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2.7 1061 Reviews

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Maytag reviews and complaints 1061

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12:59 pm EDT

Maytag washing machine that has never worked correctly

We have owned a Maytag Centenial washing machine, Model MVWC6ESWW! for 5 years and it has never worked well. The machine has never done a very good job cleaning the clothes and from time to time, the entire cycle seems to be out of sync. It starts agitating the clothes when it should be filling with water, runs through the entire cycle very quickly and then adds more water at the end when the clothes should be spun dry. We had a repairman out once and he failed to diagnose the problem and then never actually managed to purchase the part he thought it needed. However, after reading all the other complaints about Maytag machines, I consider myself lucky since at least it's never flooded my laundry room! WE are trying to decide if we should purchase a new machine or attempt to repair this one and I think we will go for a new one and try another brand. We were loyal Maytag owners for 26 years but have been really let down with this machine.

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12:55 pm EDT
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Maytag 5000 series dryer with steam

Purchased a Maytag 5000 Series dryer with steam. Nearly $800 at Home Depot. Less than four years later, the dryer needs a new heating element. $99 for the "first" service call. Have to wait one week for the part. $340 - $350 for the part. And of course, another $99 for the "second" service call. That's at least $540 to repair an $800 dryer.

Like everyone else I'm reading about, I did not purchase an extended warranty. I thought I was spending the extra money on the initial purchase to buy a higher quality product from a more reputable company. Wrong!

There are two adults who live in this house. We work 60 to 100 hours per week. We don't have time to do laundry. Half of our clothing goes to the dry-cleaners! So this isn't a household with 19 kids. I'm not talking about a dryer that never got turned off. This is ridiculous.

I foolishly spent $800 on one of Maytag's products thinking I would get ten years of good service. That's $80 per year to own the thing. I want my $480 back for the six years of service your product failed to provide.

What is the environmental impact of your corporation pumping such disposable trash out into our environment? Who is looking into that? How irresponsible is it for a corporation to manufacture such trash with the full expectation that it's going into a landfill in "less than" four years?

What was Maytag's solution to the problem? "We'll essentially give you an employee discount on a new product." Well, that would be wonderful, but you need to give me a discount on another company's product. I will "never" again have a Maytag appliance in my home. I have already began and will continue informing every person who will listen about my experience with your products. I told the Maytag person on the phone that I would never even accept a free dryer from their company.

Maytag, you should be ashamed. If you cannot manufacture a better product, if you cannot provide better customer service and stand behind the products you make, and if you cannot be more environmentally responsible, you should be out of business.

Your corporation and this product has reaffirmed a belief in me: This country is incapable of producing anything that isn't disposable garbage. I do not purchase American vehicles because they're disposable garbage. And from today forward, I will do my best to purchase as few products as possible that are manufactured by American corporations.

Christopher Artman
Atlanta, Georgia

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Brians Dryer Problems
, US
Jan 08, 2021 6:44 pm EST

I have had to replace the idler pulley for the drive belt on mine three times now. I am buying Maytag OEM parts, and my work is good. The drum spins freely, without drag or wobble. Has anyone else had this issue? Is it a design flaw or was I just the lucky one?

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2:32 pm EDT
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Maytag doesn't fill/clothes smell dirty

We purchased a Maytag centennial washer in February and over the next month it proceeded to leak out from under the machine. Hoses and connections were checked and there were no problems with those, so I made a service appointment through Maytag's website. The repairman came, could not find anything wrong and balanced the legs on the machine. It continued to leak so I emailed customer service for a new unit and was told they would not replace it, but I could call the repairman again. Thankfully, Lowe's, where we purchased the machine, allowed us to return it and get a new machine, although we were past the 30-day return period for appliances. So, now the new machine does not fill with enough water to cover the clothes, no matter what settings I put it on. Also, the clothes come out smelling dirty. My husband's shirts and our towels still smell dirty even after washing on the heavy soil setting. In 14 years, I never had these problems with our Amana. I absolutely hate this washer and am dusgusted that we spent hard-earned money on it. I will never buy another Maytag and will go out of my way to tell other people not to buy one either.

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11:26 pm EDT

Maytag unfixable f35 error

We have a six year old Maytag 5000 washer (looks like the guts of it are the Whirlpool Duet). I've replaced the Analog Pressure Sensor twice, opened up the drain trap to find it crystal clean, and still cannot get the machine to operate. This seems to be a widespread failure for which there is no fix. Maytag should offer something to these customers.

