Poor quality food and long waiting time for food
Ordered 2 happy meals, a #2B, cheeseburger meal. Half of the food was ready in 5 mins, the other half wasn't ready for another 10-15 mins which caused the first half of the food to be cold. I Asked for fish filet meal but they were out of fish. Fries were unsalted and fried too hard and inedible. They were Also out of red fruit punch! Food was disgusting. A complete waste of time and money. Waited 15-20 mins for my food only to be disappointed. I live up the street and visit here every so often. Quality of service and food is always inconsistent.
Desired outcome: Better management
Very bad delivery service
I made an order from macdonalds call centre to be delevered from new cairo's bransh 1st district (lolo hyper market bransh) at 6.45 pm they told me that delevery time will be 90 minutes as for the rush hour I said ok and waited for almost 115 miutes and called them again to ask why the delay so customer cervice told me the order is on the way 15 minutes and I will recieve it and waited again untill olmost 3 hours from delevery time and told me the order in the way I had guests at the house it was very shamefull is it so hard to be honest and just say we have a problem and cant take your order now istead of waiting for 3hours for the order and disapointing all the people in the house
Burgers raw
My name is William Patterson I just bought my wife and I supper at the McDonald's on Wayne Ave. In Indiana PA on 11/30/2021. I bought a double quarter ponder meal with cheese an a single quarter pounder with cheese and when I got home they were raw not just pink in the middle they dam near had blood running out of them. I did not take them back because I...
Read full complaintLate Delivery
My Name is Sahlny
16-02/12/[protected] - This is my order no and Estimated Delivery Time is 14:15 but receiving the order at 15:03. The Ice Cream my friend ordered has been melted and only drink that ice cream! Seriously this services are too BAD.. What the point we are ordering using our App for delivery? to get food on time right but now I feel I can drive out and get my food! Please respond on this!
Feel free to call me at [protected]
Breakfast and peppermint mocha iced
Hashbrowns were barely cooked. Iced coffee I think started out hot then ice thrown in. The whipped topping was melted also. Bacon on bacon, egg and cheese sandwich was stretchy.
All in all worst breastfast ever.
I was there at 6:10am and no one else was in line.
Management
I walked into the restraint and was greeted with the manager arguing with a customer calling her derogatory names. I was then told my family needed to exit the lobby because the "Karen" in the lobby. The manager stated we can all thank the "Karen" for closing the lobby. I exited the store and will no longer shop with your franchise. I was refused any managers name or contact, I was refused corporate or franchisee number. My contact number is [protected]. My name is Wayne Lancaster. I'm considering contacting a lawyer about my civil rights being violate. By your manager making racial slurs.
Desired outcome: Manager reprimanded or replaced
Hair in food
I purchased an order of 20 piece chicken nuggets on 11/28/2021 at the McDonald's in Montpelier Ohio around 10:30PM. When I arrived home I gave them to my wife. Afte a few minutes she told me she found a hair in the nuggets. I called the manager that evening and told her what happened. I asked if their employees wear hair nets when they are cooking food. She stated they don't have to wear hair nets if they wear hats. I responded it's not working. She offered to replace the food. I declined because I don't want any more food from there with hair in it.
Service
Mantua OH has the lousiest store in the area. 6-7 min waits at drive through after ordering and waiting 8-10 min to place order. This morning they shorted a # 7 breakfast with the smallest burritos ever. In the past I have gotten big macs with only one burger, coffee without sugar, no sauce packets, cold food, fry packet with 12 fries etc. I do not go there often any more.
Desired outcome: Some other fast food moving in.
Food
Went there twice on different occasions and ordered a burger combo and hot and spicy combo. And the buns were smooshed as if it had bern trampled on. I didnt realize it until I got to my destination so I threw the sandwiches away. Why would the buns be served to someone in that manner that they wouldn't want to eat.
