McDonald's review: Online order

Author of the review
11:26 am EDT
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To Whom It May Concern:

I’m not usually one to complain but when I placed an online order from McDonalds in Watertown, WI, my husband and I were at our wits end. I have included with this complaint two pictures. The first is the receipt I received from McDonalds after I paid for my order. The second is a photo of the receipt I received from Door Dash which was the only way we could get our food. If you look at the two receipts, you will notice that the Door Dash receipt is over twice as much as it would have been if they would have given my husband our food. The first time my husband went to McDonalds with the online retailer in hand, to pick up our food they said they didn’t know anything about it! When he returned home without the food he made no secret of how upset he was. I called out to McDonalds and talk to, I believe, the manager and told him what happened. He, in turn, told me some long draw out excuse that to put in an online order the person had to be ordering it from just outside the store. At that time I asked him if my husband were to come out with the receipt if they could make the food when he got out there. They replied yes. So…my husband drove back to McDonalds again, with the online receipt and they told him they couldn’t fill the order because they needed to see the phone it was ordered from.

Now, you have to understand, my husband is 70 years old and is not up to snuff on the latest technology. He was very irate when he returned home the second time without our food. Now, mind you, the order from McDonalds and the order farm Door Dash were identical. It would of cost mr $19.27 for the order I placed online to McDonalds and the order from Door Dash was $42.65.

I truly believe we should be compensated for all of our time, money and frustration. My husband and I live on Social Security, so our finances are VERY fixed. We either go out to eat or have takeout once a month. Needless to say, this was not a pleasant experience but a costly one. As I stated, I think we should be compensated some way!

Not a Happy Customer,

Cindy Bingham