MGM Resorts International reviews and complaints 1
View all 150 complaintsMGM Resorts International - mlife rewards not being honored
At MGM Northfield Park Ohio the High Limit Bar is closed due to Covid which I understand. However, when I presented my Gold card at the only bar open Neon Lounge the bar maid told me they are not honoring the car for lower drinks. I asked to speak to a Manager who proceeded to tell me that nowhere does he have to provide Gold members with lower priced drinks at any time even in High Limit Areas and the prices are what they are and he is aware of how unhappy clients are. I explained that we spend a lot of money to earn our status to get our benefits and this is not fair to us. We are coming out in a pandemic spending our money supporting their jobs and this is not how we should be treated. He said he was sorry but that's how it is. With this experience, I will take my money to Jacks Casino where they do honor my status and give me reduction in drink prices on the floor with their Library (High Limit) closed. Thanks but no thanks card number [protected]
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