charged twice for a renewal
I bought a Dell PC which had McAfee 30 days free trial. When the 30 day trial ended I was invited to buy the anti virus, which I did. This year on the 9th February I had my credit card billed for £49.22. My renewal date was May this year. I sent off an e-mail via the 'reply' option on my e-mail complaining, that my subscription doesn't expire until May and the payment was taken in February and that my card should not have been debited until then. I received no reply, in March I received another e-mail informing me that my Anti virus will run out shortly and that I should renew it now so as not to lose my anti virus and that would lead to my PC would be unprotected. I replied to that email, explaining that I had had the payment taken without my authority, therefore I want my £42.22 refunded and I would buy another companies anti virus. Still no reply. On the 27th May, I was notified that yet another payment had been taken from my credit card by McAfee. I again requested reinstatement of this £64.99. Does anyone have a contact address of McAfee?
in order to sort this matter out. On one of your blogs, someone said that they phoned a number for india. He was reembursed after the phone call. Can he/she contact me here, or by e-mail. Thanking you in anticipation
hidden trojan virus
I'm a monthly subcriber to AT&T DSL service in my area. On the AT&T support website, they offer members a free pc health check scan as a free download. McAfee actually provides (or builds) the software program. Immediately after downloading the software, my antivirus software pops up a virus alert message, saying the program I just loaded has a virus in it. Theres quite nothing like having a DSL service provider offer free software downloads that contain viruses and trojans. Gee, way to go AT&T! Thanks for the continued great service!
Stuff like this really pisses me off big time. Here's another excellent example of not only corporate greed and horrible customer service, not to mention pretty unethical. Figures! This is the same company who conveniently led me to believe for several years that I had to have land line phone service in order to use the At & T DSL services. Comes to find out, I don't need anything but the damn modem. [censored]! Where's my RPG launcher when I need it?!?
I never renewed my mcafee for a reason. You have no right to assume i want to renew your program. You have sent me a number of reminders that it is about to expire. Did i renew, NO, so what makes you assume that i want to renew. Any amounts coming off my account without my consent will be followed up with theft charges. I think you people have a dam cheek assuming what my needs are.
Kevin
My laptop has been disabled by the McAfee Anti-theft Program. The computer shut down and displayed a black screen requiring a server code. After contacting the Intel Support team, the issue was elevated to the so called engineers (backend team). Once contacted, I was required to send the proof of purchase which I did immediately. Eventually, I was contacted and provided a server code which failed to unlock the computer. Then I was required to send a screen shot by taking a photo of the laptop black sceen which I did. they provided a second server code and it failed also. Then I was told that I would be contacted by another level of "back end engineers" which never contacted me. When I continued to send email request for a status update, no one contact me without sending mutliple emails request. Then I was contacted and was 'required to send the "proof of purchase" AGAIN! I was told again that someone would contact me the monday (Veterans Day 2013). I sitll have not been contacted. this has been going on for 2 months. 2 MONTHS and I still do not have access to my laptop because of McAfee products which I do not subscribe to. This is extremely "UNPROFESSIONAL" and horrible customer service. Please see Reference_[protected]
My first request and following complaint have gone unanswered by McAfee tech.support/customer service.
Both done within Feb-March 2014. I attempted email contact. I think I recall sending one in.
The 2nd time I initiated live chat, and as pictured below, was told I'd receive a confirmation email Which Never Arrived
- Not Even In Spam Folder.
I bought their antivirus service for my pc for a year. I cancelled when it was then out of my budget to keep.
I used the uninstall option included, went into my software manually to painstakingly remove leftover files with McAfee name, but then found 2 things of theirs running and unremovable!
I even tried their on site fix-it tool. Failed.
Those items are:
mfefire & mcshield & mfevtp
I then registered with them in order to access tech. support, found the live chat option, clicked it every few minutes, then every minute, then impatiently. No response!
Today... 1 week after, the chat button wouldn't work.
FYI, I don't have a phone contact option.
I'm ready to scold them over their intrusion that I now see as Trespassing! [spyware?]
Again, I 1rst asked their assistance in removal as a recent former customer who plans using their service again later,
Then later I said they blew it - get McAfee remnants out of my pc,
Now I can't reach them at all, as if deliberately blocked!
I found many posts online of this problem going unresolved and significantly slowing pc's.
What authority can I go to to force McAfee to answer my demand?
T.Y.
This is an automated order receipt. Please do not respond to this email.
Thank you for using SafeCart Payments.
Your Mastercard has been billed: 19.97 USD.
Please take note of your SafeCart Receipt ID for reference to any inquiries:
The following information serves to prove the payment of an antivirus which has never been installed as yet:
PTLC-U090111-88VUY
This is NOT a license key*
Your order
SI Ntombela (sibusisiwe.ntombela1@gmail.com)
Anti-Virus PLUS $19.97
1 Anti-Virus Plus License with Special Pricing
Total USD: $19.97
Thanking you inadvance!
