McAfee – Page 7

An unauthorized payment was taken from my bank account on 20 September using my debit card. My bank account is in the UK but the payment was made in euros and was made to the US McAfee company. I have no subscriptions to any McAfee products.

I have attempted to request a refund from the McAfee site, however I am unable to contact the company by phone (I am outside the US) and all the links to submit claims online are broken or circular.

Never made a purchase but got this email please explain:

[Order Confirmation

10:02 AM (2 hours ago)

to me

Your Purchase Summary are as follows:

Order Date: 9/22/2022 2:02:25 AM

Transaction ID: 120HOCNW

Seller: McAfee Antivirus Plus

Payment Source: Direct Debit

Final Charge: $499.99

Additional Information about the Transaction

Order Ref # 128.190.39.93.mcafee

Approval # DKzDWR4ayyusUuWAeFOSDfy3P

We want to take this time to thank you for choosing McAfee with your $499.99 transaction. McAfee has received your total transfer of funds of $499.99 USD. It may take up to 48 hours for the transaction to reflect on your statement.

You are eligible for a complete refund provided that you request it within seven days of the date that you made the purchase. If you require any enquiry or assistance regarding your purchase reach us at Customer Care: +[protected]

What we offer as extras to speed up your web browsing

✓ McAfee antivirus includes basic antivirus scanning but it also includes a pair of extra modules intended to improve performance and safeguard privacy.

✓ McAfee Total Protection guards five devices against viruses and offers ransomware protection, wards off malicious websites and includes a password manager.

✓ McAfee is lightweight, unintrusive, and efficient, which will make it a great asset for your device.

-----------------------------------

Best wishes,

McAfee Customer Helpline No.: +[protected]

Please answer my E Mail.

Regards

Mike

----- Forwarded message -----

From: Mike Parsons

To: [protected]@mcafee.com

Sent: Tuesday, 20 September 2022 at 11:56:26 BST

Subject: Cancelation and full refund (I am Deaf and aged 73Yrs)

Tue, 20 Sept at 11:47

I wish to cancel my download and ask for a full refund. It is too difficult for me. Please confirm

by return.

Thank you

Mike

On Tuesday, 20 September 2022 at 10:26:25 BST, McAfee wrote:

I want someone to ring me on [protected] please. My issues are: Despite my account showing I am covered for nearly 2 years I am being inundated with crisis warnings that my cover is or has expired. This is wrong, please rectify it. It also says my computer is an HP. It is not. t is an Acer AspireA515-45 SND [protected]. I have only had the Laptop a few weeks and transferred my previous cover as well as renewing again. I am livid. If you cannot get these simple matters right, how can I have confidence in your system. Your phone numbers do not work and your various sites are nothing more than Mazes.

I look forward to a response please. James Smith. [protected]@gmail.com

when i was trying to copy video files with an extension of .vba, my total hard disk and pen drive has been written with, for example "[protected].vba" with 2 kb serially numbered around 88 files in each and every sub-directory of my computer and pendrive. I request you to remove these virus files and make me relieve off the tension I am facing, because I am afraid of losing data.

Software didn't work at all and Staples store in Canada Milton Ont refused to take it back or issue refund or exchanged for other software. System went down the same day after uploading the software.

Bar code - MAB00ZST1RBPM / [protected]

Pls. send me your contact info. My EMAIL [protected]@yahoo.ca

Thank You.

My new laptop had mcafee offer. I never activated it. so after 3 months I get notified over 20 times a day in my edge notifications. I have removed it from windows, but still get constant notices my system has viruses. I do not want their service. How do I get this to stop. there is no law enforcement for these internet crimes. How many older people think they have to pay this.

Installed google chrome, Then installed google chat , and was fine when i wasn't using it much. But as soon as i started having chats with friends on a regular bases i got pop up adds for your company, and vires warnings. And says my account with your company has expired. It has been 8 years since i have had an thing to do with your company. My system doesn't have anything on it unless i use your program to scan for it so. If the harassment continues I'm getting a lawyer to sue for as much money as i feel necessary to get your attention. As well as call the U.S. Attorney genral About your business practices. No threat It's a promise .

I turned off auto renewal, but they charged my credit card anyway. I reached out and they told me I had more than one account and someone would get back to me in 2 hours. I waited 4 days, reached out again and got no resolve. I reached out again and they said I was out of the refund window, even though I had reached out several times before and you cannot get a hold of anyone. They spend about an hour on the phone and said they would escalate it and someone would get back to me. I has been days and no contact.

