center, NO AGENT can help me, tells me my query will be escalated to the financial department they will phone me back in 2 hours, never happened. I transferred the money electronically more than the amount owed, confirmed that is shows on you system, but still the system problems gets the benefit of the doubt as no one in dstv payroll can re-connect me.

I need this sorted out now ! This is no way to treat your paying clients ! This is against my consumer right, you are violating my rights as a paying customer with a loaded debit order arrangement !

Sort this out or I will take this matter further legally !

Jacqueline Spiers
ID nr: [protected]
Customer nr: [protected]
Tel nr: [protected]

Iam so frustrated with the amount of inconsintant and lack of customer care i recieved on Multi-choice.
I changed my payment dates from end of the month to 15nth of each month february, recieved sms [protected]) that i have to pay i personaly wena to your offices (Maynard Mall) Cape Town and i was told it was just an error I actualy dnt owe anythingi have moneny on my account wich is R154 .They dissconected my DSTV the following day i hade to call again for you guys to open my subscription telling me the same thing that its an erro i actualy have money on my account .Todaty 12 -03-20 my DSTV is disconnected i had to wake up 7:30 nd try call the customer care since my 4th call wich was 8: 45 no one had an proper explanation all iam told is i owe R708 when i try find out how we came to that amount they changed to "no i actualy owe R113" .My question is whos fault is that because i was never told that initailly and for as far as i know my accont had R154 so where is this money coming from ?... The last guy i spoke to 8:45am said the managers is still at the meeting for the escalation of this matter, they will get back to me I have been waiting since..
Spent alot of effort and airtime tryng to be petiant but Mult-Choice chooses to be Mult-ignorent ..

Pheliswa Sigqumo
[protected]
[protected]@gmail.com

I joined DStv in November 2019. The package I signed up for was the DStv Premium Explora (24 month contract) package. This package includes that I get ShowMax included free of charge.

Since I have signed up, I did not ever get access to ShowMax, because, the self-service function on the website, the USSD channel, the WhatsApp line and even the call centre auto attended cannot recognize any of my account details. I always need to speak to a consultant and only they are able to pick me up on the system. I've connected with your call centre numerous times to assist me. Nobody is competent to assist. No-one.

DStv, you are not giving me what I am paying for, which is in breach of the contract. If you cannot get this sorted before my next premium, I will stop paying for the service. There will be no need to cancel my contract as the contract is in effect already cancelled by you due not delivering what you are getting paid for.

As a premium subscriber for over 10 years, its disappointing to note the quality of programmes available on Zee TV - there is constant scrambling and disconnection, and most times the screen just freezes.

Can something please be done about this. Attached are screen shots of the screen freezing for over 15 mins amidst screening and the scrambling that constantly happens.

Ms N Singh
[protected]

I recieved the below message stating that I can get the the deal for the price lock price. I forst of all messaged them and got no cal for a week. I messaged again on the 27th of Februaury and then got a call from them. They stated that they had run out of the stock and now the deal is R949 x 12 months. I said I wasnt happy and wanted the deal they offered. The lady said she would call me back with an answer. A week went by and eventually someone called, asked for my ID number and then said the deal is noe R949 x month. I told her about the messaged I recieved and that I have proof. She then said she would escalate and call me back...bo one has called me back a week later. All I would like is the deal that was offered to me via sms that I replied to immediately. See message below

Light up your entertainment with DStv Premium Price Lock & pay only R799pm x12, with no Price increase for a year. Offer includes DStv Explora, Premium subs, installation & WiFi Connected. Interested? SMS "SAVE" to 31442. T&Cs apply. Reply Stop to Opt Out

The multichoice dstv installers in Kriel
I asked multichoice dstv Kriel to please come and assist me in installing an extra view at my address. These guys came to come and assess the problem of which they said they are able to fix . its been two weeks already that i am struggling with them to come and actually get my extraview up and installed . I phoned them on 5th March 2020 to ask why arent they attending to my problem, they told me that they are not available for thursday or friday but that they would come out on the 7th March 2020 to come and fix my dstv finally at 10 o clock, its 12 o clock now they still havent come. I phoned them a hour and a half later explainin g that i am still waiting on them to come an resolve my issue that they have made an arrangemen t to come and fix. The poor service unprofesionalism i received when i called was shockingly, i was even refered to some other electrical installer in my tiown to because Housten that answered the phone said they do not work on a saturday and that i can come and seee the manager on Monday if i have concerns . I then asked for the managers number of which i was told they cant give out numbers. I am so frustrated that this is the service form and accredited dstv installer i received. I am so aggrevated and grieved for this service. Multichoice should be appauled that these of people are maintaining their image and profesionalism. Its a disgrace ! i was treated with such uttered poor service. Ive been a dstv customer for almost 6 years and this is the service i received.

