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Memorial Hermann Health System
reviews & complaints

Memorial Hermann Health System
reviews & complaints

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112 complaints
8 resolved 104 unresolved
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L
6:30 pm
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Memorial Hermann Health System - Outstanding balance vs admission to memorial hermann parc

Yesterday, on November 3, 2020, I had to admit my daughter to a treatment facility, Memorial Hermann Prevention and Recovery Center or Memorial Hermann PaRC. During my daughter's assessment, admissions verified her insurance coverage is covered at 100%, no co-pay or out-of-pocket costs. She will need detox and 30-day treatment; however, before they would...

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S
12:37 pm

Memorial Hermann Health System - Test results from ge, sent to my gynecologist!

I want to know why my Gastroenterolgyst abdominal ultrasound was sent to my Gynecologist? I consider this a breach of the HIPPA protocols. Who authorize my personal records to be sent to another doctor WITHOUT my consent nor my knowledge?

I need a quick response to my claim.

Thank you,

Sara Weber
email: [email protected]

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1:13 am
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Memorial Hermann Health System - Service

On Wednesday October 1, 2020 my father was admitted to the Memorial City Memorial Hermann hospital. On Saturday October 4, 2020 I ended up being his visitor for the entire day. When I first walked in the machine that his IV bag was connected to was beeping. After about 20 minutes Staci my fathers nurse came in, shut the machine off and proceeded to type on...

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3:44 pm
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Memorial Hermann Health System - Unethical behavior by staff

On September 10, 2020 I was receiving a procedure at the image center, greater hights and the nurse was assisting me, very nice, professional and knowledgeable. When an older Hispanic gentleman, later know as the director of the department comes in being inappropriate with the staff. This has happened several times. he comes in and cause everyone to be...

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M
11:53 am
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Memorial Hermann Health System - Account no 0457705437506 date of service aug 7th, 2020

To: Memorial Hermann From: Mike Myers 929 Gesner Drive, Suite 2600 16403 Sawyer Know Houston, TX 777024 Houston, TX 77044 CC: Unitedhealthcare PO Box 30573 Salt Lake City, UT 84130-0573 Re: Account No 0457705437506 Date of Service Aug 7th, 2020 Dear Sir/Madam, I was shocked to see that Memorial Hermann had the nerve to bill my insurance a...

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Memorial Hermann Health System - Billing department

My wife had a procedure done August 3rd 2020 (approximately) she paid the requested amount at that time. Then she receives a bill for $11.98 in the mail. She paid it online 8/26/2020. She inadvertently paid it twice. We were still receiving bills for the $11.98 so she called in and was told she had not paid the bill. We checked the credit card and it clearly shows it paid twice to Memorial Herman. She took a picture of the card payment and emailed that to Memorial Herman. They refused to check the email and said we would have to wait 72 hours to speak with a supervisor. What type of bureaucratic nonsense is that? It seems your personal can not even verify they received the email that shows proof of payment. WHY?
Michael & Lana Bartosh
(281) 468-4801

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12:31 am
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Memorial Hermann Health System - Abuse of service regarding a specific provider at memorial hermann property kingwood tx

My patient id is: 2332205 and I met with dr. Rabia Shafiq on 08/12/20. I've had apprehension about going to a doctors, since I was a kid, but I was genuinely looking forward to my appointment with dr. Rabia Shafiq. She's close, a female, in the new memorial Hermann building and I liked her video. The staff seemed nice and the process was straight forward...

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I
11:21 pm

Memorial Hermann Health System - Obstacle course before employment

I have been compliant since late July with Memorial Herman in Memorial City. I filled out paperwork. I did the video interview. I complied with the thorough physical screening. I tolerated a cut in pay 13 to 11 because due to covid I have not been able to renew my cna license in time.

Now I am supposed to login into some workday. If you send an email about logging into workday, a link would be much appreciated. On the day of physical I dealt with La***** She made the comment "whatever" like I was there to replace her.

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1:09 pm
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Memorial Hermann Health System - No social distancing in an overcrowded open concept facility.

Location: IronMan Sports Medicine Institute Memorial City. With rising covid19 cases I would expect there to be high attention to keeping patients safe. I understand that health/rehab requires close contact. However, there should be a limit to how many staff and patients should be scheduled at one time in an open concept facility. I have counted up to 70...

