Eastlink
reviews and complaints

Today my father called Eastlink to get help with being able to view his bill online for his mobile phone, he just uses the phone for emergencies to be able to call someone when driving if needed. He did not understand what the employee was trying to tell him because he is 83 years old and does not know how to navigate the internet. He asked for paper billing and the representative told him he could get it but it would cost him $5 per paper bill. He is a very good customer and has a bundle with Eastlink for his internet, tv and mobile phone, and this is how your company treats the elderly. Shame on you! All about greed, isn’t it! I have Eastlink and will be switching to Sunwire if this is how your company treats the elderly!

This will be 4th attempt.. September 27... to get line in so tenant can have internet installed..

[protected]

Pin 7534

The address where internet is to be installed is 64 1/2 thistle..

I am at 64 Thistle and implicated as need to access my house to install a line.. in order for him to have internet so apptmt time has to be scheduled collaboratively

Tenant and I.. Andrew Martin at [protected] set up three aptmts to no avail and now setting up 4th apptmt. Apparently the customer service and tech teams are forbidden to escalate complaints to Eastlink mgmt so I'll try and get your attn this way.

Before traveling to the UK I went into My Account on Eastlink and clicked on "Add" for a $60 Travel Pack. I then traveled on assumption that I had this coverage only to receive an additional bill for about $284 plus tax for the 15 days I was traveling.

On receiving the bill I immediately called Eastlink and after about an hour wait was told they had no record of me purchasing the Travel Pack and that there was nothing they can do.

I was told that next time I travel I should talk to an agent to buy the Travel Pack rather than rely on the website. This aspect of their website is very poor and I suggest that that the successful completion of the transaction should be acknowledged and an email be sent as evidence that a Travel Pack has been purchased.

Terrible service, when I requested a better rate at the store front in Sudbury ON, I got what seemed to be a bit of a discount but it appears the male csr lied to me. I called to investigate and it appears to be a credit they applied, probably a one time thing. I was on hold for 30 minutes waiting for the phone csr to look into something I was cut off. Stay away from this company if at all possible.

Eastlink says I did not pay my bill last month. I did pay it. My bank says it went to Eastlink. I have been trying to contact they through the chat room and on the phone. I have been trying all week 3 or 4 hours on the chat room and on the phone I just can't get through. They say they will cut my service in three days. I do not want to pay it again.

I've paid my bills from Eastlink regularly but I'm still getting paper bills for over $500. the latest $564.54. I left Eastlink last month, 21 July 23, because of this. As far as I know I owe the company very little if anything. I need to get a true balance and get this resolved.

I had Eastlink's service from April until July only and never got a true bill at any time. My service was internet, TV and phone bundle ranging around $184. monthly.

See my payments below.

This information was sent to Eastlink in an email 30 July 23.

This company is the worst company I have ever dealt with.

I have spent over 8hrs on hold then hung up on followed by another 6hrs and was provided a false quote that was "approved" by a supervisor and had email confirmation. Only to get another bill incorrect. After sitting on hold for another several hours was told written quotes are not honerable and must have 2 supervisors approval (suddenly new policy).

I have been lied to more often and told I'd be given a credit. Get a bill with the credit then the following month with a extra charge for the amount that was supposed to be a credit.

Take away my receiver credit regularly then have to sit on hold for hours to be lied to and billed incorrectly again.

My loyalty credit removed and with no notice my bill doubled.

Call at 09:04 upon opening and currently still on hold and its is 10:25 now.

I didn't have working internet for 2 years and called probably 10 times with no resolution. They sent a tech out who also did not fix it and left without it working. I was going over my data at home on my cellphone while connected and costing me money due to their poor quality product.

I have been calling for 2 weeks to talk to someone about my bill. I left my number, I waited HOURS and HOURS with no HELP.

Your Chat is a computer it does not help and about a week ago I di get someone on the phone . They offered me a $20 refund because of the lost channels. I asked to talk to a supervisor because I was upset that they just did not lower my bill $20, I had to call and complain. Your rep said they had none and hung up on me. I have been a customer since you where Persona.

My bills are more then 200 a month with 5cent long distance. Bell offers free long distance and 160 a month for more. I would have liked to talk to someone but no one answers.

I would have thought someone would want to keep me but I guess not.

Wayne Collins [protected]

this being the day of august 3/2023 i have been on a call with them for the last 3 hours with no answer what so ever i have tried to contact via chat through their website and with no avail through their virtual customer service with this not being the first time and i am at my wits end with this company. lately my internet has been really slow over the winter i blamed it on possible weather interference but now its definitely not and now with the customer service and not being able to contact the company its a little outrageous. contract i would like to see the rest of my contract nul and void do to the service not keeping up to the promises/eastlink not providing adequate service and not responding to be able to fix the issue and after today i was just tying to contact to change my address but now i want to cancel my services

i had to make an order twice for phones for my daughters birthdays just for them to be canceled i feel my privacy has been violated by this company on 3 separate occasions i was asked about a dozen personnal questions it shouldnt be anybodys business how much i have in an account or how high my credit limit is i finally didnt answer one question right and she canceled it so i hung up to my knowledge i gave her and the 2 before her all the correct info i will never reccomend this company ever

On Mar21/23 I ordered new TiVo system. Installed Mar 23/23. Couldn't record programmes. Rep here Mar 27. New system has defective software! Eastlink "working on it" No results for 2 weeks. CANCELLED Eastlink services on Apr 14 within the 30 day trial period. Told Eastlink rep to CANCEL further charges to our credit card. Received email with shipping label instructions and sent equipment on Apr 15.