Read full complaintComplaint
Its about the time it takes to get a cup of coffee at mcdonalds in bristol ct. Main st location. Today was very bad, the drivein was backed uo with 30 cars, we went iside to get a coffee which took 20 min. This does not happen every day but this sens to be getting worse, some cars just drove and turned aroud and left. Many of the people there just cant keep up with the amount of peoplecoming there. I love there coffee which I usualll get every morning
Food / service / mobile ordering
I placed an order on the mobile app and pulled into the location 975 Glenway Drive, Statesville Nc. I placed my order thru the app at approx. 7:09 pm andit took me about 3 minuets to arrive at the parking lot and park and check in. I waited from approx. 7:12 pm to 7:26 pm for someone to come out with my order. I checked my bag before leaving and I wa...
Read full complaintDrive through
I arrived at McDonald's at 6:00 PM and the drive-through is so backed up that it's back clear up to the road where people cannot get in line or pull into the parking lot due to having to get in line for drive-through. The line is barely moving and cars are just sitting here. I am highly unsatisfied with the service being so slow. It is now 6:15 and traffick is having to line up on the main highway. This is not the first time that I have been there and this has happened. I have even called them on the phone and ask them why it's going so slow and they cannot answer my question. I have never gotten such slow service at any drive-through I have ever been
Desired outcome: My desired outcome is that the drive-through time will get quicker and people will not have to wait so long in line and be backed up clear down the road not even in the parking lot
Frappe
For the last 3 months, I have went to McDonald's at least 3 times per week, sometimes five per week, and tried ordering a frappe. There's always an excuse as to why they couldn't make it. For the last month, their excuse was they didn't have ice to make it. For some reason or another, I've rarely gotten a frappe when I tried to order one.
Read full complaintFood
I ordered from Uber eats from Mcdonalds on main and Gilbert in Mesa Az the burgers were cold fries as well. Ice was melted also the burger was over cooked. Not happy with it at all. It cost me almost 30 dollars for this order and it certainly wasn't worth it.
I was very disappointed. As I was just going to make my own burgers now I wish I did totally not worth it.
Desired outcome: Free food
My order
Again. Here I am! My 12 year old grandson's order was wrong. Not a happy meal, either. He asks for just pickles on his two cheeseburger meal, got the works on one. The other was fine. I never got my Big Mac and fries. I did get my drink. My mom's order was correct.
C'mon now. I paid for it all, too.
I hope it doesn't happen again.
Regards,
Linda Gagne
Desired outcome: Please reimburse or gift coupons.
Been pulled forward all week for coffee
It's sad for the past week I go through every morning before work to get coffee and always get pulled forward to have to wait it's first thing in morning they should always have coffee there should be no reason to be pulled forward for coffee it's 7:20 in the morning they should always have coffee at this time and for it to happen all week long it's ridiculous
Employee civility
My son Christopher Bardin works at the McDonald's at 2420 Land O Lakes Blvd in Florida for 5+ years. In the last several months he has been harassed and bullied at work, on the evening shift (2-10pm), from his co-workers. They have called him names including a creepy pedophile, made fun of his teeth and have verbally abused him for months. Because of thi...
Read full complaintDrive through order
Went to drive through today my order was just over £31 got home and a big mac burger and portion of cheese melts where missing usually if anything is missing I go back but I was in a hurry as had a vet appointment really disappointed it's a big order cost alot and don't even receive all items, also my wee ones happy meal was ment to be a cheese burger and he got nuggets.
Drive Through
I find it nonsensical that one is required to take a drink carrier for two drinks. One of the reasons given as explanation was contact concerns for Covid. This is ridiculous. It was stated early in the pandemic, and never altered, that Covid is transmitted through the air, not on surfaces. Aside from this, McDonald's has no problem with contact when taking my cash.
Desired outcome: Stop this ridiculous policy
Employees
They are allowing customers to sit at the speaker over 30 minutes and no one is at the window they aren't taking orders at all… when I drove off it looked like they weren't even in the store and it was a line behind me… at least 7 people drove off before I did … this is poor customer service and it seems like the manager is a huge part of the problem seeing as how they were missing as well
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