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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

ComplaintsBoard
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12:00 am EST

McDonald's I am being taxed to death!

Checked my receipt from the drive thru window at McDonald's, it listed a tax of 17 cents for carry out. Never heard of a carry out tax sounds like someone has created a new form of taxing.I guess that lazy people are being singled out for discrimination. You mean that if I went inside that I would not have been charged carry out tax on my order. This is serious business the next tax may be a tax for using the restrooms.Please have someone answer in plain English or Spanish. I have reached my wits end when it comes to donating my money to the Federal Government.

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Chris
,
Jan 12, 2008 3:51 am EST

Take out tax has nothing to do with dining in or driving through. It's a tax to "punish" people for eating fast food. Same thing goes for a "gas guzzler" tax on gas guzzling vehicles.

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Rick
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Sep 15, 2007 1:07 pm EDT

Why are you complaining about McDonalds? They have nothing to do with the taxes. Complain to your elected officials. They can (in theory) do something about the tax. McD's cannot.

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's mcdonalds runs out of high chairs!

First of all let me tell you I am not one to complain, but when I get bad service I have to speak up. Me my husband, and my two children went to Mcdonalds for a family outing.

While I went to order the food my husband went to find a seat with my two children. Upon arriving with our meals I found a high chair. I thought good, I need a high chair for my 16 month old. I was very disappointed to find that the high chair was broken. I had to hold my 16 month old in my lap, while I ate. This totally ruined my meal, as I could not enjoy it!

Read full review of McDonald's and 13 comments
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AerosmithandQueen
AerosmithandQueen
Port Elgin, CA
Aug 29, 2011 2:16 am EDT
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Maybe theyres others who need them too. If you see people that have them but not using them for an infant you then you would have a complaint

Volodymyr Mukomiel
Volodymyr Mukomiel
Webster, US
Jan 22, 2011 12:08 am EST

In USA servise zero but in Europe - on the first place in the world.
So, if you ever will wisit Ukraine, visit Mc donald's to compare...I assure you, you would be completly shocked:-)
Welcome to European Union!

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rockthefetish
Twin Falls, US
Nov 03, 2010 5:58 am EDT

Oh my god. I'm so sorry that you had to hold your child! That must have been a terrible experience for you! You could have put her on the floor, or just let her get hurt on the broken chair if it was that awful! Your life is forever ruined by that one experience when you actually had to TOUCH your child!

Just freaking let a manager know and move on with your life. It's McDonald's for [censor]'s sake. It's not a life altering experience.

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wilfulgal
Pana, US
Oct 22, 2010 9:59 pm EDT

While working at a Mc Donald's in Pana, Illinois. I experienced the worst type of treatment you could imagine by the suposed professionals working there. I had a sign placed on my back that said" I an a Hore", when I became angry I was told that I was over reacting to the situation. Some of the teen age boys I was working with were told that I was a stripper and the "guys" took up a collection for me to do a poal dance? when I complained I was told I misunderstood what was going on--I do not think so! During my employment there I caught the managers daughter drinking "vodka" in the office while on the clock. There are managers working in the store that will provide your teenager with booze if they ask among other things. I have had a knife pulled on my by another employee and nothing was done by the managers of the store. I am a person with disabilities and was forced to do work which would make my condition worse and was told do it or else you dont have a job. I have been psyically shoved by a manager that caused me to fall in the floor and was told that it was an accident and that again I was over reacting to the situation----I don't think so! this Mc Donald's is not a good work environment for anyone and something should be done--I tryed but failed.

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dracona85
Pulaski, US
Jul 08, 2010 3:33 pm EDT
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That's it? Bring the car seat in and sit it in a booth...tada you have a high chair.

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Peta
,
Aug 18, 2008 5:27 pm EDT

It sucks that they ran out of high chairs. But crap happens and it is not always their fault. Most of the time customers break stuff, and staff are unable to get it fixed because they need to call someone for repairs. GET OVER IT

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bill wise
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Jul 11, 2008 12:42 am EDT

I just left a Mcdonalds store in Harrisburg, Illinois. I've gotten used to service that totally bites when the delivery truck is there, but tonight really ticked me off. I live 20 miles away and when I got home I found that I had no fries! I was willing to overlook the poor customer service at this particular McDonalds until tonight. Get it right, or sell out to Burger King!

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Mr James
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Dec 15, 2007 7:42 am EST

Move on you dumb ###! You have no idea what it's like working for customers with sour faces like you. If their is a problem, as appose to wining on here get of your fat ### and tell the manager. A lady and her child proberbly had a bad experiance cos u could not get off your fat ### and tell the shift manager so the chair could have been repairded! If the biggest issue in your life is a high chair, someone in your family is bound to get ill to teach you their are bigger things in life than a ###en high chair.

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tyrone m.
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Nov 30, 2007 5:00 pm EST

hi, my name is tyrone. I am an employee at mcdoanlds. i just got my paycheck and me and my follow employees have been payed way! less then what we was suppose to receive. I was payed for 19 hours when i should have been played for AT LEAST! 80 hours of pay, and not including overtime. We have families and bilies and responsibilities. WE NEED THAT MONEY!

