McAfee – Page 9

David Johnson, representing McAfee

Phone number: [protected]

Ref number: [protected]

Refund: $389

April 24, I got a phone call from David Johnson, located in Seattle, claiming to work for MacAfee regarding online access 2022. He wanted me to download TeamViewer so he could help me remove my access to MacAfee online access 2022. He also told me that I have a refund of $389 coming to me. He asked if I had other account than with Chase bank and told him no. Today April 29, 2022, I called David two times on April 26 to get this worked out, but no luck. As of today April 29, 2022, I have not received my refund. Please investigate this man.

Thank you for your attention to this matter,

Brynjar Halldorsson

Email address: [protected]@gmail.com

Mcafee just took money from my account and I do not remember subscribing to auto renewal.I am a struggling student in South Africa.They just took my whole allowance.I purchased the antivirus last year.I did not get any notification that I subscribed nor did I authorize the transaction.

I placed on order for McAfee Total Protection for $29.99. I was trying to pay for a Verizon 12 phone for 97.03 for fees, etc. I tried 10 times and it would not go through. I called my bank and they said they didn't see any attempts. So it was Verizon, Verizon checked and stated it was not them.

So after calming down, I realized I just installed McAfee. I called McAfee and told them something is wrong, give me the money back, this was in about 1 day. I was told, I think by mistake, there were serious issues with the software, so the tech, deleted it off of my account. When she made the statement about the flaws, I asked why would you sell a product when you knew there were problems, of course no answer.

When I first looked all my user names and passwords were gone. My Dell laptop got destroyed. I think I might have about 1/3 use.

No Excel, Word, PPT, Acrobat Pro, etc. This has been going on since around April 3 or 11th. on the 22nd my One Drive disappeared.

They did refund my money. I keep getting IM on FB asking what they can do to help, I said nothing. Then when I wanted to capture the whole text message a lot of data was missing, maybe they deleted it or just rand out of space.

I im'ed this morning asking to provide me the whole chat session and asked to speak to a supervisor, no one has contacted me. I verified my name, email and home address, then the tech said you "have to give me a credit card # before I can transfer you". I said no but he kept asking. I told him you do not need my credit card # for me to be transferred.

I hung up, spoke to a guy named Neil, told him that guy asked for my credit card #, 4 times, he said we don't ask for that. So I requested a supervisor to call me back, I was told sometime today, so another day I can't go run my errands.

Hello, I have an active account for McAfee Total Protection. Yesterday McAfee attempted to remove 84$ and some change from my cash app. Luckily there was no money in this account. I have had trouble with McAfee Total protection and someone breaching my account. My account is up for renewal 12/2022

I have paid $59.50 on3/20/22 it has been deducted from bank account on 3/20/22 [protected] [protected] TX MCAFEE WWW MCAFEE 5968

Please quit interfering with my computer saying Mcafee has expired.

I'm really tired of it !

Goldie Ling

Received the following email, yesterday 4/14/22:

NVOICE MAC011418 DETAILS

We have received your order.

We are much obliged to inform you that your order has been auto-renewed. We have charged you an amount of $299.99 for McAfee® Total Protection.

You can call our customer service team for a refund- +[protected]

-----------------

Notes:

1. Your account has been auto-debited and the charge will appear on your bank account in the next 24 hours.

2. Please retain the copy of Invoice as the proof of your service for 1 year. If you have any questions or queries about your order then see the help document!

Steve R Hughes

Billing Team

+[protected]

Oaremz Cooper

Attachments

Apr 11, 2022, 9:28 AM (1 day ago)

to bcc: me

HELLO

THANKS & REGARDS TEAM MCAFEE

Attachments area

I received an email from Donnellf Minhf on April 1 2020. The email shows an order ID number and states that "We have successfully processed your payment of $599" for "McAfee premium service plan".

I can't begin to tell you how concerning this is coming from a company that is supposed to protect my computer and you've been hacked!

The phone number on the billing statement is [protected] and states is was sent via McAfee 2022 USA BILLING TEAM (see attached).

PLEASE LOOK INTO THIS

Judy Dunham

Got notice my computer was infected and the I had to download the newest version of Mcafee. I could't do anything, it was locked. I downloaded and it seemed to be fixed. HOWEVER my subscription did't expire until next month. So Why didn't my current subscription fix the issue? I am not happy about the way this was done! Was I scammed, I have received lots of e-mails from Mcaffe confirming the new subscription so it seems legit. YOU TELL ME!

McAfee anti-virus completly blocked all of my downloads, even though I wasn't subscribed. I tried uninstalling the McAfee Web Advisior multiple times but it would'nt uninstall. I had to end up deleting all of the program files for it to allow downloads again. In additon, it kept popping up saying that I did not have an active subscription, even though I turned it off repeatedly, thinking I might re-activate at one point. I completely un-installed it after that. In additon, while I was using it, it would keep changing my default search engine without my permission. I will not buy McAfee again, and do not recommend it to anyone.