SI Ntombela
McAfee sent me an upgrade via automatic update and (a) suddenly I was using a product with a completely different look and feel (b) I no longer appeared to have an option to examine event logs (a major step backwards) and (c) my Windows Vista Ultimate system continually freezes. Why should anyone pay for upgrades that do this sort of thing? After a lot of attempts to resolve the problem, I finally uninstalled McAfee Security Centre while using safe mode and my computer started working perfectly. I did a web search and found there are others who have experienced freezing with McAfee. I logged a support request with McAfee, and their response was that there was a conflict with MS Security Essentials, and I needed to uninstall MS Security Essentials. I am appalled – I can only assume McAfee has deliberately redesigned their products to conflict with MS Security Essentials to eliminate the threat this product represents. Prior to the upgrade, I was running McAfee, MS Security Essentials and Spybot S&D and they all co-existed perfectly. The upgrade destroyed this situation. What makes McAfee think they have the right to do this i.e. dictate what I will or won’t run on MY computer? It reflects the action of an arrogant ‘do it my way or else’ company. They've lost me – I will not be re-installing McAfee. (By the way, I have also had the same problem listed elsewhere on this site i.e. unauthorised charges on my credit card for renewals I didn't approve).
I received an e-mail that said mcafee has taken £64.99 out of my bank account to automaticley renew there security package
i do not require this as i have a different system now i phoned your help line where they processed a fefund
I am absolutley dicusted that this is charged at £1.53 a minute and cost me about £10.00 and was told it will take 5 days to refund
my £64.99 by bank account is kept at a very miniable amount i am extremley angry and will never recommend Mcafee
you have lost a customer for good
McAfee charged me for 2 years after i cancelled their service in 2007. I spent 5 hours on the phone with them in 2009 - got a refund, notified my bank not to accept charges from them and 3 days later they tried to double bill my Visa. I cancelled my Visa credit card and opened a new account. For the last 3 months McAfee has been sending me e-mails saying my credit card account is closed and asking me to submit a new account. I wrote them reminding them the service was cancelled almost 4 years ago! Suddenly they have found and charged my American Express!?! I am notifying the FBI, BBB and hiring a lawyer to start a class action lawsuit. This company should be driven out of business for this kind of criminal activity...
I've had McAfee 2010 for almost a year. I went to a web site today and before I knew it it had installed a supposed antivirus software...Adware-Onestep.k It took over my laptop stating I was infected with a virus. I couldn't open the Mcafee or any other program. I would be "forced" to subscribe to this antivirus software for $59.99 and the virus would be removed. I've heard of this program and knew what it could do. I went to McAfee's tool removal site and there was not a remedy. I have been thinking of removing McAfee on the advice of a neighbor and subscribe to Norton 2011 for a 30 day free trial.I downloaded Norton and did a thorough scan. It detected and removed the program and found six other trojans and 2 viruses that McAfee never detected over the past year. McAfee you suck the BIG one. NEVER AGAIN!
I purchased McAfee Total Protection for 3 computers for 1 year and after 3 months my desktop was infected by a virus that crashed the desktop, McAfee said its not their fault and it was an old computer and I just took it on the chin. Last week my laptop became infected with adware that redirected my searches and McAfee's Total Protection could not remove the adware, but they sent me a download to help remove it. After I downloaded the program and ran it, my laptop crashed completely. When I contacted McAfee they said they could not help unless I paid them extra for a technician to analyize my system. I said no and that McAfee should fix it free since it was their "Protection" that failed. They said NO again, so I asked for a refund for the 2 months remaining on my Total Protection plan. Their response was an apology and a statement that all refunds had to be filed within 30 days of purchase(This was a year long subscription)---so basically I learned that a 12 month plan was really only useful for 30 days. I think they need to be sued for false advertising and misrepresentation
McAfee has not been any good since Vista. The last computer I saw with an installation also had a particularly bad virus, DOWNLOADER.A!UK. Of course, McAfee said it had quarantined the virus. I ended up having to wipe the computer and installing AVG.
unauthorized item charged to my credit card
When I checked my credit card I found an unauthorized item that had been charged to my account. The purchase date was 11/04/2011 for the amount of $99.95 and was from McAfee.com 866-622-3911CA. I never ordered anything from McAfee as I already have the software on my computer which does not need updating or anything extra added and have no idea why they would charge me for something I didn't order.
I am extremely angry and ask that you please make sure that you credit my account with $99.95 immediately.
I am currently working in middle east.
I just bought dell laptop. mcafee came preinstalled in it.
I am sure that cost of the antivirus is included in the the price of my laptop.
why am I forced to buy something, I don't need/ask for?
wen I contacted customercare, their answer was not satisfactory.
I want refund of the money I paid for this.
can anyone lookinto this issue?
I had McAfee years ago on an old computer. I've been getting both mail and emails requesting that my credit card be updated for my renewal subscription. I contacted McAfee notifying them that I no longer had that computer, and requested that they stop trying to obtain current credit card information. I spoke to someone in India. Not only did they have my wrong (old) email address, but my old address since I had moved. Yesterday, August 23rd, I received an email that was transferred to my new email account, that I was charged over $80.00 for a renewal on a computer I no longer had. I checked my credit card, and lo and behold they obtained my new credit card information. I knew I had taken off my auto-renewal since my computer was replaced, so not only did they go and put my account into auto-renewal, they fraudulently charged a credit card that had no balance and was not being used! I immediately contacted my credit card company and requested that they remove the fraudulent charges, close out my account and issue another card number. McAfee claims that they work with the banks and credit card companies to obtain the new information so that their customers do not have a lapse in subscription. THIS COMPANY IS NOT TO BE TRUSTED! THEY STEAL ACCOUNT INFORMATION IN ORDER TO GET BUSINESS. Any reputable company who wants your business would not do this, especially if you do not update your credit card number after it expires! There should be class-action lawsuit against them to prevent their stealing money from accounts!
