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Memorial Hermann Health System

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Memorial Hermann Health System Customer Service Contacts

+1 713 222 2273 (Customer Service)
+1 713 338 5502 (Patient Billing)
+1 800 526 2121 (Customer Service)
+1 877 621 8014 (Everyday Well Patient Portal Tech Support)
+1 713 338 5555 (Head Office)
+1 713 338 7979 (Nurse Health Line)
+1 713 338 4683 (Insurance)
+1 713 338 5252 (Solutions & Health Plans)
929 Gessner Drive, Suite 2600
Houston, Texas
United States - 77024

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Memorial Hermann Health System Complaints & Reviews

Memorial Hermann — dr. jawad sarwar office staff

I have been treated by Dr. Sarwar since 2015. I am a CHF patient and had an appt at the new location on...

Memorial Hermanna employer

I'm filing this complaint, about a former Employee whom name is Marquetta Hunter or Marquetta Acosta. She is a Formal Employee at Herman Memorial Southwest, location in Houston TX. Her representation of the company, is very inappropriate, & poor I would hope that anyone of her caliber, is not the Future for Herman Memorial. The vulgar Language & vulgar hand Jesters in the companys uniform & workplace. She's seen with a very close friend, whom she help get the job this is totally unacceptable on so many levels !

a employer

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    Memorial Hermann — service at memorial hermann in pearland

    My regular physician asked me to go to emergency to get testing for pneumonia. After 8 hours your doctor...

    Memorial Hermann Billinginsurance billing from dec. 2016 still not resolved

    I was incorrectly billed $150 for my yearly deductible by Memorial Hermann PT in Jan. 2017. The billing dept. will not refund the $150 which I have already paid to other medical institutions. They stated that there is a question about funds that my 2016 insurance company has not paid in the amount of over $2, 000. I have had my 2016 and 2017 insurance companies call Memorial Hermann billing and they continually say it has been sent to a review committee. It is almost May and they still have my $150. There is no way that 4 short PT visits are over $2, 000. I am on Medicare Advantage and have never had a problem like this. Can you help me?

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      Memorial Hermann — no consent... it does matter they do what they want.

      No Consent for Internal Jugular Vein Puncture No Consent for PICC line NO Consent for CT scan of the brain ...

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      Memorial Hermann — er care

      Last night (2/15/2017) I was a patient in memorial hermann (humble location) and this was a horrible...

      Memorial Hermann — billing department

      Hi my name is Elvis Acosta, US citizen. i had assisted on the memorial Hermann ER on 2015 once and now i am...

      Memorial Hermann Hospital SEScheduling

      On January 10, 2017, my doctor sent an order to Memorial Hermann for a procedure. Memorial scheduling contacted me on January 17 to schedule the procedure for January 28 @ 8:30 am for the 7789 SW Fwy ste. 150. I explained to the scheduler that whenever the doctor schedule in hospital procedure the address is 7600 Beechnut. She told me that I needed to go to the 7789 SW Fwy so I called my transportation to change the location to 7600 Beechnut. The next day scheduling called to schedule the same appointment so I told her it was already scheduled. She look at the schedule and replied "Oh, you have been scheduled already. Then was told to go to 7789 SW FWY for the procedure therefore I had to call my Transportation again to change the location. On January 27, 2017, I received another call from scheduling telling me she needed correct the appointment and orders. She told me I needed to go to 7600 Beechnut, they needed to get my Physical Notes from my neurologist, rescheduled me for January 30, 2017 @ 7:30 am and they needed to wait for my medical records. Since I am allergic to IVP Dye, my doctor pre-medicates me to tolerate the procedure. My doctor started medicating me January 26 to prepare for the procedure now he will have to pre-medicated me again. This hospital has incompetent scheduling representatives and medical people. They do not care that the procedure is needed to provide orders on how to help the patient. I am on some pretty heavy pain medication so their mistakes prolongs the suffering for patient. Therefore, the patient needlessly suffers! If this was the first incident, I would not be so upset but it previously happen. In 2015, the Neurosurgeon requested the same procedure where they schedule me for the procedure and had me go to wrong place. Then the orders were faxed over to another incorrect department and took a week to get the procedure. When I went in for the procedure for 7:00 am, they forgot I was there so it was 4 - 5 hours before they realized it. I was in tremendous pain without being able to get pain meds. To apologized for their incompetent error, I was given a plant for what they called inconvenience. Then I received a call from their business office 3 months later threaten to send my account a Collection Agency because my Insurance did not pay the full bill. What is scary is they scheduled me for an incorrect procedure that could have caused more health issue.

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        • Updated by karlecia · Jan 27, 2017

          Although this complaint is about Memorial Hermann SW Hospital, scheduling is handled by the same department.

        Memorial Hermann — doctor and staff not doing job performance

        Dr. Cynthia Ripsin is recently new at this location 2095 W. Main suite B League City Texas 77573. It is under...

        Memorial Hermann — waiting two hours, double booking appointments

        I would like information about your scheduling procedure. I understand that the employees making appointment...

        Hermann Memorial Northeast — My daughter E.R. visit

        Hello I want to file a complaint regarding my daughter E.R. visit at Hermann Memorial Northeast. When my...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Memorial Hermann Downtown — front desk- angela perez

        I have been waiting in the waiting room for 7 hrs in the jones pavilion hall and all i wanted was an update...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Memorial Hermann Billing — billing

        Memorial Hermann's patient care is great, but their billing department is terrible. A year after...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Memorial Herman Northeast (Humble)kicked me out & very rude

        I was admitted on Monday 12, 2011 for a bad TI and was getting IV antibiotics.Come Thursday night the 15th about 7:00pm, the social worker came in very rudely and told me I hae to go.I'm paralized and had no way to get home that late.So, they told me I would have to take a cab.I live 40 miles or so and couldn't do that even if I had the money, because I can't get into a cab.So, they finally called an ambuance transport that my Medicare doesn't cover, so I'm stuck with the bill I can't afford.My sister could have came got me the next morning, but they would have none of that.So, I'writing to say unless something is done about this, I will be seeking legal advice.I just thought I would give Memorial Herman the chance to make the nesacary actions before I do.
        Thanks alot,
        Virgil Daniel

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          • Lo
            lorig69 Sep 24, 2011

            I too am on Medicare and often try to go to places that take it since it's difficult for me to pay for services out of pocket. I suggest that you send the bill to the hospital's billing department. Include a letter explaining what happened and politely ask them to pay the cost of getting you home.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Memorial Hermann Hospital — dirty restroom and cafeteria conditions

          I have been in the er at Memorial Hermann two or three times and each time the restrooms at least on the...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Memorial Hermann Hospital — money weight more than life

          My insurance has a $1, 000 deductable. I need an Ultra Sound with a Diagnosic Code of 789.00 and nothing...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Memorial Hermann Southeast — biased director

          Sonia the great director has no clue how unfavorable work environment she has created in the Southeast lab...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Memorial Hermann Sugarland — negligence

          We were taken to the hospital after a car accident and my 7 year old daughter that has Celebral Palsey wa...

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