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Memorial Hermann Health System Customer Service Contacts

+1 713 222 2273 (Customer Service)
+1 713 338 5502 (Patient Billing)
+1 800 526 2121 (Customer Service)
+1 877 621 8014 (Everyday Well Patient Portal Tech Support)
+1 713 338 5555 (Head Office)
+1 713 338 7979 (Nurse Health Line)
+1 713 338 4683 (Insurance)
+1 713 338 5252 (Solutions & Health Plans)
929 Gessner Drive, Suite 2600
Houston, Texas
United States - 77024

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Memorial Hermann Health System Complaints & Reviews

Memorial Hermann Health Systemnurses physically and verbally abuse patients

Nurse Karima, at the S/W location, ortho floor, should NOT be in healthcare. She should instead pursue her true calling of Prison Guard at Abu Graib Prison in Guatanemo Bay Cuba. She is a vicious sadist who enjoys torturing and verbally and physically abusing helpless patients. She smiles and laughs while doing this.
She kept me in False Imprisonment and physically assaulted me while also keeping me drugged with opiates.
I was admitted to the ER on 09/08/18 for a hip dislocation. After resolving this problem, I was then transferred to the ortho area under her care. When I woke up, I tried to get out of bed. She came running in and YELLED at me NOT to get out of bed. I was completely unaware of any issues.
When I said that I wanted to leave, and I would just get a cab to go home, she and another nurse, confiscated all of my personal belongings, cell phone, keys, money, and my clothes.
No one ever came to talk to me about my situation. No one ever told me that I was a fall risk and should not try to get out of bed. During that day and the next, I was NEVER given any WATER. I was only given one meal to eat that Sat morning, 09/08/18. I was never given any food or water at any other time, for 2 days.
I was constantly YELLED at whenever I moved. NO one ever helped me try to use the call button. I could not find it. I was NEVER told why I was being kept prisoner or why I could not get up. No one ever helped me adjust the bed. I could not figure out how to do this. I could not even find the bedside phone. I couldn't even watch TV. I did not know how to operate the controls, and no one would help me. Everyone just kept enjoying yelling at me and threatening me, with a vicious smile on their faces.
I was drugged with opiates, against my will. I could not understand what was happening to me, or why. Someone gave me a cup of coffee, but did not help adjust the bed so that I could sit up and drink it. I spilled it right away. Then she yelled at me "I TOLD YOU IT WAS HOT".
When I tried to get up, Karima came running in and said that if I kept trying to get up, she would put me in RESTRAINTS.
During Sat 09/08/18, she and another nurse, ran in the room, got ON TOP OF ME, AND H ELD ME DOWN AND FORICBLY INSERTED A CATHETER. This is ASSAULT. AT NO TIME DID I EVER CONSENT TO THIS.
When I was finally discharged from the HELL HOLE, referred as MemorialHerrman Hospital, she laughed at me and said that I needed to fix my hair, and that she would miss me. I am sure that she will, but she will get pleasure from torturing the next helpless patient.

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    Memorial Hermann Health Systemmedical records

    I've attempted on three separate occasions to obtain my brother medical record. My brother passed away on June 29, 2018, at Memorial Hermann hospital and I'm the next of kin, which I've submitted the required documents. I called and thought they provided me all the requirement information to obtain the records. Well, I received a letter stating a testamentary/next of kin is required I resubmitted the document s and they indicated it will be another fifteen business days. Fast forward, I called the department on Friday, August 31st and wanted to follow-up to ensure everything was in good order. The agent stated we received the email document and everything is good. I arrive home and checked my mail and a letter from Memorial Hermann to inform me my brother wasn't seen at the Sugarland location. when I called the agent could've informed me of this error and I would've resubmitted. I resubmitted on Tuesday, September 4th, and called today at 1:30pm. I informed the agent and provided her some background and I could hear her laughing in the background and when I ask to speak with a manager she told me there was not one available in the office. I've been a manager for over twenty-five years and I would never let any of my employees treat a patient/customer the way your company has treated me. I work for a call center for twenty years and this is the worst service I've ever received. I've attempted to call and speak with a manager but have been given the run-around. I expect someone to call me concerning this matter.

