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Customer Service

+1 507 284 2511 (Main Office in Rochester)
+1 507 266 7890 (Methodist Campus in Rochester)
+1 507 255 5123 (Saint Mary's Campus in Rochester)
+1 480 301 8000 (Scottsdale)
+1 904 953 2000 (Jacksonville)
+1 480 342 2000 (Phoenix)
+1 480 515 6296 (Phoenix)
200 First St. SW
Rochester, Minnesota
United States - 55905


5777 East Mayo Boulevard, Phoenix, AZ 85054

13400 E. Shea Blvd, Scottsdale, AZ 85259


4500 San Pablo Road, Jacksonville, FL 32224


200 First St. SW, Rochester, MN 55905
Methodist Campus
201 W. Center St., Rochester, MN 55902

Saint Marys Campus
1216 Second St. SW, Rochester, MN 55902

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Complaints & Reviews

Nov 15, 2020

Mayo Clinic — Denied access for medication to maintain health

I am a patient Mayo Clinic in Jacksonville Beach, Florida; MR# [protected]. I am an insulin dependent diabetic...

Aug 23, 2020

Mayo Clinic — Unethical behavior

Recently, the President cited the results of a Mayo Clinic Study to justify an announcement of a...

Feb 20, 2020

Mayo Clinic — overcharged for care

I went in to urgent care for pins and needles feeling in my foot. Talk to a doctor and had some xray done...

Jan 22, 2020

Mayo Clinic — poor diagnostic treatment

My name is Adam Dzbikowicz and I was seen at the Northwest clinic by Amanda Kelly. I went in because I...

Dec 16, 2019

Mayo Clinic — billing department not trustworthy.

I am U. S Military Veteran and a Government employee. I have been calling Mayo since last few weeks about my...

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Dec 12, 2019

Mayo Clinic — medical

I have been going to Mayo in Jacksonville for half a year and every time it is a terrible experience. I feel...

Nov 20, 2019

Mayo Clinic — pre-authorization not obtained by mayo

I am an MS patient who sought care for the 1st time from the Neurology team at the Mayo Clinic in Rochester...

Mayo Clinicbilled for a service not received

My name is Kennedy Allen. Patient number [protected]. Right now, I am being billed $600 dollars for a service I did not receive. On the bill this service is said to have taken place is 06/04/19. I did not receive the serum on this date, nor have I received it since then.
When I spoke to the nurse about allergy shots, I did not get enough information about what the shots really were, just that they were a viable option at this time because I could not do the nasal spray. I was under the impression they were general shots, not special personalized immunotherapy. The staff also did not consult with my neurology doctor- who is a Mayo doctor- as I am a chronic migraine sufferer, and I thought that my providers would be in contact with each other to make sure there would be no interaction problems. There also was no pre-authorization with my insurance company to see if it would cover this treatment or how much of this treatment it would cover. This treatment is very cost prohibitive.
I had been told that insurance should cover this treatment completely, so I did investigate insurance paying for it. I did not continue that path since I did never actually receive the therapy and the other reasons listed above, I did not continue to pursue the idea of having insurance pay for it.
At no point did I set an appointment to have this treatment done. I should not have to pay for a treatment I did not receive. I have also been in contact with the billing department on a few occasions and have been told have been told that I am responsible for the bill.

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    Sep 22, 2019

    Mayo Clinic — billing

    Dr. Mathew Neal is a top rate doctor. The Mayo Clinic billing department is either inept or bordering on...

    Mayo Clinicwebsite

    I had a chance to visit the website of Mayo hospital during my research on good websites. All look fine in terms of usability and other important aspects except that your team had probably not turned off the Google ad sense on your website page. Just attached the screenshot for your reference. I believe this would not be intentional n whoever had missed this will be dealt generously as we all make mistakes.



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      Aug 29, 2019

      Mayo Phoenix — physician in the medical oncology department

      While we have had many exceptional experiences at Mayo Clinic both with their physicians, surgical skills and...

      Aug 10, 2019

      Mayo Clinic — appointment

      I was refused help from Jacksonville FL facility because I have Medicare. I hope as injured 3 years ago in a...

      Mar 26, 2019

      Mayo Clinic — approval letter to proceed with arthroscopic knee surgery

      My name is Robert J. Breidel. I have emphysema and I recently had a stent put in for a blockage on my RCA. I...

      Jan 13, 2019

      Mayo Clinic — various trauma mostly surgical disfigurement

      I had surgery last week Jan 7th 2019 at your Jacksonville campus and was left with gaping holes on exterior...

      Mayo Clinicexpress care

      I took my daughter in for a strep test at 9am was told results would be ready by 4:30 pm as if they are positive she needs to start medication it is now 6:pm and no results. Now the pharmacy is closed. We can not call anyone at express care because apparently they have no phones there. There is no one to help us because they all tell us we need to contact were the tests were taken. I am very agrivated and disappointed. How is it not possible to contact were you were seen and no one can help? Now I have sleepless night ahead of me plus I will have to take a third day off of work if she needs meds because your people can't do their job. My daughter's throught is swollen if she ends up in the er because of this you will charge me for that too. I should have gone to olmstead at least I'd have an answer or be able to talk to a person.

      Express care hyvee north
      9am appointment

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        Oct 15, 2018

        Mayo Clinic — physician unprofessional

        My brother who suffers from a severe heart valve condition was schedule to have his Ross procedure done on...

        Oct 14, 2018

        Mayo Clinic — registration/insurance

        My husband and I waited 3 weeks for our appointment at Mayo with a Surgeon. We drove a hour and 1/2. We went...

        Oct 11, 2018

        Mayo Clinic — department of neurology

        I have had headaches my entire life. As a result I moved here to get help with them. In 2015 I had to have...

        Jul 17, 2018

        Mayo Health Systems — iv infiltration negligent nurses

        Medical Neglect and Cover up. I was injured By PCU Nurses under the Mayo Health System. I had IV Infiltrated...

        Mar 22, 2018

        Mayo Clinic — total knee replacement

        Had my knee replaced December 2015. Twenty One months later another clinic did Reconstructive Surgery. The...

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