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4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:35 pm EDT

Microsoft I can not login into my email

I have created an email and this is the correct email: [protected]@prontonmail.com. and as a second email in case of problems was provide the following email. [protected]@hotmail.com, it work when you email me in regards my email

I tried many times first the passwords was not right, them it said the credential are not correct, I did use this email by sending 2 email to [protected]@hotmail.com, but after I tried to login the password did not work. neither the credential

I have tried to reset the passwords it does not either work I tried to created an email with the same name: [protected]@prontonmail.com IT SAID THE EMAIL ALREADY EXIST

Microsoft always control my emails, change the the names, the passwords that is invasion of privacy, hacking all my emails but it works if you email to this address,

Please help me to logging into my email

Nohemy Cunningham

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2:51 am EDT

Microsoft About scam

The sum of 800, 000 pounds has been awarded to ur mobile no. In microworld office mobile draw. To claim, send ur name and age to this email: [protected]@outlook.com... I want to know what is this?

Desired outcome: [protected]@gmail.com

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8:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft Microsoft won't let me reset password and won't verify who I am

I purchased a new cell phone on Monday, emails didn't transfer, couldn't sign into my email account, couldn't get it to accept password. I have paid $21.95 for a Microsoft service account since the late 1990's. I have had the same email account since the 1990's. I have gone to several businesses trying to get my password reset. I have spent hours and the past 4 nights on the phone with customer support trying to get this resolved. I have summited numerous Microsoft recovery requests trying to recover my email. I have had to create a new email account to even receive emails from Microsoft telling me they can't verify who I am. Microsoft for at least 20 years has had no problem verifying who I am, accepting $21.95 each month from my credit card. I have answered security questions, submitted emails, given them the name of the account I have with them, etc. They reject every recovery form that has been submitted replying they can't verify who I am. I have been given case numbers, customer support has tried to resolve this to no avail, any support would be appreciated.

Desired outcome: Recover my email and be able to get my email on my new cell phone

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6:01 am EDT

Microsoft AOL Comment Boards.

Whenever I attempt to post a comment, it automatically gets rejected. That notice pops up on the screen in about 18 seconds, "Your comment has been rejected" Even though I post something as simple as, 123, or testing, or just one dot, they all get rejected for no reason. This started a couple days ago. I would like the return of normal functioning on comment boards, and an explanation on why this happened to begin with. I don't recall posting anything offensive, racist, or derogatory.

Desired outcome: Return to normal function of posting comments.

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8:08 am EDT

Microsoft Outlook / 365

purchased a new dell laptop, could not load my outlook email. I started to receive numerous security alerts. So I called Microsoft and they transferred me to someone that offered to help but I had to signup for support @ 46 bucks a month.
Very poor customer service !

Desired outcome: get my email

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3:50 pm EDT

Microsoft Microsoft word

Microsoft keeps changing my font color to green every time I download a copy to my computer. It's becoming so hard to find a job because of this issue. The picture shows the top green save into my Pc with the color green unauthorized by me . This is a very important situation and needs to be escalated for resolution. I have a car payment to meet and I cannot do anything without employment.

Desired outcome: Please gather my information and fix this because it is jeopardizing me into seeking employment

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9:16 am EST

Microsoft Award winning

I got email that i won [protected] pounds

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4:31 pm EDT

Microsoft Cannot get updates from microsoft on new computer/windows 10

I got a new tower Dec '20, Windows 10. I am getting need to update messages from microsoft daily and I have tried to log in to what would have been the email @live.com every month since hooking the tower up. To date, I have still not been able to do that because I don't know my password. I have not used that email for over 10 years, if I even did use it then.

I have tried having a code sent. Repeatedly, and thought it was not coming through due to the 'net carrier having a spam thing. But today managed to get their help desk to try to help and they went through all of the 'spam' emails and not one single one has ever come through from microsoft. Ever. Even though I have been told 'one will be sent if we verify' over and over.

I have message microsoft on fb, spent all weekend going back and forth trying to get help with no results. Given an email by them that starts with the @ symbol only. Been given links that have nothing there.

Finally went and found 'support' and got robo thing that asks questions and they could not help me either. Then got sent to an online 'support' that was full of all sorts of tech talk but not one bit that I could understand, or would work when I did grasp it.

Finally got to another site to try to get my account opened back up, and no place to inform them I do not know my password from 10 years ago nor did I have any idea who I might have e-mailed nor did I know what might have been in the subject line either. They sent a code but of course since I don't know anything? They said couldn't verify my account.

I requested another code and this time there was a security question that I did answer. So will see. But doubt this will do a darn thing either.

Multi billion dollar company and their customer service pretty much is worthless. This should have been an easy fix.

Desired outcome: I want someone to do something to get my account back so I can get the updates they keep yelling about..

