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McAfee review: unauthorized credit card charge ( 6 comments)

Willyum of Vancouver, CA

Mar 25, 2015 4:19 pm EDT

Verified customer

Featured review

Same as a lot of other people here, a charge of $104 showed up on my credit card without being authorized.
Two possibilities, I had downloaded a trial version last year in the spring, but cancelled it because I didn't like it, the other instance was an update for Adobe that carried a trial version of McAfee, I declined the add-on but it installed anyway.
I removed the software and 2 days later...credit charge.

6 comments

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Not a cheapskate

Attleboro, US

1 comments

Not a cheapskate of Attleboro, US

Feb 14, 2009 12:47 pm EST

They "automatically renewed" my virus software for a computer that I haven't owned for a year. Called them and they took it off.

PissedofinMO

Saint Charles, US

1 comments

PissedofinMO of Saint Charles, US

May 07, 2009 7:54 am EDT

Subscription wasn't up for a month and without warning, I get an e-mail saying it was automatically renewed for a year. For my protection my butt. I have called the bank and they are contesting it. Just another sneeky way to get money as I am glad I checked my e-mail. The product isn't that bad but for this unauthorized billing that already went through the bank I am switching.

Jrethro

Xàtiva, ES

1 comments

Jrethro of Xàtiva, ES

Nov 04, 2009 8:06 am EST

This happened to me too. McAfee agreed to make a refund after some time but unsurprisingly there was a shortfall that they accredited to exchange rate fluctuations and tried to pin the blame on the credit card company and are now refusing to make up the shortfall. This is standard practice from McAfee.

yorkielass32

1 comments

yorkielass32 of SE

Jul 14, 2010 10:35 am EDT

Verified customer

payed online with my debit card for online security from mcafee and basically i have not been able to download what i have payed for, i cant even get in touch with mcafee as i dont have a phone number and they are not replying to my emails, this feels like a scam and im annoyed that they can take peoples money and not provide them with the service they have payed for, shame on you mcafee

Jagon

1 comments

Jagon of US

Jul 14, 2010 12:31 pm EDT

Verified customer

The reason you can't down load is most likely due to a virus that prevents you from down loading anything. You'll need to order it on a disc to download or maybe you can reset your computer to earlier date then down load McAfee.
Cheers

Ron Medley

London, US

1 comments

Ron Medley of London, US

Jul 25, 2011 6:27 pm EDT

Called Mcaffe chat support, of course connected to India. Explained that a piece of software for a Phillips MP3 player was being recognized as a trojan and Mcafee kept shutting down the system. Of course first response was that they could connect me with their virus removal team for only $ 89.95. Total scam will swith virus protection and never ever use Mcafee again

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