MGM Resorts International review: unacceptable accommodations

Hello,

I hope this reaches you well. My wife and I attended your MGM Las Vegas resort this past weekend for her 40th brithday and was unhappy on the lack of coustomer service and accommodations. The 1st issue we had when we arrived to the room was there were insects on the bed. I called the front desk and they told my wife and I they would upgrade our room for the inconvenience. Once we got to the front desk a lady was very confrontational when I explain what the manager on the phone told us. I simply ask her to speak with the manager and he assisted us with getting our upgrade. Not more than 10 minutes of being in the new room the pipe in the bathroom breaks and water was everywhere...I could of seriously hurt myself. They sent a technician to fix it which he was able to stop the water but he told us we wouldnt have any hot water for the night which turn out to be the entire trip.