I made a reservation for Found Hotel in San Diego for August 30, 2019 arriving at 10 PM, since my flight from Hawaii won't get there until 9:30pm. We needed a short 5-hour stay because our connection to another vacation would start until the next morning.
I paid a cancelation protection of $2 so I can get my deposit back if I cancel within 48 hours.
On August 28, 2 days prior, at 2:30pm Hawaii time, I was at a Marina waiting for a boat for a dolphin cruise. We decided to cancel the reservation and since I was not anywhere near my laptop, I called Found Hotel directly to cancel. I did receive a cancelation email later on that day. REMEMBER THIS IS OUTSIDE OF the 48 HOURS since my arrival wasn't going to be until 10 PM on August 30th !!!
When we returned from our cruise that evening, I immediately went on Hostelworld and CANCELED AGAIN, just to be sure. This was around 9:30-10pm my time in HAWAII.
What was strange about this was that the website STILL SHOWED a reservation AND at the same time SHOWED a cancelation. Don't know why the system was like this. But there it was, still SHOWING A RESERVATION AFTER I CANCELED IT.
I also reached out to Hostelworld via email to request for my DEPOST BACK. When I did this, I forwarded the CANCELLATION EMAIL FROM THE HOTEL AS PROOF THAT I CANCELED PIROR TO 48 HOURS OF ARRIVAL.
Well, several emails went back and forth, they inisted that I did not cancel BECAUSE their stupid website still showed a reservation. They did not bother checking that under CANCELATION, it ALSO SHOWED A CANCELATION !!! Really stupid website.
At any rate, they refused to refund my money even though I had canceled MORE than 48 hours prior to my arrival time. Not only that several emails back and forth showed how little they actually investigated the matter. Even at one email, they TOLD ME TO CaNCEL with the hotel, when I already DID (by forwarding the cancelation email from the hotel to them INITIALLY).
It has been tiring to work with these VERY STUPID people, failing to READ the entire emails accordingly. They keep telling me things that either IS FALSE or REFUSING to acknowledge their part in this, and now REFUSING TO REFUND ME.
I never used them before this and I will NEVER use them again! HORRIBLE HORRIBLE PEOPLE HORRIBLE ORGANIZATION who steals other people MONEY!! I should have listened to my daughter and NOT go through reservation with Hostelworld.
SIMPLY the WORST and INCOMPETENT people, WORST organization EVER! Please make reseravation directly with hotel or hostels...Do NOT go through them!!