Overview of Mattress Firm complaint handling
200 Mattress Firm reviews first appeared on Complaints Board on Jun 24, 2007. The latest review Service was posted on Jun 14, 2022. The latest complaint incomplete order was resolved on Jun 12, 2014. Mattress Firm has an average consumer rating of 1 stars from 200 reviews. Mattress Firm has resolved 18 complaints.
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Latest Mattress Firm’s complaints
To suave. I was duped and lied to. Just went in for a mattress and he told me the free adjustable did not come with my bed. Then he said I had to have the sheets so they fit the bed and the pillows because they would keep me cool! I never opened anything and he never disclosed the fact one I paid for it there is no return. The only thing he did was switch...Read full review of Mattress Firm
bought mattress, delivery was suppose to be 6/2. the call and rescheduled for the 3rd between 12-2. got a call from the driver at 9;30 am. i said it was suppose to be between 12-2. they said they would come back at 12. i texted the driver at 12;04 said i was running late but on the way(i work 15 mins from home. he said ok you do have a 15 min window. i...Read full review of Mattress Firm
I bought an adjustable bed base and a mattress about 35 days back. I had a severe back ache that started on the first say I slept on the mattress and continued to increase overtime. I discussed with the outlet and was initially told that there would be no refund before 21 days. I find it highly illogical to have me sleep on a bed for 21 days despite having...Read full review of Mattress Firm