McAfee – Page 22

10/31/15 received an email from McAfee that they renewed my service in the amount of $53.99, and charged my credit card. I contacted them the same day, received a reply that my card would be refunded in 5 bus. days. That refund has still NOT been completed. I contacted them again today 11/16/15, received exact same email as 10/31/15 that my refund would be processed in 5 business days. Here is the email: Thank you for contacting Intel Security Consumer Support. We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference. - Order #: - Service Request #: [protected] - Created Date: 11/16/2015 14:04:55 - Account E-mail: - Description: Please respond to my previous request #[protected] and: Dear Deborah, As you requested, a refund in the amount of 53.99(USD), for your purchase of McAfee AntiVirus Plus has been processed. The confirmation number for the refund is CS1618090126. Be aware, it may take 5 business days for the credit card or other electronic reimbursement to be completed. Please allow up to 3 weeks for refunds by check. Also, I uninstalled the McAfee app as soon as I received the computer back in June, I never installed the program to begin with, and I NEVER gave them my credit card info.

I bought a Multi Access McAfee program from Tiger Direct along with my laptop...When I attempted to access the McAfee website I ended up in India and was held hostage for 3 hours...they demanded 150.00 and told me I wouldn't NEED McAfee as my problem was adware...I refused, and they disconnected, but kept my PC hostage...The accents were very heavy and difficult to understand...it was obvious I was NOT talking to a US person...NEVER again!

Have been using McAfee for about 5 years. Installed a new workstation computer. New computer also came with a free trial of McAfee LiveSafe. When this expired, my new computer was not protected. I still have 11 months to go on my fully paid for licence. Phone McAfee support to transfer my licence from the old computer binned, to the new computer. Spent over one hour on the phone with McAfee technical support (I assume in India) where they attempted to con me through a series of fraudulent diagnostic tools and logging in and showing me around my computer, attempting to convince me of all these massive serious problems I have on the computer (which was less than a month old !). Anything they could find in my Action Centre would be picked on. Software conflicts of no relevance. Even attempted to tell me my Windows Updates were Stopped and not working (this despite the fact I sat in front of them updating before calling them, and seeing them work again the next day!). The fraudster attempted to do the following. He could fix my serious problem of software conflict etc. now for US $120. Or I could take out a multiyear support contract for about US $400 (and if I did that now, he could waive the $120 fee for tonight). He spent an hour on the phone attempting to convince me before I got tired, and left without getting my licence transferred. He also bagged my local IT support stating they have not set up my computer correctly. I then phoned my local IT support next day, who IN 10 MINTUES FLAT fixed my problem and reassigned the licences for me. He also never charged me for the service given what I went through with McAfee. I have now turned off the auto subscription, and will move to another provider as soon as that is over. My other computers (family and work) are already transitioning to something else as required (and the new product is HALF the price of McAfee as well). Not only that, I had to in any event take McAfee of any laptops as it slows the whole machine down. It really only works on workstations.

I purchase 3 years subscription to mcafee live safe when I purchased my laptop last year, the past two months my computer has been running progressively slower and slower and frequently stalling. I also had my bank account hacked by spyware installed on my computer, My mcafee picked up nothing, when I rang them they couldn't care less, they refered me to a third pary company who said I would have to pay £189 to have my computer checked, I asked to be transfered to customer services as I wanted to cancel my cover they could not have cared less, so I uninstalled it and installed AVG, what a difference it is like having a new computer it is working super fast no stalling, I would highly advise anyone thinking of buying mcafee not to do so. The customer serivce team speak poor english, which i cannot blame them for obviously mcafee prefer to out source to india as it is alot cheaper but it makes communication extremelly difficult and feels like there is no accountabiltiy directly to the company, they were more than happy to cancel my subscription with out any offer of a solution.