When I stopped using their product, they kept harrassing me to update my credit card number. When I called, I spoke to someone in India. I told her that I no longer had that computer, and no longer wanted their product. I had deleted auto-renewal some years ago. So what did they do? They re-selected the auto-renewal, and obtained my new credit card information fraudulently, and charged me over $80.00 as a renewal. I had to cancel my credit card, tell my credit card company that McAfee committed fraud, and get a new card number. This company should be put out of business!
They just got me the same way guess what you did not renew so we are going to renew and charge you for it and to make you want the product we will infect you with the stuff we where to protect you from! Then thew want you to buy the product again so you can be protected from them!
no refund on product that doesn't work
I purchased a Dell laptop which came with McAfee installed free for 15 months. It worked fine during the first year. I renewed taking my subscription to July of 2012. That is when the problem started. Five times now I have received notice that my computer was NOT protected. When I checked on why, I was told to renew which I had already done. I wrote to McAfee to cancel the subscription and try to get a pro-rated refund and got told that since I didn't contact them within 30 days, I could NOT get any refund. So according to them, as long as the product fails within that first 30 days, you can get some money back but not after that. How is that right? I guess I will have to get a lawyer and sue that hell out of them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Macafee have renewed my subscription without my approval (I withheld my new card details) it is a nightmare to cancel although legally I have 30 days to do so.
iyogi misrepresents itself and creates bogus scans
I am a customer of McAfee Secure. On March 7, 2011. I was experiencing difficulty keying in information on my ASUS laptop computer keyboard. I initially began to run a McAfee scan. I also decided to contact tech support to see if they could be of assistance. I did a search on McAfee Tech Support phone number. I called the first site offering McAfee support. I called [protected]. When I established contact, the gentleman assured me that he would provide assistance for my McAfee concerns. He proceeded to tell me to stop my McAfee scan and close all applications. After I did this, an Iyogi dialog box popped up. I asked what Iyogi was and I was informed that it was only a way for them to send me messages as they took control of my computer to assist me in fixing my problem. After 30 minutes, a scan appeared on the screen that indicated that I had 4 critical issues that needed to be fixed. According to him, this was an emergency situation since the corruption of my computer could lead to all of my personal and financial information being stolen. At this point, he proceeded to tell me that for $169 I could receive free tech support for a year. I replied that since McAfee didn’t notify me that my system had viruses, I thought McAfee should was responsible to handle it. It was at this point that he advised me that he did not work for McAfee. I suspected that something was amiss and refused their offer. The scan disappeared before I could print it and they disconnected from me. I proceeded to run the McAfee scan again. It showed no problems or viruses present. The problem was resolved after I spent 2 hours on the internet researching similar problems and finding the correct solution.
I called McAfee the next day to relay this information. I was informed by regular and corporate customer service that they were aware of this and legal was handling it. I asked why they didn’t notify their customers and I was informed that there could be legal repercussion if they mentioned Iyogi to customers. They also said they were not notified of any resolution to this issue to date. I guarantee that anyone calling Iyogi with my problem will be shown a bogus scan and then solicited for the $169 to fix it. The problem that I have with all of this is that McAfee is aware of what is going on and isn’t even sending generic emails or letters to its customers warning them of this possibility and providing a safe and secure phone number and web site for tech support. Iyogi doesn’t even need to be named. It is incomprehensible to me that McAfee doesn’t care about or take any responsibility for its customers being scammed. How many dollars have McAfee customers paid to Iyogi without even knowing that the information they were given was bogus. I have seen scams on the internet, but this one hit hard. The reason for this is that a supposedly reputable company knew what was going on and did nothing to protect its customers. We all know that the legal system is overwhelmed and legal action could take many years. Until its resolution, how many hardworking McAfee customers will pay for non-existent problems.in this economy, $169 is a lot of money to many people. A computer is no longer a luxury, but is instead a necessity in today’s world. Computer security programs such as McAfee, depend on people’s fear of identity theft viruses, and the inability to use their computers safely and securely for work, school, and their finances. How can these companies allow their customers’ faith in them to be so abused?
I grew up at a time where the customer was king. Customer satisfaction was paramount. It even trumped profit. I realize the corporate world has changed, but when did being oblivious to their customers’ needs and concerns become common place procedure. McAfee needs to provide answers to its customers and the public at large. I discovered this on March 7, 2011, but how long has it been going on? I checked on the Internet and found that Iyogi also offers Microsoft tech support. Coincidentally, they are also the first web site listed for Microsoft tech support when it is googled I am desperately hoping that someone will investigate this so Iyogi cannot continue these practices and companies such as McAfee cannot continue to hide this information from their customers.