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Jeffrey Hartman
, US
Jul 24, 2015 8:56 am EDT

I would check out www.f35error.com because they have a CCU repair kit that should help eliminate the F35 and SUD errors especially if replacing the analog pressure sensor (APS) did not help. They also have APS repair kits, too.

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3:51 pm EDT

Maytag not enough water to wash clothes

the washer does not have enough water to wash clothes. Even after the spin cycle some clothes are not wet thought maybe that it was just our washer from the beginning but now I see from all the other complaints that it is with a lot of them. it would be nice if Maytag would at least give us some help with this situation. but they will not because I have tried. because of my job my uniform has to be very clean and this washer does not do that. my advice is never buy a Maytag washer again.

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Update by sgtplum
May 09, 2015 3:55 pm EDT

water level to wash clothes is horrible most clothes aren't even getting wet. this has been since day one of owning the washer

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9:25 am EDT

Maytag maytag extended warranty

Do not purchase Maytag dishwashers or their extended warranty. We purchased a dishwasher less than two years ago. We have had the repair man come out five times to fix our broken dishwasher. Each time the dishwasher breaks, we are forced to wait at least ten days until a service rep is available. Once the rep comes out, they must see what is wrong, order a part and return approximately one week later. Maytag has absolutely refused to replace our dishwasher and has displayed horrible customer service. Do not purchase Maytag appliances.

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1:14 pm EDT

Maytag worthless washing machine

I have a Maytag Legacy Series and I love this machine. My last Maytag lasted 35 years! My mother needed a new washer and I told her much I liked my Maytag and so she bought the new Centenniel model. It is the worse washing machine I have every had. My mother is disable and I spend lots of time doing her laundry. We called a repair person out and they said there wasn't anything wrong with it. The wash cycle is so fast it doesn't have time to suds the clothes. The water sensor is so annoying. I like to add clothes to the tub and also stop the machine and let things soak. Every time you do it starts adding more water and before you can turn around the cloths are spinning but they do not spin thoroughly. You have to try the spin cycle again. They would never dry in the dryer. Maytag did not improve with this machine. I want to sell it and buy another washer--not a Maytag but I don't want someone else to get this worthless machine.

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8:18 pm EST

Maytag washing machine is garbage

I bought a Maytag Centennial Washing Machine on 1/22/2015. I was moving into my new home and didnt get a chance to hook it up and wash clothes until a few weeks later. (Was using my old washing machine until then). The very first time I used it, I followed the instructions but the water only came on for a few seconds. Not even close to enough water to actually wash the clothes. I tried stopping and restarting the cycle numerous times. Unplugging, retrying...I got frustrated and gave up. I have tried a few times since with no luck. This washing machine is garbage. I didnt buy an extended warranty and Lowes will not take it back as it is now just over 30 days since purchase. If Maytag doesnt credit me for a new washer, I will never buy a maytag product again.

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7:58 am EST

Maytag piece of junk defective design

Bought this pile of junk in December from a even more junk garbage vendor called aj Madison, stay as far away as you can from both. They work together to rip off consumers along with synchrony bank that funds there fraudulent pathetic products and customer service. Took three weeks to deliver and right out of the box, didn't work. It uses reservoirs of water and electricity to not clean clothes, leaving as dirty as when put in. This series is called bravo, well documented all over the internet of the pathetic pice of junk it is and maytag through it's vendor aj Madison and funder synchrony bank are selling known defective machines. Will fight till the end to stop this from happening, absolutely disgraceful.

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SynchronyFinancial
SynchronyFinancial
, US
Feb 13, 2015 9:06 am EST
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**To expedite a response, please provide Reference code DM 21315_CB_D**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns. Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
Synchrony Financial

