The complaint has been investigated and
resolved to the customer's satisfactionResolved Mediacom — Customer service
resolved to the customer's satisfaction
I had someone in the area hacking internet networks and downloading movies, so I got a letter claiming copyright infringement.. In Dec '10 I got turned off by Mediacom, Christmas week for a week and I only found out about why I was turned off by calling their customer service number. I was told copyright infringement.
Last week my service was again turn off and the same scenario I called them to find out what the problem was and to my surprise it was again copyright infringement and I am permanently off their service.
No call, no email, no warning. Did I have security for this? Yes I did. Was my network secured with a password? Yes it was. Did Mediacom offer any assistance? No they did not.
Can you imagine coming home from work Friday night and finding no internet service?
The complaint has been investigated and resolved to the customer's satisfaction.