If you need tech support, make sure that the link does not include iyogi. McAfee is aware that iyogi misrepresents itself, runs bogus scans and then tries to sell you tech support. No one is doing anything about it. The only losers in this is its' customers. Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
h support scam
Lisa B March 9, 2011 [protected]@comcast.net To Whom It May Concern, I am a customer of McAfee Secure. Until now, I was a very satisfied customer who believed in the integrity of your product and your company. I would like to relate an incident that occurred on March 7, 2011. I was experiencing difficulty keying in information on my ASUS laptop...
Read full complaint and 2 commentsno longer supporting dial-up
Just a note for anyone using a dial-up connection. McAfee no longer fully supports its anti-virus software using dial-up. If the virus signatures are out of date by more than a couple of weeks you cannot obtain an update and they cannot correct the situation if you contact their support team. When I called to complain they informed me that the McAfee software does not work with dial-up. I told them that I had been using dial-up for many months with no problems. But I then found out that it will only work if you update the software every few days. So be warned if you purchase the McAfee software and use dial-up. Make sure its updated regularly, otherwise it will no longer work and they will not help you get it fixed. I tried 3 times with 3 different support people at McAfee and they ended up removing my Total Protection software and failed to tell me that I could not reload it over the internet.
unauthorized repeated charging of card
We canceled our subscription 2 years ago, and each year, they continue to charge the card on file (which we can't just cancel as it's tied to a lot of other legitimate charges.) When I called to get a refund, they had no problem giving it back, like they expected the call, with no questions asked. The same thing happened last year. My sense is they just keep charging unethically and the onus is on the ex-customer to catch it, then waste their time to request a refund. Last year, I ALSO requested a cancellation to the subscription, but seems like it was disregarded. Very invasive and it's really like they're stealing your money and only returning it if you catch it. Don't trust them. Not commenting on product quality, but their business ethics SUCK. Beware.
I had McAfee years ago on an old computer. I've been getting both mail and emails requesting that my credit card be updated for my renewal subscription. I contacted McAfee notifying them that I no longer had that computer, and requested that they stop trying to obtain current credit card information. I spoke to someone in India. Not only did they have my wrong (old) email address, but my old address since I had moved. Yesterday, August 23rd, I received an email that was transferred to my new email account, that I was charged over $80.00 for a renewal on a computer I no longer had. I checked my credit card, and lo and behold they obtained my new credit card information. I knew I had taken off my auto-renewal since my computer was replaced, so not only did they go and put my account into auto-renewal, they fraudulently charged a credit card that had no balance and was not being used! I immediately contacted my credit card company and requested that they remove the fraudulent charges, close out my account and issue another card number. McAfee claims that they work with the banks and credit card companies to obtain the new information so that their customers do not have a lapse in subscription. THIS COMPANY IS NOT TO BE TRUSTED! THEY STEAL ACCOUNT INFORMATION IN ORDER TO GET BUSINESS. Any reputable company who wants your business would not do this, especially if you do not update your credit card number after it expires! There should be class-action lawsuit against them to prevent their stealing money from accounts!
Don't buy Mcafee, , , they are always trying to steal your money...I bought a total protection with them and got charged automaticly renewal after a year..when calling to cancel..they said they have no authorize to cancel my product, and give me some of their partner's number for me to call and it will be resolved, but nope...I called the number they gave me and the customer service said they can't either...Mcafee have to do it...because it's automative renewal and they have no authorize to do that...So suckkk...don't even buy stuff from them again...
Product is pretty crappy, too. =) They're always weeks behind the viruses...
http://lisaduvalltoday.com/
Refunds, Collections & Justice
Email: lisaduvall@att.net
Email me the details for proven results. I have the knowledge, experience and time.
dysfunctional product
McAfee does not protect your computer... they renew subscriptions a full 30 days before expiration, with no prior warning... you just get an email to say they've done it already. They do not stand by the effectiveness of their product, as evidenced by their refund policy, which is a sham at best. A real product doesn't need to force people to pay for it. My computer was completely demolished by a trojan and I lost everything.. all while supposedly protected by McAfee.. and don't even think about their backup.. I didn't have that because it was impossible to use... tried it and it would lock up my entire computer for an eternity.. I'd never have been able to use my computer
The complaint has been investigated and resolved to the customer’s satisfaction.
McAfee company are thieves,
I bought they product online but when I submitted the payment an error occured, so I figured oot I have to try again, this time payment was succesful, however I received two emals with receipt, that means I have paid twice, I contacted company twice, I am being ignored, they did not want to check if I was chareged twice I believe they kept the money, they did not reply to my enquiry if I was charged twice ( which I will now have to check in the bank )- so much hassle for one purchase only because some proffessional service provider do not give a toss about the customer as long as he paid.
auto renew
I just received an email that auto renewal, which I didn't sign up for, was going to renew my subscription to Total Protection. The cost of renewal is $79.99. You can buy the same 3 pc license from Wal-Mart for $49.99. You can even buy it from the McAfee website for $44.99. When I chatted with customer service to complain I was referred to a web page for an explanation. It says that with auto renewal, which of course is only available to current customers, you are charged the current list price. Discounts and promomotions don't apply so you get to pay double. This policy certainly shows that they think their customers are stupid. I'm certainly done with them. I'll play more for something else before I do business with a company that plays these type dirty tricks.