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      Memorial Hermann Health System — changed my estimate due after test performed

      My husband and I have both spoken to many people in the Memorial Herman billing department with great effort...

      Memorial Hermann Health Systemdefamation information on emergency room visit report by a nurse practitioner

      MRN: [protected], FIN: [protected] - On April 21, 2017 I hit my head on the monkey bars while taking care of young children at the school I was working. I am providing pictures of the monkey bars. I was sitting on a seat and saw children arguing and got up fast and hit my head hard (saw stars) on the monkey bars. Because my head was hurting so bad and so much pressure on my left side of the head I went to the Emergency Room on April 23, 2017. On the Emergency Dept Clinical Summary there is no mention of dependency of drugs, however Rocardo Rojas NP put in his Emergency Department Provider Documentation he states under Medical Decision Making : "Headache exacerbation, narcotic use and dependency"

      He further states : "Presence of any of the above findings indicates a need for ct head". He also has an underlined paragraph with that that suggests he is concerned for "narcotic abuse". This information is completely false and has caused problems when this report was reviewed by Worker's Compensation. I have nor will I ever have a narcotic use and dependency. I can have family and friends attest to this.

      I live 5 minutes from the hospital and couldn't find anyone to take me to the ER, so I drove very slowing to the ER. I came in because I hit my head, told them it was a worker's compensation claim even though they didn't mark it that way, told them of a history of migraines. I also gave them a list of medications which shows AS NEEDED prescriptions. From this he assumed I had a drug problem.

      I did not receive this documentation until I requested everything that was sent to a doctor for a Medical Peer Review.

      I need to visit with someone as well as Ricardo Rojas NP to rectify this inaccurate report as soon as possible.

      Thank you.

      Barbara Freilich
      [protected]

      defamation information on emergency room visit report by a nurse practitioner
      defamation information on emergency room visit report by a nurse practitioner
      defamation information on emergency room visit report by a nurse practitioner
      defamation information on emergency room visit report by a nurse practitioner

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        Memorial Hermantrauma nurse discussing my status with my nurse from new room

        I was in trauma room 8, at 830pm-1230am on Sunday June 3rd 2018, at Memorial Herman SW: I was admitted for seizures because I was in a rehabilitation facility detoxing from
        Narcotics: I had nine seizures in five hours before I was admitted: I was very open and clear about my substance issues: I was being transferred more monitoring over night, and the nurse called my future nurse and very loudly, in front of other patients in the trauma room, and announced my seizures were fake and I'm just a drug addict and don't listen to anything I say, she also said she had meds she was told to give me, but she didn't want to. I'm embarrassed, I feel
        HIPPA laws were not followed, as my full first and last name were spoken loudly, as well as my condition; and her personal belief that recovering addicts don't deserve any respect. I'm
        Mortified, embarrassed, and would leave in a heartbeat if it weren't AMA.

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          Memorial Hermann Health Systembilling

          I received a bill in April 2018 remaining balance of 217.49, I made a 50.00 payment May 1, 2018 which should of drop my balance to 167.49 a few days later I received a bill stating I now owe 310.00 when I phone billing they only stated the bill was wrong, really couldn't give a explanation. I advise I just made a 50.00 payment and was told my balance is 260.00, ( what ever accepted the additional owed). When I went to make my June payment it shows my payment from last month but stated I still owe 310.00, after I made my payment for June I should only owe 210.00. when you look at my bill for April 2018 and May 2018 every thing is the same except what my balance is. If this isn't corrected I will stop paying. Their billing practices are disgraceful, even their own employees can't explain the difference. Correct my account to show I owe only 210.00 and I will pay it on the 1st of every month . I refuse to speak to anybody in the billing department they have no clue or what their doing. Thank You Deborah Durand hospital stay 08-05-2017 to 08-07-2017 Home number [protected] email [protected]@yahoo.com account number [protected] I have invoices but not computer literate, I can fax if needed.

