Maytag

Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
[protected]
Dear Sear Corporate Office,
Good afternoon. This started when a dishwasher that we had for 12 years died, it was a Maytag. This happen on 2-6-2017 We had to go buy a dishwasher immediately, so we went to sears outlet on Woodruff Rd, and purchased one that we were able to bring home with us. It is a Kenmore Ultra Wash, Model # 66514429N511, Serial #F63602767. We had our contractor install it. The next day, I received a call from sears requesting that I purchase the extended warranty, which was offered to me for the price of $54.00, so I did because I just knew this was a good product, our family grew up on Kenmore products. Well the next day, after it was installed, I used it. First of all, it ran for 7 hours, which I thought was strange, and my dishes came out not very clean. Well at first, I thought I was doing something wrong so I pulled out the manual and read about the dishwasher to make sure I was going everything correctly. First of all, I found that I had to run my hot water until it was streaming to even start the dishwasher, which I did, I am very good at following directions. This went on for about a few weeks or so, but my dishes were not any cleaner, and they always came out wet. That is when I made my first call to Sears, and set up an appointment for them to come out and look at everything. By the time, someone actually got out here was around the middle of April. They checked everything and said I was using the wrong amount of detergent, and advised me to use Finish Powerball and a drying aid, so I went out a brought both, They told me to stop using the rinse aid. I used these two items for a while and the dishes still were no cleaner, and still wet, but this time I was starting to get spots. I was not happy but I tried this for a month or more, and it got worse, so I called Sears again. It took them about a few weeks to come out, this time, they said they replace the sensor. Ok, I started washing my dishes again and purchased a new set of flatware because I was getting rust spots on my silverware. Waited another month or so, called again and Sears came out a third time, this time they replaced some switch because it would only wash if I used the pot cycle, this was in July 2017. This time they replaced that switch. Nothing changed and now my dishes were spotting, wet and dirty. I started just washing my dishes by hand. My husband was upset because we had a party, and we used a large number of dishes, which meant we both had to wash. By the end of Sept, he got upset and said call them back, which I did and they came out a 4th time the middle of Oct 2017. I left the dishes I had washed that morning in the dishwasher, so the tech could see for himself what I was getting. At this point, he called his internal dept. and send them pictures of the problems. Well after a while, they came back and stated that the reason that the dishwasher was not working properly, was because our water was too soft. Let me tell you, I was very upset. We have a whole house water system because of a shin problem that my husband has, and when the tech told me that that is what they came up with and they were not going to do anything else about this because they had been out here 4 times already, and they could not understand why it was not working properly, so this is what they came up with. I want a full refund for the purchase price of the dishwasher, the extended warranty that I purchased, plus a refund on my silverware. I am so upset at this point, I am ready to get my lawyer involved. I have never heard anything like this in my life. I always pride myself on treating people the way I want to be treated, and by now I expected this dishwasher to be replaced and an apology for all of the problems I have had, but no, nothing, just my water is too soft. This is a joke, and I expect a positive reply within 30 days. My last dishwasher was a Maytag, and it was just old, never had these types of problems.
Sincerely,
Your Name
Joyce Clark
[protected]@gmail.com

Hi, My name is Charmaine Taylor. I bought a Maytag fridge in June 2017. I have been trying to order the chiller compartment but no luck. According to, this fridge was suppose to come with one and it didn't. I have been trying to contact the sale person, Greg Murphy at the Leons store in St. John's NL and left many messages and no reply. So I contacted the manger and he said he would order one and that was a month ago. I have been calling and leaving messages to see if the compartment is in and no body is returning my calls and still no chiller. I am very frustrated with this issue to the point of not shopping at Leons again! Please help me with this issue. Absolute poor customer service I have ever seen. We bought all our appliances there in June (5000.00) and I received better customer service at Cohens when I asked about a cleaner, let alone anything else.
Thank you

