McAfee

Oaremz Cooper

Attachments

Apr 11, 2022, 9:28 AM (1 day ago)

to bcc: me

HELLO

THANKS & REGARDS TEAM MCAFEE

Attachments area

I received an email from Donnellf Minhf on April 1 2020. The email shows an order ID number and states that "We have successfully processed your payment of $599" for "McAfee premium service plan".

I can't begin to tell you how concerning this is coming from a company that is supposed to protect my computer and you've been hacked!

The phone number on the billing statement is [protected] and states is was sent via McAfee 2022 USA BILLING TEAM (see attached).

PLEASE LOOK INTO THIS

Judy Dunham

Got notice my computer was infected and the I had to download the newest version of Mcafee. I could't do anything, it was locked. I downloaded and it seemed to be fixed. HOWEVER my subscription did't expire until next month. So Why didn't my current subscription fix the issue? I am not happy about the way this was done! Was I scammed, I have received lots of e-mails from Mcaffe confirming the new subscription so it seems legit. YOU TELL ME!

McAfee anti-virus completly blocked all of my downloads, even though I wasn't subscribed. I tried uninstalling the McAfee Web Advisior multiple times but it would'nt uninstall. I had to end up deleting all of the program files for it to allow downloads again. In additon, it kept popping up saying that I did not have an active subscription, even though I turned it off repeatedly, thinking I might re-activate at one point. I completely un-installed it after that. In additon, while I was using it, it would keep changing my default search engine without my permission. I will not buy McAfee again, and do not recommend it to anyone.

I received this receipt this morning, I do not want to renew at this price. I called this number [protected]) like the paper says to cancel the renewal. I talked to somebody supposedly named Wesley Kingston. I don't believe that is a real name since he had a heavy Indian accent. He was not helpful so I asked for his supervisor. A man got on the phone telling me he was the supervisor and would not tell me his name. I believe it was the same person because he didn't sound any different from the 1st person. He was extremely rude and did not want to deal with me. It sounded like he was following a script because he kept asking me the same questions over and over. He wanted to know if I was in front of a computer and I told him no at least 5 times. I was at work and all I had was my cell phone. After going thru this multiple times I asked to talk to his supervisor. He said he was the highest you could go. He finally said the charge was on my Visa card. I explained to him multiple times that I had more than 1 Visa card. He would not give me any information as to which card it was. He kept talking over me and would not listen to me. I finally had to raise my voice to get him to stop talking over me. At that point he said he wasn't going to cancel the charge and became even more rude. At that point I disconnected the call and called my Visa accounts and had them refuse any charges from McAfee.

Dear, Mark Bradley

Your order has been Purchased

Thanks for using McAfee Computer Protection Plan for the last 3 Years.

Your Subscription has been auto-renewed and your account /card has been debited by $399.99.

If you wish to cancel this subscription, then Contact our Billing Department+[protected]

The billing details given below:

Invoice No

Description

Amount

670092

Anti Malwares Security

$499.99

Lic No: (TR978E5DE679YW6S0040)

[protected]@

$100.00

Total Cost

$399.99

If you have any questions about your bill contact us. This email confirms payment

For the McAfee listed above.

You may contact the Customer Care for a full refund within 24 hours.

I have had McAfee all access for years. Now I keep getting notices to purchase more VPN safe connect protection because I have used up my data protection for the month. How did I use all of my data protection for the month when the month just started?

Recieved an email saying thank you for your order and charging my accout for 499 an change they used a number [protected]. I hope this does not get charged to my accout, They are using your name and logo and representing thwem selves as you and not sure what I should do?

Patronage : Manoj Chauhan

Mobile : [protected]

Email:- [protected]@gmail.com

Laptop: Lenovo

Complain:- I renewed my McAfee 1 year subscription through McAfee site on dated 05/04/2022 at 6:32pm. The payment was done through ICICI Rubyx credit card. The amount of Rs.299/- deducted from my credit card but the redemption code of McAfee 1 year subscription has not been received.

kindly activate my 1 year McAfee subscription by sending activation code at my email:- [protected]@gmail.com as soon as possible.

Purchased Mcafee Internet security from yourselves Followed instruction for item as per instructions Received email to say "Thank you for activating " However still being bombarded by pop up messages saying that I am still at risk Therefore don't know what else to do Please help

Please advise what to do with this fraudulent email. Thank you, Wendy Padob

[protected]@yahoo.com, 212.614-0366

----- Forwarded Message -----

From: McAfee Support Team

To: "[protected]@yahoo.com"

Sent: Monday, April 4, 2022, 12:53:50 PM EDT

Subject: We have been trying to contact you to adjust your subscription

Last Call: Wpcreative,Your McAfee Subscription expired Today, Renew Now!

Your Computer Might be At Risk ☠|❌ Renew McAfee Antivirus

1-Year Total Protection Software (FOR 5-Devices) $29.99 | 2Yr 10-Devices $35..

Save upto 67%.

Click Here To Get It Now

1) I have recently re-installed McAfee anti-virus software (following installation of a new hard disc). It has previously worked well for years but now I get multiple pop-up warnings that my computer is at risk. Virus scan and updating are set to auto.

2) I have used McAfee chat facility to try to resolve the above problem and get given a reference number but receive no help after that.

My phone is taken over by a virus, saying I need to buy McAfee to get it removed. I paid another company to have it removed, then it came back.

I have been getting scam emails, from someone on your behalf, stating my account is up for renewal. Please note. I am not with MACAFFE, nor will I ever.

Please find the email below.

