MGM Resorts International — online blackjack classic touch - mgm
While playing on line MGM - over the mobile app - the game black jack classic touch on line on Dec 3, 6, 7 and 8, 2019 several errors kept ocurring in the nature of the display and the outcome. For example - my cards in the display were a 7, 3 and 10 for a total of 20. Before i was allowed to even select stand, the computer display indicated the word "bust", even though i did not go over. i have pictures of screen shots in support. Upon contacting customer service with approximately 10 emails includinng the screen shots, they indicated that they investigated the matter and would not adjust anything per my request. The sequence ID in the computer backup indicated another card was selected even though i did not. The display cards were correct. The sequence ID and total listed in the screen shot was wrong. I have no problem taking a polyograph on everything stated. The system is probably not only cheating me, but it must be cheating others. Your customer service has all the screen shots and information to properly investigate, other than the fact that they never spoke to me over the phone once they had the information. They stated that they investigated it thoroughly. But they couldn't have done so with the result obtained, and they should have spoken to me to discuss what occurred. Customer service constantly pointed out irrelevant points of the system and comments like "stuck games" that i never mentioned or thought was the problem. They mentioned a random generator which isnt the issue either. This is not a question of whether i am right. I know i am and i have the proof. This is a question of who is responsible for the mistake, and who is hiding it. i'm not stopping until every legal avenue is exhausted. No casino should get away with this. The first step i understand is filing this complaint with your website before going to the NJ gamimg commission with the dispute form there, which must be accompanied by this complaint form. You can contact me for any other info on cell at [protected]. MGM customer service on line has all info as well. At this point the money in the game at issue for me is not the issue, except in the form of punitive damages to MGM for running an online game that is stealing from the public, and that their customer service is either inept at getting to the truth or is intentionally avoiding it. This needs to go much further than the complaint level at this time.
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