McAfee – Page 20

McAfee Customer Complaints
April 23, 2018
To Whom It May Concern.
This is only my opinion and I am sure I am not alone.
I bought McAfee Antivirus last year and when I tried to install it, I had problems. The Help Service told me I had Norton and in order to install McAfee they had to remove some existing software. This would cost $49.95 for the service and I said okay and everything worked fine.
Now my McAfee Software will expire this May 15 and I bought a new McAfee Antivirus and when I tried to install it, I was kicked out again.
The Help Desk called me and I was not home and he left a message that if I had trouble, I should call 877-220-7414. I tried to install the software again next day and right away it kicked me out saying that the product key was already used and to call them (big number on screen).
I called the number on the screen and a man answered and he assured me that he could solve my problems if he took over my computer. I gave him permission and he did take it over.
Problem: He said I had some conflicts and he would take care of it for $100.00 charge fee. I declined.
Question: If I am using McAfee now without problems and I am trying to update it, why does the new product conflict with the existing McAfee antivirus? He said that is the problem!
Solution: I am returning UNUSED product key and I will use Norton again or something similar.
(I scanned the McAfee Product Key and I am sending it to prove that is not being used).
I am not asking for a refund. I learned a good lesson for a small amount of money.
Sincerely,
Ciro Albanese
142 N. Jerrilee Lane
Anaheim, CA 92807

Product Key 6337N-QCFN5-R3275-J4KA9-APJMP
Scan code [protected]

This is my 3d box of 100 k cups purchased from our local Sams club. I can not seem to get more than 1 out of 5 to brew without dumping grounds into my cup. This is very disappointing as we enjoy the coffee. What can be done to keep this from happening? I dont believe that it my machine as others have reported the same problems. At aprox $.70 per serving this is a rather expensive way to not enjoy my cup.

23/02/18 reference case [protected] handled by Renson.

Every year at renewal I have to go through the same routine - I try to renew and am given a price that is double that I find on the McAfee website. I then ring up and get told McAfee will do me a favour and match the website price.
You have a great product but very poor customer support in trying to dupe a loyal customer into overpaying for the product.

Please amend your policy!

My contact is [protected]@talk21.com or [protected] - please contact to discuss

My subscription was due to expire in the middle of March. though money was taken from my account a month before that on the 9th of February. I have other standing orders and bills to pay and I think it would be professional to inform a customer before deducting my money. I was trying to chat and call the customer support but didn't get any answer. NO response whatsoever though it says that lines are open 24/7. I am very disappointed with the services and request a refund.

Details of subscription renewals:
CONFIRMATION RECEIPT
Name: Viktorija Jurina
Order #: PL2204740352
Date: 09 February 2018

ACCOUNT INFORMATION
Name:Hewlett Packard Consumer
CustomerEmail Address:[protected]@yahoo.com

I had paid Rs2040.00 on 6 March 2017 by Credit Card towards 1 year subscription charges which is due to expire on 6 March 2018. I had never authorized autorenewal of subscription without my my approval. On 4 February 2018 I was informed by email message about the autorenewal of annual subscription at the cost of Rs 4390 which was charged to my Credit Card without any prior authorization. I object to it for: 1) Unauthorized use of my credit card, 2) Inflated rate of subscription, 3 Charge 1 month prior to expiry of existing subscription.

I have recently bought a website with a the domain was registered in Jan 2017 (1 year old)
McAfee has place a warning that my website is unsafe to use.

It is a simple small website that nothing on it other than basic blog information. The information attracts a lot of visitors each month, which is the reason I bought it.

I am trying to get an answer from McAfee as to why they have said it is unsafe.

I am asking them to remove this or tell me what I need to do to fix the whatever problem they see.

A company called CuteStat.com posted information on their site giving a warning to anyone using my site. I emailed them to ask where they got their information and they said from McAfee. I don't believe they looked at the website to confirm any issues.
I have asked them to either let me know what the problem is or please remove the warning which will effect my website. I have not yet heard back from them

The website is www.kegofwisdom.com

I phoned customer service today as you had taken a payment out of my bank account today, which I thought was strange as I cancelled the antivirus twice back in 2009/2010.
After checking previous years statements it showed you have carried on charging me even though I cancelled TWICE! Once online and once on the phone. The lady I spoke to today said there was no record of my cancellation. That's quite convenient isn't it? You have taken my money out of my bank WITHOUT MY PERMISSION for 8 years! I will be taking this further if I do not get a refund! Your staff are also very rude!