Same as a lot of other people here, a charge of $104 showed up on my credit card without being authorized.
Two possibilities, I had downloaded a trial version last year in the spring, but cancelled it because I didn't like it, the other instance was an update for Adobe that carried a trial version of McAfee, I declined the add-on but it installed anyway.
I removed the software and 2 days later...credit charge.

I brought some virus protection from mcafee and wasnt sure it was downloaded right on my computer. I called mcafee for help. The guy named dave said he would help me download it. He said he wasnt able to cause i had an hacker and would cost me 245.00 to get rid of it. He said if i wouldnt my screen would soon go blank. I told him i couldnt afford it so he told me to just throw my computer away. I hung up on him and guess what, my computer went blank. Didnt have any problems before. This company will rip you off. They are nothing but scam artists.

I have had nothing but problems since I became a client of McAfee Anti -Virus Computer Software. I have had my subscription premature cancelled, I have had virus and Trojan attacks on my computer while having McAfee software protection or I thought I was protrected by the software that I purchased. And most recently when I inquired about a assertion that the McAfee Software was basically nonexistent on my computer and/or not what it was advertised as being able to protect my computer(s) against virus or Trojan damaging properties, I was, within 24 hours, cancelled. When contacted they would not even reimburse me for the 8 months of service that I had left on my 2 year subscription. I strongly recommend that anyone contemplating McAfee Software for protection of their home computers take heed and be warned that your money will be ill spent on this worthless product and worthless organization that represents it.

Benjamin C. Patterson
South Carolina

From: [protected]@mcafee.com
To: [protected]@live.com
Date: Fri, 16 Jan 2015 13:09:53 -0800
Subject: McAfee Account Update Confirmation

Dear Benjamin,

This email confirms that your Always On Protection has been cancelled for McAfee All Access - Individual.

Always On Protection ensures that your computer security protection is always up-to-date by automatically renewing your license annually. Without the Always On Protection feature, your PC will not be up-to-date as soon as your subscription expires.
If you want to reactivate the Always On Protection feature so there's no lapse in your McAfee security, simply:
1. Log-in to "My Account" and you will see your product(s) and the expiration date(s).
==> https://home.mcafee.com/Secure/Protected/Login.aspx
2. Click on "My Profile" and ensure your billing information is current and complete.
3. On the left hand side, click on "Auto-Renewal-Setup, " then "My Auto-Renewal Settings, " enable the Always On Protection, and click "Done."
Please do not reply to this email. Thank you.
Sincerely,
The McAfee Team

Date: Thu, 15 Jan 2015 17:34:19 -0500 (EST)
From:
Subject: Re: Your McAfee Account (SECOND REQUEST)
To: [protected]@mcafee.com
Cc: [protected]@pbtcomm.net, [protected]@live.com

I demand an answer or a refund of my two year subscription for my computer and other 3 devices. The subscription should be in the name of [protected]@live.com or [protected]@pbtcomm.net. I will give you 7 working days to reply to this request. 13 days is ample time to give me an answer.

Date: Fri, 2 Jan 2015 13:52:08 -0500 (EST)
From:
Subject: Re: Your McAfee Account
To: [protected]@mcafee.com

I have just been informed that my McAfee Computer Protection Software was not working on my laptop computer allowing viruses to infect and damage my laptop. Why has my McAfee Computer Protection Software stopped working on my laptop? I want an answer as soon as possible having purchased a 2 year subscription this computer protection software.

--- Original message ----
Date: 30 Jul 2013 08:54:24 -0700
From: [protected]@mcafee.com
Subject: Your McAfee Account
To: [protected]@pbtcomm.net

Dear Subscriber,

Thank you for registering with McAfee.

-------------------------------------------
McAfee® Mobile Security

From: [protected]@mcafeemobilesecurity.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 08:25:17 -0700
Subject: Welcome to McAfee All Access - Mobile Security

From: [protected]@mcafeemobilesecurity.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 07:42:17 -0700
Subject: Welcome to McAfee All Access - Mobile Security

From: [protected]@mcafeemobilesecurity.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 07:04:18 -0700
Subject: Welcome to McAfee All Access - Mobile Security

From: [protected]@mcafee.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 05:49:49 -0700
Subject: McAfee Purchase Receipt

Dear Benjamin Patterson,

Thank you for your McAfee purchase.