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Mike Sheraden
,
Aug 03, 2007 2:32 pm EDT

I am currently a manager there and if you came to asking for that my answer would be "use one of the other 8 high chairs we have" or "theres no law saying we have to have high chairs, so get over it" you got what you paid for so stop complaining.

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's one of the most disgusting things I had seen in my life!

I used to go to the McDonald's near the museum district in ft worth at 3601 camp bowie, but no more.
besides the fact that they frequently gave me the wrong items, overcharged me, etc and usually blamed it on the fact that, although not in a predominantly hispanic area, the staff doesn't understand enough English to do their job...besides THAT- this was the last straw.

After making a breakfast sandwich incorrectly FOUR times, the girl making the sandwiches was observed absent-mindedly picking at her pimples as she prepared the food. she did this as though she does it all the time, and could not understand why i did not want her to attempt another egg mcmuffin for me.
the manager, area managers, supervisors, etc also seemed to be less than bothered by this bit of unhygienic behavior, but as a nurse, i knew there was NO WAY i could safely eat there.

Bad service is one thing, but this was one of the most disgusting things i had seen in my life!

Read full review of McDonald's and 3 comments
Update by Valerie
Feb 12, 2007 2:35 am EST

I got fed up with all these fast food places that treat you like [censored], get your order wrong ALL the time, their dirty, etc...

the list goes on and on.

I know that there are so many other people out there that are just as sick of it as I am and think that they can't do anything about it.

Well, guess what? I just found a website where I get paid to pick McDonalds to pieces:) I'm Lovin' It!

The website is http://www.shopnchekshopper.com/ and I didn't have to pay anything, which was great, too. Any food that you buy gets reimbursed to you up to 14.00 AND you get your commission on top of that!

I did my first one today and man, did I have some fodder:) Everyone was grumpy, rude, the place was dirty, the food was old. And I got paid to b**ch about it:)

Like I said: I'm Lovin' It

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Priya1111
Pretoria, ZA
May 13, 2022 2:51 am EDT
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I found a cockroach in my order from McDonald's Atteridgeville... I Recieve a call saying I should sort it out with Uber eats...i had to throw my order away... I feel the resolve from McDonald's was unfair and they need to compensate for it somehow... I am gonna put this on hello Peter...

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Dave967
, GB
Sep 30, 2019 3:31 pm EDT

I was left on my own after a very short time and this remained for ninety percent of my time with delivery and was not a problem except.
The stores are serious production feeds so must be respected and accessible allowing easy speed of control, stocking and, very important - the production side kitchen locating what they need when they need it. None of which is of importance or crosses the mind of a manager.
In the first year...
Boxes unbroken blocking the hall for delivery and stores access, also to the fire escapes and back yard floor every time the delivery was arriving; those boxes flattened in the recycle cadges still with plastic bags inside plus unbroken boxes under broken ones and general rubbish. Every time...
Complaints came from the recycle company despite my efforts to clear the three cages of the flattened boxes with plastic in, this as the delivery was arriving.
Bread pallets thrown about blocking the back yard with the boxes inclusive.
All store rooms were in a state (miss treated) every time!
The freezer, chiller, internal and external dry stores a thrown/pulled about mess every time.
Internal dry store, when I arrive, almost every time included a path way of apple pie cardboard wrappers from the back to the door way.
Despite this and now on my own, frequently pulled off to other areas/jobs.

Complained:
Apparently there being two to three managers plus one older in charge, they had to much to do, to many people to control; the real reason only told to me later at its end...

But
There was time for two young male managers separately to rearrange the internal dry store when they felt like it: it was better for me all of the six times; I was told so. The last time everything had to be put back in its place by me again to take the delivery.
Only ever competent/interested, who had the respect to listen, non grown manager arrived for a time, and I requested that the two be stopped from playing with that store. Pointed out that it is half empty when they play and alter; I have to have it set for the delivery.
Also noticed me struggling with the mistreated cardboard recycle cages and sorted that out by the next delivery.
All of the above other problems also evaporated for his time.

The two week shut down for refurbishment/franchise.
The external metal dry store had to be removed and I lost one third space. The manager brought in for this only then was informed that, putting any of the dry store upstairs breaks the agreement so cannot be used any longer as a production operated storage space, this was conveyed to me.

I informed that the input needs to be properly controlled, the delivery was too high. Also another delivery was required to control the loss of space plus the freezer was over full during holidays and all struggled to get to products or even get inside after a delivery.
These requests took months to implement despite the immediate changes required, but finally told that the ordering was being done now by site. Months later the extra delivery day, and it took even longer to get the freezer and chiller that should of been included; included.
The dry store delivery in general: Medium delivery 4, large delivery 8 cages
With boxes, mostly one of each, all open and accessible and their positions known by the staff, kept and set by me.
There was no stacking of the boxes, the items need to be directly accessed.
Stock can also then be directly, daily, counted for on site ordering.
The shelving was of good quality and (spacings with width an important factor) its wider because it is free standing despite the very tight space.

