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Morrisons

Morrisons review: Foul language used by a member of staff

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1:28 am EDT
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On the 26/9/2023 I went to Morrisons supermarket at 26 Victoria Parade, Northampton.

I purchased a bottle of Flash spray which was priced at £2:49p.

The Flash spray on my receipt showed I had been charged £3:50p so I went to the customers service desk to get a refund.

The lady on the desk said she would go and check the price on the shelf and came back 5 minutes later with a price tag of £3:50p and shouted at me "I have had to walk to the other side of the supermarket to get this and now I will have to walk back again to replace it, so don't come bothering me again" [I have left out the foul language used by this member of staff]

I then returned to the shelf where this Flash spray was and manged to get another member of staff to confirm this price of £2:49p and she accompanied me to the customers service desk to confirm the price was £2:49p.

I was given this £1:01p refund and told "You have got your refund, so now get out of the supermarket or I will get you removed".

All the above foul language was witnessed by 2 ladies who were sitting in the small café near the customers service desk.

I have also posted my complaint on a site called Nextdoor and I have received 78 messages of support, 5 of which have had this same foul language used to them by this same member of staff.

Desired outcome: I do not want an apology from this Northampton store

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