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            Memorial Hermann Health System — collections department

            Sharmaine Pinnekins 11626 Glenwolde dr Houston, Texas 77099 [protected] [protected]@yahoo.com Reg: Memorial...

            Memorial Hermann Health System — billing

            In December of 2017 I went in to get an annual physical which is covered 100% by my insurance company. Went I...

            Memorial Hermann Health System — billing

            On 10/13/17, I went to see Dr. Indira Vanguru at the Katy office for my annual check up only to receive a...

            Memorial Hermannhuman resources

            I had applied for a job with them and one of the HR by the name of Gary called me and left a voicemail. First, for starters the voicemail that he let was unprofessional didn't even last 10 seconds. I had to call back 2x's and when i finally got him on the line he was so rude. He asked me what job had i applied for and since i had applied for many jobs in a short time frame i wasn't sure and i let him know that. He then proceeded to tell me so you don't know what you applied for you just applied not to long ago and then it was a long pause he then told me the job but kept asking what i was looking and i asked about the pay he couldn't answer that. The whole experience with him was just unpleasant and I wouldn't want to work for any place that has someone like that in their HR department, because they are there to help but he wasn't very helpful at all.

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              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Memorial Hermann — service and bedside manner

              I'm a patient of dr. Bhojani as well as his pa elizabeth sbrusch when I was seen for a stomach bug in immense...

              Memorial Hermanmemorial herman

              Baby killerss they kill babies stay away from this hospital they will fool you. They killed my baby not once but twice and they called my baby "it" and said they dont know what it is when I had right pregnacy all along, they thought it was abnormal killing it with a drug because for them pregnancy wad abnormal but I had right pregnacy all along and normal I will never forgive them

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                Memorial Hermannthe dispatchers

                They are very rude & disrespectful they talk to the housekeepers like we are nobody because we dont have all of our supplies for cleaning after we let them know ahead of time then sometimes we have to go find our supplies on our on then they will page you back to back while other housekeepers are standing around doing nuthin they show to much favor to the ones that dont do any work but try to work the split shift hard & tuff all the time the stay pageing us when they know we are on lunch break as well .

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                  Memorial Hermannlack of care to the point of abuse and neglect

                  Dr. Leung has refused to treat me, refused to consult with another doctor and refused to talk to me or my daughter. I had surgery on my right leg Tuesday afternoon for a broken femur. I developed blisters on my back which she looked at, when my daughter asked her to, on Wednesday afternoon. She looked at my daughter and told her she didn't know wha5 it was, asked my daughter what she thought it was and how did she think it should be treated. Dr. Leung said she would order some cream to put on it. She did NOT order anything and she would not answer any of her pages. Thursday she had another nurse from another department come look at my back. By that time the blisters had popped and there was no skin on them. She told me her recommendation was to consult with a Dermatologist. Dr. Leung refused to consult with a Dermatologist even after my daughter begged to have one brought in and said she would pay them cash. Again, Dr. Leung refused. She also refused to talk to me or my daughter. Dr. Leung ordered a different cream for my left front side. Tgere is nothing on my left front side. Everything is on my RIGHT side. My daughter has spoken to everyone she can think of at the hospital and has gotten the same answer, Dr. Leung says it's being handled. Yesterday afternoon when she came in she told us the blisters had to be treated as outpatient. We both asked how I was supposed to do that since I was confined to a bed in the hospital. She told us she had discharged me. And I still had a drain in my incision. How does one doctor have so much authority that it gets to the point of abuse and neglect?

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                    Memorial Hermann — transport from memorial hermann urgent care to mh katy hospital

                    2 years ago, I took my wife to the MH Urgent Care Center in Katy. After diagnosis, she needed transport to MH...