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3:43 pm EDT

Microsoft Microsoft Account

My roommates boyfriend altered my Windows accounts and Google accounts. He added himself in the personal info and contact info. I have screenshots of it, now he has stolen my roommates laptop that has all of my info on it. Help!
His name is Greg Adams, his cell is [protected] and his email is [protected]@yahoo.com.
MY PHONE # is [protected]. That's one of my accounts he did that to. See pictures below. I need halo ASAP

Desired outcome: I need proof to go to police and I need to reset all of my accounts

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5:24 pm EDT

Microsoft Office business standard

Purchased Business Standard in March, but installing hit a problem due to having a personal account. I could not use the same phone number. Now my personal account is over and I have a product that I can't get into and online support sends me in a loop and calling just tells me to put my phone in and try again. Do I uninstall everything and try again. And if so will I be told that product key was used already and so buy another one? Or will I be told now you can put in 3 other computers? Been trying to find the answer for 5 hours and my business is going suffer if not fixed by Monday. I at a point I want to slam head against the wall until it cracks open. I NEED HELP.

Daniel Miller
Greenpoint Thermography
[protected]
[protected]@greenpointthermography.com

Desired outcome: A phone call from Microsoft

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7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft WEB Site

The bias news information you show each time I open your site is so fictitious that it must be treated as Un-American Propaganda. If there is one true American working for your fake operation, I challenge them to open your site and not find something (every time) in favor of Biden and his traitor administration versus the usual negative jargon about Trump's?
80 Million people (after all the election audits are in, that number will be close) loved what Trump was doing for AMERICA and we all know we were cheated out of this election.
Like all the fake news and Un-American publications, I'm sure you'll ignore this complaint; but remember, there's only one United States of America.
Buz

Desired outcome: Logical, honest response.

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Mr. Helpful
Los Angeles, US
Jun 16, 2021 9:53 pm EDT

I like the Microsoft website. I go to it several times a day.

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11:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft Office 365

Unfortunately, my issue stated in the last couple of weeks and it involves verification when I forget or have to change a password. Communications from your customer service group is not getting to my telephone number
[protected] or my email address, [protected]@gmail.com.

Last week the same thing occurred when the customer service group sent bogus verification codes and I have collected all of the emails from the Microsoft Management Team in sequence. Coincidentally, I met some Microsoft officials out in Chicago when the office was in Chicago.

I can not understand why the management style of the present customer service group operating now is so different from the real Microsoft officials that I met in Chicago. I suggest that communications between the customer service group and office 365 customers be monitored for consistency .

Within the last two weeks I have received at least four bogus verification codes sent to me by customer service. Why is Microsoft hiring individuals who are not computer literate? email [protected]@gmail.com. phone [protected]

Desired outcome: Stop asking me for verification every two or three days. The procedurre used now will cause errors from your customers.

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1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft Scam email

I received this email today. Please confirm it is true or fake?

Delivery approval of your winning prize
Inbox

Micro Anniversary England
10:04 PM (21 minutes ago)
to me

MICROSOFT® (UK. Regional Office)
First Floor, House 102.
Microsoft Building, 40 Rye-croft Way,
London, United Kingdom.
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@hotmail.com

Dear beneficiary:

Delivery approval of your winning prize

It's to inform you that your Microsoft Award winning fund of 800, 000.00 Pounds, is still under our custody as unclaimed fund, and it's ready to deliver to you as soon as we confirm your readiness.

Further to the board of director's meeting conducted today regarding the delays involved in releasing your prize, we have come to conclusion that your payment should be delivered to you accordingly through our British Diplomatic Cash Payment System (B.D.C.P.S)

This is a process where you will receive your winning prize in CASH through our Senior Diplomat who shall be coming to your country for the final delivery of your prize money.

In view of this new development, kindly reconfirm the below information's as soon as possible to enable us to complete the final delivery arrangement

Fill this Verification Form and send it back to us as soon as possible

1. Your full names:...

2. Your full address:...

3. Your date of birth:...

4. Your nationality:...

5. Your country of resident:...

6. Your current city:...

7. Your occupation:...

8. Your sex:...

9. Your marital status:...

10. Your email address:...

11. Your direct mobile number:...

12. Your alternative mobile number:...

Declaration:

I_____________________________ hereby
Declare that the above data are true and that my claims' agent shall act as a facilitator in the sending of the total fund to me.

Date _______month__________year___________

(your full names)______________________

Congratulations once again from the entire staff of Microsoft Anniversary Company United Kingdom.

Note, you still have the chance to claim your fund through a telegraphic wire transfer by contacting our Bank via email: [protected]@hotmail.com with your complete details.

E-mail: [protected]@hotmail.com
Contact Person: Dr Alex J Marcus
Divisional Director of Remittance

Payment of your winning funds shall be released to you within 72 hours upon the confirmation of the above information's. Feel free to contact the undersigned for any clarification or assistance that you may require.

A scanned copy of your valid identity card either your driver's license, international passport or your national identity card will also be required to enable us to complete the delivery process.

Note: any unclaimed prize will be returned to the treasury of Microsoft Anniversary Company after 14 working days. You are advised to keep your winning details confidential to yourself and not to share it with any individual or firm which may give a room for double claiming as it may result in cancellation of your prize.

Once again, congratulations on behalf of all our staff.