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Memorial Hermann Health System - Darren Snyder

To whom it make concern I found these videos online about 1 of your employees harassing his neighbor with racial slurs among other things

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1:53 pm
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Memorial Hermann Health System - billing malpractice

I had a small stroke on 1/16/2018. I was admitted and spent one night at Memorial Herman. I was never billed out of pocket, even though I called and tried to pay my part of the bill immediately after my insurer stated I might owe $520.07. Account number: 0396077147505. I was told I owed nothing by MHH billing. Fast forward to October 2019. I was sent a bill...

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5:31 pm
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Memorial Hermann Health System - lab billing

We have used Memorial Hermann Labs over the past 9 months. 4 out of 4 of our labs bills were misfiled. We gave ID and Insurance card at the time of service. However, MH failed to properly file the claim - mistakes include using the wrong patient name, billing the wrong insurance, wrong subscriber, wrong Id numbers... I have gotten 2 bills corrected - one...

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12:49 pm
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Memorial Hermann Health System - embezzlement by memorial hermann executives covered up

Would it surprise you to know that under CEO, Dan Wolterman's leadership over $1BIL was embezzled/stolen by Memorial Hermann executives, directors, employees and suppliers and only ONE such employee was prosecuted in 2015 for embezzling $10MIL, the rest walked away scott free with their ill-gotten gains. According to one employee, they had no idea the...

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K
10:47 am

Memorial Hermann Health System - billing system

I live close by the Memorial Hermann Sugar Land and I have been going there for my routine check up since they open the hospital. There's no problem with the doctors and the billing...but ever since my doctor left and I got transfer to the new doctor and the nightmares begin. For the past 3 years, I have to struggle with the billing dept. Every year when I get my routine check up, and I ended up with bills and bills. Yes. I have insurance. but I also understand I portion I need to pay or didn't need to pay. I have contacted billing dept. about 2-3 times every month try to get resolved, they bill me for something I didn't do, or they've omit the mistakes and put the wrong coding. I keep receiving the same bill and email to ask me to pay. I contacted my insurance and they never receive any revised claim.
The billing dept. always gave me different excuses and ask me to call my medical record dept.? As you can see, every year I go, there's problem every year. They just don't know how to do their jobs.

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6:00 pm
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Memorial Hermann Health System - charity care/billing

August 26, 2019 Memorial Hermann Health Solutions, Inc. 7737 SW Freeway C-97 Houston, Texas 77074 Attn: Complaints Via: Complaintsboard.com To Whom It May Concern: I was seen by Memorial Hermann Hospital in 2017 on dates 5/26/17, 6/4/17, 6/17/17 and 6/23/17. I was not working, did not have a place to live and was receiving SNAP benefits. Each time I...

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3:54 pm
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Memorial Hermann Health System - billing/customer service

Prior to my decision to have an MRI performed at MHH Katy in Aug 2018, the MHH Benefits Verification Department verified my benefits so I could decide whether I would have the procedure done. On three occasions before the procedure I was told by MHH that my benefits had been confirmed & that my responsibility would be $300. With that info, I went ahead with...

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B
5:47 am
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Memorial Hermann Health System - test results

As of July 2, 2019 I was scheduled to do a PET SCAN this will rule any cancer in my body. The tests would be ready the following day. I have made several calls and voicemails to Pulmonary Critical Care Medicine. No one has returned my calls. I haven't been able to sleep, in excruciating pain that leads to tears and in depression. I have reached out to...

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J
6:58 am
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Memorial Hermann Health System - neglect/quick to judge/denied proper care by dr.

After waiting 5 plus hours n the er waiting room w immense pain & nausea I was eased by the amazing care of the er dr & nurse as well as a student nurse n the er room i was put n. I was told i had multiple kidney stones & that my blood levels were off & being it was middle of the night they admitted me into the hospital. Through out the night i received...

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6:50 pm
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Memorial Hermann Health System - rude nurses emergency not being an emergency

I went to the hospital because I was having trouble breathing and I couldn't get it together they told me I had to wait in the er waiting lobby then when I got seen the doctor told me not to come back for anxiety but I still can back got check out and a had a bladder infection ya you tell me if that not rude as hell. I know there patient that are rude by a...

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K

Memorial Hermann Health System - bill for ct scan I received in the er

Date of service 8/12/2018
Account # 0465509297500
I went to the ER with pain in my abdomen. It was a kidney Stone
I was give a CT Scan on the Pelvis/Abdomen W/O Con and was charged $6, 293.00
This is a very high out of pocket charge. I have researched and found that the normal ER CT scan is $1200-$2000.
I am asking you to please research this and adjust it to a more reasonable amount.
Preferably $1200.00
Thank you, Jesse

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+1 713 222 2273 +1 713 338 5502 More phone numbers
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