The complaint has been investigated and resolved to the customer’s satisfaction.
There should be class action law suit against this practices. MacAfee took money from my account without authorization. The first time, I complied with the bank for me to call MacAfee refund the charges, and end up a renewal for half the price. As far as I know, I did not agree for an auto renewal.
This time I have the bank deal with them since money was taken from my bank account without authorization.
Learning from this scam, I am looking for an alternative for MacAfee.
I had McAfee years ago on an old computer that was replaced over 4 years ago. I've been getting both mail and emails requesting that my credit card be updated for my renewal subscription. I contacted McAfee over a month ago to notify them that I no longer had that computer, and requested that they stop trying to obtain current credit card information. I also informed them that I had taken my account off of auto-renewal. I spoke to someone in India. Not only did they have an old email address, but my old home address since I had moved over 3 years ago. Yesterday, August 23rd, I received an email that automatically was transferred to my new email account, that I was charged over $80.00 for a renewal on a computer I no longer had. I checked my credit card, balance and lo and behold they obtained my new credit card information. I had taken off my auto-renewal since my computer was replaced over 4 years ago and I had another software installed. Not only did they go and put my account into auto-renewal again, they fraudulently charged a credit card that had no balance and was not being used! I immediately contacted my credit card company and requested that they remove the fraudulent charges, close out my account and issue another card number. McAfee claims that they work with the banks and credit card companies to obtain the new information so that their customers do not have a lapse in subscription. THIS COMPANY IS NOT TO BE TRUSTED! THEY STEAL ACCOUNT INFORMATION IN ORDER TO GET BUSINESS. Any reputable company who wants your business would not do this, especially if you do not update your credit card number after it expires! I did not have auto-renewal, but they turned it back on in order to charge for their product. There should be class-action lawsuit against a company who will go to these lengths to get money for their business. After this, I wouldn't ever use their product again, nor would I recommend them.
The "Auto-Renew" is in the fine print terms of the contract. You HAVE to agree to these "terms" in order to install the McAfee product you purchased. In those terms lies the scam: the ONLY way you can activate your McAfee purchase is to agree to let them auto renew. They 'auto renewed' me the second year (2 months before my existing subscription even ran out, no doubt to prevent you from changing to a better company). If you purchase McAfee ONCE, they got ya ... I went to the bank and had my credit card # changed (issued new CC), then, the next year I got an email from our pal McAfee saying they were "unable to renew due to incorrect payment info" (the CC # they had now was no longer active). Simply, if you buy McAfee on any credit or debit card---CHANGE YOUR CARD NUMBER or McAfee will auto-renew every year--months prior to your current subscription running out.
S C A M.
rip-off telephone charges
I bought a laptop Sony in 2009 with mcafee installed in it. I paid subscription for one year which expired now in November 2010. A month ago my computer stop working ang the tech guys found Trojan virus inside my laptop and the Mcafee anti-virus don't even detect it, that why I didn't want any renewal of that software I just find out that I was charged £54.99 for a subscription which I never wanted. I had invoice from Mcafee wich said that I had 6o days period for full refund. The telephone number for contact was: [protected] with charge 1.50 per minute. I did call this number and I spoke with the most idiotic guy in the world. my name is formed from four letters and I need to spell them for him 5-6 times to be understood, when I start complaining about his negligence and the price I am paying for the phone call he respond to me in quite rude way. He said: I work from eight till eight so I need your money, if you need help you need to pay me £1.50 a minute, I need to service my car regularly so I need the money to pay for it. I was furiuos, and he said to me that he needs to call to someone in South India and he will ask for my money, but he said that he must call them now and wait until they respond. I said that I will hung up and he said to me that I will never gonna get my money back if I hung up, so I waited for long time and then he said that nobody is answering the phone from India. He kept me on the phone for 14 mins and that will cost me around £20 for nothing. At the end he said that there is no guarantee that I will get my money back ang he was laughing. I couldn't believe that this is a helpline, that is so outragious!
The complaint has been investigated and resolved to the customer’s satisfaction.
On March 30th, 2009 I went on-line to order to order a download software program. When the program was downloaded it was an entirely different program.
I was charged for that program. I have tried numerous times to e-mail them about the problem but never received any replies.
Now I have tried again the the web site that was provided to my credit card provider is no longer on the internet.
I now think this was a scam.
I downloaded 3 user anti virus security from Mcafee. When it was done I had nothing but problems. So, I thought ok I will call them. What a joke.. having to pay for assistance that ruined my computer. I had no restore points, no search it was blank. At this point was furious. Why should I call for technical assistance on their faulty product?
This is the biggest rip off on the market. My computer was secure and never left unprotected before I downloaded their garbage. I am contacting the BBB. 44.99 now cost me 139.99 a damaged computer and a headache.
Beware of this company!