Information on your purchase can be found by accessing My Account Info at: http://home.mcafee.com/Root/MyAccount.aspx?culture=EN-US&affid=0

Details of your purchase appear below.Please save this email as a confirmation of your purchase.
--------------------------------------------------
CONFIRMATION RECEIPT
--------------------------------------------------
Name: Benjamin Patterson
Order #: CS1320288129
Date: Friday, August 23, 2013
--------------------------------------------------
McAfee® All Access - 1-year subscription : $99.99
McAfee All Access - Virus Removal Phone Support - : $0.00
From: [protected]@live.com
To: [protected]@is.instantservice.com; [protected]@pbtcomm.net
Subject: Service Question on Current Software
Date: Sun, 11 Aug 2013 13:28:25 -0400
I am writing you today because I am somewhat perplexed by the interaction with a McAfee Representative on my request to have a Samsung Tablet added to my current protection plan (offering 3 device protection). I currently have McAfee Total Protection 3-User3 Licenses: 2 in use, 1 unused. Your representative has told me that my software is incompatable with the new device I want to add and offered me a fix (new software) for 49.99 for 1 year and 89.99 for two years, however, he indicated that my current subscription unused portion/rebate could not be applied to the new product because it was made by a third party (Winferno). I told him I bought the software from McAfee advertised in a McAfee Product Box with a McAfee Logo without mention of a third party. I would like to renew my account and add this device. The representative indicated that the only product available was (McAfee All Access). Please let me know what I can do for continued service/computer protection of all my devices (to include the Samsung Tablet), how much it will cost of a 2 year subscription and whether or not I can apply the 36 day unused portion of my existing subscription to the purchase/renewal price). I have enclosed the online conversation along with the exsing subscription information for your reveiw to answer my purchase inquiry as an enclosure.

I have been having a lot of miscommunication and problems with McAfee and I do not understand why with the cancellation incident earlier this year and now the representatives double talk and misinformation prompting me to question McAfee's dedication to customer satisfaction and product integrity.

Thanking you in advance for your assistance in this matter.

Benjamin C. Patterson

Discount: $50.00
Total Price: $49.99
Date: Tue, 26 Mar 2013 08:28:33 -0700
From: [protected]@is.instantservice.com
To: [protected]@live.com
Subject: RE: McAfee Customer Service SR-[protected] (#6356-[protected]-3693)

Dear Benjamin Patterson,

Thank you for contacting McAfee Customer Service.