A month or so after a new manager the dry store shelves were suddenly replaced.

Before the delivery...
Now every shelf is packed FULL and more importantly, now stacked with boxes on top of boxes on top of boxes that people have to get into/find items.
Now the box of the item required had to be located, the boxes on top taken off, put on the floor (not allowed), then re-stacked.
A packed pallet on the floor stacked with various boxes. So no room for delivery before the delivery.
The upper floor, more boxes from the dry store.(during the shut down it was made clear to the manager by his managers and then to me that the upper floor can not be used as a storage space for the dry store as it is breaking the agreement by turning it into a production area)

A small delivery. Four dry cages, three had to be repacked with the fourth and left out in the hall by me.

The second time on delivery...
I was called over to the delivery door, for delivery, by two of your managers who have been with MD at least as long as I had.
I pointed to the still FULL dry store where I indicated and asked the serious question, ‘where do I put it, I’ve got no where to put it?’
Only to find one of them bent over through gritted teeth bobbing around and waving his fists saying ‘you will put it away...you will put it away’.
At that point I vacated the premises.

Ice rink, four years in...
Freezer streaming water internally at every one of its at least five daily defrosts.
Due to previous experience of this being left till dangerous; informed the then main manager of the serious nature of water running down through the food boxes to the floor and the serious affect of this ice build up.
I expected the managers be coordinated, pick up a phone to have the simple job done by an engineer.
Over a month no one gave a flying: then the problem was attended.
After the repair told by ‘that’ manager with surprise that the ice covered the whole floor whilst indicating it was two inches thick, something already conveyed to me as newsworthy by another worker. The safety carpet is half inch. A trained engineer had to come in, see and walk on it to fix a minor blockage.
Then to be cleaned-out by two workers. Safety glasses, shoes, gloves and a pick, at -18 degrees, should of been the minimum supplied.
The people in and out for you, using this, during their normal work attendance at that neglect... don’t have correct footwear. There is serous metal shelving located in a very tight area.

Chiller.
From the day I started was warned of the collapsing shelf in the chiller; four years on despite requests for that simple job; onion with water and produce boxes over the floor.

Delivery time change.
Despite warning for four years that the delivery was at a bad time. On a return from time off a lads informed that the manager had hit a car when helping.
Not long after- changed to the requested 7.00am.
I feel sorry for the kitchen.

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Steph
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Dec 06, 2006 5:15 am EST

As an employee of McDonalds I must say that is totally disgusting! That woman should have been fired immediately. Especially since management was aware of the problem. Management also needs to be replaced with more competent people that are capable of making sure the customers health comes first.

One thing I have discovered concerning McDonalds is the management is they are lazy and unwilling to do their jobs. They yell for the cash register workers to do everything. While there are a few of us that work our ### off to do what we are being paid to do. There are many that refuse to do anything. God forbid they should lift the heavy broom or mop. They may break a nail. They will stand there and watch others work. As a cashier we are expected to fill our stations, make coffee, keep fries down and wait on the customer as well as fill orders. Even during the busiest of times. If we have time between costumers coming in the store we are expected to clean the lobby and playland. This we are aware of when we hired on for the job. So "some of us" make sure these things are done.
Another problem in the store is the cashiers that DO NOT want to do anything. Leaving all the work for us to do. They want to stand there and look pretty or talk to all their friends. Management never says a word to these cashiers. In many cases the management is the problem. Our store has many video cameras. I just wish the corporation would gather up a few of those cameras and watch the goings-on in their establishment. Many so-called managers would be fired immediately!
There are times the managers will have favorites and target other workers. I've seen this happen first hand. It is very difficult to work in the same station with a manager that loathes you and gives you every chit job they have. Meanwhile, there stands one of her "butt kissers" doing nothing, and she/he gets away with it. If you complain, you just get more chit jobs. Seen this happen as well. While I have never been targeted myself, it all trickles down to the customers. The mood turns sour and the customers get the backlash.
On the other hand, I have to say that there are times that the customers come in and think they can walk all over you and say what they want and get away with it. Courtesy and manners work two ways. Being a cashier does not make you a way for a customer to let off steam. Cashiers have feelings, too. It goes the same for the customer. Things should not be taken out on them either. Customers have the right to complain if they feel they have been treated unfairly or not treated with respect. Just as cashiers have the right to walk away and let a manager take the rude customers order. That is the way we do it at our store. Rude customers are immediately given over to the manager to wait on. This serves two purposes. You are not returning rude for rude and if there is a problem, the manager can fix it. That is what they get paid for.

Thanks for letting me vent,
Steph

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

McDonald's - Workers couldn't understand english

This goes even beyond McDonalds, but I am tired of going to all of these fast food places and no one can understand English. We are told that you cannot fire someone for not speaking English, but yet you can be let go for not speaking Spanish. Something is definitely wrong here. The last straw was this morning when I went to McDonald's I ordered what I...

Read full review of McDonald's and 299 comments

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Phone numbers

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Website

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