ComplaintsBoard
U
8:17 pm EST

Maytag keeps breaking down: f70, f71 codes

Maytag 5000 Washer - Model MHWE500VW11
In year 5 of the machine it started having interrupted wash cycles throwing the F70 code. For a few months I was able to deal with it by powering the unit down and starting over. Huge inconvenience but it did the trick. Then it started getting worse and more frequent. Then it starting throwing not only F70 but also F71 codes. At the same time the matching dryer went out. I had both units serviced: Dryer heating element with parts and labor $260 and washer user interface board - parts and labor for $386. Totally sucked but dealt with it. Then 5 months later I started getting the same codes plus F35 and SUD. What the heck?! I called for service again, now the pressure switch and CCU board needed replaced for another $256. One week later - more trouble shooting codes. I called Maytag and the only thing they were willing to do was sell me new parts at 50% off. At this point the only thing left to replace was the pump. So, I spent more money on labor and parts for a new pump. The service people said I should be good now. It's basically a brand new machine since we have replaced every major part. Well, guess what?!? It's been 6 months and my washer isn't working AGAIN. F70 and F71 codes - which means it the electronic boards again. I can't imagine spending another $500+ in fixing it again. I have no confidence that it won't happen again. I can't continue to dump this kind of money into repairs. I should have just bought a new washer (but not a Maytag or Whirlpool) when it first broke. Of course I would have never purchased the unit in the first place if I thought it was only going to last 5 years. My last Kenmoore set lasted more than 15 years and was still working when we replaced it - trying to upgrade to a high efficiency machine. High efficiency comes with high repair cost and not so clean clothes. I'm highly disappointed with the washer, the Maytag/Whirlpool customer service and their product integrity. They obviously don't have faith in their products either or they would do more to help. Either the machine is a lemon or they are all built poorly and meant to be replaced every 5 years. INSANE! I might as well just buy something cheap and plan to replace it every few years. I just wish the company would step up and replace the machine or at the very least do the repairs this time at no charge on service and labor.

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Karl Moody
, US
Dec 23, 2019 2:57 pm EST

I could have written the above comment as well. We paid good money for a what has turned out to be a lemon, and reading the comment above, unfortunately we are not alone.

ComplaintsBoard
M
9:03 am EST

Maytag it quite working and having issues getting it fixed

I am having a major issue with a maytag frenchdoor refrigerator model# mft2976aeb00.

I purchased this item from home depot on 2 / 19 / 13 and purchase a home depot support plan at the same time.

This item work fine until aug 1, 2014 when the ice maker quit making ice, i placed a service call 2 days later we had ice again so i cancelled the service call.

On august 28, 2014 the bottom freezer unit failed due to a complete ice over, the fine folks of the home depot support plan dispatched a repair man to repair it. Good old boys show up with a hair dryer and a couple of screw drivers chipped the ice out. All fixed.

On december 28, 2014 the ice maker quit, again, and freezer quit functioning again. The home depot support plan dispatched a repair man to repair it, again. This time we were informed that we needed to have a number of parts replaced to fix the situation, parts were ordered and they were delivered to the house about 5 days later. We contacted the home depot support plan again to have them send their repair person out to install the parts. The repair person was unable to return to install the parts until january 14, 2015.

On january 14, 2015 the repair person showed up and informed us that the problem was worse then they originally thought and we now had a freon leak and the evaporator coil assembly needed to be replaced. The repair person ordered parts and said it could be a week to 10 days to get the parts and once they were delivered to the house that we should call the service provider and arrange to have the new parts installed.

Its now january 15, 2015 and after contacting the home depot support plans customer service folks, worthless waste of time, i proceeded to spend an hour on the phone with a home depot problem resolution specialist. This resolution specialist contacted the service provider and was able to gain some assurances that the parts would probably (Well maybe) be delivered to my home on january 22, 2015. At which time i should contact the service provider and schedule a time when they could come out an install the parts. The estimated time to install all of the replacement parts 6 hours.

I was also informed that there was a slight chance that it might be necessary to order even more parts,

Would i ever purchase another maytag product, no way and i strongly recommend that others research products before they buy them.

For an expensive product such as major appliances an extended service plan could be life saver (The cost of parts and the labor to install them is currently sitting at around $1700. 00) .

Would i ever purchase another major appliance from home depot, that remains to be seen. It depends on how the repair to the refrigerator goes. I left the home depot resolution specialist with the following, i would give them until january 25, 2015 to repair or replace the refrigerator after witch i would be filing complaints with the bbb and the texas attorney generals office.

I will provide an update once this issue is resolved.

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2:36 pm EST
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Maytag piece of junk

My May tag Dishwasher is only 4 and a half years old and 2 years ago I had to replace the control panel. The control panel again is not working and it has not been working working correctly for the past year, being erratic. Now it does not work at all. 2 years ago it cos me $261 dollars to replace. The Machine cost $629 dollars 4 and a half years ago. So today I purchase a Hotpoint with knobs and will never buy an appliance that has computerized panels again. Maytag dishwashers are junk. I will never purchase one again or recommend them to anyone.