I am Ganesh, the supervisor handling your request.
I have reviewed your contact history and I understand that you would like to confirm that two of your computers are protected with McAfee and you want to know why you keep getting "Not Protected" pop-up messages from McAfee.
I regret the inconvenience this issue has caused you. I can assure you this is not the type of experience we expect or accept here at McAfee. I am happy to do whatever I can do with my limitations to leave you with a good impression.
Your account has been verified with the e-mail address [protected]@live.com. Your current subscription 3-User McAfee Total Protection is valid until September 16, 2013.
From your McAfee account, I see that you are using two computers (BENJAMINPATTERS and BEN-PC) with 3-User McAfee Total Protection subscription. I assure that both of these computers will be protected by McAfee until your subscription expires.
Regarding Not Protected Messages:
Benjamin, I would like to inform you that we are in McAfee Customer support team and the issue you have described seems to be technical in nature. I regret to inform you that I cannot personally assist you because we are not trained to handle technical issues and do not have the tools to correct such errors.
Please note that we need to check the McAfee's and your computer settings so that we can provide appropriate resolution, in order to fix this problem. However, as we are in e-mail support it is practically not possible to provided default instructions in e-mail. Because, if any of the instructions is wrongly followed it might cause serious problems in customer?s computer.
Hence, McAfee offers free live Technical support, so that customers can get live assistance from our trained technicians. If you had any issue while following the instructions, they can also take remote access in your computer with your permission to fix the problem.
So, I would recommend you to contact our technical Support team and provide the service request number for this e-mail (484570-[protected]), so that your call or chat session would be transfer to McAfee higher level technician to get better assistance with this issue.
You can get in touch with our Technical Support Team using the following options for free of cost:
Option 1: You can Chat with one of our live technicians 24/7 by using the following link.
http://service.mcafee.com/Callback.aspx?eventid=directlink&sg=TS&st=CHAT&pt=FREE&lc=1033&supp_prod_id=10063
Option 2: You can also talk to one of our Technicians by calling us on [protected] and selecting option 1. Our Technical Support Team works between 8 AM and 8 PM CST throughout the week.
Your Service Request number for this incident is [protected]. You can quote this number in your further contacts.
Please include your previous correspondence when you reply to this email.
For all of your Customer Service and Technical Support needs, please visit http://service.mcafee.com
Thank you for contacting McAfee Customer support!
Sincerely,
Ganesh
McAfee Customer Service -Tier 2
Date: Sun, 24 Mar 2013 15:23:03 -0700
From: [protected]@is.instantservice.com
To: [protected]@live.com
CC: [protected]@pbtcomm.net
Subject: RE: McAfee Customer Service SR-[protected] (#6356-[protected]-0858)

Dear Benjamin Patterson,

Thank you for taking your time to reply to McAfee Customer Service.

I understand that you have been given assurance by one of our associate however now you have issues with McAfee, hence you are not happy and like to contact the higher authority to resolve the issue.
I feel that this issue would be best addressed by my supervisor and therefore I am escalating this to my Tier 2 customer service team.
Our escalation team will be in touch with you within next 48 hours via e-mail.
I would like to apologize for the inconvenience this might have caused you. However, this is been done to ensure that you get an appropriate resolution for the issue.
Your Service Request number for this incident is [protected]. You can quote this number in your further contacts.
Please include your previous correspondence when you reply to this e-mail.
For all of your Customer Service and Technical Support needs, please visit http://service.mcafee.com
Sincerely,
Pratyusha Sri.P
McAfee Customer Service ? Tier 1
From: [protected]@live.com
To: [protected]@is.instantservice.com
CC: [protected]@pbtcomm.net
Subject: FW: McAfee Notification
Date: Sun, 24 Mar 2013 13:07:58 -0400
I was assured on 21 March 2013 that my computers (Toshiba Laptop and Dell Desktop) were in fact protected with a product I purchased in February 2013. I was further assured that no more messages would be forthcoming about any problems with McAfee products or coverage of my computers by a McAfee Online Representative after numerous questions and responses. This assurance has turned out to be nothing less the "###" to get me off the telephone. See the snap shot of the notice I received just today (3/24/2013). Someone at McAfee is lying to me and I do not appreciate it. Please answer my questions below before I cancel my current subscription and demand a full refund for inferior services.

(1) Are both of my computers covered by my current anti virus software purchased? Yes or No
(2) Why am I getting these online popup messages indicating that my computers are not protected? Why

After trying to straighten this mess out since February 2012 (see the numerous messages and complaints you have on file or I will be glad to send them to you) only to have been provided the most inept support by your customer service and technical departments, I can only assume that there is no remedy to my situation.

Furthermore, please provide me the address and name of the highest responsible party at McAfee so that I can provide him/her correspondence that shows my history of ineffectual service to my problem. I would like a reply within 3 working days, if you don't mind.