You should know that no antivirus program can stop all viruses on their own.
product won't activate
I bought McAfee Total Protection for $79.99 at Office Depot. The problem is that once I load the software on my laptop, it ask me to "activate" the product. Once I start the process it wont let me finish. It starts to freeze and I never get to the end of it. I have uninstall-ed it three times and the same thing occurs. I downloaded the website version and the same glitch happens. I didn't expect this type of problem from a company that specializes in software security. I wish there was a solution. I was thinking maybe it was that it wasn't compatible with Microsoft's Vista OS but on the box it says that it is compatible. Is there a solution to this? I will not be buying McAfee again. Ever.
The complaint has been investigated and resolved to the customer’s satisfaction.
Count yourself lucky! Take it back to the store for a refund and read the numerous complaints on this very site about their unethical practices and unauthorized charges.
preloaded debit card rebate
Stores selling McAfee software offer enticing deals to capture customers. These deals often involve preloaded Visa debit cards. Customers are told they will receive a specific sum on a debit card in exchange for their purchase of the McAfee software. But when the debit card is eventually used to make a purchase, the customer discovers the amount on the card is not the same as was promised.
What the customer does not know when purchasing the McAfee product is that a $3 fee will be deducted monthly from the debit card after a short grace period. The bank will continue to remove $3 a month from the debit card until the card is drained.
refund
June 11, 2010
I see a lot of bad experiences with McAfee charges etc. On the other hand, I ordered McAfee online with a VISA charge but decided not to download it because their procedure had me confused. I called McAfee on June 8 2010 and was connected to a person in India within a minute. He authorized a VISA credit and gave me confirmation numbers for the credit and for the conversation. My credit appeared on my VISA acct within three days of my call. Can't complain about that.
The complaint has been investigated and resolved to the customer’s satisfaction.
downloaded virus
I have recently had my computer repaired when the problem was diagnosed. The technician explained the fault was due to my internet protection (MacAfee). The informed me that this was a problem that occurred within the company itself in that they accidently downloaded virus onto the website. He then informed me that anyone trying to update their computer with MacAfee would receive it also. I was not however on the website, however I repeatedly received pop ups from MacAfee informing me that I needed to and to click the relevant link.in doing so the computer automatically received the virus and broke down. The repairs have cost me £112. 00 as this is the fault of MacAfee and not myself I would like this to be reimbursed by MacAfee.
The complaint has been investigated and resolved to the customer’s satisfaction.
True. If you're bombarded with pop ups and ads on sites like porn sites, don't EVER click it.
An anti-virus providing a virus? Really? Business. Btw, reimbursement? Come on buddy! LOL
no real interenet protection, anti virus scan blocking, very inefficient customer support
I can only agree with all the complaints on McAfee: Do not get involved with Mcafee. I bought a total protection since one year.
Their crap software indicated a site as safe whereas I believe my computer got infected. When trying to run a full scan it blocked. I was connected to McAfee support for 4 nights in a row last week - they did not manage to fix it. They were supposed to call back yesterday and this morning and they never did. When I contacted them they could not care less and did not want to help further saying not available although we had agreed on a timing to try for the 5th time to solve this. When last connected to my computer they even uninstalled the product completely so now there's no computer protection at all (not that McAfee did help with something it proves...).
Their software and client service (be it Tier 1 or Tier 2) is crap. They initially asked me to buy a $89 additional product to remove a trojan or virus. I agree with what anther customer says that their foreign call center is a horrible. They are like robots. They do not have a log of everything already said or done so this is completely no respect for the customer. I wasted 10-12hours last week to now be without any anti virus. The conversations are bizarre. It doesn't matter what you say, they respond as if you said something else. Maybe they just read off a paper but they will not address what you say.
Do not get McAfee - waste of money, time, no respect for the client or client time.
Dear McAfee,
Every time I try to type something important, your ad always pops up on my screen and I can't see my typing. Even if I have a timer for typing on a test your ad still pops up, the ad takes a couple minutes to delete it and my teacher wants me to have a good accuracy rate on my test. My teacher also wants correct words on my test. My teacher wants not many mistakes.
loss of anti-virus security for my laptop .
I found the McAfee software to be useless in blocking or removing Trojans. It is very invasive, and slows up the operation of my laptop. I spent five hours trying to get their customer representative in East India to cancel the $90 automatic renewal. More like malware than a genuine antivirus utility.
I agree MacAfee sucks I originally purchased a one year contract with Mac Afee cause it came highly reccomended as one of the best . At first there were no problems with it till I upgraded to Windows 7 then I started having problems. Got that fixed again no problems at all except for the fact that the software mysteriously stops working 3 weeks before it's time to renew it then all of a sudden it stops working and all you get is oh your computer is unprotected and renew your subscription notices and that's with three weeks left on the subscription which I found strange but never the less we renewed for another year. Well low and behold 2 weeks ago again the Mac Afee came up as not working again that the real time scanning had been turned off and to turn it back on. When I tried to turn it back on up came the please renew your software for continious service, huh we still had a month on the original contract. They ripped us off on the final thirty days that we had already paid for. I contacted them because actually our renewal date isn't until the 26th of this month and I was informed I should go ahead and renew now. I informed them that we planned on renewing on the 24th thats still 2 days until expiration date. And they informed me that there really was nothing they could do until then WTH I basically informed them that their software was crap and no this time we would not be renewing. I removed the software off both computers a couple of days ago which actually sucks cause we're entitled to it until the 26th but oh well. I suggest tryiny Microsoft Security Essentials one it's free and it works great. It's what I've been using and I love it . It's actually a much better Antivirus Spyware program than Mac Afee . I will never use Mac Afee again if I can help it.