I am trying to cancel my service with DSTV and they have advised that they cannot do it straight away and i would have to wait an entire month. The only option, they have advised, is to not pay the account and then i would be charged the pro-rata amount at that stage only. I then said that would affect my credit profile to which they responded saying "yes it would"

I spoke to the manager on the floor and she said that she cannot cancel immediately and i would have to pay an entire month even though i will not be watching at all.

All of this after i was asked for the reason for cancellation, and when i said that i had fibre installed and i did not require their service.

I need help please.

WHAT IS YOUR STORY ?
I am having compact package for DSTV. I monthly pay around R400 whichbis fine. I havent paid for Jan month and paid 11 Feb 2020 and was supposed to pay R294, will watch till 25th. But I paid R450 and sent them proof of payment. 13th my account was blocked and I asked for reconnection. This kept going after every 2days of reconnection till today 29th. I spoke to Portia to reconnect, spoke to Ubuhle, spoke to Simangale Makhanya and asked to be referred to manager Immaculate who picked the missed was for Dstv for failing to attache my payment record. Kept been disconnected and referred to Manager Thando who tries her best too but did t stop. 29th got disconnected again and referred to Manager Sonia Govender from Mhlanga branch. I asked for further assistance as have been using my experiences and some of the customer cares decides to keep me holding and disappear. I asked for further assistance which havent received yet.
I got and sms which shows me owing them R804 later R754 later R524 and I am holding a compact. Never saw a compact been paid this figures.
WHEN DID IT HAPPEN ?
Since 11 Feb 2020 till today and I dont owe them
HOW DID YOU TRY TO SOLVE YOUR PROBLEM ?
I tried to ask for referrals to managers which seems they also fail to solve the matter and I miss what I paid for.
Ref [protected] Ref [protected]

I joined Multichoice last year in March 2019. I made payment on my account via the easy payment link. then i called into the call center to request for a debit to go off each month for my Dstv account. little did i know that i was asking for trouble. my account got debited twice at the end of the month, and they said nothing. i went to my bank and reversed both debit orders and pay the account manually. i then called into Dstv and requested that they take off the debit order mandate on my account i will pay the account manually.

After that i called and sent proof of payment to their accounts department. they said to me they can't pick the up the payment and are unable to link it to my account.

On the proof of payment my name and surname were on there the only fault is that the customer number was not stated. i asked my bank to send them proof of payment as well, confirming that its my account.

i have called them so many times, using my airtime and data to send proof of payments. till this day i have never received an answer. Instead i am getting calls that i owe Dstv R1800 and i haven't watched it in over 8 months.

I now want to sell my decoder but i can't cause of this lousy debt that i have accrued out of no where.

I need Dstv to call me and resolve this matter urgently.

contact details [protected]
customer number [protected]

I want to lodge a complain about the Company called Morops Project in Amandasig I went to them to for installation of DSTV which they charged me R450 without explaining to me about the call fee the came to my place twice only to find out my dish is faulty and I managed to get the working one this morning I called them to installed it they told me I must pay R450 again I feel that they are ripping me off so it means I must pay R900 for installation they are taking advantage of me as a multichoice customer .

We are working in this company .than we are no longer happy with this guy .we work hard Everytime but he doesn't take care of worker's we don't have uniform we use our own tools .he is paying us R35 per dish .he delay of payment.can multichoice tell us why should the company treat us like this.we are doing lots of money for this people but at the end we get nothing

Good day

I have called in several time regarding a DSTV account that was opened under my lost ID and I was referred to the walk in center here in Nelspruit but I did not get all the assistance I was look for, the account is still active so can you please assist me to close the account . and the lady at the walk-in center told me that 5people have opened account under this ID