I have recently bought a simple but good website. kegofwisdom.com For some reason McAfee has said the site is not valid.
The description says: URL entered is not valid or has no data

  
https://www.mcafee.com/threat-intelligence/site/error.aspx?url=kegofwisdom.com

This is not true. It is a valid website, set up correctly and has content.
It has good traffic

This is the message that appears on: cutestat.com

We found potential security risks with kegofwisdom.com and it is Un-SAFE to browse this website. USE CAUTION and make sure you have best Antivirus Software installed.

When I contacted Cutestat as to where they got their information they replied:

The source of that information is https://www.mcafee.com/threat-intelligence/site/default.aspx?url=kegofwisdom.com
Thanks,

CuteStat.com Support Team 

CuteStat wrote this information based on:
Kegofwisdom.com URL entered is not valid or has no data
https://www.mcafee.com/threat-intelligence/site/error.aspx?url=kegofwisdom.com

Please can you tell me how I correct this information and have it removed

Thank you

Apparently, opening a Service Request does not mean that the situation will be resolved as soon as possible. I currently have NO protection; however, I do repeatedly get boxes popping up requesting I pay for upgrade as it states that my current protection is free.

IT IS NOT FREE I PAID FOR IT- I Have friends and coworkers who would never consider putting McAfee on their computers as the company's practices leaves a lot to be desired. I got another application (the free one requesting I buy again) because I updated Java and did not look for the "sneaky" little box that I had to uncheck rather than check. People don't like being conned, nor do they want a program they cannot remove. I have tried for two weeks to remove your program.

I bought McAfee two years now, but I doubt I will ever use it again. I suggest you show this e-mail to your top executive so he or she can change their business practices It surely does not endear MacAfee to anyone!

Here are my two product keys-- one is current; perhaps you can look at your records.
E5V37-9A22Z-3J45E-J3GVT-A2PAP
M3NK2-6Y296-J7RR9-25KEF-A2PFH

I made a payment on the 5th Dec 2017 of £22.31, i have emailed Mcafee previously (1 week ago) that i have spent hours & hours of waisted time trying to install with no response from Mcafee, my computer does not allow it to install, now i have tried to log in to my account & the Mcafee website does not recognize my email address. I am not satisfied with the service & demand a refund - my name is Simon Warner & i paid by debit card ending 0026 & would like this money refunding. - The card is registered to the post code below in the UK (i am English), but the laptop & me are in Thailand in 6 months vacation.

M.J.Hughes cs2174200931

I have just rang uk customer services about my £40 cashback on renewing my livesafe subscription to be told the 14 day offer was finished. I was not aware of this limit and to the best of my knowledge have not received any emails to point this out. Customer services have offered an extension to my subscription but i was relying on the cashback as my working week has been reduced to three days.
Something has gone wrong here, please can you look into it.
Regards M.J.Hughes

Mcafee have taken £89.99 out of my account and I did not authorise this. Apparently I clicked auto renewal, which I didn't. I had a free trial with my laptop and clearly they just pre selected the automatic renewal. I don't use mcAfee and I didn't when I had the free trial a year ago.
I've emailed them multiple times and can't get hold of someone. I want this refunded as I am now in my overdraft.
They have taken this payment through paypal and paypal won't refund it.

On the 30th October 2017, the sum of £89.99 was withdrawn from my account without my authorization. This "auto renewal" was not authorized and was not turned on in my preferences for my account. The withdrawn amount has put my account into debt. Your customer service department is sorting out a refund: Case Number: [protected]. I wish to state that the collection of funds is illegal and that any interest made on the sum of £89.99, over the five days you hold onto my money must be paid to me immediately. This is an unethical company to I wish to close my account after this matter is resolved.

Carla G May.

