The complaint has been investigated and
resolved to the customer's satisfactionResolved Mattress Firm — poor customer service
resolved to the customer's satisfaction
My wife and I went into the Mattress Firm looking for the least expensive Twin mattress set. The sales rep Jaime, showed us the stock mattresses. The cheapest mattress had absolutly no padding and cost $179. The next cheapest cost $238. They seemed a little pricey. I told Jaime that we wanted to go look around at a couple of stores to compare quality. Jaime said they had the best quality. Then continued to offer a "deal". He stated he would try to get a friend and family discount for us. I said I would still like to look around, and would maybe be back if I could still get that deal. Jaime said that if I left he didn't think he could get the deal. (seemed a little fishy) So we let him call, of course he got the discount. It did save approx $40 off their normal price. So we decided to buy. We spent $220 after taxes. On the receipt, it stated they had a 110% low price guarantee. So I decided to continue to shop right after we left. I found and advertised price with Big Lots for a Serta Arrington twin SET, both mattress and box, for $109.99. I called up Jaime to let him know. He said there is no way that it is as good quality as the mattress that we had already picked out. He went on the internet to the Big Lot website, and saw the ad. When he called back he offered to give us the "el cheap-o" for the Big Lot price. I became very frustrated with this, because their receipt said 110% refund. Then Jaime asked about the warranty. The Big Lot assistant manager Chris in Auburndale, said there was a manufactors warranty, but nothing else. I asked Jaime if he knew what warranty that would be. He said no. But that the mattress at Mattress Firm was a 1 year. I figured that the warranty was at least that. Jaime then wanted to speak to Chris from Big Lots. Chris pleasently agreed to on my cell. We of course canceled the purchase with Mattress Firm, and got the Big Lots mattress. Thanks but no thanks to Mattress Firm for their OVER-PRICED help!