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3:09 pm EST
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Maytag dehumidifier inoperative under warranty

I Purchased 2 Maytag Dehumidifiers in 2004, one quit working under warranty period and the other quit shortly after warranty.
Model number M3DH30B2A A
Serial number LR 941327 307W
In 2004 the Rep at Maytag customer svc told me that the Fedders company who manufactured the Dehumidifiers became defunct and went out of business and there was nothing Maytag could do to refund my $149 but the Rep did provide a file/case number for further ref.
This file/case number is now lost.
When I inquired again recently 2014 I received the same answer.
This is an illegal act on behalf of Maytag and Fedders and chargers should be brought to bare on the unlawful practice of bilking honest, hard working Americans out of their meager funds.
I demand my $149 refund back ASAP from these two illegitimate, mean spirited, UnAmerican, fraudulent pseudo manufacturers.

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Update by pissed off poncho GXP
Jan 01, 2015 3:14 pm EST

In the sentence 4th from bottom, 13th word should read "charges".

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6:49 pm EST
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Maytag horrible machine

This is the worst machine. Since I got it it has made my clothes smell like waste. I've been taking my clothes to my parents and in laws house whenever possible but have two kids so need a washer at home. On Christmas Eve eve I did a load of laundry and it flooded all over the presents I had in my laundry room. Now it won't even start but I'm out of warranty. I can't believe such a bad product is being sold by such a reputable company.

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10:22 am EDT
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Maytag model mvwc6esww1 washer

Part # W10248240 (water level and temp. controller) is defective. The last one cost and arm and a leg to replace, now 3 months
later it is on the fritz again. What's with this Maytag, I thougt you were the Cadilac of applinces. Since you apparently don't work
in your offices on Sat. and don't answer the phone I guess I will wait until Monday. My clothes are piling up. Since it starts to agitate
before it is filled and clunks like a cement mixer, I'm thinking I could fill it with a bucket, then repeat that chore when it gets to the rinse cycle. You really need to do something about this. It's not like I can run down and buy a new one every other month. It cost alot
more than a bag of potato chips and a drink. Me and my cement mixer will be waiting

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7:29 pm EDT
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Maytag defective electronic control panels

I bought this expensive stainless steel side by side refrigerator with freezer drawer at bottom, a Maytag model MF12568AEB, in 2006, with a 7 year warranty. Two weeks ago, the electronic control panel lights started speed flashing and the ice flap opens and closes non stop with a loud noise. Got online to research what that was all about and read countless complaints about the same issue on this model. The complaints started four years ago and are continuing to this day. Many posts of Maytag buyers reported that by calling Whirlpool (who now owns Maytag) Customer Service at [protected], and by insisting that there IS an issue with these models, and by asking to talk to a supervisor, their problems were resolved and the repairs were done free of charge. Well, when I called that number, they did exactly what was written on many posts; denied there was a problem, said there were no recalls (even though according to posts, there is a "secret" list that apparently Maytag/Whirlpool has, which reveals problems with many models of refrigerators). They referred me to Maytag's Customer Experience Center (I love these names!), who told me that this problem was "taken care of" the last couple of years, but there was no recall, and I was out of luck because my fridge died, right after the warranty expired and that their manufacturer warranty expired. They offered me a Bundle deal labor & part + 1 year warranty for $428. Well, to make a long story short, I'm a single mom who hasn't had a pay check in 3 weeks and I have had no fridge for two weeks! I definitely think that Maytag has to stop screwing consumers by fabricating expensive defective fridges! I see that from the posts on this complaints board, my fridge model is not the only one with similar issues.

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5:21 pm EDT
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Maytag faulty ice maker

I purchased a refrigerator (Model MZD2665HES) 9 years ago and the ice maker stopped working. When the repairman took it out there was plastic peeling from the ice mold. It cost $261.11 to have the ice maker replaced and the ice maker he replaced it with has the plastic on the ice mold. He said that GE's ice makers do not have the plastic coating but Maytag's still do. I called Maytag and spoke to a supervisor and they said that there was nothing that they could do. I am filing this complaint because I feel that consumer need to be aware that they are ingesting plastic that is in their ice. I feel that Maytag should compensate me for the faulty part and also eliminate the plastic coating from their ice maker. This issue is impacting many other consumers and they need to issue a recall on the ice maker and replace it for free for other consumers.