Warms Regards to you and your family members.

Kind Regards,
Name: Dr. George Owell
(Prize Administrator)

============================================================================================================================================================================================
Disclaimer:

This message may contain confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of e-mail transmission. The Microsoft® Company does not take responsibility for Our users' personal views.

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2:53 pm EDT

Microsoft YOUR QUALITY OF SERVICE AND CUSTOMER SERVICE IS EXTREMELY HORRIBLE . I've had nothing but issue after issue .

It's simple My wife who is " FEMALE " with the google email [protected]@gmail.com, her name is Kyle Clanton my name is Mr. Jerry Clanton her HUSBAND I AM MALE for whatever reason someone or somebody is/are confused . Please correct . Its causing major major major problems . This chat talk to agent whatever its suppose to be it has alot of glitches . Again why have these services if they don't asist properly they you think they shoud . I.m "A VETERAN" A PROUD VETERAN . This is extremely sloppy for this type of organization but what else is new I'm ONLY A VETERAN .

Desired outcome: FIXED . With a COMPLETE SWEEP OF ALL MY INFO . IWANT TO START FROM GROUND ZERO. I'VE HAD THIS HP FOR A SHORT TIME.AND BY THE I'M STILL ON HOLD FOR ATLEAST 1/2 hr to 45min

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6:45 pm EDT

Microsoft Surface

I requested a replacement for my miscrosoft surface since it was under guarantee and I had paid for its protection. I received the surface on the 10th and returned it on the 18th of April. I was charged for it even though I retuned it before their 15 day deadline. I was credited the money and now every time I call because they place the money on hold on my account they tell me it will be resolved in 24 hours due to a systems glitch.
I have had three promises of resolution only to find out that after they resolve it they immediately place a hold for the same amount on my bank account. This has occurred three times and every time I call them I had do so multiple time because they hang up on me

Desired outcome: Stop placing a hold on my account.

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9:03 pm EDT

Microsoft Mega poker/texas holdem

Playing poker, had 42M M lost 20M chips reupped with 11M chips I increased my chips at that table to 30M chips. myself and two other players were left at the table so I switched to a fuller table where I bought in with 30M chips. I won several hands and had over 50M chips in my bank so I quit the game, and signed out, I logged on to play three days later, and was told that I did not have enough chips to play at that table. I checked my bank and all I had was 1.500.00 chips, How is it possible for my account to be emptied? I should have had at least 60 or 70M chips in my account. I wish I could be exact but it was late and I just logged off for the night, I knew that I was ahead for the night
.

Desired outcome: I want to get my chips back

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2:29 pm EDT

Microsoft Solitaire

I am outraged at the new "game" on solitare in which a small puppy is trapped in a sewer with a shark about to attack. The puppy wimpers as the "game" fails. This is totally unacceptable to use illustrations such as this in a game format. Basically killing the puppy. I demand that this "game" be removed at once or the graphics changed. I am on level 846 so I have been playing for years and have been subjected to the ads for games. But by far this is the most outrageous "game". I refuse to play and have shut down solitare because of this.

Desired outcome: Removal of this "game" of drowning the puppy

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11:02 am EDT

Microsoft Solitaire

I just saw a new advertisement for a game on solitare. It is a small dog who is trapped in a sewer with a shark threatening to eat the dog. I am outraged that this type of violent behavior against an animal is acceptable in a game format. I demand that this advertisement be removed immediately. No animal or person should be a game piece to be shown to be injured or hurt. What are you thinking? Even the small whine of the distressed dog is unacceptable. I am so upset with this ad, I can hardly type. I expect this "game" to be removed immediately,.

Desired outcome: Removal of the game involving a dog being trapped in a sewer and being threatened by a shark.

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4:18 pm EDT

Microsoft Outlook

Outlook [Case #:[protected]]
Microsoft Support [Case #:[protected]]
Microsoft Support [Case #:[protected]]

Your Outlook service is useless.

My original Microsoft request was to help me recover my send/receive emails through Outlook which stopped 10 days ago. Your tech tried to help with a remote screen grab and couldn't fix it so he helped me connect to Outlook to fix it. (The original tech was very good and helpful.)

Outlook techs have been a disaster. I have been dealing with them for 8 days. One reply by email every 24 hours is how they answer me. Their answer today, doesn't even make any sense. I can't get emails through Outlook which is why I am leaving Outlook at the end of this month and not renewing. All answers from them have been vague or unhelpful or confusing. That's not help.

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10:10 am EDT

Microsoft Windows

I have been using Microsoft Windows for many years. Now when I have a problem I cannot get phone support-because you decided to stop it awhile back. But I have found "chat support" is not very good either. I was just told I was 10th in line to talk to a person. I do not understand why your service is so shoddy-especially when your competitors like Charter Spectrum keep getting better and better. I would request a phone call to talk with an agent. My number is [protected]. I know by providing this number it will probably get "intercepted" by a scammer which I don't understand either-Your services should be more secure.

Desired outcome: A Phone call with an authentic Microsoft Agent.

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Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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