Ok, I have been polite and patient but it isn't working so it's just about time to ramp this up on social media and tv consumer affairs. I am getting NO action from Maytag or the store where we just spent thousands of dollars...all I get are false promises.
I have literally spent days on the phone with HD and Maytag, but still no action. Here's what happened. On Sept 26th, a new set of kitchen appliances were delivered from the Calgary Mackenzie store, but only 3 of the 4 made it. One was missing (oversold apparently) but that has since been remedied, albeit with a LOT of work and insistence. The next day after delivery, we found that the stove oven doesn't work and it's been that way since it arrived, NEW. 2 1/2 weeks later and neither a repair person nor a new stove have arrived, in spite of several calls to Maytag's 1-800 number and repeated promises from HD of a new stove being hotshotted to us. Two weeks later and nobody knows where the new stove is.
I paid thousands and one piece is defective out of the box; and HD does nothing but talk. Hello social media! HD, when you wonder why you get dismal ratings, remember that you took my money but delivered defective product that doesn't get remedied. I really wish I could shop at a reliable store but HD has run most of the smaller appliances stores out of business so there is almost no choice anymore. You are quickly losing a long-time customer because you don't give a damn.

We purchased our dishwasher on January 26, 2014. Yesterday the integrated handle and panel failed for a second time. When opening the dishwasher you have to lift up on the control panel, which subsequently separates from the door panel. Our first panel replacement was installed shortly after November 10, 2016.
The design of this dishwasher is poor and will continue to fail. We cannot keep funding an extended warranty program for a defective product. Maytag needs to provide us with a replacement dishwasher with a better design. One you can open the dishwasher without the control panel attached.
VERY DISAPPOINTED!

Have a new Maytag washer. I like it except for one thing. The sensing cycle is aggravating and time-consuming. I use the "deep water" option all the time, so it would seem the sensing is unnecessary. That cycle is very long and makes adding bleach to a load problematic. It is hard to tell when the washer has finished filling, which is the best time to add bleach. I used the special receptacle for adding bleach one time only. Unfortunately, it bleached spots in my next load of clothes. So I won't be using that anymore. Adding bleaching during the long-running first cycle ends up eating the fabric.

Bought at home depot red deer alberta canada on march 24/17. The door leaked water all over my kitchen floor. I called extended service number, and they sent out a repair guy on sept 12/17 with parts already, even before he had done any troubleshooting? Parts were new sliding rails. New rails were 1/16" shorter than original which means maytag knew it was a design fault causing door to not close properly. I have photos of wood that has swelled and busted on my brand new kitchen. It is the piece to the right of the dishwasher in photo. As you guys obviously knew about the issue with this model and didn't do any changes to fix the problem before it was sold to me, then I would like you to pay for the kitchen installers to replace the one piece of damaged wood. I have photos attached. I can get an estimate for you for the repair if required. I trust you will take care of this issue asap. Thank you. Steven cubby

On 8/25/2017 the control panel of the unit did not show any display. Lights and temperature monitoring did not work. The unit interior temperature started to increase as evidenced by condensation in both the refrigerator and freezer compartments. The master control board had failed on the unit as identified by a service technician on 8/26/2017. This complaint involves three aspects - the service broker Fort Mill Appliance Repair 414 Tom Hall St, Fort Mill, SC 29715 phone [protected]; the service provider, Star Appliance & HVAC, PO Box 473301 Charlotte NC 28247 phone [protected]; and Maytag the parts provider. Note that the component failure was identified 8/26/17 - the repair was completed on 9/7/2017. In short $455 was spent on dry ice during the "emergency repair process" - an average of $35 per day for 13 days. The repair cost $491.30. Thus the total repair bill was 946.30 for a part that cost $339.17. We were lead to believe that the part was readily available and that the repair should take several days. Had this been the case we would not be writing. The high level of frustration came from the lack of response from the service broker and the service provider as calls and text messages sent went unanswered. When we did get a return call the issue was the part " is on back order". Now what I find tough to believe based on my 30+ years of experience in global manufacturing and logistics that a part was not available that could not be shipped in the entire Eastern US supply chain or US supply chain. What we are asking at this point is at a minimum a refund on the part of $339.17 or preferably a full refund of the repair of $491.30 based on what was spent on dry ice due to the expectation that the repair was a several day event.

Greeting,
I am very proud to have MAYTAG dryer. MAYTAG dryer has a heating problem and I already informed your vendor in Saudi Arabia Ibrahim Shaker Group on September 10, 2017 and their technician came and he told me that it needs spare part to fix. However, nobody called me after that and their response is very bad and I have communicated them many times with complain to their management but no action until now. My MAYTAG dryer is still out of service.
Your support is highly appreciated.