I received this receipt this morning, I do not want to renew at this price. I called this number [protected]) like the paper says to cancel the renewal. I talked to somebody supposedly named Wesley Kingston. I don't believe that is a real name since he had a heavy Indian accent. He was not helpful so I asked for his supervisor. A man got on the phone telling me he was the supervisor and would not tell me his name. I believe it was the same person because he didn't sound any different from the 1st person. He was extremely rude and did not want to deal with me. It sounded like he was following a script because he kept asking me the same questions over and over. He wanted to know if I was in front of a computer and I told him no at least 5 times. I was at work and all I had was my cell phone. After going thru this multiple times I asked to talk to his supervisor. He said he was the highest you could go. He finally said the charge was on my Visa card. I explained to him multiple times that I had more than 1 Visa card. He would not give me any information as to which card it was. He kept talking over me and would not listen to me. I finally had to raise my voice to get him to stop talking over me. At that point he said he wasn't going to cancel the charge and became even more rude. At that point I disconnected the call and called my Visa accounts and had them refuse any charges from McAfee.

Dear, Mark Bradley

Your order has been Purchased

Thanks for using McAfee Computer Protection Plan for the last 3 Years.

Your Subscription has been auto-renewed and your account /card has been debited by $399.99.

If you wish to cancel this subscription, then Contact our Billing Department+[protected]

The billing details given below:

Invoice No

Description

Amount

670092

Anti Malwares Security

$499.99

Lic No: (TR978E5DE679YW6S0040)

[protected]@

$100.00

Total Cost

$399.99

If you have any questions about your bill contact us. This email confirms payment

For the McAfee listed above.

You may contact the Customer Care for a full refund within 24 hours.

I have had McAfee all access for years. Now I keep getting notices to purchase more VPN safe connect protection because I have used up my data protection for the month. How did I use all of my data protection for the month when the month just started?

Recieved an email saying thank you for your order and charging my accout for 499 an change they used a number [protected]. I hope this does not get charged to my accout, They are using your name and logo and representing thwem selves as you and not sure what I should do?

Patronage : Manoj Chauhan

Mobile : [protected]

Email:- [protected]@gmail.com

Laptop: Lenovo

Complain:- I renewed my McAfee 1 year subscription through McAfee site on dated 05/04/2022 at 6:32pm. The payment was done through ICICI Rubyx credit card. The amount of Rs.299/- deducted from my credit card but the redemption code of McAfee 1 year subscription has not been received.

kindly activate my 1 year McAfee subscription by sending activation code at my email:- [protected]@gmail.com as soon as possible.

Purchased Mcafee Internet security from yourselves Followed instruction for item as per instructions Received email to say "Thank you for activating " However still being bombarded by pop up messages saying that I am still at risk Therefore don't know what else to do Please help

Please advise what to do with this fraudulent email. Thank you, Wendy Padob

[protected]@yahoo.com, 212.614-0366

----- Forwarded Message -----

From: McAfee Support Team

To: "[protected]@yahoo.com"

Sent: Monday, April 4, 2022, 12:53:50 PM EDT

Subject: We have been trying to contact you to adjust your subscription

Last Call: Wpcreative,Your McAfee Subscription expired Today, Renew Now!

Your Computer Might be At Risk ☠|❌ Renew McAfee Antivirus

1-Year Total Protection Software (FOR 5-Devices) $29.99 | 2Yr 10-Devices $35..

Save upto 67%.

Click Here To Get It Now

1) I have recently re-installed McAfee anti-virus software (following installation of a new hard disc). It has previously worked well for years but now I get multiple pop-up warnings that my computer is at risk. Virus scan and updating are set to auto.

2) I have used McAfee chat facility to try to resolve the above problem and get given a reference number but receive no help after that.

My phone is taken over by a virus, saying I need to buy McAfee to get it removed. I paid another company to have it removed, then it came back.

I have been getting scam emails, from someone on your behalf, stating my account is up for renewal. Please note. I am not with MACAFFE, nor will I ever.

Please find the email below.

RNlNG: robertgeorge.payne, Your McAfee Protection Expired TODAY Fri,01 Apr-2022

Yahoo

/

Inbox

McAfee Anti-Virus Alert

To:

robertgeorge.[protected]@yahoo.co.uk

Fri, 1 Apr at 18:31

This message contains blocked images.Show images

orAlways show images

Your McAfee Protection Expires Fri,01 Apr-2022, Hurry up⏳

1-Year Total Protection Software 5-Devices -->$29.99

2-Year Total Protection Software 10-Devices -->$35 (Today Only)