MGM Resorts International reviews and complaints 1
View all 150 complaintsMGM Resorts International - customer service
While trying to check out on a recent golf trip stay the incompetent front desk staff almost caused me to miss my flight. Insead of just taking my prepaid golf club package and transporting to their shipping and receiving department, I recieved a 1/2 hour run around to multiple concierge desks in different towers before being told I would have to take it to shipping and recieving myself. Not exactly what you would expect from a 4-5 star hotel. Luckily, Clubhub stepped in to solve the problem and I made my flight. Although I like the hotel I just can't handle such poor customer service. At least Vegas has many more options.
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