Your Dell PC protection expired 02/10/2013.
Actions
McAfee ([protected]@mcafee.com)
3/12/13
To: [protected]@live.com
Your PC Protection has Expired
Actions
McAfee ([protected]@mcafee.com)
2/25/13
To: [protected]@live.com
McAfee Protection - Order Number 1779280 ‏
Actions
Ben Patterson
9/20/12
To: [protected]@mcafeeprotection.com, [protected]@pbtcomm.net
I want to know how the hell I got a csrss.exe (trojan) on my computer when I have had an active McAfee account and then a technician working for y'all from India (based on his name) wants to charge me
From: Ben Patterson ([protected]@live.com)
Sent: Thu 9/20/12 1:55 PM
To: [protected]@mcafeeprotection.com; [protected]@pbtcomm.net
I want to know how the hell I got a csrss.exe (trojan) on my computer when I have had an active McAfee account and then a technician working for y'all from India (based on his name) wants to charge me an additional $400.00 to delete the trojan from both my computers?
YOUR ORDER AND BILLING INFORMATION

The charge for your order will appear on your credit card
statement as WWW.MCAFEEPROTECTION.COM

Order Number: 1779280
Order Date: Sunday, September 16, 2012

Billing Address:
BENJAMIN C PATTERSON
1732 PAUL HITE ROAD
LEESVILLE, SC [protected]
United States
[protected]
[protected]@live.com

Shipping Address (applies to orders with CDs):
BENJAMIN C PATTERSON
1732 PAUL HITE ROAD
LEESVILLE, SC [protected]
US

Tax: $0.00

Total Order Amount: $59.98

Payment Type: Credit Card

THIS IS A COMPLAINT OF MCAFEE ANTI VIRUS PROTECTION. ON MY SAMSUNG ANDROID. Last night whilst watching Filmon, and not for the first time, a message came on the screen. It proved someone had accessed, (with no warning from McAfee), via the personal message, that my emails have been accessed.
I was watching BBC's The Apprentice. I want you to look into identifying who, and where this breach came from, as I believe I know the t..t who did this.
HELP URGENTLY!

Purchased 2 McAfee total protection two months ago. Not being computer savvy, I was told it covered all areas of internet and related security. After paying nearly $160.00 I had yet another virus "V9" attacking and taking over my browser. I phoned McAfee support and was referred to a 3rd party company, who charged me yet another $250.00 to ad malware/adware for a one year supscription for only one computer (I have 4). Two days later the same virus showed up again, at times blacking out my computer. I phoned today again - another 3rd party connection willing to help me for $299.00. I told him that I had spend nearly $800.00 within one year and I might as well get rid of the computers (two are new) and purchase a MAC . Before I knew it the guy I talked to hung up. The interesting part is that McAfee messages me every other day that my system was secure. No problems were detected. What in the heck did I buy, where is the company support. I am very busy and can't sit day after day on my computer to wait for a technician for hrs to work my system. Only to tell me that McAfee doesn't cover malware or adware and I have to purchase yet another program for $250.00 I suspect this is a scam, and shame on McAfee, I'm sure I'm not the first or only having a similar complaint.

MY CURRENT MCAFEE SUBSCRIPTION TOTAL PROTECTION EXPIRE 11/29/2014. I ALSO HAVE A FREE INTERNET ANTIVIRUS THAT CAME WITH MY AT& T INTERNET PLAN FOR ONLINE AT&T.NET SERVICES. MY MCAFEE SUBSCRIPTION PURCHASE WITH MY DELL.COM CREDIT CARD WAS REMOVED AND REPLACED UNDER ANOTHER SERIAL NUMBER. I HAVE BEEN HAVING NUMEROUS PROBLEMS WITH SITE ADVISOR INTERRUPTING ME HOLDING AND MOVING THE ARROW CONSTANTLY WHILE I AM ONLINE. SITE ADVISOR COMPROMISE MY PASSWORD, ENGAGE IN STALKING, MONITORING, BODILY HARM, CHANGE PERSONAL AND UPDATE INFO AND SCHEDULE. SUSPICIOUS MCAFEE LOCATION NEARBY IN COMMUNITY NEAR 90TH ASHLAND IN CHICAGO, ILLINOIS BUILDING AND CONNECTING COMPUTERS TO ILLEGAL MCAFEE NETWORKS. UNKNOWN SUSPECT IS BREACHING INFORMATION TO NEIGHBORS ABOUT BANK ACTIVITIES AND ALARM AT ABOVE ADDRESS. PLEASE CONTACT ME AT [protected]. I WOULD LIKE TO SPEAK TO SOMEONE ABOUT INVESTIGATING ABOVE ALLEGATIONS.t

