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NetZero Customer Care Service

NetZero, Inc.

Civic Center, Hayes Valley
San Francisco
United States - 94102

Customer Support Phone Numbers

1 800 939 8647 0 0
Additional Email Id

NetZero Complaints & Reviews

Netzero / Interenet fraud unauthorized use of card

Reviewer19413 on Sep 15, 2015
My husband is a senior citizen he only gets so much a month on social security. My husband purchased internet from net zero. They lied all the way around. Social security said they took almost two hundred from his card. They promised they would put it back they lied. They put thirty some...

Netzero / Scam Company

Jay Tee on Aug 3, 2015
NetZero is really in the "scam industry, " as they have no product or service to offer or support. They charge in advance for antiquated, defective, worthless equipment and so-called "service" that they already know can never be obtained with their antiquated, defective equipment. They are...


JacksonHeight on May 14, 2015
NetZero mail application so clogged with advertisements that it is often virtually useless. Crashes, freezes, delayed response again and again due to ad scripts taking up all bandwidth on page. Complete waste of time, unsatisfactory service. DO NOT WASTE YOUR TIME OR MONEY WITH NETZERO...

Netzero / charged service I never asked for

Roaduck on Mar 7, 2015
I applied for internet service giving them my credit card info. Then after searching the internet, I found out they were using mobile data as their connection and I was limited. This is not what I asked for. I cancelled the account a couple hours later by going through a lot of transfer...

Netzero / Ripped Off

Toy Poodle on Jan 16, 2015
I told the agent January 8, 2015 that I needed internet service for school use. She asked if I would use a laptop. She said 2000 megabytes would be fine for school classes. I received the NetZero mobile broadband stick January 12, 2015 and have only used it two days and already my account...

Netzero Broadband Mobile / Ripped Off

Toy Poodle on Jan 16, 2015
I am a student and needed internet service for online classes. I purchased a mobile broadband from an agent who told me that 2000 megabytes would be fine for what I needed it for. I ordered it January 8, 2015 and it arrived January 12, 2015. I have used it for about two days and now I...

Net Zero Internet Service / Still charging fees

RTMoody on Dec 9, 2013
I am really getting irritated by this fraudulent company! I got their dial-up plan for 9.95 a month starting with their "FREE" 30 day trail and said that if you cancel before 30 days you wont be charged a thing but you have to provide you credit card number to them in case you want to keep...

Netzero / Today I received another bill from them…

Wald on Jun 21, 2013
I cancelled Netzero service last summer. Every time I tried to cancel this service, they would give me 3 months free. I finally had enough and wanted to be rid of them. When I called, they said everything was fine and I was good to go. Today I received another bill from them…

United Online Collections (Netzero) / Fraudulent bill

kannk on Oct 5, 2011
I recently received an alleged "bill" from United Online Collection (Netzero) for $19.90. This statement said that my "payment" was past due and if I didn't pay it within a certain length of time, it would be turned over to a collection agency. Here's the problem...I do NOT have...

Uol*netzero / Fraud

Lbsimoes on Jun 20, 2011
I don't know what kind of company is this, but I was charged $14, 95 in May and in June without buying anything. I can't find a number to call neither the exact name of this company and my bank says that I have to contact them to cancel it, not the bank. Please let me know what...

Netzero / Very Bad Experience

Bonya on Jun 10, 2011
Don't subscribe!!! Save you PC! It seems -you might "Save" money (they charge lees then Comcast) - but - Service is very bad. I subscribed for DSL - for few days I had pretty fast connection but - they just "spread out" with viruses and my PC lost all my software, pictures, work!!! And...


krispychick on May 30, 2011
I was visiting my sister in Florida who had just purchased a new Dell computer. I put the computer together for her and wanted to connect to the internet and set up email for her before I left to return to PA since she is not computer literate. I installed NetZero on her computer and then...

Netzero / Still charging me

Defgurl on Mar 29, 2011
I signed up for NetZero, but realized later that I wanted to cancel it. I called and cancelled the service and I thought all would be well. It wasn't. About a month later, I began seeing a charge of $4.95 being drafted from my account from NetZero. I've tried numerous times to get this to stop but it has not stopped.

Netzero / Fraud

Dbg on Mar 15, 2011
I have never had any kind of an account with Netzero.. Somehow they started charing me from one of my checking accounts $4.95 a month. I have argued with them for five months (when the charge started) the only feedback I continue to get is "We have no record of your account".. "Well, no...

Netzero / Reviving an old account and billing!

MNCabingoer on Feb 2, 2011
Got a call from NetZero recently, asking for payment on a bill for $49. This came as something of a surprise, since we hadn't used NetZero as our ISP since 2003, and it was the free version of their service at that time. They apparently reactivated the account and tried to bill it in...

Netzero / NetZero bombards you with SPAM from 3rd parties!

I arranged for my daughter to have NetZero so that she could have affordable internet access -- HUGE MISTAKE! They took my email address and provided it to 3rd parties, and now I am being BOMBARDED with spam! Everyday! I would NEVER have signed up with them if I knew they were going to...

Netzero / They have charged my phone bill and my checking account for 17.45 from 4/2/06 thru 9/3/08 and refuse to refund my money

I talked to them and they would not give me the name of anyone. They have charged my phone bill and my checking account for 17.45 from 4/2/06 thru 9/3/08 and refuse to refund my money. I did not authorize them to open two accounts for me. I authorized to charge my checking account one time...

Netzero / Netzero scammed me

I just found out today that I was scammed by Netzero. I was looking at my bank statement on-line and I saw a charge from Netzero. At first I was like are you kidding me? I would never get Netzero when I have Road Runner and it is with a package deal which is very expensive as you all know...

Uol / Netzero / Never Opened An Account With Netzero

Recieved a collection letter from Netzero claiming I owe $29.90. Past Due, I have never had an account with Netzero. I don't know how they got my name of address. I think this is a fraudulant claim.

Netzero / billing

i got netzero for free for 30 days and they didnt tell me i needed a landline til i called them after i got the cd. so i got that and said i had a local access number so i wouldnt be charged long distance and then i got my bill and it was $400 some so i called and canceled and they offered...

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