DONE !
So you panic...everyone can witness your cowardice.
Yeah, sit back and enjoy your cheap victory.
This is a good opportunity to move on to different sites to be heard.
AND to report you to authorities more serious than CB, you know?
So long, crook.
Report, report!
If only I had read these so very very bad MacAfee reviews I could have been saved tremendous anxiety and cost. McAfee protection is an expensive send up. Last month I renewed my subscription; the money went from my account and I removed the old program and installed the replacement. This was where the trouble started. Three days after the purchase I received a notification that my new version of McAfee was expired. At great expense I rang customer services and was told I was correct that I had paid for the renewal but i was told i needed to talk to a technician who would check my computer by remote but for this they wanted the sum of £54 refundable if no virus was found. No virus was found and McAfee successfully downloaded the version that had disappeared. Some days later my money was refunded. This happened twice. Both times £54 went in an out of my account for five days. Two days ago the third time, being a 67 year old woman I got hysterical with McAfee support refused to hand over any more of my pension money and insisted on a full refund as I no longer trusted McAfee. Hysterics prevailed and a hasty promise of a refund was made. I have a five day wait for my cash back and in the meantime have had to pay out for a Kaspersky replacement. So far Kaspersky is good for me.
Bbb1
no anti virus can take that much space, they all may be garbage but this doesnt happen .
could be a virus ... will research on it
no antivirus can take gigabyte of space i have tested all they all may be garbage none took that much space . this look like new virus ...thanks i got some thing to reseach on
automatic renewal
I received an email from McAffee informing me, that my Anti Virus software will be automatically renewed within the next 30 days. The fact is, I do not have any McAffee on my computer since 2007. Fortunately I managed to log into their web-site and found my account from 2007. Fortunately they allowed me to "switch off" the automatic renewal.
The problem however is, that this took me 30 minutes to do. I protest the fact that there is no function, to remove myself from their data base. Also they kept my CreditCard information.
If they want to sell software subscriptions with renewal, they can sent me an email, informing me about it.
The entire concept of automatic taking my money is wrong.
Therefor I have decided not to purchase anything over the internet, certainly do not use your Credit Card.
The Credit Card Company is NOT ON YOUR SIDE.
Another trick which may (maybe) works is to throw away your Credit Card frequently and get a new number.
This way, they try to take money from an account which does not exist or is cancelled.
I'minttheirshoes
I am really puzzled by your response. I had my share of failures and some of them are here on this web-site. I do agree that people are responsible for their own lives. Even so I do not know you, it is most likely that you made a mistake concerning credit cards and banks yourself... everybody has. However it never stops to amaze me, that people who have been victims (or dumb-[censor] as you would call them) actually defend their abusers. Sorry, but I think this is a defense mechanism. We all get cheated (or behave stupid) once in a while and your way of coping with your powerlessness is either to pretend to be educated in the subject matter or really make an effort to be educated.
Then what is wrong with criticizing others, as long as it is in good taste and constructively.
My defense mechanism dealing with banks and credit cards is to avoid them as much as I can and pay my credit card in full exactly one day before the due date. They really must hate me, because they do not make a lot of money of me.
I am old enough to remember when checks (cheques) were not free. Then some "genius" realized that they would make a lot more money if checks are free but "take them to the cleaners" if they overdraft.
The latest trick is to lure customers with a reasonable price, just right not to trigger the "read the small print" response. Later you will find out, you should have read the 5 pages of small-print.
In short, the scheme is: You must take action NOT to buy the product or the service.
Again, I do not intend to patronize or insult you. However if you still feel that way, I apologize... I really do. This web-site needs some civility.
Karl123
You mentioned it...
Home equity loans are a bad idea too. And refinancing used to be bad idea too, but lately the interest rates are so low, that you may consider it.
I actually know a few people who had sub-prime mortgages and they had to file bankruptcy and move in with friends and family. For them it was a very bad decision.
Renting out your second home might be an option, if you can manage the property. Lots of luck involved here, you may get a bad tenant.
And why are you so hostile. I have my opinions and you have yours. I have never insulted anybody who borrowed money or even lived ff a credit card. I have lots of friends who drive better cars than mine, but they borrowed the money for it.
I am not criticizing anybody who lives on credit. I just believe, that this is not a good idea. In the long run you do financially much better NOT taking a loan. What I mean is that everybody must live within his/her means.
Few people do and that is sad and yes... it is their choice. Taking a mortgage for a house is the possible exception, because few people have the money up front. But then be wise... Today everybody knows that "sub-prime" mortgages are a bad idea... I am proud to say "I knew that all along". And "lease to buy" is a bad idea as well and so is a 30 year mortgage... get a 15 year one and get a smaller house. Pay it off in 10 years and within 30 years you own 3 houses, while the neighbor owns one (at best).
Your last paragraph I do not understand at all. Yes, many elderly live off credit... actually even more younger people do. In which way does this make me righteous ? I have a problem with the definition of the word "righteous".
