On June 25, 2021, I had a colonoscopy performed at the Woodbine facility by Dr. Alberto Unzueta, MD. Upon completion of the procedure, Dr. Alberto Unzueta, MD informed me that he had found a cancerous growth in my colon. On his instructions, I scheduled appointments for both MR and CT exams at the Bloomsburg facility on July 7, 2021. As part of these tests I needed blood work done before going for the procedures.
On July 1, 2021 at about 3:30pm I entered the Geisinger Family Practice in Frackville PA to get the scheduled blood work done for my up coming tests and Surgeon appointment July 9, 2021.
When I entered the Frackville facility I was seated at the receptionist's sign in station. I identified myself and explained the reasons for my visit. In a non discreet voice level, the receptionist asked me if I was going to pay anything on an outstanding $700.00 bill, I actually knew nothing about. Taken by surprise by a receptionist who also was apparently cross trained as a Geisinger Billing person; I retrieved a $50.00 bill from my wallet and gave it to her. (Receipt #254784, Guarantor Elmer E. Blackwell #xx4745). As patrons in the waiting area who heard the vocal exchange were watching me, I was then ushered into a cubicle where a very pleasant, professional acting phlebotomist did the blood draws that were scheduled.
In the past few months, I've been seen by various departments at Geisinger Danville. I have had nothing but friendly, competent and professional experiences from everyone I came in contact with. I have also logged various messages with patient care regarding my positive experiences I have experienced. I suppose that it was inevitable, considering the numbers of employees Geisinger employs, that sooner or later I'd have a bad experience with someone.
Due to the fact that the Mahanoy City facility does not currently employ a phlebotomist, I suspect that due to the recent cancer diagnosis I've gotten, I will be needing more lab work performed at the Frackville facility in the near future. I am somewhat apprehensive at frequenting that facility after I file this complaint report. I am of the opinion that the receptionist in question was not acting in her job capacity/description when she embarrassed me on the July 1 visit.
Elmer E. Blackwell