Purchased MacAfee 2 weeks ago.
Today, I had unwanted pop-ups on my pc.After speaking with the rep at McAfee I was told that pop-ups are not a virus.Per the customer rep - because I had downloaded a software/Visio with a recommended install rather than customized; unknowingly I had given permission to these pop-ups.MacAfee offered to help but with a charge of nearly 180 dollars of yearly subscription or one time fee of $ 69.95 because per the customer rep; even though I had new windows pop-up on my pc ; these were not viruses? Being frustrated I asked for a refund- After all, the reason for purchasing a virus protection was to keep my pc from being slow, or keep away from pop-ups (What I hoped from virus protecting software like McAfee to provide) - but I was told that it is not a Virus and therefore I will be charged another 180 dollars a yearly cost for the clean up or a one time fee of $69.99. Is this absurd or was I asking for too much?

Irritated by not receiving the assistance of cleaning my PC I asked to get my refund of $45.00 that I paid to be a member of McAfee- I was transferred to a customer rep. Here I am told that because this product was purchased online and being that McAfee is partnering with a partner! I couldn't cancel with them. I was provided a different number to for cancelling. McAfee might have be prestigious or might still be for some people but above is my experience and I am taking a break before the I call the new number provided to receive my refund.

How about just cleaning the pop-ups/viruses- what McAfee is known for rather than trying to sell more products?

McAfee Customer Service scam

I don't know anything about Windows computers. I called McAfee when their anti-virus software was unable to install in my computer. After an hour on the phone with their call center (staffed by South Asians), they were unable to figure out why. They said they needed to schedule a 'higher level' technician to call back in 24 hours.
A South Asian technician called back and spent 4 hours in a 'remote access' session with the computer trying to fix the problem. She ended the session by saying that I had to contact the manufacturer of the computer to solve the problem, whatever that means. It turns out she didn't work for McAfee.
Further phone calls to McAfee were made, and they informed me that I would need to contact the software developers that made AVG software, because their software was preventing the McAfee anti-virus software from installing. This turned out to be untrue according to the technician who fixed the problem later.
I contacted GuruAid, as a search engine query listed them as the top hit in my 'AVG' search. They did a remote session and after about an hour I was switched to a 'supervisor' who told me that the computer was infected and did I want to pay $120 for a one-time fix, $179.99 for a year's service, or $300 for two years service? I decided on a year's service, and gave them my credit card info and permission to charge me.
Four hours later, technicians were still working on the problem. I wrote to them during the ongoing chat session that I was going away from the computer, and gave them my phone number so they could call me if they needed anything from me. After a few more hours I got a phone call.
It was a South Asian male voice on the phone, and he was alarmed. "Your computer is highly infected, it's sending out signals that it is in trouble" said the man. He said he worked for "the people who guarantee your computer's software", and when I disbelievingly asked him how long the warranty on my 'computer's software' was, he said ten years. He refused to say how he got my phone number, and said he worked for a company called IT solutions. I hung up on him.
He called back again after a few minutes and convinced me to do a few things with the keyboard, pressing 'R' and the 'Windows Flag' key together and typing some commands into a box. These results he described to me as evidence that more than a dozen hackers had taken control of my machine. He had me type in other text and showed me the 'Registry' which he told me had more than a thousand infected items. He said that they were replicating themselves. Then he put me on hold so I could speak to his supervisor. According to the local technician who fixed the computer later, this was all nonsense. But it scared me.
Well, his supervisor said that as the company that 'runs the operating system' on my computer he was very concerned, and that it would cost $208 to fix the operating system on my computer. I asked this if this was additional to the $179.99 that I was being charged by GuruAid. He didn't know anything about GuruAid. I told him that they are the ones that gave him my phone number. I ended the chat session with GuruAid. I ended the chat session with McAfee (which the GuruAid technician had initiated). I hung up the phone, called VISA and notified them I'd like to cancel the charge. They said that while the charge was pending, I had to contact GuruAid directly and have them remove the charge. The toll free number that VISA gave me for GuruAid went directly to an answering machine. I shut down the computer and called a local technician, who came over and fixed the problems and cleaned up the machine. There were no 'hackers inside the machine'. When he ran the McAfee virus scan, it did not detect any viruses.
I'll be calling VISA when the charge from GuruAid posts, and canceling it.
Here's the takeaway: McAfee pays South Asian call centers to provide incompetent customer service. These call centers run a scam where instead of fixing simple problems (that a local technician I hired after this experience fixed in an hour) they refer unsatisfied McAfee customers to other incompetent (or criminal?) companies staffed by South Asians that tell them that their computers have big problems, scaring them, and then ripping these McAfee customers off by charging them for unnecessary service they cannot even provide if they wanted to. In my case they tried to cheat me and get money from me twice! All because McAfee has made a business decision - it doesn't care about retail customers, has paid an incompetent call center to represent the company and is uninterested in regulating their sub contractors based outside of the USA.