                    Memorial Hermann Medical Plazavalet cashier very unhelpful and rude

                    On 10/20/2017, I approached the Valet Cashier station to pay for valet parking. The Cashier (Dorothy) was on the phone speaking to her son (she told me he was 32yo and was working); as my daughter and I stood there waiting, she finished her phone call, took my valet ticket and stated I owed $15.00. I gave her my credit card which she processed and returned a receipt for my signature along with the vouchered ticket. I left and went home. On Saturday, I noticed that my credit card was missing so I planned to return to the Valet Cashier (Dorothy) on Monday morning where I would retrieve my card (I assumed she would have placed it in a locked drawer for xxx amount of days). On Monday, I went back to the facility and when I approached the Valet Cashier (Dorothy) she was very irate, angry and acting nervous. I was caught by surprise because this was a very simple matter and I could not understand why she was acting so nervous; it seemed very suspicious and out of the ordinary. She repeated several times that she didn't have my card and threatened to call Security; I was stunned and didn't understand why she was acting irate. After many people gathering around the area, I left and decided to cancel my card.

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                      Memorial Hermann Pearland Texas — emergency room

                      1) I took my wife on 09/28/2017 in the morning around 9 am to our closest Hospital in Pearland The Memorial...

                      Humble Hermann Memorial3:00 am-3:10 am er staff 09/09/17

                      I get to the Humble location ER and I was trying to get my son seen white lady with dark wavy hair with glasses asks me what's wrong even before taking my sons information in the computer at least that's what they've always done for me when I've gone there I USED to think really highly of this hospital now to me this is the WORST they made me feel like they just used me to mop and throw me away...ok so I'm there then speaking to the white staff lady then there was a black staff lady that was there so they asked more questions like did I call the pediatrician and how long has this gone on for and then again both of them said something to each other which I thought nothing of but while that was being said this other white staff red curly hair guy was on my side just saying and using his hands up to his ear I don't know one crying he said it about 3 times then I looked at him and said well he fell asleep because he was crying and he looked at me and again said he's not crying he's fine!! Then I looked at the other ladies that were attending me and the white one said ok we'll see him assuming your saying the truth and then got the mouse of the computer with attitude and I told them ok so if your rejecting my son then I'm leaving so I did and the white lady was like we'll see him but I walked out...How do you think that made me feel this staff asking questions about my son is fine but when they start acting sarcastically when that guy had nothing to do with it and then for that lady to act like my son was a burden to get seen plus her attitude was no better...I walked out and told my husband about what happened and he went in there to get the complaint number they didn't want to give it to him and he asked nicely and they started asking why he said because you all refused to see my son and the three of them said it's cause your wife got offended with so many questions which I didn't I was answering everyone of them but that they didn't refuse and then my husband said questions are questions but acting sarcastically and with attitude like you don't want to see a patient is not part of asking questions also the black staff lady called my husband an [censored] as he walked out of the hospital telling him you trying to be an [censored] too!!Patients heard and so did the security ..We didn't get names and no in not trying to be racist by describing them white or black but since I didn't get names that's the only way I could describe them.Never will I go back to this hospital I thought it was the best and my family has had their babies here I'll make sure all the ppl I know don't ever use this hospital and I hope this staff gets taken care of making sure they attend to their patients with no sarcasm or even attitude!!!

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                        Memorial Hermann Cypress — director of human services

                        The director for the new MH cypress hospital has little regard for the truth. She is biased to her labor...

                        Memorial Hermannthe valet service cashier at mmh medical center (lakendra)

                        Was asked by security to give me their Manager/ Director's phone number before I leave. As I approached the desk, she already had a mad look on her face. She proceeded to give me a generic number. I called it right there to make sure it was the correct number. As I figured it was not. I asked her again politely to please give me her manager/Director's number. At this point she flat out refused and called me a [censor] in front other patients and staff and my 2 year old daughter. She continued loudly to call me nasty names. She also was trying to jump over the desk to fight me..
                        At this point, everyone was just staring at us like, this kind of thing happens all the time... I was embarrassed and insulted. I will never use their facilities again.

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