RNlNG: robertgeorge.payne, Your McAfee Protection Expired TODAY Fri,01 Apr-2022

Yahoo

/

Inbox

McAfee Anti-Virus Alert

To:

robertgeorge.[protected]@yahoo.co.uk

Fri, 1 Apr at 18:31

This message contains blocked images.Show images

orAlways show images

Your McAfee Protection Expires Fri,01 Apr-2022, Hurry up⏳

1-Year Total Protection Software 5-Devices -->$29.99

2-Year Total Protection Software 10-Devices -->$35 (Today Only)

Like many companies if you buy a subscription they'll put your credit card # for auto-renewal by default. If you don't want auto-renewal you have to go into your account and change settings or mark calendar so you don't forget.

Dec 2, 2021 autorenewal hit my card. I decided to go with another (better) anti-virus service so I planned just to get a refund.

Dec 6, 2021 - requested refund, agent took my info and said it will be processed. No credit came back to my credit card. (i have service request #)

Dec 6, 2021 - received email that my refund was processed back to my credit card. No credit appeared.

Jan 26, 2022 - I finally decided to call again, spoke with agent Angel who said they will have a manager call me back and that everything was scheduled to send back the credit since I requested it before the 30 days expired (Jan 2, 2022). No call back or message.

March 3, 2022 - called again spoke with agent George who was good in that he found that no refund was made because I had removed my credit card from my account, so I added it back to get a refund thru their system. No refund came back.

March 31, 2022 - called again spoke with agent Angelica was good but she can only do so much and their Supervisors don't get on the phone with customers. She said that the system shows I was refunded back to my AMEX card on Dec 6. I guess they don't cross check to see if it actually took place and that a debit occurred from their system?

March 31, 2022 - Called AMEX and confirmed NO refund or credit has happened for the amount of $124.99.

Back to McAfee now- super frustrated with this process and the waste of time I have spent. I guess I will call again to inform them what AMEX said...

I get multiple popup spam on my desktop from mcafee - multiple times a day and it is annoying me so much that I will terminate my membership and find a new provider.

If I'm not being nagged to update, i'm being nagged to scan or nagged to check out new features.

And it contains clickbait to switch my browser default engine to yahoo which i DONT want to use and repeatedly have to reset it to Google.

This product is annoying and disruptive and interfering with my day-to-day activities and I just wanted to say why I will be cancelling my account.

Canceled my antivirus software subscription in advance of the renewal because I found out my Internet package includes it free.

Then they charged me $130 for a renewal anyway. Made me call them to cancel and refund it. Tried to upsell me to keep me.

Call center dude: "Let me ask you some questions before I refund this: How many devices do you have?"

Me: "um, why do you need to know that if I'm canceling? I already have another service. Don't try to upsell me."

Seems to me that this practice of not actually cancelling the service and making people call is their standard one.

I might have gone back to McAfee when my Internet service ended, but not anymore. I don't deal with sketchy companies who can't process a simple cancellation online.

I was actually fine with the service. In fact, the other service IS McAfee, offered with Cox, but now when my free Internet antivirus package expires, I'm definitely not using McAfee again. You've lost me as a customer.

My advice: get a better Customer Experience. You'll keep more customers that way.

Discovered on or about March 16, 2022 that my credit card was charged $64.79 invoice CS277375227 by McAfee on June 27, 2021 for a laptop I discontinued in 2016. McAfee obtain my credit card information due to me purchasing a subscription in the amount of $27.53 invoice CS2775028767. I never received the software that was purchased nor did they monitor that laptop.

e-mail from MaAfee asking for payment for product never purchased.

3/21/2022

screen shot of e-mail provided

I had auto renewal notices starting in 12/2021 and auto payment came out of my checking account through Paypall on 1/13. I started getting the "your subscription is expiring soon" notice in January and they continued weekly. I decided to look at one of the emails and it stated that it expired in April. I decided to call the end of February and was told I had nothing to worry about, that I would not be charged again and to disregard the emails. Forward to 3/09 and I noted that I had funds removed from my check account for $129.99 and I immediately called. I was told that the one in January was for another computer. You are supposed to have unlimited devices on the account. Learned that the January payment was for a laptop that died and I replaced. I did not choose to do the free trial on my new laptop in January 2020, however I obviously was charged. I have only used one email address for over 15 years and my account is tied to it. So even though account is under email address, I am paying for more than one device. I have never had any other family member (husband or children's devices) covered under my plan even though I could. Should McAfee not have email addresses as the main tracking for accounts? Told time elapsed on refund for last year and refund submitted for the monies removed on 3/09/2021. I was told it would immediately go through which is definitely not the case. I just paid for tax program and taxes, so I did not have funds in my checking account to cover. Well, 2 days later and have not been refunded. Learned Paypal when your main account is your checking account can take up to 5 business days for refund. If it had been my credit card, it would have been up to 30 days. Bank feels McAAfee should cover my insufficent funds charge. I called McAfee and told that I was told from by their reps on my previous two calls. They have a 10 to 15 business day hold on refunds in addition to Paypal having a up to 5 business day delay on refunds. Irritated on many levels, first with the female customer service rep who told me that I would not be charged, to disregard the emails to the company not seeing I had two fees being removed 3 months apart under my email account. I did not authorize my new laptop to have the trial McAfee account and then to be charged. I signed into my account from their website on my present laptop and started being charged automatically in April for the new at the time laptop. If I recall correctly, I got my present laptop at the beginning of the pandemic (February, 2020). Irritated to say the least as I will not refunded for the last payment for several weeks.