Buyer Beware! When you purchase a Dell laptop with pre-loaded McAfee antivirus software (with a free trial period), Dell will provide your credit card information to McAfee. When the free trial expires, McAfee with automatically charge your card.

Before my 15 month free trial period for McAfee was up, I purchased ESETNOD and deleted McAfee antivirus from my Dell laptop. McAfee still charged me a renewal fee. My credit card company and I phoned McAfee and called them on their scam. Subsequent to the call, on the same day, McAfee sent me two emails; one confirming they cancelled the auto-renewal, and the other confirming they would take the charge off my credit card.

I never purchased McAfee products directly, nor did I EVER provide them with my credit card information, Shame on Dell for such deviant practices and partnerships. It is no secret that McAfee puts out an inferior product, which is why they have to stoop to such low levels. From my research, Dell and McAfee are no strangers to SEC investigations. They can only get away with it for a short time though, like all bad companies.

A class action lawsuit is in order to stop this type of egregious business practice. This kind of corporate misbehavior gives capitalism a bad name.

see previous submission.. phone locked..mcafee to stupid to know the are trying to email my pin number to [protected] email address [protected]@gmail.com which is the phone they have locked me out of..gave them alternate email address hot.[protected]@bigpond.com pamela turner..all they did was then put robot technician on who advised nothing wrong found.. of course not..its my bloody phone i want unlocked so i can swap it for my grand daughters phone sr1199304310 sr119929273 are the reports i have put in...pamela turner

McAfee have taken an unauthorised direct debit from my account, details of which i never gave them since the protection came with my computer. They did this without any warning that renewal was due. i was not going to continue with McAfee as i am not happy with the product at all. I am extremely unhappy with this company and as usual they make it as difficut as possible to actually contact them. i will never use this company again.

I used McAfee years ago and then completely cancelled my subscription about 4 years ago. I purchased their computer security suite... virus protection, etc. using my credit card. 2 years ago they charged me about $80 for an "automatic renewal" as they call it. I called and complained. They refunded the money. Last year I was deployed so I am now going to have to go back and double check my credit card records to make sure they didn't do the same thing last year... BECAUSE they just charged my credit card again for $26.45. I never ordered anything but they just keep charging away. I tried to sign in to their web site with my very old user name and password and it says my password is wrong, to many attempts (i only tried one time) and that I'm locked out. So I call them and some strong foreign accent guy wants my credit card number, full name, address, email address and phone number. Are you freaking kidding me?
DO NOT PURCHASE MCAFEE IN ANY WAY, FOR ANY REASON! RUN! Everyone wants my money. They want yours too. Don't do it. Simply stay away from McAfee!