Since then, our credit card was charged $168.86 on May 8 (of which approx. $135 is NOT valid), $$304.96 on June 8 and $238.34 on July 8 for total overcharges of some $680! These charges are not valid as I no longer have Eastlink equipment nor use their services. No explanation has been provided for these charges. Since I cancelled, I have phoned Customer Service numerous times, hung on the line for hours each time waiting for your "next available agent". Didn't happen. Am I blocklisted?

I have been trying to cancel my eastlink cable since June 26/23 and can't get through. I have been on the phone for hours some days. I have opted to have them call back on some days but still haven't heard back.

I feel that Eastlink knew people would be leaving Eastlink or canceling their cable and they did not hire enough people to deal with the influx of calls.

I truly believe that Eastlink did this deliberately to get be able to charge its customers these extra billing days to make up some of the money they are going to lose with people canceling cable or leaving Eastlink altogether.

Why are we the customers responsible for Eastlink's poor planning, they say that they have hired more people and have them on until 7pm. It is not enough!

Eastlink also delayed telling customers what the Corus Channels replacements would be to further ensure people delaying canceling their cable services - therefore ensuring more billable service days.

This is Corporate Greed plain and simple. Eastlink mislead it's customers.

Eastlink is now charging customers for cable while not providing all the channels we are paying for.

I have heard rumors of a class action lawsuit against Eastlink for misleading customers and making customers pay for cable Channels they are not getting.

Something needs to be done to protect customers.

Germaine Gould

June 30, 2023

I find it next to impossible to speak to an eastlink agent. You wait on the phone for hours and no one takes you call and need to call several times.

You try to connect to chat and it takes more than 30 minutes, I give up.

My time is valuable, I guess if they want to ignore the customers it is time to find a better service provider.

The only way for them to contact you is not pay your bill?

I can not even purchase additional services because they will not take my call.

I guess, this must be a new business model

Yesterday June 19, 2023, I waited a total of 4 hours and 10 minutes before disconnecting. I spoke to someone at the 2-hour mark who added an email address to my account information and transferred to another department. who checked my internet speed, then transferred me t o another person who was about to arrange tech support but when I asked about a loyalty discount, my service request was put on hold and I was transferred again where I continued to hold for another 2 hours. This is poor and unacceptable service. This tells me it is worth my time to explore other companies that have competitive rates and better customer service. My call is clearly NOT 'very important to them' and they should at the very least stop repeating that every 30 seconds...for 4 hours.

I've always had trouble connecting to my eastlink online account. Had to have my password changed multiple times. Today, I decided to hop on and check my balance and see if I can upgrade. My password didn't work, and I was locked out after only 2 attempts, though it prompted 6 would be the limit.

April 13/2023.

I call customer care as I have done in the past, to get a password reset, and after a ton of waiting and attempting to reset passwords... I'm told they no longer support my primary email domain on the account? That they only support eastlink.ca email domains? So for me to get my password changed they told me that id need to be transferred to a subscription based service. That I'd need to pay EXTRA to access a service I already pay for. Just because they decided they no longer support my email domain. Seems insane to me.

Even when I asked if I could make a new eastlink.ca domain and set it as my primary I was DENIED because I didn't originally create the account with a eastlink.ca domain.

I had no idea or was never told I should have done so. Not only that, but I was never emailed, or notified in anyway that they have decided to stop accepting email domains that aren't directly from eastlink.

I WAS going to upgrade my phone, but now it seems ill be cancelling both my mobile service, and home internet due to this atrocity. I didn't even bother asking how much it costs to have be transferred to this "subscription based service", because it seems absolutely insane to me that just because they suddenly decided to not acknowledge any other domain than their own, I need to pay for an extra service just to access my own account online?!

Poor connectivity and high cost have made me end my association with this company.

They also refuse to properly compensate for down periods...you can't charge $90 a month for unlimited internet if there is no internet. This was for a country house, got the internet for during COVID...cell reception is better now, I'll just use my data same price and not 15$ month standby/seasonal hold fee. Greedy company with poor service, crap website sign in protocols...buggy bunch.

Our family subscribed to Eastlink less than a year ago and we have had "service disruptions" three times. The most recent from this past Saturday night and it just went back on (Internet). Called Sunday to ask what was happening and a computerized message said service disruption in our area. This morning I called and someone at a call center whose English was very hard to understand who also needed me to explain what "what is happening to my internet service" very slowly so she would understand meant... She told me my internet was working and she would place a service call for a technician who would come to my home in five days time... As if! I asked for a supervisor, who told this woman to tell me that he/she acknowledged there was still a service interruption. This afternoon, I called customer service to complain about the terrible service we are receiving from Eastlink in general. Spoke to a great CS agent named Claude, who transferred me to a very rude and impatient supervisor named Ashley. She told me complaints about internet were not her department and she was going to transfer me back to technical services. She put me on hold for a long period of time but when she returned, she said that there is still a service interruption and she could not tell me when it would come back. This is not customer service. Not impressed and would NEVER recommend Eastlink. Should have gone with Bell. Mistakes were made...

Hello: I am a recently new customer, I am on a disability pension and have a hard time getting through each month it is important that I get billed at the start of the month not towards the end. I like to get my bills paid and then try to survive the rest of the month. Paul Tatton Acct # [protected]. I was told that this cannot be done. If thats the case I will be late paying every month. Thank you for nothing.

Internet and TV was disconnected on a holiday at that where banks are closed so not my fault my payment is late getting to you this shoukd of been factured into the situation happened about 1 pm today on January 2nd 2023... and should I have not received an email or a phone call to say there was a problem... I've had nothing but problems with this company