It has been almost two years ago that I stopped using your security program and had it cancelled, on this October you once more charged my credit card after i had cancelled the subscription on line.
I have contacted Walmart Master Card about the charges and I will dispute them.
My name is Douglas M Mendoza
866 Grand Ave. South San Francisco CA 94080.
[protected]@yahoo.com

October 20, 2017
DRI*KASPERSKY LAB [protected] MN 84.99
October 20, 2017

I recently tried to renew my subscription with McAfee. I live at a new address and my cards are all tied to my new address. I entered my new address at the McAfee site along with my card information and I got back that they could not confirm my new address, so I tried their chat service after waiting past the time they said it would take. I called customer support. Customer support said they entered my new address, but when I tried I got the same message I was then told to enter my card information over the phone, I did and they then hung up on me and I still can't renew my service. Their customer service is a bad joke and they have proven that they can care less about their customers needs. Do not waste your time or money with them.

Reference number: [removed]
Name: [removed]
Email address: [protected]@gmail.com (new email) [protected]@hotmail.com (old email)
Phone number: [removed] (new phone number) [removed] (old phone number)

I paid the anti virus program fee twice last year and I would like to have one of the payments to be refunded. When I received a notice from McAfee in April 2017, I unsubscribe automatic renewal but I got charged again today. I was speaking to one of the supervisors (name removed) at McAfee and it came to realization that I paid twice for the same product last year but the supervisor refused to give me a refund since the last year is already closed. I should not be charged for the same product twice. It doesn't matter whether your year is closed or not. You can make an adjustment and this adjustment is immaterial which has almost no impact to your financial statements in this fiscal year ($69.99 CAD). I would like to speak to someone in charge to have one of the payments that I made for the last year to be refunded. I'm not refusing to pay for the service but I'm refusing to pay for the same service twice.

My True Key was constantly signing out each time I exited any website instead of staying on for 7 days per my profile. This is the second time this happened in the short time I have had the service. I got a tech outside the US on 8/10/17 and he said I had to delete and install and I would lose all the info. I did that and he said I would get a confirming memo in a half hour to reinstall. I never got it. I called back on 8/11/17 and had the same runaround and he said he would have to escalate the problem, but no one was available until 8/13/17. Obviously, a lot of people are having problems.

Hello,

I recently found out that you have been charging me for McAfee Intel security software(?). I've never used it and don't even remember ordering the soft. So can you let me know - what is this?

-79, 95
MCAFEE *INTEL SECUR [protected]
Viesti
492057******8834 OSTOPVM 170706
MF NRO 74313307187100299982594
VARMENTAJA 050

-79, 95
PKORTTIMAKSU
201607075EQEL1010823 J
MCAFEE *INTEL SECUR [protected]
Viesti:
492057******8834 OSTOPVM 160706
MF NRO 74313306188000616814382
VARMENTAJA 050

-79, 95
PKORTTIMAKSU
169367
[protected] EL2353862 J
MCAFEE *INTEL SECUR [protected]
Viesti:
[protected]******8834 OSTOPVM 150706

... And the list goes on. The bank has a paid service, so I can sort out how long this has been going on. (unless you can tell me, for how long have you been charging me for this.)

I would kindly ask you to return my money.

I hope you understand the problem here, and we can work it out. :)

Ps. I have never received at least an e-mail from you, so I have no possibilities on using your software.

Kind regards
- Jouni Rikkinen
E-mail : jouni.[protected]@gmail.com
Tel : +[protected]

24/07/17

Trying to install product key for McAfee Livesafe. We purchsed 3 x 1 year product keys, each for 5 users. 2 were istalled in January.

McAfee Livesafe

3 x 1 year subscriptions

1 - D7SMW-5RWC7-2M5F7-4GFGT-APHP4
2 - D7NEV-G2H6L-9JP7M-9WNPF-APMFP
3 - D7TW2-C2WN2-LRT35-9547D-AP6HD

However we have tried to install the remaining 3 but keep getting a undisclosed error issue. There is no IP conflict as tried on 2 computers. We have also tried to different product codes and still get the same error!

We need this fixing ASAP as we are currently without out security leaving the business vunerable! Can you please advise why this is not loading so we can fix it as have paid for a product which is currently not fit for purpose!

Hi,

Yesterday, I bought a 2 yr subscription, believing it to cost your special offer price of under 60 pounds .. you then charged me nearly 90 pounds. I feel cheated and will never buy from you again, unless I get a refund. I presume this has happened because I pressed the wrong buttons, but I'm disgusted and offended and feel cheated!

If the only other option is that you cancel my subscription and refund my money, then that would also be an acceptible solution

Kind regards
Barry V Rose