I went to McAfees website in January 2013 and downloaded protection for 1 year and for 1-3 computers for 29.99. After I entered my credit card information they charged my card 49.99 and sent me a rebate form but there was no advertisement for a rebate. The download did not work and when I contacted technical support they said I would have to pay 69.99 for them to remove my prior anti-virus program and install there's. Pass! So I downloaded the program onto my lap top and in April I contact them about my rebate they tried to say I was not eligible and after about 7 back and forth e-mails they determined I was and told me I had to wait until June to receive the 20.00 rebate that I did not agree on in the first place. The other two downloads do not work and for extra money they will resend the other 2 downloads for them to work. Basically, they overcharged me 20.00 and do not want to give it back, sold me 1 download when advertised up to 3 and now in May 2013 they are sending me alerts that say my protection is almost up and its only been three months and I purchased a whole year. The whole experience was terrible.

CITIBANK INTERNATIONAL NEW YORK
DIRECTOR, FOREIGN OPERATIONS DEPARTMENT
ADDRESS: 87-11 QUEENS BLVD.ELMHURST,
NY, UNITED STATES 11373
 
OUR REF: CTBNYUS/BBU
DATE: 03/07/2013
 
FROM DESKTOP OF MR. JEFF PETERSON
CHIEF EXECUTIVE OFFICER
E-MAIL:[protected]@aol.com
 
ATTENTION BENEFICIARY
 
 
It is my modest obligation to write you this letter as regards the Authorization of your owed payment through our most respected financial institution (Citibank). I am Mr. Jeff Peterson, the Chief Executive Officer, foreign operations Department Citibank of New York, the British Government in Conjunction with us government, World Bank, united Nations Organization on foreign Payment matters has empowered my bank after much consultation and consideration to handle all foreign payments and release them to their appropriate beneficiaries with the help of a Representative from Federal Reserve Bank of New York.
 
as the newly appointed/accredited international paying bank, we have been instructed by the world governing body together with the committee on international debt reconciliation department to release your overdue funds with immediate effect; with this exclusive vide transaction no.: wha/eur/202, transfer allocation no.:  citibank/x44/701ln/wgb/gb, password: 339331, pin code: 78569, immediate Citibank secret code: xxtn014.having received these vital payment numbers, you are instantly qualified to receive and confirm your payment with us within the next 96hrs.
 
Be informed that we have verified your payment file as directed to us and your name is next on the list of our outstanding fund beneficiaries to receive their payment. Be advised that because of too many funds beneficiaries, you are entitled to receive the sum of fourteen million three hundred thousand us dollars  (14, 300, 000.00 USD dollars) only, as part payment so as to enable us pays other eligible beneficiaries.
 
To facilitate with the process of this transaction, please kindly re-confirm the following information below:
 
 
1) Your Full Name:
2) Your Full Address:
 
3) Your Contact Telephone and Fax No:
3) Your Profession, Age and Marital Status:
4) Any Valid Form of Your Identification/Driven License:
5) Bank Name:
6) Bank Address:
 
7) Account Name:
8) Account Number:
 
9) Swift Code:
10) Routing Number:
 
 
As soon as we receive the above mentioned information, your payment will be processed and released to you without any further delay. This notification email should be your confidential property to avoid impersonators claiming your fund. You are required to provide the above information for your transfer to take place through bank to bank transfer directly from Citibank.
 
We Look Forward To Serving You Better.
 
MR. JEFF PETERSON,
(CEO)CHIEF EXECUTIVE OFFICER
                                                 (COPYRIGHT © 2012 CITIGROUP INC.)