We are retirees living on limited income and we use to subscribe to a McAfee Anti-virus program for our computers and the confident that their advertisement and reputation to protect our online activities to pay bills online. I did an online McAfee subscription and gave my personal bank account. McAfee renew my subscription the following year and didn't know about it till the bank statement came in and the reason why I did not renew the services this year for antivirus subscription but they still send advertisement to my e-mail. Yesterday charges were made for a total of 6 charges of $116.70 that total to $700.20 listed to McAfee from our bank account statement. We call the McAfee customers service with our charges that were made by McAfee and have no knowledge of the charges. McAfee is in the antivirus business to protect their company from abuse from scammer to steal our identity and our money from our account that we are now traumatize that our personal information has been compromise and unprotected. As of today after the contact with McAfee about the charges I receive an e-mail from them to renew our subscription and afraid to open any e-mail from them.

From Roland Francis

Emails

[protected]@aol.com

[protected]@gmail.com

My Mcafee account was auto renewed

in April 2022 and my bank account was debited by £89.99. I was not expecting this, but accepted it must have been in T&C's.

When trying to access my account on Android it says I do not have account and am on 148 day trial which has now

elapsed and Mcafee are requesting I open account for around half the cost that I have already paid.

It is impossible to contact their customer services to get any answers.

I want a refund of the auto renewal payment and also wish to Cancel the auto renewal for future.

American Express charge:

MCAFEE RENEWALAug 6, 2022$119.75

2821 MISSION COLLEGE BLVD, SANTA CLARA, CA [protected], UNITED STATES OF AMERICA (THE)

[protected]

Card Member: BRUCE BERGER

Case number 1-[protected]. McAfee has refused for over 2.5 months to refund $118.10 the took via auto renewal and I cancelled service and made a timely refund request. I have been given at least six fake refund numbers and five fake emails saying it was being processed within 4 to 6 hours. Aeschylus time I call, they lie through their teeth. I haven been told a manager would contact me at least 23 times, yet received no calls.

I have unsubscribed from McAfee months ago and they are still sending emails daily! It might be phishing and or spam or worse! I have blocked on my gmail and reported as phishing and still get emails. I tried unsubscribe but apparently this company uses multiple other companies to bombard our mail accounts!

Last one was TotalProtection [protected]@scarletcasting.net and mailto:[protected]@scarletcasting.net

Your McAfee® hasSuspended. Click-To-Update YourSubscription_3ubT

Hi

http://scarletcasting.net/Cz1=uzqB051N-55RuqRHBRBCN5tefqtVN1995NtSHFAuVzUIWfDu0NAuQ7|wv4t5jOtWhXt5jM25jRtu9ct5vw6IjwN_zQfQseqNUIhxVkMkNBe1HH

McAfee has been auto renewing my subscription for years now with no way for me to stop the charge! The price increases each year and now it has gone up to $137.14. Each year McAfee makes it harder and harder to use my computer with their firewalls. I do not want this service but they will not answer the phone when called and I have no account with them. They obviously have my email address but I have no password or account number because I have never subscribed for this service!

My account had auto renewal turned off but they were steady trying to charge my card which I keep locked thank God. Had to chat in and then the agent was rude Robert C. and ended the chat abruptly. My experience was terrible I'm definitely going to look into other software besides this one going forward. This happened yesterday 8/13/2022 via Chat on their website.

Auto renew after I said no.

I told them I don’t want their product anymore they kept sending me emails telling me virus found virus found and I’m really tired of them. I told them I don’t want this product anymore because I now have Norton and I told them I want them out of my computer system I told him do not auto renew. This morning on the 8th of August 2022 They renewed and told me thank you for being a continued customer. I want my damn money back this is going to go viral if I don’t get it back right now I’m not joking

I was shocked and extremely surprised to find out that McAfee Ireland and for some reason or other, suddenly decided to renew my subscription at a cost of £99.99. I hadn't requested this, and hadn't had McAfee installed nor used since 2016.

I am a disabled pensioner and a bill of almost £100 means I will now have to decide on cutting back on food or electricity. Please reimburse me the £99.99 a.s.a.p.

I called McAfee in January 2022 asking them to cancel my subscription. They did not and in June I rec'd another charge on my card. I was unsure why they hadn't cancelled and why there was another charge only after 6 months. I finally realized they have been charging me for three subscriptions over the past 5 years for which I approved only one. (One is in fact foreign - from UK - and McAfee has informed me that they don't see these charges from their end.) I have called on three separate occasions during July 2022, each time I am promised that a supervisor will call back and no one ever has.

i did not authorize this renewal . the email came from [protected]@jpeil.com. he has already sent the renewal through my account but it is stilll pending. the date is today 7/24/2022. i have been getting this email for a couple of weeks but this is the first time yall have pushed the renewal through. i have a lot of Mcafee programs and love this company but again i can not afford this please help me out. this information is true and accurate just waiting to here from you. thank you