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Maytagfailure
Woodstock, US
Oct 09, 2009 3:22 pm EDT

My Maytag Refrigerator is leaking. Monday I phoned the authorized Maytag repair service. The earliest available repairman would be there Friday between 8am-5pm.
I was up at 8am ready for him. At 2:30pm he called to say he will not be here today- but could come next thursday.
If this is the best Maytag can offer then I will buy another brand. And I sure will keep away from undependable place like A&E

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Appliance Repair
Plano, US
Oct 14, 2014 7:00 pm EDT

You had it nine years and think you should be reimbursed? Seriously? We sell appliance parts. I have a GE icemaker here, and it has a nonstick coating. They all do. Except for the new all-plastic icemakers which are junk. Without the THIN coating, you would be ingesting zinc. Your icemaker operated as normal, so get over it. By today's standards, nine years for an icemaker is a good long life, and the price you were charged is fair. No one from Maytag, which basically no longer exists, since Whirlpool bought Maytag, is going to do anything about a nine year old part.

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8:12 pm EDT
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Maytag noisy

I too wish I'd seen this website before buying my Maytag Centennial washer. Mine is about two years old and I just ordered a replacement transmission. Mine sounds like a freight train when it goes into the spin cycle. I emailed Maytag a couple of months ago and it only took them six weeks to get back to me. I told them the story, and the robot person advised me that it must be an isolated case and that they've had no noise issues with this model. If you're in the market for a new washer, stay away from Maytag.

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Update by Barrysd
Nov 01, 2014 3:13 pm EDT

Well, I just installed the new transmission and my washer is as quiet as it was when I bought it. The old transmission had all of the grease either washed out of the upper bearing or it was never greased at the factory. Since there was some rust in the bearing, I'm going to assume that the tub seal let some water seep into the bearing and wash the grease out. If it happens again, the washer is going to the dump. We'll see in another two years.

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Ray whittemore
, US
Jun 21, 2016 6:11 pm EDT

I have the same problem with the same Maytag washer. I have not yet fixed the noisy spin cycle but sounds like a bearing is going bad. Sounds like poor design or parts quality! Next washer won't be a Maytag!

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Michele91960
, US
Nov 04, 2015 7:30 pm EST
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Mine too it is not an isolated case our sounds like a helicopter taking off abosolutely horrible we have to run laundry when we are outside. so we cant hear it.

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Maytag refrigerator stopped working

well, I am having the same problem as all of the others on this message board...along with SEVERAL other message boards. I googled this and it seems to be a common on going problem with this particular maytag refridgerator. It happened yesterday, on a sunday and of course they weren't open so my husband had to call them this morning...we were told no. That there were no problems with my model and theres nothing they can do to help us? I was so hopeful after seeing all of the people with my problem, get free parts mailed to them and a free service person to come out and put it in, even without warranty. but they said no. Mine is doing the same thing...stopped cooling...I have lost food and what I was able to save, I had to go buy ice for ice chest. My life is totally disrupted right now and they say 'sorry'. My husband had a strock and is disabled now, so we live on a tight income. Anyways, the control panel keeps blinking on and off like a christmas tree and ice flapper keeps flapping open and shut...and its not cooling. my model number is MF12568AES. They said there was no recall or anything defective. So they told us no...when apparently they have helped other people with the same problem. I find this very upsetting, given my situation. I take care of my disabled daughter and husband and this is the last thing I need to be dealing with. =(

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9:24 pm EDT
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Maytag bad parts

Well where do I start I have a Maytag dishwasher made from whirlpool it is 4 months out of a year warranty and the main board went out after calling them they said they would pay for the part not the repair I said ok I can deal with that even though I thought there product was suppose to be better then that of a year well guess not ! They sent me to there repair people who charge more to come out and to fix then I paid for the dishwasher shame on them so I called and said I... found someone way cheaper there comet was oh we will pay for the part if are Maytag repairs it, well needless to say they got a ear full they work together in getting more of your money ! So don't buy whirlpool product for they don't last times are tiff enough And when they don't .Stand behind there product and try to take advantage of all people to get more money I WILL NEVER BUY FROM THEM AND I HOPE YOU PASS THIS ON !

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roj
auburn, US
Sep 09, 2010 3:15 pm EDT

DO NOT choose A&E Factory service for your Maytag dishwasher warranty repair, company did not show up in the 4 hour service window and never called to let me know they were not coming. ( sept 9, 2010 ) terrible service.

Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Use this comments board to leave complaints and reviews about Maytag. Discuss the issues you have had with Maytag and work with their customer service team to find a resolution.