MAYTAG Dryer
Serial No. 11941867JV
Model No. MDE4806AYW

Name: Khalid Ali
e-mail: [protected]@hotmail.com

I called when I needed a new washing machine lid due to an accident. I explained that my original lid was nearly impossible to use and why. I was told the lid was on back order and given a date range of when to expect it. After I was told it was $200+ dollars and I was left no choice but to purchase I did. I got the lid and no hardware to install. I called back in and was told I needed hinges for the lid and they weren't included. Another week passed and I got the hinges. The hinges both had the same number which I thought was weird when they said they were two different hinges. Then I discovered that yet again when I said I need hinges and whatever else assuming screws would be needed as well to order those. Got the hinges and NO screws. I am now done messing with Maytag. I have left several bad reviews online like this. I mean seriously, how hard is it to listen and get me the right parts. It has really been sad because I love my washing machine and dryer. It will certainly stop me from purchasing Maytag in the future.

Purchased at Hm Depot along with the extended warranty 5plus years ago . Last year noticed water leaking & running out the front. After researching we learned this is a common problem luckily warranty still in affect so itvwas reoaired . The bottom tray was filling with water, melting & leaking out Now ice maker does not work - discussed the orobkem with a repairman who said another common issue & it may be the back of the freeezer frosting up? Of course the warranty ran out 5 months ago! Disgusting! This is pretty sad when a major appliance does not last more than a few years. Ive had a Fridgedaire refrigerator for almost 15vyears and never had a problem

We purchased Maytag products in May 2017. Purchase included Side by Side Refrigerator, Dishwasher, Over the Stove Microwave, Electric Stove. Up until now, September 27, we have had the repairman multiple times for the following:
Dishwasher door would not latch properly, replaced seal, leaks continually from the door, latch on order.
Refrigerator began making noise within a month of purchase and an air inlet door was the culprit, replaced.
Microwave now consistently gives "open and reclose door" signal and will not cook until the door is manipulated several times.
Electric stove light burned out within days of purchase (understandable maybe)

I used to work for an appliance company that handled Maytag and installed and serviced the product so I thought I was purchasing quality material. Wow, has the product gone way down hill. If it weren't for the exceptional service we have received from Beiter's Appliances in Williamsport, PA, I would be asking to have all of the units returned. All four units were fingerprint proof stainless and when I bought all new I wasn't expecting to have the troubles I have had. I'm very very disappointed in the brand.

Just a little over 6 years ago we purchased a Maytag washer and dryer set together with pedestals from Home Depot. Up to now we have had no complaints. I do work diligently at looking after it (wiping it down after each use, using less detergent, doing the clean cycle, etc.).

All of the sudden it started making a loud noise during the spin cycle. I requested a service call online through Maytag (using who they recommended) and had a service technician arrived the next day. It took him a few short minutes to tell us it would probably cost just as much to fix it as to buy a new one. He thought it was a bearing issue and to call Maytag the next day after he submitted his report. I did and was told by Maytag that all they would do was give us a discount on a new washer. They would not however do anything towards the matching pedestal which has to also be replaced. And, we would have to pay the taxes and shipping costs.

When we bought the pedestals we were told that the pedestals would most likely match another Maytag washer or dryer since they were a company that rarely changed them. Well this is not true as each one we've checked into is different and must be purchased with the specific washer or dryer.

We made a quick visit to Home Depot to check prices and they had the exact model there for very close to the same price that Maytag offered us a discount on . So much for the big discount they offered us.

The service repair guy was excellent and said that he thought that Maytag was one of the better companies for looking after their customers but apparently we were not one of the lucky ones.

It is frustrating to purchase a set of high quality (we thought) washer and dryers and also the matching pedestals and now are in the position of 6 years later being stuck with having to replace not only the washer but the pedestal as well. It's sad that we are such a throw away world now. I asked if they would work with us in trying to find a model that would fit our current pedestal and of course that was a no too.

At this point in time I'm thinking it best to step away from any and all Maytag appliances and look at purchasing from another company.
So much for customer loyalty!

On a lighter note, I guess that's why we don't see the commercials any more where the Maytag repair man is so bored because their appliances never break down.