If it means "I believe that I am right" ... yes I do. If it means "I am right always" ... no I don't.
Actually it was not luck, but hard work.
Truth is, most people living on credit have nothing to show, even after years of hard work.
"The flying monkey" I plagiarized from a movie, but it means the same thing as you suggested. In my case I avoid profanity, because it distracts from the basic argument.
While it is true, that people who do not comprehend suffer from their condition (obviously), this does not give others the right to take advantage of it. What about the elderly ? What about children who grew up in less than fortunate families?
I'mintheirshoes
Factually you are correct. People have to read the contract and so I will in the future. But we all know, that these contracts are designed to mislead the casual reader, but hold-up in court.
Where we disagree:
I do not give a "flying monkey" about credit ratings. I NEVER borrow money... bad idea. People who purchase everything on credit never make it in life. Thirty years ago I left the army with a duffel-bag and $100 in my pocket. I got married and got two kids through college. To be sure, I spend only 9 years in school and did work when I was 15. Today I have a house, stocks and not a cent of depth. I could live on my savings until I am 100 years old. And all because I NEVER BORROWED MONEY form anybody.
karl
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just checked my visa account to find that McAffee has removed £64.99 from my account without my authorisation (ref no:85204721216130808030184) The only McAffee product i have is Anti-Theft which was paid for a few months ago and is not due for renewal.
As all the other products that i had were discontinued 1-2years ago.
Please refund me the amount of £64.99 immediately as this has taken me over my limit. If i had brought this product (Whatever it is) i would not have used a card that would have taken me over the limit.
Yours Faithfully
Miss Wendy Willimott
After having what I now call my “McAffe Experience” I told their customer service that I would never pass on an opportunity to warn others about McAffee’s service and questionable business practices.
Last Summer I purchased McAffee Antivirus software. After downloading it would not run. I contacted their tech support and of course had to talk to someone who could barely speak English named Roger….RIGHT! He spent over an hour having me change a bunch of settings. The software still would not start up. So Roger transferred me to another tech idiot and continued making changes in numerous areas on the PC. I told him this is not normal to have to change all this stuff and he says No Problem…No Problem. We will fix it.
And you know what..he did. As soon as he had me restart the PC it crashed. Since I was so pissed and it was late I told him I would call back the next morning. The tech I talked to then says well it is obviously something wrong with my PC and not our software. I responded by telling him I agreed and McAfee Techs were the cause of the something that was wrong with my PC.
They then had the gall to try to charge me almost 100 bucks to fix the problems they caused. That was the proverbial straw and I told them what they could do with their product and it was understandable in any language. I told them to refund my card, and to take my name off of their contact lists. I took my PC to a friend who works in the MIS field and he had it fixed in a couple of hours and told me he was surprised it did not crash sooner after all the changes they made.
McAfee NEVER refunded my card, and I keep getting emails and snail mail etc. even though I have responded to every email telling them to remove me from their lists.
I received a letter from them dated June 01, telling me that my card had expired and wanted me to update it. The subscription I never got to use did not expire until July so it is obvious they tried to charge my card in May, two months before the renewal was due. They do this so they can use your money for a couple of months even if you do not renew. I consider that an unethical business practice but honestly have learned to expect nothing less from this bunch.
Luckily my card expired in May so that screwed up their scheme. I called the number they put on the letter and was not a nice person. Of course I was told I would be removed from their lists, I will believe it when I don’t see it.
I have decided to file a complaint with my States Attorney General consumer affairs branch and encourage those having similar problems do so for their State.
Again beware of dealing with this company
I ordered a McAffee software since last month and did not receive software
preinstalled mcafee fraud
I have a dell vostro preinstalled with mcafee 36 months subscription. Ever since the antivirus program was reinstalled from Dell-Mcafee CD the subscription is reduced to 30 day trial. mcafee does not offer latest version of its software for preinstalled systems. Therefore by any chance the preinstalled system needs to be reinstalled it will need to update the software from its website. the website only has new version download. the new one is not available for preinstalled ones. this way I lost my one year. mcafee does not accept the mistake & dell does not own up.
allows malware charge to remove
from dispute letter to McAfee A renewed subscription of McAfee Total Protection plus the SiteAdvisor was installed 27January2010. All protection was activated. Total Protection plus the SiteAdvisor is an implied guarantee that the customer is protected from all malware if the product is activated and the customer only opens McAfee designated safe sites. On...
Read full complaint and 2 commentspoor quality-failure to prevent trojan
Their McAfee security software allowed a trojanfakeav. b to get into my computer. It was able to not only to shut down the Microsoft anti-virus protection but also the McAfee protection as well. When I contacted AT&T by phone I was transfered to a Tech support who wanted to charge me $99 to fix a problem that their service allowed, not to mention their usual run around procedure of transfering me to different departments for 2.5 hours and then hanging up on me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same problem here...problem still not resolved although Windows Defender stopped the AntiCirus 2010 from popping up when accessing my internet, now I can't open files or install or uninstall...can't even run cmd or regedit...still waiting for help from Microsoft since AT&T has failed once again to provide support for their program!
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For future reference avoid mcafee and norton, they are known resource hogs and impossible to get rid off. Many free options available online. Hope you get your money back.