I'm very disappointed in the Maytag name. Suppose to be dependable well that's a joke . My washer is 6 years old. Can't really afford to buy another one but I have to. I have put enough money trying to get it fixed. It's funny how you don't see that commercial anymore. That they don't get very many service calls. Maytag is not that great. My water bill and my electric bill are way up. I have to watch so that it doesn't continuously run. Really fed up

I purchased a Maytag washer from Sears on May 20, 2017. This week when I went to use the washer it was 'stuck' with the light flashing on spin. No matter what I did, even unplugged the washer, nothing helped...I have not been happy with the Sears store here in Rhinelander since I bought both the washer and dryer in May.

I also have a Maytag refrigerator...don't remember the purchase date...within the last 5 or so years...It leaks almost all the time. My son did 'thaw it out'
once but it's doing it again... At the point, I am very disappointed in Maytag products.

Can you help me?

I bought this dishwasher from Rock Co Appliance (who no longer exist) on 04/16/2010. I pd $587.64 and paid another appliance person to install it @ $119.11. On 11/12/2013 I pd Shumway appliance$227.58 to install a new control. On 09/7/2017 I again had Shumway Appliance called and this was for a new console @$255.31. So far this dishwasher has costs me $1189.64. The clerk at Shumway asked if I wanted to put more money into this dishwasher when I asked for a service call. Really...this dishwasher is only 7 years old. Of course I bought a Maytag...servicemen do not have enough work with Maytag ..right? I did not purchase the service agreement...no need if I go for Maytag. Wrong...you have cheapened your products so much if makes me ill. I am 82 years old and had Maytag since day one of my marriage. I had a drier that was 4o years old before it stopped working. The service people could have gotten hernias from taking my washer and this drier out of my basement. I now have both a Maytag washer and drier and I can move them around myself in my laundry room. You are listening to one unhappy camper with your products at this stage in my life. Also if I were to get new products my choice is stainless steel, black or white. Boring boring boring! Don't want any of them! So my choice is to try and hold my bisque appliances together. This dishwasher has been taken care of and looks like new. What a pity...your products continue to go down hill. I do know that Whirlpool bought you out and doubt if their products have taken a HIT also. Thanks for listening. Oh just received call from Shumway about my high bill complaint and they lowered to $236.32
Now if you people get your act together about your products it will be a win win for me. Shirley Anderon @ [protected]@aol.com

We used to have a lg washer, loved! But we got talked into a may tag washer.. We have had it one month and we have had service people here at least 5 times! We never had anyone service our lg, never had a problem.

I would like to throw it away but it was expensive. We bought it from lowes here in town.

Please tell me what our options are. We have to call the service people back again tomorrow because the normal cycle won't work anymore. We bought the damn machine last month!@! A piece of junk! We work and we don't have time to babysit a washer machine!

Bought a maytag Bravos washer 6 years ago at Home Depot. The gear has gone out and sounds like a freight train spinning. Of course, the warranty is out and the cost of repair is too high so we are forced to buy another washer. I doubt it will be maytag. I kept my last maytag washer for 15 years and only got rid of it to get a new energy saver model w/ a larger tub.. I expected this one would last at least that long.

We have or had this model# Bravo. Washed clothes good but it takes way to long to wash a load. No matter how big the load at least one hour. Then we had our first problem it quit spinning out the load. Called repair man gear box gone, broke, took a dump etc. Way to much money to fix it than what's it is worth. It's only about 5 years old. That's terrible! Really throw away and buy new. Ridiculous! We have always had Maytag, my parents too for about 40 years. So NO More went with Speed Queen

The knobs on the stove top have gotten stuck on the on position. My fear is this happening when my children are home. We have had to turn off the gas. This is the 2nd time this has happened. No one at Maytag or Whirlpool has answers to my questions or knows anything all I get from customer service is I dont know. The first cost was over $250. I am waiting for the 2nd service today.

Model: YMER 8850 DSO
Serial: R 418 10154
The AquaLift self-cleaning technology is a deceitful sales tactics as it works not at all !
Shame on you !
Unfortunately I bought your specific range, because I thought it is more easy too use und is cleaning faster then the older system which has gotten very hot (500 degree) but with the old range after the cleaning cycle was done it was spotless clean !